Luminess Air - Why am I being charged

I ordered the luminous air last month and pay the full price for it not quite sure why am being charged what Im being charged and I would like to resolve it
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ID
#1951687 Review #1951687 is a subjective opinion of poster.
Product
Luminess Air Makeup
Pros
  • Quality of product
Cons
  • Price
Loss
$54
Preferred solution
Full refund

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Verified Reviewer

Luminess Air - Return product

I would like to send my Air Brush equipment back it is just not for me I wanted to try it but I just dont like it so sorry
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ID
#1921694 Review #1921694 is a subjective opinion of poster.
Product
Luminess Air Makeup
Preferred solution
Full refund
I did not like the product, it didn't perform as on tv. After trying it a few times I knew I would not use it. I called 888-793-7474, the person I got, I had a hard time understanding, kept telling me that I just had the wrong color foundation. I told him I was at...
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1 comment
Anonymous
#1858576

My wife also purchased a trial offer from Luminesse. She is Japanese and didn't realize that she was signing up for anything other than a $19.95 trial.

Luminess charger our account $39.95 on 4/16/20, and an ADDITIONAL $1.00 for a CREDIT CARD VALIDATION!!! What the *** is that?? I contacted their Customer SErvice #, spoke to GUS, who sounds like he is out of the country. First call, he said to give it a try for a month and then cancel.

I believe he only wanted to generate an extended purchase contract. I called again to cancel and he said he would send an RA, necessary to return the air brush and makeup. That was about three weeks ago. Multiple emails - no reply.

They also claim that WE have to pay for the return. I asked my bank to void the charge and stop ANY future charges. THIS IS A SCAM!!!

AVOID THIS COMPANY AT ALL COSTS!!! THIEVES!!!

ID
#1817347 Review #1817347 is a subjective opinion of poster.
Product
Luminess Air Makeup
Loss
$32
Preferred solution
Let the company propose a solution
I just simply do not want their products but they still send me one every 3 months and bill my credit card 19.99. I have called them to complain about that issue, but they just keep on sending it and billing my credit card.
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4 comments
Anonymous
#1841416

I did not like it. Skin felt dry. Too expensive!

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ID
#1780064 Review #1780064 is a subjective opinion of poster.
Product
Luminess Air Makeup
Reason of review
Poor customer service
Preferred solution
Full refund

Luminess Air - Very unscrupulious company ..they lie and its all a scam

The air sprayer does not work .The company tries to say you upgraded it takes lots more product than claimed.read reviews on product and company and run
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1 comment
Anonymous
#1786764

WOW, a lot of ugly comments

ID
#1712951 Review #1712951 is a subjective opinion of poster.
Product
Luminess Air Makeup
Cons
  • Scam complete scam
  • Total fraud
Reason of review
Not as described/ advertised
Loss
$219
Preferred solution
Full refund

Luminess Air - Make sure they tell you everything up front

I just want them to stop charging me $39.95 ,and stop sending makeup that I did not order
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ID
#1712263 Review #1712263 is a subjective opinion of poster.
Product
Luminess Air Makeup
Pros
  • Product
Cons
  • Deceptive business practices
Reason of review
Poor customer service
Loss
$100
Preferred solution
Stop charging me this monthly fee of $39.95.And I did not place a makeup order. When I want makeup I will order it.

Luminess Air - Make sur you understand everything before you order. This company will not talk to you.

