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Unhappy. | Luminess Air

Ordered the free!!! sample. Which cost me £4.99. Still waiting for item 3 weeks later. They also added a direct debit monthly payment of £59.00. I contacted my bank who blocked all the payments. The trouble is there is no postal address that you can write to. The phone is constantly on message. Which they do not answer.
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Review
#1636905 Review #1636905 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Pros
  • Never sent what u needed
  • Payment plan
Cons
  • Scam to charge people without recourse
  • Frudulent return policy
Reason of review
Pricing issue
Tags
  • scamming customers
First of all, I have to say that at first I thought that people were right about all of their claims but then I started working for LuminessAir and it is so annoying when you get several customers saying that they "didn't" know about the trial period, installments and...
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1 comment
Anonymous
#1754466

You do NOT "clearly see" anything about any other payments but the $19.95. I went through the website from which I ordered with a fine toothed comb-- there is NOTHING in there about the additional fees or the actual cost of the unit.

I didn't see ANYTHING about it until I read the fine print (BECAUSE I DO READ FINE PRINT) on the packing slip and by then it was too late. I called and they said I could ship it back to them at my own expense and just be out the $20, or I could get charged the 3 additional $45 that I didn't agree to. Well, I just called my bank and reported it as a scam, and they agreed. Funny how the bank saw it as a scam, if it's just oh so legit and everything is disclosed.

Charging people something they didn't agree to is stealing, and frankly: you're a bad person for working for such a company.

Your salary is being paid with money they stole from people like me, then you have the audacity to suggest those who were scammed just didn't thoroughly read? Whatever helps you sleep at night sweetie.

Review
#1608754 Review #1608754 is a subjective opinion of poster.
Service
Luminess Air Free Trial
***WARNING, SCAM ALERT!*** Same thing is happening to me now. I'd seen several infomercials on tv about this product and sorta wanted to try it. The last one I saw, about a month ago, appeared to be a great offer. So I ordered it. I even ordered the "special price" eye...
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Review
#1556072 Review #1556072 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Reason of review
Problems with payment

Misleading Costs | Luminess Air

Here's the REAL costs involved in the FREE Trial offer! The free trial is initially $27.94 but if you keep the 'free' stuff you are obligated to pay 3 additional charges of $44.94 ($134.82). That's a total of $162.76. Plus you are automatically signed up of a 'club' membership to pay ANOTHER $39.93 every 2 months for 2 more bottles of foundation and something called Eraser. So, altogether your FREE order will add up to over $200 - IF you cancel the mess as soon as you figure all this out! Their only accommodation is they will refund you something for the 'club' order if you don't use it and mail it all back.
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Review
#1503190 Review #1503190 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Pros
  • I started out pretty hopeful and exciting
Cons
  • Integrity of the company
Reason of review
Pricing issue
Loss
$200
Preferred solution
Let others know in plain language what the original order is going to cost them.
Tags
  • Luminess Air Airbrush Makeup
  • Monthly Beauty Club
  • Airbrush Makeup System

Awefull | Luminess Air

I did my trial wanted to return had to call three times to do so. They made it so fricking difficult to do so. i just ended up paying for the dam thing. Ur commercial says harassment free and no questions asked that is a total joke. And good luck on finding someone to talk to that speaks good enough english.trust me i will be spreading the word
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Review
#1500528 Review #1500528 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Reason of review
Return, Exchange or Cancellation Policy
I ordered the free trial of product after watching the TV spot. It came but I did not realize the initial price of $27.94 charged to my credit card was not the TOTAL price. (My fault for not reading their very small print I guess.) After receiving the pkg. and finding...
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1 comment
Anonymous
#1662680

Same problem here--when I called last mothh the lady I spoke with was very evasive and would not give me the return address. I called back this time and got a return # and this address: 1208 Capricorn St. Stafford TX 77477 BE SURE TO PUT RETURN # ON TOP OF PACKAGE AND ON THE PACKING SLIP Send it back at your expense and with a tracking #.

Review
#1491862 Review #1491862 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Pros
  • Television ad
Cons
  • Deceitful
  • Being cheated out of money
  • Fine print
Reason of review
misrepresentation of total price
Loss
$28
Preferred solution
Full refund
Tags
  • Luminess Air RIP-OFF
I wanted to try the product because the commercial was very well put together and l was getting married last November 2018. I loved the product it did exactly what it says but l realized l wouldnt use the system every day. It is for those who will so DO not try the...
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Review
#1467451 Review #1467451 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Reason of review
Not as described/ advertised

Dishonest business practices | Luminess Air

I ordered from a television commercial that was totally misleading about what they charge. I believed that I was buying a kit that seemed inexpensive for what was included in it and it ended up being a trial with three additional payments of $ 49.99. I will not do business with a company that uses the scam business profile. I will not even try the product because I don't want to have to worry about being scammed ever time I need to order product.
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Review
#1465844 Review #1465844 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Cons
  • Bait and switch sales tactics
  • Deceptive business practice
Reason of review
Not as described/ advertised
Loss
$48
Preferred solution
Full refund

This company is a total rip off. Stay away! | Luminess Air

I spoke with the most unprofessional guy ever. Please don't order free trail, it's not free.
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Review
#1455976 Review #1455976 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Reason of review
Not as described/ advertised

Contact Luminess Air Customer Service

Website:
www.luminessair.com
Mailing Address:
12802 Capricorn
Stafford, Texas 77477
United States
All Luminess Air Contacts

Keeps charging me | Luminess Air

I also signed up for the trial which after 30 days the charge was 3 equal payments of 39.99. Wrong! They have repeatedly charged my card several times. I was also enrolled in a make up club which I cancelled months ago and was charged again today. They also keep charging my card 1.00 before the actual charge as an authorization. Those never fell off and they got that money also.....I don't recommend I will be calling my bank to report these unauthorized charges...
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Review
#1455813 Review #1455813 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Cons
  • Being overcharged
Reason of review
Problems with payment
Loss
$90
Preferred solution
Full refund