Lumos Helmet
Lumos Helmet Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lumos Helmet has a 5.0 star rating based on 1 customer review. Consumers are mostly satisfied and rating distribution shows 100% positive. Recent recommendation praises the product despite initial expense and notes eagerness to use the kickstart helmet with remote.
Key Takeaways for Future Customers
- Product earns strong praise in Lumos Helmet reviews for value and performance.
- Expect low price level and interest in Discounts and Special Offers.
Negative Feedback / Risk Areas
- Remote charging and pairing issues reported.
- Lack of local dealers and phone customer service leads to customer complaints.
Positive Feedback
Staff help noted, Carina Weng thanked for delivery support; customers say people are amazed and highlight exchange, refund and cancellation policy awareness.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lumos Helmet has a 5.0 star rating based on 1 customer review. Consumers are mostly satisfied and rating distribution shows 100% positive. Recent recommendation praises the product despite initial expense and notes eagerness to use the kickstart helmet with remote.
Key Takeaways for Future Customers
- Product earns strong praise in Lumos Helmet reviews for value and performance.
- Expect low price level and interest in Discounts and Special Offers.
Negative Feedback / Risk Areas
- Remote charging and pairing issues reported.
- Lack of local dealers and phone customer service leads to customer complaints.
Positive Feedback
Staff help noted, Carina Weng thanked for delivery support; customers say people are amazed and highlight exchange, refund and cancellation policy awareness.
Turn one complaint into a collective action
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Verified Reviewer
Remote won’t charge
- - Remote charging: no port found; side charger won't fit.
- - Remote may not pair; may need charging.
- - Seeking NH dealer to help set up; thanks to Carina Weng.
When I bought my lumos helmet six years ago, I had a few questions setting it up. Lumos answer promptly and the problem was solved immediately.
Fast forward, had to replace my Lumos remote but lost the email address. Again fast service it was sent to the correct address. This is an updated remote with different usb but couldn’t find the connection.
Again fast service and a video I was ready to go.Moral- your product is only good as the service you promise. Six years with Lumos helmet has been awesome and not surprise for six years more
Just received the remote replacement for kickstart helmet. Really excited and raring to go but
1 remote - cant find where to plug in the charger.
If its on the side the charger dont fit- too big
2 different charger than the one I have for helmet
3 remote wont pair with helmet.
Possibly needs to be charged first
4 do you have a local dealer in New Hampshire that I could visit t help me set the helmet and remote
Thank to Carina Weng! She has been very helpful to make sure my remote was delivered to the correct address
User's recommendation: Thought was expensive to purchase a kickstart helmet with remote. But how much is your life worth. Love my helmet and any around me when bike are amazed how easy it works. Only problem would like a dealer near me to get my new remote to work
Tampa, Florida
Helmet repair
My helmet needs a repair or replacement. Feel left in the dark due a complete lack of communication. A phone number to talk to a human would be helpful
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