Luminess Air - SCAM (SHAME ON YOU)

I RECEIVED THE MAKE-UP ON A TRIAL BASIS. FIRST OF ALL IT DIDN'T MATCH MY SKIN TONE AND THEN THEY SAID IT WAS 500.00 DLRS PAYABLE IN INSTALLMENTS OF 85.00 EACH. WHICH WAS DISCLOSED WHEN ORDERING IT. i SENT THE WHOLE KIT BACK AND THE SUPPLEMENTAL SHIPMENT. pLEASE REFUND MY MONEY.tHIS IS A SCAM OPERATION NOT TELLING THE CONSUMERS THAT IT COST THIS MUCH. i DON'T WEAR MAKE-UP DAILY AND WOULDN'T HARDLY PAY 500.00 DLRS FOR ANY. i CALLED lUMINESS AND THEY ASK FOR A TRACKING NUMBER ON THE RETURNS. I WANT ALL OF MY MONEY BACK ASAP.i HAVE THE TRACKING NUMBERS AND WILL BE MAKING THEM AVAILABLE. SHAME ON THEM (SHAM SCAM). BETTYE PORTER LIVONIA,MI
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ID
#1573870 Review #1573870 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Reason of review
Pricing issue
Loss
$165
Preferred solution
Full refund

Luminess Air - False advertising, misleading price, will not refund money

When I received the product, I was very disappointed; it did nothing what it advertised on TV. The coverage looked the same as a tube of foundation you buy at the grocery store. I tried it several times to see if it would work, and nothing was different. Did not cover any acne scars. The price was misleading. You pay $26 upfront the $46 dollar payment 4 times (which was not clear). Product was not even worth $26. The free makeup was very cheap quality, something you can purchase at the dollar store. I returned the product. Then they sent me the automatic makeup sign up which is an additional $32/month. I called to cancel, saying I returned the machine. Customer Rep says yes, they received it. Next day they charge me the $46 payment. I called, and new customer rep says they do not have the product. They changed their story. Now they wont stop harassing me. I had to close my account so they stop charging. me. They send threats of $20 late payments. DO NOT BUY LUMINESS!! Its a scam. Product is garbage, prices are misleading, and then they lose your returned product!
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ID
#1326333 Review #1326333 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$46
Preferred solution
Full refund

Luminess Air - Very disappointed in the company

I signed up for the trial. When my product came one bottle of foundation was unsealed an opened the bronzer bottle had exploded all over and my packing slip said something about a product called love (not received) I called customer service they seemed very accommodating and the woman said she would send me out new foundation and bronzer & love I told her the color was too dark so she sent me a shade lighter . She also told me that when the product got to be at the end of the week she would extend my 30 day trial period for another 30 days.called back a week later to confirm the date the trial ended they told me it ended. I would be owing payments for several months. Makeup set into my wrinkles making me look older. I sent them several emails I tried calling over the past month to confirm I would not be shipped more make up it’s bad enough I have to pay for something I was lied to about. But make up came one foundation, blush and eyeshadow which I don’t use that was disappointing. Today I received two bottles of foundation shade 4 I’m a 2-3 shade + something called erase I never ordered I received an email from them saying that any further make up would be not sent to me per my requests however this is a month after my request. they did notify me I will still have to pay on the system that I wanted to return as well as not refunding me for the make up they sent. The customer should not be held accountable for employees Who lie & dont respond. I don’t know if this is a scam or just bad business practice. save your money and get it off Amazon they will except returns and live up to their word. Or try another airbrush system company. This company will drain your time emotions and your wallet and no not rectify or refund even if it’s their mistake
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ID
#1267860 Review #1267860 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Reason of review
Problems with payment

