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Verified Reviewer

Luminess Air - You money after product was returned

Ordered didn't like it called got my return number returned product and everything with it. Never got refund now they took one payment they shouldn't have taken. Now trying to get another one. D not order
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ID
#1949732 Review #1949732 is a subjective opinion of poster.
Product
Luminess Air Makeup Set
Loss
$70
Preferred solution
Full refund

Luminess Air - Checking status of my order

I ordered this product on April 28th,2020. They charged me the 19.95. Three weeks passed and no package. I called last week and he said that my order was on its way. I'm looking and no package. So I called today and she said my order was cancelled, but they didn't put the money back. I never cancelled my order. I need some help.
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ID
#1949661 Review #1949661 is a subjective opinion of poster.
Location
Dallas, Texas
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - Not working

I received my luminess air and opened it to try it and it did not work at all, no air coming out what so ever Im not to happy about this. All this money I have to pay and I got a luminess air that does not work at all. This is supposed to be a good Machine but how can I tell if i received one that does not work, Im not going to pay all that money for something that is broken. I was wondering what you guys are going to do to fix this problem.
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ID
#1944428 Review #1944428 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Preferred solution
Let the company propose a solution

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Verified Reviewer

Luminess Air - NEVER ORDER--SCAM!!!

My account number is 3392815 with Luminess Air They have scammed me into no refund, keep hanging up on me and pretending they don't hear me on the phone. They refuse to give me a full refund upon receipt of return.
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ID
#1940493 Review #1940493 is a subjective opinion of poster.
Product
Luminess Air Makeup Set
Cons
  • Scam
Loss
$28
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - Return product

I would like to send my Air Brush equipment back it is just not for me I wanted to try it but I just dont like it so sorry
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ID
#1921694 Review #1921694 is a subjective opinion of poster.
Product
Luminess Air Makeup
Preferred solution
Full refund

Luminess Air - Checking status of my order

I ordered and I didn't get a conformation number

User's recommendation: Make sure you get a conformation number.

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ID
#1917634 Review #1917634 is a subjective opinion of poster.
Product
Luminess Air Makeup Set
Loss
$27
Preferred solution
Deliver product or service ordered

Luminess Air - Rip Off

I purchased the Luminess Air Brush make up kit from an online advertisement. I used it and was satisfied with the results until the unit broke one week after receiving it. I gave the benefit of the doubt and sent it back for replacement. The replacement unit lasted 2 weeks!! I immediately called and cancelled my membership told them I don't want to be charged another dime for something that is broken. They continued to try and charge my care the $40 and I had them blocked. Now I am getting a collection notice for the $44.94 and I have called them 4X to tell them the unit is broken again and I am not paying for something that is such a piece of crap!!!

User's recommendation: BEWARE - 2 broken units has no excuses.

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1 comment
Anonymous
#1889301

I had to get a new credit card because they kept sending me products I never ordered. This is the worst company ever. And they like to play games by acting like they don’t know what I’m talking about, apparently they don’t know how to read.

ID
#1916039 Review #1916039 is a subjective opinion of poster.
Product
Luminess Air Foundation
Cons
  • Horrible customer service and broken air machine
Loss
$50
Preferred solution
Remove me from the $44.94 collection

Luminess Air - Do not like the products

I have not had any luck with the products.I would like to any further mailing.I am not going to use the products. do not charge me for any more of your mailings. account 3193741 Janet Beutel
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ID
#1915765 Review #1915765 is a subjective opinion of poster.

Luminess Air - I can't cancel much less say what a an awful company to deal with I have spent a lot of time on such as useless business

Update by user May 05

Would not recommend to anyone

Original review posted by user May 05

Want to cancel and not be charged fraudulent advertising and product

User's recommendation: I would recommend to anyone.

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2 comments
Anonymous
#1889303

I agree this company is horrible. They were sending me products I never ordered and charging my CC.

Anonymous
#1866483

They pulled the same thing on me today on day 1 of getting the products. They refused to give me my trial refund! I am SO angry--hope they enjoy my lawyer

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ID
#1907407 Review #1907407 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - They wanted $180 for the airbrush

I called them to return the stuff and was told I had to pay $180 before I could get my refund Laurie kept talking and I ask for her Supt.and was told she could come talk. so I am calling the TV stations . Don't buy anything from them.
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ID
#1896845 Review #1896845 is a subjective opinion of poster.
Product
Luminess Air Account
Pros
  • Lied about the airbrush and the cost of it
  • Misleading commercials
Cons
  • False advertising
Loss
$80
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - Free Trial is a Hoax

Trying to return this. Held on the phone for an ETERNITY because of course you cannot cancel the "free trial" without holding for hours. Finally got through, explained immediately that I needed an RA...rep (Hanna) went on and on about the terms of the agreement (I could keep until, blah, blah, blah). I told her I don't see myself using it (tried only once) and she continued to go on and on. I let her know that my answers would be the same, I want to return, I am not using it - and she hung up on me. PERFECT. I am going to post on every possible social media account for this product to let everyone know what a complete rip of it is.

User's recommendation: DO NOT WASTE YOUR TIME AND MONEY.

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ID
#1893066 Review #1893066 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Loss
$90
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - Unsatisfied customer

I ordered this product bc it only mentioned the 19.99 and that wasn't the case at all. I've been trying to get someone on the phone, so I can get return information, but no luck. Then they recently charged my credit card, I've got navy federal and I'm sure they block it. It didn't even match my color, I should've known better if it was on an late night advertisement.

User's recommendation: Everything that glitters ain't gold!

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ID
#1874925 Review #1874925 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Loss
$70
Preferred solution
Full refund

Luminess Air - Ripped off

I bought this product after watching on t.v. they never mentioned some of the fees until they had taken it out of my account. I did not want a membership. They started taking out first payment two weeks after ordering the product. This is definitely a scam. When I called to complain they hung up on me.

User's recommendation: It's not worth it!

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ID
#1859598 Review #1859598 is a subjective opinion of poster.
Loss
$84
Preferred solution
Full refund

Luminess Air - Thay keep sending me the wrong shade I need 20-30

Need the shades 20-30 keep sending me the wrong shades and was supposed to send me the right shades a month ago never got it

User's recommendation: Nothing.

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ID
#1858093 Review #1858093 is a subjective opinion of poster.
Location
Fredericktown, Ohio
Preferred solution
Send me the right shades all the time 20and 30

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Verified Reviewer

Luminess Air - Not Satisfied At All !!

I knew I should of listen to that little voice ... Its nothing like as shown on TV..... Have to almost use a whole bottle to get any coverage.. I wanted to love this product so much ..But its back to my old way of applying my make up .. Please keep your money in your pocket ... And dont waste your money !
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ID
#1833159 Review #1833159 is a subjective opinion of poster.
Preferred solution
Full refund