Luminess Air - Unhappy.

Ordered the free!!! sample. Which cost me £4.99. Still waiting for item 3 weeks later. They also added a direct debit monthly payment of £59.00. I contacted my bank who blocked all the payments. The trouble is there is no postal address that you can write to. The phone is constantly on message. Which they do not answer.
View full review
ID
#1636905 Review #1636905 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Pros
  • Never sent what u needed
  • Payment plan
Cons
  • Frudulent return policy
  • Scam to charge people without recourse
Reason of review
Pricing issue
First of all, I have to say that at first I thought that people were right about all of their claims but then I started working for LuminessAir and it is so annoying when you get several customers saying that they "didn't" know about the trial period, installments and...
View full review
1 comment
Anonymous
#1754466

You do NOT "clearly see" anything about any other payments but the $19.95. I went through the website from which I ordered with a fine toothed comb-- there is NOTHING in there about the additional fees or the actual cost of the unit.

I didn't see ANYTHING about it until I read the fine print (BECAUSE I DO READ FINE PRINT) on the packing slip and by then it was too late. I called and they said I could ship it back to them at my own expense and just be out the $20, or I could get charged the 3 additional $45 that I didn't agree to. Well, I just called my bank and reported it as a scam, and they agreed. Funny how the bank saw it as a scam, if it's just oh so legit and everything is disclosed.

Charging people something they didn't agree to is stealing, and frankly: you're a bad person for working for such a company.

Your salary is being paid with money they stole from people like me, then you have the audacity to suggest those who were scammed just didn't thoroughly read? Whatever helps you sleep at night sweetie.

ID
#1608754 Review #1608754 is a subjective opinion of poster.
Location
Bogotá, Bogotá, D.c.
Service
Luminess Air Free Trial

Luminess Air - This company is a SCAM

I purchased an airbrush set with a free trial of 30 days. I returned the item but they are disputing it. I realize that there are hundreds of complaints on the BBB for the same thing. I call again in March of 2019, over a year after the initial process and thought I got the problem resolved. Today I was told that account was never closed and since they don't have a tracking number I still owe on my account. I am already in collections. I was told that because the customer service agent no longer works there, they are not honoring it. The reason I'm in collections is because I changed my phone number and no one was able to contact me. I am being told that I should have known that the agent didn't take care it and it wasn't closed. My account is still in collections and the customer service agent lied to me and said they listened to a recording of the phone call. The supervisor admitted the agent lied but they are still refusing to close my account.
View full review
ID
#1607881 Review #1607881 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Pros
  • There is no pros at this time
Cons
  • Billing
  • Lack of info regarding all extra charges to my credit card
Reason of review
Return, Exchange or Cancellation Policy
Loss
$220
Preferred solution
Full refund
***WARNING, SCAM ALERT!*** Same thing is happening to me now. I'd seen several infomercials on tv about this product and sorta wanted to try it. The last one I saw, about a month ago, appeared to be a great offer. So I ordered it. I even ordered the "special price" eye...
View full review
ID
#1556072 Review #1556072 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Reason of review
Problems with payment

Luminess Air - Misleading Costs

Here's the REAL costs involved in the FREE Trial offer! The free trial is initially $27.94 but if you keep the 'free' stuff you are obligated to pay 3 additional charges of $44.94 ($134.82). That's a total of $162.76. Plus you are automatically signed up of a 'club' membership to pay ANOTHER $39.93 every 2 months for 2 more bottles of foundation and something called Eraser. So, altogether your FREE order will add up to over $200 - IF you cancel the mess as soon as you figure all this out! Their only accommodation is they will refund you something for the 'club' order if you don't use it and mail it all back.
View full review
ID
#1503190 Review #1503190 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Pros
  • I started out pretty hopeful and exciting
Cons
  • Integrity of the company
Reason of review
Pricing issue
Loss
$200
Preferred solution
Let others know in plain language what the original order is going to cost them.

Luminess Air - Awefull

I did my trial wanted to return had to call three times to do so. They made it so fricking difficult to do so. i just ended up paying for the dam thing. Ur commercial says harassment free and no questions asked that is a total joke. And good luck on finding someone to talk to that speaks good enough english.trust me i will be spreading the word
View full review
ID
#1500528 Review #1500528 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - I called for a RA# to return product. The guy kept trying to keep me from returning the product, but I finally got a "return authorization number" out of him. Now I can't find an address on this co

I ordered the free trial of product after watching the TV spot. It came but I did not realize the initial price of $27.94 charged to my credit card was not the TOTAL price. (My fault for not reading their very small print I guess.) After receiving the pkg. and finding out I would have my credit card charged for 3 more payments of $39.99 plus a "service charge" I called and said I want my "30 day trial" cancelled. I cannot find an address for this company anywhere on their shipping invoice or online. Does anyone know where I can return the box to?
View full review
1 comment
Anonymous
#1662680

Same problem here--when I called last mothh the lady I spoke with was very evasive and would not give me the return address. I called back this time and got a return # and this address: 1208 Capricorn St. Stafford TX 77477 BE SURE TO PUT RETURN # ON TOP OF PACKAGE AND ON THE PACKING SLIP Send it back at your expense and with a tracking #.