Luminess Air - Scammed

I ordered from a TV special trial offer, 2 Luminess air brushes. One for my daughter one for me. We both were not happy w them and I called the company and told them I needed to send them back. I requested a Return Authorization number and she gave me one, saying if it's not here in two weeks you are going to have to pay for it. I immediately wrapped them and took them to the post office and paid extra to send them. Six weeks later they sent me a message telling me that my credit card payment was declined and that they were going charge me a late fee of $20.00 plus the $63.94. Failure to remit this payment within 30 days from this letter will result in delinquency credit reporting to the credit agencies for the full amount of products. I checked my activity on my checking account and found they were able to charge me $83.94. Taking it out of my account resulting in me not being able to make my bills. I am going on 77 and never in all my years have I had bad credit.
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ID
#1260253 Review #1260253 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Pros
  • Quality product
Reason of review
Return, Exchange or Cancellation Policy
Loss
$84
Preferred solution
Full refund

Luminess Air - Why can't I get you to answer me???

I ordered the machine on March 3, 2018. I was offered a free set of makeup, mascara, and eye shadow pallete. I got the machine after three weeks, and a card saying the makeup would follow. Here it is May 8th and not a word as to when it will ever be sent, and yet daily I get emails telling me of deals and sales, and the have already taken out the second payment, I still haven't used the machine , waiting for the rest of the items so I CAN DO THE ENTIRE PROCESS. This company has no customer relation department, or they just don't care. I have written several times and still no answer. I was warned not to buy this product, but I didn't listen. The reviews that I saw were not good, so now I know why.
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ID
#1250827 Review #1250827 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Luminess Air - Horrible product and worse customer service

Called the number to return the product and the guy answering the phone barely spoke English and said I'm sorry we can't help you at this time. Even though the number I called was the number listed as the number to call for returns. He said that there were no supervisors available to accept returns!!! Doesn't even make sense because you cannot return the product without an RMA # I'm worried also because they have an auto bill feature every month and there is no way to stop it. This is an awful Company that just wants to scam you and take your money.
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ID
#1185559 Review #1185559 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$28
Preferred solution
Full refund
80 on 11/16 for my (free) makeup... on December 25, they charged $43.94. Then after I did get to talk to one after waiting and making a call beginning of January about this on going problem, they (reimbursed) the last charge. I wanted a label to (SHIP) this box back! I...
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1 comment
Anonymous
#1421241

I only ordered the product for my wife and did NOT intend to have automatic repeat purchases charged onto my credit card. I called the number provided several times and get put on hold. I even emailed a message to stop the payments.

You need to stop all automatic charges immediately.

ID
#1171809 Review #1171809 is a subjective opinion of poster.
Location
Stafford, Texas
Service
Luminess Air Makeup Free Trial
Cons
  • Unproffessionalism
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund
The trial sales pitch for Luminess Air is very deceiving. After trying the product, I thought it made my skin look like plastic. Then I discovered a 42.94 automatic deduction deduction on my checking account this morning so the product has already cost me close to $70...
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ID
#1155769 Review #1155769 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Reason of review
Problems with payment
When I use this it looks like I went to a makeup artist!!!love it!!! I have not a bad thing to say.It also took 5 years off my looks I will continue to use it.With all the money I spent on different products this is actually a lot cheaper.Follow the directions and you...
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1 comment
Anonymous
#1414946

Wow! You must be rich!

ID
#1153571 Review #1153571 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Reason of review
I LOOK PRETTY
the makeup isnt even that good.It does not cover like they say and the colors are kinda weird.Try it ,it may work for you but it doesnt work for everyone.Just be aware of what everyone is saying that it doesnt work for everyone and order the right colors and products...
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ID
#1126471 Review #1126471 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Reason of review
Problems with payment
I called and said I do not want any more of your makeup just the trial. Representative said I had to send the trial back. I paid for the trial. It should belong to the purchaser. She said no I did not pay the full value and it has to be returned in 10 days or more...
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2 comments
Anonymous
#1658944

I would like to join a class action. They not only misrepresent, but they take $1 when you order to check your account and keep it do that a million times they make 1,000,000 - they are surely a scam and the make up and the machine are *** to say it mildly.

You can't return it as they will say they didn't get it and you should pay for the return and then hope for a refund.

