Luminess Air - Ripped off

I bought this product after watching on t.v. they never mentioned some of the fees until they had taken it out of my account. I did not want a membership. They started taking out first payment two weeks after ordering the product. This is definitely a scam. When I called to complain they hung up on me.

User's recommendation: It's not worth it!

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ID
#1859598 Review #1859598 is a subjective opinion of poster.
Service
Luminess Air Membership
Loss
$84
Preferred solution
Full refund
Called lumpiness you purchase an airbrush. Received the product but they keep on charging my account for almost $75 for makeup that I did not order. 2 months ago I called and let them know to cancel whatever was going on and still they charge my credit card today......
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7 comments
Anonymous
#1846354

I am so glad I read all the Good customers reviews. I was just about to call and order products due to watching the tv commercial.

I have tried other products via tv and computer, got ripped off. I should have known better!!If I were a Star or Doctor I would really check everything out before I endorsed a product. It shows its all about whom you are and how much you have studied. ITS ALL ABOUT THE MONEY!!!!

I am in Retail and you have forgotten THE CUSTOMER IS ALWAYS RIGHT!!! Like it or not!! THE TERMS OF SERVICE ARE SO BOGOSS!!!!!!!CEO Have YOU ever read them??? You have a lot to do my friends.

So, again,Thank you to the people who were unfortunatly ripped off.! Call your bank (you may have a small fee from the bank to refuse to accept these payment but its worth it.

Good Luck! JoAnna Martin R.I.

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ID
#1723531 Review #1723531 is a subjective opinion of poster.
Service
Luminess Air Membership
Pros
  • Unprofessional fraud
Cons
  • Misleading commercial about the makeup coverage
  • Received for additional products that i did not order
Reason of review
Return, Exchange or Cancellation Policy
Loss
$75
Preferred solution
Full refund

Luminess Air - Product not worth the money

I am trying to cancel my membership and one site wants to charge me $37.00 to cancel my membership. This is ridiculous.
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ID
#1659354 Review #1659354 is a subjective opinion of poster.
Service
Luminess Air Membership
Reason of review
Poor customer service
Preferred solution
Cancel my membership and do not mail any further supplies

Luminess Air - THEY KEEP CHARGING EVEN AFTER YOU CANCEL!

The below is my personal feelings and experiences with the company. Question, is there a class action law suit yet? This is messy, am I'm pretty heated right now they TOOK $20.00 a month for a 10 months. Nice hu? I recently found out they couldn't process a card they had on file.. for an account that I verbally cancelled last Oct/Nov ...and here this week almost a year later, they have no reason for not cancelling it? As they say the have no record of me cancelling. Seriously? Why did I cancel? They didn't ask me this time around why?? because I'm sure they have it in their notes on when i called and explained it. I did not want to rep or sell for a company that was tricking people with there infomercials. Once I saw one of those... I was done period. I loved the products.. But worries, I found a more affordable brand on Amazon that doesn't have scam reviews. I was hopefully this was a one time mistake, but I have a feeling it's not. #SendHelp #MakeItRight
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ID
#1649108 Review #1649108 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Service
Luminess Air Membership
Reason of review
As stated, they are charging people for canceled websites.
Loss
$200
Preferred solution
Full refund

Luminess Air - My experience has been good

I need to cancel my membership - my customer account # is 2680144 - My name is Wendy Patterson, PO Box 769, McCall, ID. I have recently retired and can not afford my membership any longer. My experience has been good, but just don't have the extra funds any longer - Thank you, Wendy Patterson
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ID
#1476773 Review #1476773 is a subjective opinion of poster.
Location
Mccall, Idaho
Service
Luminess Air Membership
Reason of review
Good customer service

Luminess Air - CANCEL

Love the airbrush machine and makeup but I do not want makeup delivered to me for more charges I just want to purchase the machine and the airbrush equipment that they sent please stop sending me more and overcharging me please
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ID
#1444559 Review #1444559 is a subjective opinion of poster.
Service
Luminess Air Membership

Luminess Air - Can’t make them stop charging my card

DO NOT ORDER FROM THIS COMPANY!! I ordered the machine a year ago and was enrolled in the “club” I cancelled after the first shipment but they continued to send products and charge my card. I cancelled again after the second shipment arrived and then the third. A year after finally getting the shipments/charges stopped I got another package and charge. Uggggggf not cool!!! They suck
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ID
#1443339 Review #1443339 is a subjective opinion of poster.
Location
Florence, Alabama
Service
Luminess Air Membership
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - Can't afford it