ID
#1491862 Review #1491862 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Pros
  • Television ad
Cons
  • Deceitful
  • Being cheated out of money
  • Fine print
Reason of review
misrepresentation of total price
Loss
$28
Preferred solution
Full refund

Luminess Air - Stressful

I wanted to try the product because the commercial was very well put together and l was getting married last November 2018. I loved the product it did exactly what it says but l realized l wouldnt use the system every day. It is for those who will so DO not try the trial unless you do. I returned it before the date l was told to have it back or pay for the system. But l have been recieving products and l returned the system. The rep refused to confirm the system was recieved. It didnt come back to me and l was told she needed a tracking code to check and that l wouldnt get a refund for the trial price and they would attempt to get money for the system and the products they keep sending. It is up to them to confirm the product is there in the returns. I know it was sent back way before it was to be due. They are Not consumer friendly and make it very, very , very stressful to get them to resolve the issue!! I believe they work to trap the consumer and when or if you want to discontinue the products they are not cooperative. So buyer beware. DO NOT TRY the trial unless you USE makeup everyday of the week.
View full review
ID
#1467451 Review #1467451 is a subjective opinion of poster.
Location
Denton, Texas
Service
Luminess Air Free Trial
Reason of review
Not as described/ advertised

Luminess Air - Dishonest business practices

I ordered from a television commercial that was totally misleading about what they charge. I believed that I was buying a kit that seemed inexpensive for what was included in it and it ended up being a trial with three additional payments of $ 49.99. I will not do business with a company that uses the scam business profile. I will not even try the product because I don't want to have to worry about being scammed ever time I need to order product.
View full review
ID
#1465844 Review #1465844 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Cons
  • Deceptive business practice
  • Bait and switch sales tactics
Reason of review
Not as described/ advertised
Loss
$48
Preferred solution
Full refund

Luminess Air - This company is a total rip off. Stay away!

I spoke with the most unprofessional guy ever. Please don't order free trail, it's not free.
View full review
ID
#1455976 Review #1455976 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Reason of review
Not as described/ advertised

Luminess Air - Keeps charging me

I also signed up for the trial which after 30 days the charge was 3 equal payments of 39.99. Wrong! They have repeatedly charged my card several times. I was also enrolled in a make up club which I cancelled months ago and was charged again today. They also keep charging my card 1.00 before the actual charge as an authorization. Those never fell off and they got that money also.....I don't recommend I will be calling my bank to report these unauthorized charges...
View full review
ID
#1455813 Review #1455813 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Cons
  • Being overcharged
Reason of review
Problems with payment
Loss
$90
Preferred solution
Full refund

Luminess Air - Trying to cancel before trial order is over

Ive tried to contact luminess air for two days always put on hold and never get through. I just don't want to get billed for something I don't like.
View full review
ID
#1448575 Review #1448575 is a subjective opinion of poster.
Location
Boca Raton, Florida
Service
Luminess Air Free Trial
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Luminess Air - Never stops debiting my acct.

Bought this on Sept. 18, 2018 for a small trial amount, and was to be billed 1X a month for 3 months. Debited 9 X now for large and small varying amounts. Seems they are charging me double. Never received a paper invoice detailing the information. Going to call customer service. And will report back. Today is Dec. 30, 2018.
View full review
ID
#1436854 Review #1436854 is a subjective opinion of poster.
Location
Fargo, North Dakota
Service
Luminess Air Free Trial
Reason of review
Problems with payment
Loss
$142

Luminess Air - Return

Customer service was obnoxious and would not take no for an answer. Wanted to return product on a 30 day trial only to find out that there would not be a refund plus I had to pay shipping back on the return and was told if I don’t send everything back exactly as they told me such as all original packaging and the return number must be written with a black sharpie in a certain place on box and they threatened thAt if it wasn’t done exactly the way they say that I will be charged for the next month. What kind of service is this threatening customers. Will never purchase and will tell others not to also
View full review
ID
#1434337 Review #1434337 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Service
Luminess Air Free Trial
Reason of review
Not as described/ advertised

Luminess Air - So glad to hear from you all

Thanks for posting about this company. I was thinking about getting the system for $19.95. I have had company's like this before and used checking account. It kept charging my account every month. My bank be kept giving me back my money. Then they said I would have to close my account and open a new account. Of course the direct deposits. I t was a hassel. I feel for you all.
View full review
ID
#1432125 Review #1432125 is a subjective opinion of poster.
Location
Norfolk, Virginia
Service
Luminess Air Free Trial
Reason of review
Problems with payment