They offered $10 for postage after they got it - how do I do that if I don't spend more than $20 to send it with a receipt. SCAM BUYER BEWARE THEY SHOULD BE FORCED OUT OF BUSINESS

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ID
#1073880 Review #1073880 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Reason of review
Return, Exchange or Cancellation Policy
I purchased a Luminess air device for my wife before Christmas. It came a month after it was supposed to. Obviously she didn't get if for Christmas. The Air brush was prominently advertised at $79.99 in a highlighted circle at the top of the page. Then in microscopic...
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ID
#1029229 Review #1029229 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Cons
  • Deceptive pricing and slow product shipment
Reason of review
Pricing issue
Loss
$319
Preferred solution
Full refund
I purchased the luminous air product for makeup and did get some make up with it. Well I guess once I ordered a Luminess Air product that is a wrinkle remover cream and it is expensive. I have not been home for a bit and when I kept on getting boxes of this expensive...
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2 comments
Jamil
#1321740

I agree that this post is difficult to understand. I will attempt to decipher:

It appears that the author ordered a Luminess product that appears to be a wrinkle remover as opposed to a foundation.

I surmise that while the author was away from home for an extended period of time, this product continued to arrive in the mail, unbidden by the author. When the author complained to the vendor, the vendor stated that they do not sell/ship make up - in other words the vendor denied that they sent this product to this buyer. The buyer is perplexed because the product is expensive, and the buyer swears that he/she never purchases products that have automatic replenishment clauses in their sales policy, even when they are being offered at a significantly lower price. It gets confused at this point, because even though the author seems to claim that the vendor appears to not sell this product, the author still enters into a plea with them for a return or refund at some point.

If it wasn't their product, why would the vendor bother entering into bargaining with the author? At any rate - While negotiating the return of the unwanted product, it appears that the vendor made some sort of offer in the way of a compromise - the exact nature of that compromise is unclear due to the immense difficulty the author seems to be having expressing themselves using the English language. The author also seems to be insinuating that there are companies out there selling counterfeit Luminess, and seems to think that this is possibly part of the issue they are having, but there is a great deal of confusion regarding the exact nature of events in the author's account of what happened. I believe that the last lines of the author's post is a warning regarding something along the lines of 'buyer beware'.

Indeed.

This post was well-intentioned, however the ability of the author to convey their message was poorly executed.

It is my opinion that there is a huge language barrier here, and that English definitely does not exist in this person's repertoire. Having said that, however, I believe the intention of the author was to convey a sincere warning against either/or a) Purchasing Luminess products since they are difficult to return and have hidden auto-send clauses and, b)Being careful regarding possible counterfeit products.

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ID
#1027662 Review #1027662 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Reason of review
Order processing issue
Loss
$350
I also didn't realize the product was 325.00 and more for the makeup they send. I also want to talk about the product itself. The make up adds more wrinkle to your face. The applicator was plugged even when I rinsed it out. This is the worst mistake I ever made. I...
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8 comments
Anonymous
#1594828

KRISSY CARLISLE, Welfare??????? I can by you with your hooded eyes and white hair I can afford a face lift. YOU LIVE IN THE WOODS!!!!

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ID
#1014368 Review #1014368 is a subjective opinion of poster.
Service
Luminess Air Makeup Free Trial
Reason of review
Bad quality
They also started sending me additional makeup and deducting money from my account unauthorized. I tried prior to the 30 day so called money back guarantee to return everything (which was still unopened) and all I could do is get a response from a so called stylist by...
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1 comment
Anonymous
#1281216

I am sorry you had such a bad experience and got taken advantage of. FYI, I have come to the conclusion that anything they advertise on TV is a SCAM-and should be avoided at all costs.

That has been my experience.

Stay away from TV products unless someone you know well has it, uses it and endorses you buying it!

Otherwise RUN!

ID
#1002233 Review #1002233 is a subjective opinion of poster.
Location
Culver City, California
Service
Luminess Air Makeup Free Trial
Cons
  • Customer service
  • Fraud and scam
  • Misleading the price
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300