I ordered Luminess Air, I have paid for it now I keep getting charges $39.95 and they keep sending me make up that I did not order. I do not appreciate this at all. I want you to stop charging me, and stop sending me makeup that I have not ordered.
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ID
#1711412 Review #1711412 is a subjective opinion of poster.
Location
Branson, Missouri
Product
Luminess Air Makeup

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - Buyer beware

I have purchased this air brush makeup product twice; both times the sprayer equipment stopped working. Twice I'm stuck with broken equipment and can't get it fix nor can I get my money back. One pissed off customer; but I think I have learned my lesson and will not be purchasing from them again.
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ID
#1703543 Review #1703543 is a subjective opinion of poster.
Product
Luminess Air Makeup
Reason of review
Bad quality
Loss
$180
Preferred solution
Let the company propose a solution

Luminess Air - Rip off company

They are a total rip off company and they lie to bbb.
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ID
#1694015 Review #1694015 is a subjective opinion of poster.
Product
Luminess Air Makeup
Cons
  • Rip off
Reason of review
Return, Exchange or Cancellation Policy
Loss
$47
Preferred solution
Full refund

Luminess Air - Keep charging me $39.95 every month, still sending makeup that I did not order, when you call you can not speak to anyone

I keep getting charged $39.95 every month, they are sending makeup I did not order. When you call them you can not speak to a person. They are only interested in selling.
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ID
#1685678 Review #1685678 is a subjective opinion of poster.
Product
Luminess Air Makeup
Pros
  • Actual physical product
Cons
  • Steal you money
Reason of review
Poor customer service
Loss
$100
Preferred solution
Just stop charging me and stop sending makeup that I did not order

Luminess Air - Fine print, pressure sales, lip sevice

Color sent was not useable. Have not used air brush system at all. Cannot speak to unit. Customer service is horrid. Dob’t ant to deal with this type of service. I certainly don’t want to keep testing product. Cancelled, paid for what I received. 2/3 months later, billed again. Did not catch that billing, until 6 months later, auto bill for NO PRODUCTS sent. Said would credit back...don’t hold your breath. Back to using CHANEL.
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ID
#1682118 Review #1682118 is a subjective opinion of poster.
Product
Luminess Air Makeup
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
I am trying to return their product....it sucks and I can not wear it. I was to return it by 10/10/2019. I suffered a mild heart attack which put me out of commission for a bit. I call Luminess to explain the circumstances...the girl was rude! She indicated she could...
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2 comments
Anonymous
#1762324

SCAM, *** product, stay again!

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ID
#1676880 Review #1676880 is a subjective opinion of poster.
Product
Luminess Air Makeup
Cons
  • Coverage fruadulent return policy
  • Coverage
Reason of review
Poor customer service
Preferred solution
I don't want REFUND....I want to return this product and never do business with this company again.

Luminess Air - Payments

I’ve canceled the supply order two months ago. I’m not receiving anything but luminess air still charging from my account two times for 74.80. So stop charging me . Please
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ID
#1675790 Review #1675790 is a subjective opinion of poster.
Product
Luminess Air Makeup
Pros
  • Quality of product
  • Pretty tv ad
Cons
  • Eveyrthing
  • Recurrent unauthorized charges
Reason of review
Problems with payment
Loss
$150
Preferred solution
Full refund

Luminess Air - Don't buy anything from them, never get your $back

my husband bought this product it was on a 30-day trial. ***
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ID
#1675078 Review #1675078 is a subjective opinion of poster.
Product
Luminess Air Makeup
Cons
  • Returns and lucky i have proof of return with ups
  • Reviews
  • Fraud
Reason of review
Return, Exchange or Cancellation Policy
Loss
$46
Preferred solution
Full refund
I ordered this product from the TV ad for 19.95 30 day trial. I did not like the product so I thought I was discontinuing the trial. I was charged $27.94 for a 30 day trial that was supposed to cost 19.95. on August 22, I was charged an additional $38.95 and received...
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1 comment
Anonymous
#1825599

This is such a scam! Do not purchase this product!!!!

Customer service is horrible! They will even block you from returning the product and then change again after a month once you return the package. They will say they never received the product even when you provide them with a tracking number!!! Do not purchase this product!!!

I’ll probably be sent to collections because they said they never received the product. Just horrible!!!

ID
#1663101 Review #1663101 is a subjective opinion of poster.
Product
Luminess Air Makeup
Pros
  • It was ok
Cons
  • Hidden cost not being told up front
Reason of review
Poor customer service
Loss
$110
Preferred solution
Full refund