Lumivero
Lumivero Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 3 reviews; consumers are mostly dissatisfied and warn on Lumivero reviews and buying decisions.
Key Takeaways for Future Customers
- Expect persistent customer service issues and hard-to-reach support.
- Watch for unexpected subscription auto-renewals and billing charges.
- Monitor stored payment details and request refunds promptly if needed.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive support and ignored emails/voicemails.
- Billing and refunds problems, including unauthorized subscription renewals.
- Difficulty removing payment information and account control after status changes.
Positive Feedback
Few reviews mention product potential, but most praise is overshadowed by service and support complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 3 reviews; consumers are mostly dissatisfied and warn on Lumivero reviews and buying decisions.
Key Takeaways for Future Customers
- Expect persistent customer service issues and hard-to-reach support.
- Watch for unexpected subscription auto-renewals and billing charges.
- Monitor stored payment details and request refunds promptly if needed.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive support and ignored emails/voicemails.
- Billing and refunds problems, including unauthorized subscription renewals.
- Difficulty removing payment information and account control after status changes.
Positive Feedback
Few reviews mention product potential, but most praise is overshadowed by service and support complaints.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Zurich, Zurich
Unauthorized automatic renewal of NVivo subscription, inability to remove stored payment details, and lack of control over account and billing after student status ended
- - NVivo renewal charged by Lumivero after student status ended; I can't remove payment details, and cancellation/refund/deletion are unresolved.
Stay away from this service, they are steal your money and keep your card details illegally
What is especially concerning is that I am unable to remove my credit card information from their platform. This means my payment details are being stored without my consent and without giving me proper control over my own data. I have requested: Cancellation of the subscription A full refund Deletion of my payment details At the time of writing, this situation has not been resolved. This raises serious concerns about billing practices and data control.
Users should be aware that subscriptions may renew automatically and that removing payment information is not straightforward. I would strongly advise others to monitor their subscriptions carefully and reconsider using this service unless these issues are addressed.
Preferred solution: Full refund
User's recommendation: DO NOT PAY FOR THEIR SERVICE
Terrebonne, Quebec
BAD!! DO NOT GET THIS PRODUCT!!
- - Nothing has worked properly after a year.
- - Subscription renewed; I can't cancel.
REALLY BAD, WE HAVE BEEN WITH THEM FOR A YEAR AND NOTHING HAS BEEN WORKING PROPERLY. THEY JUST RENEWED MY SUBSCRIPTION, AND I AM STILL TRYING TO FIGURE OUT HOW TO CANCEL.
THIS IS ABSOLUTELY UNACCEPTABLE... DO NOT GO WITH THEM!!
Ottawa, Ontario
Awful support
- - Support does not answer phone calls or return messages for nearly a week.
- - Emails are largely ignored for over three weeks, with only a single reply.
Nobody picks up phone calls at their support, and even when I left two messages, they have not called back for nearly a week now. They also appear to ignore most emails.
I have all but one of my emails ignored for over 3 weeks, and the one they responded to (with one of their many noreply@... simply said somebody else would get in touch with me.
Yet, nobody has gotten in touch with me.
It is nearly impossible to get into contact with their support. Extremely unprofessional, and very disappointing.
User's recommendation: If you can find an alternative, try it.
Jacksonville, Florida
Unresponsive Customer Service - Unauthorized Charge
- - 1-year license renewed without authorization.
- - I emailed Lumivero, disputed charge, and filed BBB complaint; it has been a month with no contact.
I purchased a 1-year license (for a student last year who has graduated) and they renewed it another year without my authorization. I contacted them repeatedly by email, contested charge with my work CC, and filed complaint with BBB. Hasn't been resolved and no contact from Lumivero other than a case number - it's been nearly a month.
User's recommendation: Lumivero: Proceed with Caution
Give me my order#3240 you scamed showed bubble gum lady lamps on your web site
- - Wants order #3240 for bubble gum lady lamps for my grand daughters.
- - Requests status update and to be contacted about the order.
