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Lumion

Lumion

lumion.com
What is your customer experience with Lumion?

Lumion Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Lumion has a 2.3 star rating from 1 review and consumers are mostly dissatisfied. Rating distribution shows 100% unfavorable. Reviewers value the diversity of products, but price level is reported as high.

Positive Feedback

Reviewers praise Lumion's diversity of products and features, noting the software variety as its main strength.

Negative Feedback / Risk Areas

  • Missing confirmation email and delayed delivery created a failed onboarding experience.
  • Unresponsive customer service and no phone support increased frustration and unresolved issues.
  • Billing and purchase confirmation problems are central to several Lumion customer complaints.

Key Takeaways for Future Customers

  • Read recent Lumion reviews before buying and confirm email receipt immediately after purchase.
  • Expect limited direct support; verify billing and payment details to reduce risk.
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Missing Confirmation Email - No Customer Service

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AI Highlights
  • - Ordered Lumion Pro but no download-confirmation email.
  • - Website said the email would arrive within a few minutes; none was received.

I ordered Lumion Pro from the website and have not received any confirmation email to began downloading the software. The website stated that the email had been sent and that i should receive it "within a few minutes".

I've emailed customer support but have not received a response. Also there is no phone number to contact Lumion.

Preferred solution: I would like for Lumion to resolve the situation.

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