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I called to order the luminess product & your telephone person quoted me a total price of $187.91 because I request to pay everything in one payment instead of every 3 mo paying $39.95 for the 3 shipments. She said this amount would cover the unit & the makeup that...
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3 comments
Anonymous
#1787534

I did a review “not reputable to advertized aspect”; My issue is with billing. Not product itself...

BE AWARE!!! Though yoxu’ve cancelled (mine was Feb, billed again in April. Thought I was finally rid of Luminess air. Looking at my online banking, found a billng AGAIN in August!!!

No products, just BILLED.

BE AWARE!!! To monitor your method of payment.

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Review
#1722440 Review #1722440 is a subjective opinion of poster.
Service
Luminess Air Shipping Service
Reason of review
Not as described/ advertised
Tags
  • HUGE SCAM

Luminous hidden charges | Luminess Air in Saint Louis, Missouri

I never received product first time and called it had been 6 was since ordering , they told me it was delivered to my home . I told them it never showed up and that I shouldn’t be charged this did not matter and they charged me any way , run fast and far from this scamming company
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Review
#1663717 Review #1663717 is a subjective opinion of poster.
Service
Luminess Air Shipping Service
Reason of review
Order processing issue
I have returned this equipment, DVD and paperwork. They are stating that it has not been returned and they keep trying to charge my credit card which is now blocked. I know they have received this equipment but I can not get anywhere with this company. The equipment is...
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1 comment
Marda
#1664110

The same thing happened to me! They said they needed a tracking number and said they could not verify my return despite having the RA Number.

This company is one big scam.

The product stinks; you are charged way more than you expect to be charged; and then they manipulate the return process to try and justify the charges on your account. BUYER BEWARE!

Review
#1490395 Review #1490395 is a subjective opinion of poster.
Service
Luminess Air Shipping Service
Cons
  • Bait and switch sales tactics
Reason of review
Return, Exchange or Cancellation Policy
Loss
$40
Preferred solution
Full refund
Tags
  • TOTAL SCAM
In November I had an issue with my order going through online so I called a representative directly and had it placed over the phone. My credit card was promptly charged in November but I still hadn't received my order in early January so I called to find out why I...
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1 comment
Anonymous
#1644426

Yep, that's what they do, wait long time to ship to you, then its too late to return

Review
#1466282 Review #1466282 is a subjective opinion of poster.
Service
Luminess Air Shipping Service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution

Help!! | Luminess Air in Farmington Hills, Michigan

Where is my product? Billed for it & never got it. Need a real number for their customer service. Called the one online and they stated they were not Luminess Air they were another company. Shocked
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Review
#1445061 Review #1445061 is a subjective opinion of poster.
Service
Luminess Air Shipping Service
Reason of review
Order processing issue

About order | Luminess Air in Irvine, California

It says that my order was delivered but I never received it. I asked my neighbors they have not seen this either so I'm asking for a full refund.
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Review
#1433272 Review #1433272 is a subjective opinion of poster.
Service
Luminess Air Shipping Service
Reason of review
Never recivd says it was deliverd but I never recived it would like full refund please.
Preferred solution
Full refund
I finally got online and researched Luminess Air. OMG. BBB has 228 complaints, and then a bunch of sites with thousands of complaints. I should also add, that they have different prices for different type of customers. Older customers get emails with higher prices....
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Review
#1418426 Review #1418426 is a subjective opinion of poster.
Service
Luminess Air Shipping Service
Pros
  • Like the airbrush machine
Cons
  • Bottles leak they just throw products in loosely in a bocx
  • Way they package
Reason of review
Problem with delivery
Loss
$459

Do Not Buy | Luminess Air in Sarasota, Florida

Awful experience. Product arrived damaged. Cannot get any satisfaction or customer service response. Because I was naive and thought of course they would follow up, I’m over the 30 days and now own this joke. Makes skin dry and look brittle from the little bit of product that didn’t leak all over, don’t travel with this unless in ziplock. What a mess
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Review
#1415408 Review #1415408 is a subjective opinion of poster.
Service
Luminess Air Shipping Service
Reason of review
Damaged or defective
They won't stop!!! The colors they are sending are wrong I keep canceling but the continue to ship. The product is great, but for God's sake, don't take the deal with the last expensive airbrush machine to have the "cancel at anytime" make-up shipments for a $29.95...
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Review
#1413298 Review #1413298 is a subjective opinion of poster.
Service
Luminess Air Shipping Service
Reason of review
Poor customer service

Contact Luminess Air Customer Service

Website:
www.luminessair.com
Mailing Address:
12802 Capricorn
Stafford, Texas 77477
United States
All Luminess Air Contacts
This company is a total fraud, I ordered this product years ago (about two) and never received I called and of course they disputed my claim. Well now I have this outrageous amount placed on my credit report and I am trying desperately to have it removed, an anyone...
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Review
#1407657 Review #1407657 is a subjective opinion of poster.
Service
Luminess Air Shipping Service
Cons
  • Are theives
Reason of review
Never received
Loss
$600
Preferred solution
Full refund