Id like to cancel cant afford it n9 more
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ID
#1418804 Review #1418804 is a subjective opinion of poster.
Location
Etna, California
Service
Luminess Air Membership

Luminess Air - Stop taking money out

Been cancelled order but they still taking money out of my account and I want my dam money back now or I will go further with getting my money back plus I haven't got any of the product I'm pissed work to hard for y'all to keep taking money out my account
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ID
#1377928 Review #1377928 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Luminess Air Membership
Reason of review
Problems with payment
I purchased the Luminess Air as a gift and did not want to continue to pay over $35/month. I was told it would be canceled and given a confirmation number. I noticed today that my credit card is still being charged. (Today is Oct. 1) I tried to call again this morning...
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2 comments
Anonymous
#1891426

So sad we have to deal with this company. Hope you have better luck than the rest of us.

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ID
#1370211 Review #1370211 is a subjective opinion of poster.
Location
Richmond, Kentucky
Service
Luminess Air Membership
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - Julie J.

This company ripp off people who are trying to find solution to a healthy beauty face. But Instead, we come to a scam ripped off business that lie to their loyal customers. They should be ashamed for ruining people’s life. I was calling their customer service and cancel my membership which I found out later that my account still active and continue deduct money from my account which lead to a insufficient fund in my account. I was very frustrated and called them back which I found out that my product never been cancel. Receptionist told me it’s not show on their system that my account has been cancel. And she said she’s going to cancel my membership and if I receive my make up kit, I go to post office, send back kit in an envelop with the tracking. I just did sent the kit and have my tracking number. Now, I need to contact them to provide them with my tracking number and hopefully I will get my reimbursement/refund back to me. They ripped me off enough. I would never recommend anyone to order this product it’s not worth your money.
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2 comments
Anonymous
#1573376

do what I am going to do, I am going to change my card I used to buy it, see if they get any more $ from me...ha jokes on them a holes!!!! really not sure how they can even legally get away with it. Is there some type of petition we can have people sign to get our $ back or something?

Anonymous
#1570230

Did me the exact same way! Led to insufficient funds in my account.

I sent my machine back over a month ago and have called them about 5 times since I recieved the machine to cancel, everytime they said they cancelled it but yet there was no ey taken from my account today!

I I have sent all their horrible products including the machine back but they continue to take $ out of my account whenever they feel like it! This is pretty much robbery when they can take $ from my account whenever they want to and I have nothing in return for it because I don't want anything they have to offer because their products are awful!

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ID
#1366082 Review #1366082 is a subjective opinion of poster.
Location
Eugene, Oregon
Service
Luminess Air Membership
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - I dont want a membership

I got the air brush for a friends birthday n u keep taking money out of my account for make up stop ..I dont want no more deductions from Account..u just took more money out of my account now my bills r gonna bounce ...unbelievable...stop stop stop it now Shocked
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ID
#1351316 Review #1351316 is a subjective opinion of poster.
Service
Luminess Air Membership
Reason of review
Problems with payment
Every month luminous air keeps taking money from my credit card,I've tried contacting them but they keep saying I don't have a account with them ,If I don't have a account with them then why do they keep taking money from me ??
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1 comment
Anonymous
#1541711

Call your credit card co and tell them to not allow this company to bill your card anymore. That's what I did, and no more has been billed.

Credit cards have protections against just this kind of stuff. If they won't? Then tell them to shut the card down and send a new one, or go to another cc company.

I have Capital one and they are WONDERFUL! Good luck!

ID
#1322540 Review #1322540 is a subjective opinion of poster.
Service
Luminess Air Membership
Reason of review
Problems with payment

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Verified Reviewer
They keep sending things and charging even after calling to cancel. I have to put in a stop payment at my cost. And the hassle of trying to get an agent on the phone is worse. I don't have enough words for this issue. I just want my money back and the stuff to stop...
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ID
#1288310 Review #1288310 is a subjective opinion of poster.
Service
Luminess Air Membership
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund

Luminess Air - Continues to charge Credit Card

I went with the TV offer paid $19.99 plus shipping & handling the 3 payments of $39.99 but my credit card was charged a fee for club membership which I said I didn’t want being charged $42 $46 $47 for 2 months of makeup I didn’t order always different amounts told them to cancel but keep changing and charging.
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ID
#1265616 Review #1265616 is a subjective opinion of poster.
Service
Luminess Air Membership
Reason of review
Problems with payment