Luminess Air - I have called a year ago to have the automated refills (which are all different colors that do not match my color). many of the packages I received were smashed and contents spilled in the package.

I called over a year ago to discontinue the automated withdrawal for this product from my account. It WAS NEVER DONE! I have discussed this again today 09/24/2020 and told it will be done today and I will receive an email. I WILL CHECK MY ACCOUNT NEXT MONTH and hopefully, it will have been removed.

User's recommendation: Dont do the auto mail makeup =-you won't get what you ordered if you do it will be damaged and unusable.

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ID
#2188975 Review #2188975 is a subjective opinion of poster.
Product
Luminess Air Makeup Set
Loss
$441
Preferred solution
Price reduction

Luminess Air - Charged my card 2 months after canceling

My niece bought the Luminess. Air machine and was disappointed with it and cancelled any further orders 2 months later they with drawled 97.79 from my account but claims they can't find where and purchase was made or cancelation so they can't refund even tho I sent them a copy of my bank statement where they took it out I believe that should have been enough but still they refused me.
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ID
#2162341 Review #2162341 is a subjective opinion of poster.
Product
Luminess Air Makeup Set
Loss
$96
Preferred solution
Full refund

Luminess Air - My machine has stop working

don' buy mine stoped workingnno
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ID
#2144190 Review #2144190 is a subjective opinion of poster.
Product
Luminess Air Makeup Set
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - Want to return the product

I have contacted them 3 times. First I wanted a different color. I tried by email. They say you have to call. Then to call them I must call back 8-4:30 CST Monday to Friday. I work those days and hours. I finally got a hold of a person earlier telling me I can't cancel and I don't get a refund for unopened products. I told her no, I will send it back and you will refund me. She argues with me not even knowing their own website and guarantee. The outside ambulances was horribly unprofessional. I still can't get the service canceled.

User's recommendation: Don't buy into this auto scam.

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ID
#2083710 Review #2083710 is a subjective opinion of poster.
Product
Luminess Air Makeup Set
Loss
$100
Preferred solution
Full refund

Luminess Air - Bad product

it's junk no good it swelledy face up bad my skin peeled off my face I have sore on my face because of it I've canceled my orders and they still charge me at 2:45 am in the morning this must stop now
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2 comments
Tameya
#1902591

The very same thing happened to me after I removed the makeup with a makeup remover cloth my face was redder then red and on freakin fire the next day my eye was swelled shut myneyes were hurting when I blinked I have blisters on both my cheeks and right eyelid My skin was literally peeling off my face now under both my eyes ny skin is so dry it feeis like alligator skin I am sorry you went through that I took pics of my face Good Luck to you

Amoura
#1891744

File a complaint with the attorney generals office and the BBB.org..

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ID
#2003574 Review #2003574 is a subjective opinion of poster.
Product
Luminess Air Makeup Set
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
I ordered the luminess air brush for 19.99. A month later they are charging me 70.00 for what. I didn't sign up for a membership. User's recommendation: Don't buy
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3 comments
Amoura
#1909101

You need to record the phone conversation you telling them to cancel the subscription....If they don't you have proof of the request you made and if they continue the charging of your credit card, than you can get them for theft.

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ID
#1995642 Review #1995642 is a subjective opinion of poster.
Product
Luminess Air Makeup Set
Loss
$70
Preferred solution
Refund the 70.00 charge and discontinue any membership.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - You money after product was returned

Ordered didn't like it called got my return number returned product and everything with it. Never got refund now they took one payment they shouldn't have taken. Now trying to get another one. D not order
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ID
#1949732 Review #1949732 is a subjective opinion of poster.
Product
Luminess Air Makeup Set
Loss
$70
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - NEVER ORDER--SCAM!!!

My account number is 3392815 with Luminess Air They have scammed me into no refund, keep hanging up on me and pretending they don't hear me on the phone. They refuse to give me a full refund upon receipt of return.
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ID
#1940493 Review #1940493 is a subjective opinion of poster.
Product
Luminess Air Makeup Set
Cons
  • Scam
Loss
$28
Preferred solution
Full refund

Luminess Air - Checking status of my order

I ordered and I didn't get a conformation number

User's recommendation: Make sure you get a conformation number.

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ID
#1917634 Review #1917634 is a subjective opinion of poster.
Product
Luminess Air Makeup Set
Loss
$27
Preferred solution
Deliver product or service ordered

Luminess Air - Compressor doesn't work

Just received my luminess kit and was excited to try it. When i plugged the compressor in. It would not turn on!! So much for the quality control tags that were taped all over. Very disappointed!!! Haven't contacted yet but with the previous reviews I'm not expecting a good experience!
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ID
#1452893 Review #1452893 is a subjective opinion of poster.
Location
Cheyenne, Wyoming
Product
Luminess Air Makeup Set
Reason of review
Damaged or defective