Product: Luminess Air Makeup Free Trial Clear all filters (21 of 21 reviews match)
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1.6
Details
I called and said I do not want any more of your makeup just the trial. Representative said I had to send the trial back. I paid for the trial. It should belong to the purchaser. She said no I did not pay the full value and it has to be returned in 10 days or more...
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2 comments
Anonymous
#1658944

I would like to join a class action. They not only misrepresent, but they take $1 when you order to check your account and keep it do that a million times they make 1,000,000 - they are surely a scam and the make up and the machine are *** to say it mildly.

You can't return it as they will say they didn't get it and you should pay for the return and then hope for a refund.

They offered $10 for postage after they got it - how do I do that if I don't spend more than $20 to send it with a receipt. SCAM BUYER BEWARE THEY SHOULD BE FORCED OUT OF BUSINESS

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Review
#1073880 Review #1073880 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Tags
  • Luminus Air Scam
1.4
Details
I purchased a Luminess air device for my wife before Christmas. It came a month after it was supposed to. Obviously she didn't get if for Christmas. The Air brush was prominently advertised at $79.99 in a highlighted circle at the top of the page. Then in microscopic...
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Review
#1029229 Review #1029229 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Cons
  • Deceptive pricing and slow product shipment
Reason of review
Pricing issue
Loss
$319
Preferred solution
Full refund
Tags
  • luminessair rip off
I purchased the luminous air product for makeup and did get some make up with it. Well I guess once I ordered a Luminess Air product that is a wrinkle remover cream and it is expensive. I have not been home for a bit and when I kept on getting boxes of this expensive...
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2 comments
WeezieGirl
#1321740

I agree that this post is difficult to understand. I will attempt to decipher:

It appears that the author ordered a Luminess product that appears to be a wrinkle remover as opposed to a foundation.

I surmise that while the author was away from home for an extended period of time, this product continued to arrive in the mail, unbidden by the author. When the author complained to the vendor, the vendor stated that they do not sell/ship make up - in other words the vendor denied that they sent this product to this buyer. The buyer is perplexed because the product is expensive, and the buyer swears that he/she never purchases products that have automatic replenishment clauses in their sales policy, even when they are being offered at a significantly lower price. It gets confused at this point, because even though the author seems to claim that the vendor appears to not sell this product, the author still enters into a plea with them for a return or refund at some point.

If it wasn't their product, why would the vendor bother entering into bargaining with the author? At any rate - While negotiating the return of the unwanted product, it appears that the vendor made some sort of offer in the way of a compromise - the exact nature of that compromise is unclear due to the immense difficulty the author seems to be having expressing themselves using the English language. The author also seems to be insinuating that there are companies out there selling counterfeit Luminess, and seems to think that this is possibly part of the issue they are having, but there is a great deal of confusion regarding the exact nature of events in the author's account of what happened. I believe that the last lines of the author's post is a warning regarding something along the lines of 'buyer beware'.

Indeed.

This post was well-intentioned, however the ability of the author to convey their message was poorly executed.

It is my opinion that there is a huge language barrier here, and that English definitely does not exist in this person's repertoire. Having said that, however, I believe the intention of the author was to convey a sincere warning against either/or a) Purchasing Luminess products since they are difficult to return and have hidden auto-send clauses and, b)Being careful regarding possible counterfeit products.

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Review
#1027662 Review #1027662 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Reason of review
Order processing issue
Loss
$350
1.0
Details
I also didn't realize the product was 325.00 and more for the makeup they send. I also want to talk about the product itself. The make up adds more wrinkle to your face. The applicator was plugged even when I rinsed it out. This is the worst mistake I ever made. I...
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7 comments
Anonymous
#1594828

KRISSY CARLISLE, Welfare??????? I can by you with your hooded eyes and white hair I can afford a face lift. YOU LIVE IN THE WOODS!!!!

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Review
#1014368 Review #1014368 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Reason of review
Bad quality
They also started sending me additional makeup and deducting money from my account unauthorized. I tried prior to the 30 day so called money back guarantee to return everything (which was still unopened) and all I could do is get a response from a so called stylist by...
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1 comment
Anonymous
#1281216

I am sorry you had such a bad experience and got taken advantage of. FYI, I have come to the conclusion that anything they advertise on TV is a SCAM-and should be avoided at all costs.

That has been my experience.

Stay away from TV products unless someone you know well has it, uses it and endorses you buying it!

Otherwise RUN!

Review
#1002233 Review #1002233 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Cons
  • Fraud and scam
  • Misleading the price
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Tags
  • trial offer
  • scamming customers
  • Airbrush Systems
  • Canadians Beware
  • Sleazy Business Practise

Luminess Air - Makeup Free Trial Review

1.6
Details
I was completing online order after seeing the infomercial with $19.99 special offer. Took the time to read terms & conditions - what they failed to mention in the commercial is the 6 payments of $59.99 after 30 days & all of the extra return fees if you want to return item within 30 days. I cant believe their scam advertisement is legal and that the AG's Office hasn't interevened on behalf of the consumer. Very disappointed with the whole scam.
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Review
#956373 Review #956373 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Reason of review
Not as described/ advertised
1.0
Details
This company is a total rip-off!!! I cancelled my subscription the day after i received the product because the makeup was thin and runny and looked orange on my face!! Today i was paying my bills and noticed a withdrawal of over $80.00 had been taken from my debit...
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Review
#952331 Review #952331 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Reason of review
Not as described/ advertised

Luminess Air - Makeup Free Trial Review from Gleason, Wisconsin

Buyer beware no refunds junk product had to cancel my bank card
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Review
#935773 Review #935773 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - Makeup Free Trial Review from Crestview, Florida

1.0
Details
Fraud!!!! Ordered, tried, it was a horrible product, felt like a clay mask, returned product, still charging my card, got hit for over $100 last night, $35, then I complained on Facebook, so they hit my account with another $75 charge. Rip out! Feds need to investigate!!!
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Review
#924869 Review #924869 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Reason of review
Problems with payment
With Official Company Response
I ordered the trial - never had time to actually try the product- it is still in new condition.I accept that I didn't return in 30 days, was willing to pay $50 x 6 as the ad said. I am now being charged $79/month for 6 payments, plus there were some additional charges...
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2 comments
Anonymous
#1204311

Report your card you placed the order with, lost. Then you will get s new card with a different number...I had to do that once....if paid with a banksccount, go to your bank talk to them.

I closed my old account and open s new one..

Them call them and threaten them with a lawyer. Maybe that will speed up the process. That is the reason why I never order that kinda stuff. Costumer service and return policies are terrible and what i have noticed that with that kinda thing, its always a monthly repeat.

For me....never again.

A lot of those products on TV you can get on Amazon etc. God bleds

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Review
#904332 Review #904332 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Reason of review
Problems with payment