Luminess Air - Not happy with continued shipments I already cancelled sent all back

I called to get help this product does not work for me. I cancelled already and yesterday I got more shipment. Please take me off and don't charge my account I should be getting a credit for all You already charged me

User's recommendation: Betther customer support.

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ID
#2229746 Review #2229746 is a subjective opinion of poster.
Product
Luminess Air Makeup
Preferred solution
Full refund
Luminess Air - Poor customer service
Poor customer service almost 3 weeks to a month ago product and I was returning the product they return my money on my account two weeks later they took $68 out of my account last week they try to take it one dollar to see was my Money the next day they did the same...
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ID
#2096556 Review #2096556 is a subjective opinion of poster.
Product
Luminess Air Makeup
Loss
$125
Preferred solution
Full refund

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Verified Reviewer

Luminess Air - Difficulty in Returning Product

The phone number provided for Customer Care at Luminess took me to advertising site. Never got through to Luminess. Had to leave my number; wonder if they'll ever call. I was contacted and told that the unopened makeup was not returnable. Why advertise that the consumer needs to obtain a return authorization number but then refuse to give one to the consumer? Not happy...
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ID
#2040084 Review #2040084 is a subjective opinion of poster.
Product
Luminess Air Makeup
Pros
  • Machine
  • Product
Cons
  • How i was treated--lied to about returning product
Loss
$45
Preferred solution
Leave a Return Authorization numver on voicemail at 920-216-9303

Luminess Air - Why am I being charged

I ordered the luminous air last month and pay the full price for it not quite sure why am being charged what Im being charged and I would like to resolve it
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ID
#1951687 Review #1951687 is a subjective opinion of poster.
Product
Luminess Air Makeup
Pros
  • Quality of product
Cons
  • Price
Loss
$54
Preferred solution
Full refund

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Verified Reviewer

Luminess Air - Return product

I would like to send my Air Brush equipment back it is just not for me I wanted to try it but I just dont like it so sorry
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ID
#1921694 Review #1921694 is a subjective opinion of poster.
Product
Luminess Air Makeup
Preferred solution
Full refund
I did not like the product, it didn't perform as on tv. After trying it a few times I knew I would not use it. I called 888-793-****, the person I got, I had a hard time understanding, kept telling me that I just had the wrong color foundation. I told him I was at...
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1 comment
Anonymous
#1858576

My wife also purchased a trial offer from Luminesse. She is Japanese and didn't realize that she was signing up for anything other than a $19.95 trial.

Luminess charger our account $39.95 on 4/16/20, and an ADDITIONAL $1.00 for a CREDIT CARD VALIDATION!!! What the *** is that?? I contacted their Customer SErvice #, spoke to GUS, who sounds like he is out of the country. First call, he said to give it a try for a month and then cancel.

I believe he only wanted to generate an extended purchase contract. I called again to cancel and he said he would send an RA, necessary to return the air brush and makeup. That was about three weeks ago. Multiple emails - no reply.

They also claim that WE have to pay for the return. I asked my bank to void the charge and stop ANY future charges. THIS IS A SCAM!!!

AVOID THIS COMPANY AT ALL COSTS!!! THIEVES!!!

ID
#1817347 Review #1817347 is a subjective opinion of poster.
Product
Luminess Air Makeup
Loss
$32
Preferred solution
Let the company propose a solution
I just simply do not want their products but they still send me one every 3 months and bill my credit card 19.99. I have called them to complain about that issue, but they just keep on sending it and billing my credit card.
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4 comments
Anonymous
#1841416

I did not like it. Skin felt dry. Too expensive!

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ID
#1780064 Review #1780064 is a subjective opinion of poster.
Product
Luminess Air Makeup
Reason of review
Poor customer service
Preferred solution
Full refund

Luminess Air - Very unscrupulious company ..they lie and its all a scam

The air sprayer does not work .The company tries to say you upgraded it takes lots more product than claimed.read reviews on product and company and run
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1 comment
Anonymous
#1786764

WOW, a lot of ugly comments

ID
#1712951 Review #1712951 is a subjective opinion of poster.
Product
Luminess Air Makeup
Cons
  • Scam complete scam
  • Total fraud
Reason of review
Not as described/ advertised
Loss
$219
Preferred solution
Full refund

Luminess Air - Make sure they tell you everything up front

I just want them to stop charging me $39.95 ,and stop sending makeup that I did not order
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1 comment
Saisha
#1898961

This is EXACTLY what happened to me. What's more, when I ordered the system I emphatically told the salesperson that I did not want any recurring charges.