I do not know what your co sells that makes no since alI I wan t is my oder I place for my bubble gum lady lamps off your web site when I try to ask when I will get them you show me some stupid stuff about your co I just wa t my oder# 3240 I am on social security please give ne my order for my grand daughters please get back to me please
Cupertino, California
Complete trash customer service
Absolutely no help at all from this *** hole company they offer you nothing there is no one to call. Its a *** waste of money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssues with Tevera
- - Site placement should extend to May 26, 2026.
- - Account tied to University of Minnesota; Gmail is the username.
- - Step-by-step failed; missing tab.
Hi! I am having an issue extending my site placement which has made it impossible to Track my hours.
My account was purchased through the University of Minnesota. My user name is the same as my Gmail address. I need the site placement extended until May 26th of 2026. If Lumivero could change that, that would be awesome.
The step by step did not work on my end. There is no Extend Site Placement tab option when I click on my current supervisors name.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKeithb@***s-sierra.com
My old laptop died, and I am trying to transfer the Decision Tools Suite to my new laptop unsuccessfully. Keith
Preferred solution: Attach to my new Laptop
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe absolute worst website I have ever had to deal with. NO ACCESS TO SUPPORT
- - NVIVO keeps prompting to launch and download; Lumivero requires login and won't email a password reset after 5 tries.
I am logged into NVIVO. It continues to ask me to launch NVIVO.
When I do, it keeps asking me to download and puts yet another exe file into my computer. When I try to access help through Lumivero, it asks for my login info, rejects it, and after 5 tries, does not send a password reset to my email.
- Cannot access
Preferred solution: TECH HELP
User's recommendation: DO NOT PURCHASE UNLESS YOUR UNIVERSITY HAS DESIGNATED TECH SUPPORT FOR THIS PROGRAM!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe worst customer service I have ever experienced!
- - Offline testing blocked by download and activation issues.
- - Months of emails; US support slow, Australia replies but not timely; not recommended.
I had a meeting with a Lumivero customer service rep, but their system was down at the time. I have another meeting scheduled. They are trying to resolve my issue, and I appreciate that.
We had issues downloading the files and obtaining the activation codes, so we first contacted Lumivero support in January 2024, soon after we purchased the software. It is now near the end of June 2024, and after about two dozen emails to Lumivero support, we still cannot access the software for the testing process. I am getting support emails from Australia in the opposite time zone, so timely communication is an issue, but at least they are answering my emails, unlike the US office, which does not answer their customer support phone number and only recently started to answer emails. The US support people keep referring me to Lumivero forums, even though a couple of MS Teams calls to work out the issues online would likely have saved months of ineffective back-and-forth correspondence.
By any standards, the lack of customer care is monumental. I would not recommend purchasing NVivo until they work out their customer service issues.
Preferred solution: An online meeting with a NVivo expert in the US Support group to resolve the connection and activation issues in a timely manner.
User's recommendation: It may be a good product (not that I know yet), but the customer service is sub-standard. I would not recommend purchasing this product.
Los Angeles, California
No Customer Service response after a week
Several emails have been sent, and voicemail messages left. There is no response from customer service. We need new serial numbers for our NVivo licensing.
User's recommendation: Beware. Start contacting vendor 3 months before you will need service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncredibly hard to get help
- - No Lumivero contact despite multiple requests for phone assistance.
- - The service is described as very expensive with no assistance.
- - Do not buy.
We are stuck in our research project snd nobody from Lumivero has contacted us despite multiple attempts to request phone assistance. Horrible customer service.
Very expensive program but no assistance. Do not buy!!
Preferred solution: CALL
Doylestown, Pennsylvania
Update on my NVIVO Student Version order since last week( PEINV2116****)
- - Ref PEINV2116****, account A00070152: Nvivo Student Version ($118) ordered and paid; no download link or serials/IDs or installation details.
Ref: PEINV2116**** with account number A00070152
I ordered and fully paid for the Nvivo Student Version @$118 more than a couple of days ago and I have not received a separate email containing:
- A link to download your software
- Your serial number(s)/activation ID(s) and
- Instructions for installation.
This email is for your information and further necessary action.
Thank you
Hassan Jimoh Onawola (A00070152).
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Very poor to nil customer service. The account info and licensing issues for students is terrible.