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Luminess Air - Need to known if my order was processed

I need my older please I don't get it on the 1/2/2020 I pay for it but didn't get it my money back or my order please
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1 comment
Anonymous
#1851652

CALL CREDUT CAR DISPUTE

ID
#1766370 Review #1766370 is a subjective opinion of poster.
Service
Luminess Air Shipping Service
I called to order the luminess product & your telephone person quoted me a total price of $187.91 because I request to pay everything in one payment instead of every 3 mo paying $39.95 for the 3 shipments. She said this amount would cover the unit & the makeup that...
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5 comments
Anonymous
#1825476

I ordered it a few years back after watching the infomercial. I was charged way more than I was led to believe.

It took two weeks to receive. The said money back guarantee if not satisfied. I was not satisfied! I felt they lied.

I was going to send it back but read that I had to have an authorization code or they wouldn't take it back. Sounds easy right? They will NOT give you the code. They answer then put you on hold, but no one ever comes back to the phone.

I tried many times but to no avail. I held for 30 minutes the last time but no answer. So I called my credit card company and let them know what the company was doing. My credit card company called luminess with me on the line.

When they heard her they immediately patched her through to the head person who begrudgingly gave me the code but told me I only had a few days to get it back to them because the started counting the 30 days from the moment you order not after you receive it.

They are so crooked! I paid to overnight it back to them and will think twice about ever ordering anything from tv again!

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ID
#1722440 Review #1722440 is a subjective opinion of poster.
Location
Pensacola, Florida
Service
Luminess Air Shipping Service
Reason of review
Not as described/ advertised

Luminess Air - Luminous hidden charges

I never received product first time and called it had been 6 was since ordering , they told me it was delivered to my home . I told them it never showed up and that I shouldn’t be charged this did not matter and they charged me any way , run fast and far from this scamming company
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ID
#1663717 Review #1663717 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Service
Luminess Air Shipping Service
Reason of review
Order processing issue
I have returned this equipment, DVD and paperwork. They are stating that it has not been returned and they keep trying to charge my credit card which is now blocked. I know they have received this equipment but I can not get anywhere with this company. The equipment is...
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1 comment
Marda
#1664110

The same thing happened to me! They said they needed a tracking number and said they could not verify my return despite having the RA Number.

This company is one big scam.

The product stinks; you are charged way more than you expect to be charged; and then they manipulate the return process to try and justify the charges on your account. BUYER BEWARE!

ID
#1490395 Review #1490395 is a subjective opinion of poster.
Service
Luminess Air Shipping Service
Cons
  • Bait and switch sales tactics
Reason of review
Return, Exchange or Cancellation Policy
Loss
$40
Preferred solution
Full refund
In November I had an issue with my order going through online so I called a representative directly and had it placed over the phone. My credit card was promptly charged in November but I still hadn't received my order in early January so I called to find out why I...
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2 comments
Tage
#1880627

Almost ordered this product, but then when I looked at all the disappointed customer comments online I've decided I want nothing to do with such an unscrupulous bunch of money grabbers as Luminess Air. (Your souls are turning black, guys!)

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ID
#1466282 Review #1466282 is a subjective opinion of poster.
Service
Luminess Air Shipping Service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution

Luminess Air - Help!!

Where is my product? Billed for it & never got it. Need a real number for their customer service. Called the one online and they stated they were not Luminess Air they were another company. Shocked
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ID
#1445061 Review #1445061 is a subjective opinion of poster.
Location
Farmington Hills, Michigan
Service
Luminess Air Shipping Service
Reason of review
Order processing issue

Luminess Air - About order

It says that my order was delivered but I never received it. I asked my neighbors they have not seen this either so I'm asking for a full refund.
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ID
#1433272 Review #1433272 is a subjective opinion of poster.
Location
Irvine, California
Service
Luminess Air Shipping Service
Reason of review
Never recivd says it was deliverd but I never recived it would like full refund please.
Preferred solution
Full refund
I finally got online and researched Luminess Air. OMG. BBB has 228 complaints, and then a bunch of sites with thousands of complaints. I should also add, that they have different prices for different type of customers. Older customers get emails with higher prices....
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ID
#1418426 Review #1418426 is a subjective opinion of poster.
Location
Brooklyn, New York
Service
Luminess Air Shipping Service
Pros
  • Like the airbrush machine
Cons
  • Way they package
  • Bottles leak they just throw products in loosely in a bocx
Reason of review
Problem with delivery
Loss
$459

Luminess Air - Do Not Buy

Awful experience. Product arrived damaged. Cannot get any satisfaction or customer service response. Because I was naive and thought of course they would follow up, I’m over the 30 days and now own this joke. Makes skin dry and look brittle from the little bit of product that didn’t leak all over, don’t travel with this unless in ziplock. What a mess
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ID
#1415408 Review #1415408 is a subjective opinion of poster.
Location
Sarasota, Florida
Service
Luminess Air Shipping Service
Reason of review
Damaged or defective
They won't stop!!! The colors they are sending are wrong I keep canceling but the continue to ship. The product is great, but for God's sake, don't take the deal with the last expensive airbrush machine to have the "cancel at anytime" make-up shipments for a $29.95...
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ID
#1413298 Review #1413298 is a subjective opinion of poster.
Location
Denton, Texas
Service
Luminess Air Shipping Service
Reason of review
Poor customer service
This company is a total fraud, I ordered this product years ago (about two) and never received I called and of course they disputed my claim. Well now I have this outrageous amount placed on my credit report and I am trying desperately to have it removed, an anyone...
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ID
#1407657 Review #1407657 is a subjective opinion of poster.
Location
Rhinebeck, New York
Service
Luminess Air Shipping Service
Cons
  • Are theives
Reason of review
Never received
Loss
$600
Preferred solution
Full refund

Luminess Air - My name is Tina Carrillo and it's been weeks nothing but thi

When I got the stuff and I ordered it it said 2 to 3 weeks it's been longer than that I need my money back just not worth it
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ID
#1402871 Review #1402871 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Service
Luminess Air Shipping Service
Reason of review
Order processing issue

Luminess Air - My shipment has not arrived.

I was told that my makeup the schedule for delivery for today.
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ID
#1399933 Review #1399933 is a subjective opinion of poster.
Location
El Paso, Texas
Service
Luminess Air Shipping Service
Reason of review
Order processing issue
I was sent a broken stylus. It has a part missing. Lied to by sales person. I was told that my payment for my luminous airbrush package was yes 150 and something My credit card was charged initially and I was to be charged for makeup i receive monthly and 2 more...
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ID
#1392018 Review #1392018 is a subjective opinion of poster.
Location
Quincy, Massachusetts
Service
Luminess Air Shipping Service
Reason of review
Damaged or defective
The last week of September i ordered the $19.99 deal. Recieved it in 7 days(cool). 1st. The color was wrong. Taken care of in 7 more days. Then the ordeal with the bottles. Evert bottle is defective. Brand new with plastic seal on. The nozzle litterally came away from...
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ID
#1360305 Review #1360305 is a subjective opinion of poster.
Service
Luminess Air Shipping Service
Reason of review
Not as described/ advertised