It's a common problem with products sold like this, because then they can say, "did you read the fine print"? First of all no one reads the fine print. And if you do, it's hard to find. PLUS, that's assuming you understood that they would be charging you for makeup at $39.99 a month!

— and of course, not right away, but after the trial period is over. WHO marks that on their calendar? So, it essentially sneaks up on you. Add to that, busy lives and a PANDEMIC.

HOW can any normal person have the time and energy to keep up with this? Besides all this, I don't even use the system — didn't like it from the beginning. I knew that if I didn't jump on returning it, pretty soon I wouldn't be able to, so I accepted that. But to receive makeup for months afterward was especially irritating, with no time to deal with it, until I finally could today.

The CSR was very nice, but other than stopping the charges, I couldn't return the unopened makeup. GRRR!

ID
#1712263 Review #1712263 is a subjective opinion of poster.
Product
Luminess Air Makeup
Pros
  • Product
Cons
  • Deceptive business practices
Reason of review
Poor customer service
Loss
$100
Preferred solution
Stop charging me this monthly fee of $39.95.And I did not place a makeup order. When I want makeup I will order it.

Luminess Air - Make sur you understand everything before you order. This company will not talk to you.

I ordered Luminess Air, I have paid for it now I keep getting charges $39.95 and they keep sending me make up that I did not order. I do not appreciate this at all. I want you to stop charging me, and stop sending me makeup that I have not ordered.
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ID
#1711412 Review #1711412 is a subjective opinion of poster.
Location
Branson, Missouri
Product
Luminess Air Makeup

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - Buyer beware

I have purchased this air brush makeup product twice; both times the sprayer equipment stopped working. Twice I'm stuck with broken equipment and can't get it fix nor can I get my money back. One pissed off customer; but I think I have learned my lesson and will not be purchasing from them again.
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ID
#1703543 Review #1703543 is a subjective opinion of poster.
Product
Luminess Air Makeup
Reason of review
Bad quality
Loss
$180
Preferred solution
Let the company propose a solution

Luminess Air - Rip off company

They are a total rip off company and they lie to bbb.
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ID
#1694015 Review #1694015 is a subjective opinion of poster.
Product
Luminess Air Makeup
Cons
  • Rip off
Reason of review
Return, Exchange or Cancellation Policy
Loss
$47
Preferred solution
Full refund

Luminess Air - Keep charging me $39.95 every month, still sending makeup that I did not order, when you call you can not speak to anyone

I keep getting charged $39.95 every month, they are sending makeup I did not order. When you call them you can not speak to a person. They are only interested in selling.
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ID
#1685678 Review #1685678 is a subjective opinion of poster.
Product
Luminess Air Makeup
Pros
  • Actual physical product
Cons
  • Steal you money
Reason of review
Poor customer service
Loss
$100
Preferred solution
Just stop charging me and stop sending makeup that I did not order

Luminess Air - Fine print, pressure sales, lip sevice

Color sent was not useable. Have not used air brush system at all. Cannot speak to unit. Customer service is horrid. Dob’t ant to deal with this type of service. I certainly don’t want to keep testing product. Cancelled, paid for what I received. 2/3 months later, billed again. Did not catch that billing, until 6 months later, auto bill for NO PRODUCTS sent. Said would credit back...don’t hold your breath. Back to using CHANEL.
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ID
#1682118 Review #1682118 is a subjective opinion of poster.
Product
Luminess Air Makeup
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
I am trying to return their product....it sucks and I can not wear it. I was to return it by 10/10/2019. I suffered a mild heart attack which put me out of commission for a bit. I call Luminess to explain the circumstances...the girl was rude! She indicated she could...
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2 comments
Anonymous
#1762324

SCAM, *** product, stay again!

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ID
#1676880 Review #1676880 is a subjective opinion of poster.
Product
Luminess Air Makeup
Cons
  • Coverage fruadulent return policy
  • Coverage
Reason of review
Poor customer service
Preferred solution
I don't want REFUND....I want to return this product and never do business with this company again.