Lumivero
Lumivero Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lumivero has 1.8 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "DO NOT PURCHASE UNLESS YOUR UNIVERSITY HAS DESIGNATED TECH SUPPORT FOR THIS PROGRAM!", "It may be a good product (not that I know yet), but the customer service is sub-standard. I would not recommend purchasing this product.", "Beware. Start contacting vendor 3 months before you will need service.".
Consumers are not pleased with Customer service and Privacy and Data Security. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lumivero has 1.8 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "DO NOT PURCHASE UNLESS YOUR UNIVERSITY HAS DESIGNATED TECH SUPPORT FOR THIS PROGRAM!", "It may be a good product (not that I know yet), but the customer service is sub-standard. I would not recommend purchasing this product.", "Beware. Start contacting vendor 3 months before you will need service.".
Consumers are not pleased with Customer service and Privacy and Data Security. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Minneapolis, Minnesota
Issues with Tevera
Hi! I am having an issue extending my site placement which has made it impossible to Track my hours.
My account was purchased through the University of Minnesota. My user name is the same as my Gmail address. I need the site placement extended until May 26th of 2026. If Lumivero could change that, that would be awesome.
The step by step did not work on my end. There is no Extend Site Placement tab option when I click on my current supervisors name.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKeithb@***s-sierra.com
My old laptop died, and I am trying to transfer the Decision Tools Suite to my new laptop unsuccessfully. Keith
Preferred solution: Attach to my new Laptop
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe absolute worst website I have ever had to deal with. NO ACCESS TO SUPPORT
I am logged into NVIVO. It continues to ask me to launch NVIVO.
When I do, it keeps asking me to download and puts yet another exe file into my computer. When I try to access help through Lumivero, it asks for my login info, rejects it, and after 5 tries, does not send a password reset to my email.
- Cannot access
Preferred solution: TECH HELP
User's recommendation: DO NOT PURCHASE UNLESS YOUR UNIVERSITY HAS DESIGNATED TECH SUPPORT FOR THIS PROGRAM!
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe worst customer service I have ever experienced!
I had a meeting with a Lumivero customer service rep, but their system was down at the time. I have another meeting scheduled. They are trying to resolve my issue, and I appreciate that.
We had issues downloading the files and obtaining the activation codes, so we first contacted Lumivero support in January 2024, soon after we purchased the software. It is now near the end of June 2024, and after about two dozen emails to Lumivero support, we still cannot access the software for the testing process. I am getting support emails from Australia in the opposite time zone, so timely communication is an issue, but at least they are answering my emails, unlike the US office, which does not answer their customer support phone number and only recently started to answer emails. The US support people keep referring me to Lumivero forums, even though a couple of MS Teams calls to work out the issues online would likely have saved months of ineffective back-and-forth correspondence.
By any standards, the lack of customer care is monumental. I would not recommend purchasing NVivo until they work out their customer service issues.
Preferred solution: An online meeting with a NVivo expert in the US Support group to resolve the connection and activation issues in a timely manner.
User's recommendation: It may be a good product (not that I know yet), but the customer service is sub-standard. I would not recommend purchasing this product.
Los Angeles, California
No Customer Service response after a week
Several emails have been sent, and voicemail messages left. There is no response from customer service. We need new serial numbers for our NVivo licensing.
User's recommendation: Beware. Start contacting vendor 3 months before you will need service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncredibly hard to get help
We are stuck in our research project snd nobody from Lumivero has contacted us despite multiple attempts to request phone assistance. Horrible customer service.
Very expensive program but no assistance. Do not buy!!
Preferred solution: CALL
Doylestown, Pennsylvania
Update on my NVIVO Student Version order since last week( PEINV2116****)
Ref: PEINV2116**** with account number A00070152
I ordered and fully paid for the Nvivo Student Version @$118 more than a couple of days ago and I have not received a separate email containing:
- A link to download your software
- Your serial number(s)/activation ID(s) and
- Instructions for installation.
This email is for your information and further necessary action.
Thank you
Hassan Jimoh Onawola (A00070152).
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Very poor to nil customer service. The account info and licensing issues for students is terrible.