Feeling ripped off | Luminess Air in Houston, Texas

Stop my payments and stop advertising for cheap only to have in fine print additional payments.
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Review
#1578017 Review #1578017 is a subjective opinion of poster.
Product
Luminess Air Subscription
Reason of review
Pricing issue
I took advantage of a TV offer, I called and a little over 30mins the lady had talked my ears full and at the end all I knew were 2 things, ONE that I would have to call another number after the first 30 days to avoid having makeup shipped automatically TWO that I...
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Review
#1539050 Review #1539050 is a subjective opinion of poster.
Product
Luminess Air Subscription
Reason of review
Problems with payment

Very poor service and only made things worse.Very rude. | Luminess Air in Citrus Springs, Florida

They sent me make I didn't ask for and charged me.I already paid over a hundred dollars and they took more money from me by taking it out of my social secruity that I live on.This month is gonna be a hard month and I'm sure they could care less that they took what I had left.I will never order online again and I certaimly wouldn't reccomend them to anyone.
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Review
#1507258 Review #1507258 is a subjective opinion of poster.
Product
Luminess Air Subscription
Reason of review
Problems with payment
Loss
$175
Preferred solution
Full refund

Buyer Beware! | Luminess Air

I made a one time purchase of a machine and extra makeup. I deliberately purchased outside of their TV promo and any monthly club mailing service. If there was any chance of a subscription, I would have never purchased! Two months later, there is a $39.95 charge on my card and when I called, they said we see it was a one time purchase, but we enrolled you in our make-up club. What?? That is FRAUD!!
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Review
#1503540 Review #1503540 is a subjective opinion of poster.
Product
Luminess Air Subscription
Pros
  • Machine
Cons
  • Not upfront with purchasing terms
  • Fraudulent product description
  • False advertising for one time purchase
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Full refund
Tags
  • Luminess Air Airbrush Makeup
  • Product Real Costs
  • Fales Advertising
  • Don T Buy This Scam

Cancellation | Luminess Air in Chicago, Illinois

I wish to terminate the relationship between myself and luminess effective immediately. Please respond via text. I can no longer afford your product going forward. Please forward also a final invoice for products recieved up to march 4th 2019A
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Review
#1485600 Review #1485600 is a subjective opinion of poster.
Product
Luminess Air Subscription
I ordered the Luminess air brush at the "special" of $19.99 down and $39.99 per month. I also signed up to receive ONE of the "silk" foundations every two months. Instead, Luminess started sending the foundation every two WEEKS and charging me each time. Some of the...
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Review
#1482638 Review #1482638 is a subjective opinion of poster.
Product
Luminess Air Subscription
Pros
  • Like the airbrush machine
Cons
  • Fraudulent charges to my credit card
Reason of review
Problems with payment
Loss
$25
Preferred solution
Full refund
Tags
  • luminessair rip off
  • Scam Additional Charges
I want to unsubscribe to your business. I had no idea it was a continuing payment. I will be contacting my bank not to honor anymore pmts to you. I haven't even tried the system yet. Haven't even opened the box! Much too expensive for my limited income Bullshit Angry
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1 comment
Anonymous
#1672531

This is the worst product ! I ordered the $19.99 and got the whole expensive product!

I wanted to return it but was told that no returns were unacceptable. I was then told I would be charged in future months until March 2019 and I am still being charged!

I think the BBB should be notified concerning this company. IT IS NOTHING BUT A SCAM!!

Review
#1478501 Review #1478501 is a subjective opinion of poster.
Product
Luminess Air Subscription
Reason of review
Problems with payment

Excessive charges | Luminess Air

On Nov. 10,2018 placed order. Received a $27.94 charge an a couple of weeks receved the product. On Dec. 17 a charge of $43.94. Dec. 23 $39.95. On January 2019 called luminess to see why I receved another shipment without ordering it. They told me that I have a membership in a club and shipments are automatic. I accepted the product and canceled the subscription. Send me an emai saying that there was a last charge of $39.95 on Jan.19. I received that charge but they also charged $43.94. Another $43.94 Feb. 17 . and $43.94 for March. After they have you in they charge for the products and for the membership even if you never apply for one
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Review
#1477314 Review #1477314 is a subjective opinion of poster.
Product
Luminess Air Subscription
Reason of review
Problems with payment

Frustrated with customer service | Luminess Air

I cannot believe this company! My sister, who passed away recently, had an account with them. Since I've been closing out her accounts, all her other companies that she had monthly repeat shipments with sent their condolences and said they would close out her accounts. NOT LUMINESS! No, they require that I send them her death certificate in order to close the account! What idiot thought that this was a good policy?! Hey, the family isn't going through enough, let's make them take that additional step. What I'm wondering is do many people try and cancel with the old 'She's dead' routine? Does Luminess make it THAT difficult to cancel???
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Review
#1475197 Review #1475197 is a subjective opinion of poster.
Product
Luminess Air Subscription
Reason of review
Return, Exchange or Cancellation Policy
Initial trial period was supposed to be $19.95, but somehow they charged me $50. I called to return it and they said that I could not. I told them I do not want anymore make up and just want to return system. Not only would they NOT give me a return address, they would...
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2 comments
Anonymous
#1635693

Same thing. I cancelled but they took a dollar then 49.99 out of my account.

Cant get through to cistomer service. After being on hold forever they want your name and number.

No one ever calls you back. Had to cancel my creditcard

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Review
#1450048 Review #1450048 is a subjective opinion of poster.
Product
Luminess Air Subscription
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
want to just return the system. I want nothing to do with this make up or company. Give me address to return it.