Luminess Air - Rip Off

I purchased the Luminess Air Brush make up kit from an online advertisement. I used it and was satisfied with the results until the unit broke one week after receiving it. I gave the benefit of the doubt and sent it back for replacement. The replacement unit lasted 2 weeks!! I immediately called and cancelled my membership told them I don't want to be charged another dime for something that is broken. They continued to try and charge my care the $40 and I had them blocked. Now I am getting a collection notice for the $44.94 and I have called them 4X to tell them the unit is broken again and I am not paying for something that is such a piece of crap!!!

User's recommendation: BEWARE - 2 broken units has no excuses.

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ID
#1916039 Review #1916039 is a subjective opinion of poster.
Product
Luminess Air Foundation
Cons
  • Horrible customer service and broken air machine
Loss
$50
Preferred solution
Remove me from the $44.94 collection

Luminess Air - Waste of money

I was excited to try this product. I read the fine print about the auto enrollment etc. I tried several combinations and could not get a skin match. Gave to my daughter to try who has completely different skin tones-she could not get a match either. Then the wand would not unscrew to clean. I called and said want to cancel-cannot get skin match and wand broke. They sent me a new piece for the wand. still cannot get a match for either of our skin types. I just now had another charge -higher and CS person saying I did not cancel before, but she would cancel me now I have not rec'd additional product, but they charged me!!!!
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ID
#1652988 Review #1652988 is a subjective opinion of poster.
Product
Luminess Air Foundation
Cons
  • Multiple charging and misleading ad
Reason of review
Pricing issue
Loss
$200
Preferred solution
Full refund
I also recently purchased a 30 day trial kit at $19.95 which advertises the word "Money Back Guaranteed." When I received the product, I've realized there are three more following payments. So I quickly called their customer service and tried to get the returning...
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6 comments
Miki M
#1731481

After seeing so many similar complaints to mine about Luminess Air Foundation, it is very mysterious that the company still exists. Thanks to Pissed Consumer and BBB, I did receive the full refund after all.

But I've still lost returning shipping cost. And just to make sure that my credit card won't be charged by them in the future (You never know and can't trust LAF ), I've called my credit company to dispute them. I would like to emphasize that it is not anyone's precious time to deal with this company.

IT IS A SCAM. PLEASE DO YOURSELF A FAVOR AND DO NOT BUY ANYTHING FROM THIS COMPANY.

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ID
#1568524 Review #1568524 is a subjective opinion of poster.
Product
Luminess Air Foundation
Cons
  • Product does not work as advertised and bait and switch tactics
  • Unproffessionalism
  • Poor customer service with returns
Reason of review
Return, Exchange or Cancellation Policy
Loss
$28
Preferred solution
Full refund

Luminess Air - Overcharged

I ordered this for initial 19.95 then 3 payments of 39.95. You then took out more each month. I called you tried to tell I was suppose to be billed 50 per month. No nothing got resolved. You have no right to over charge.
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ID
#1531676 Review #1531676 is a subjective opinion of poster.
Product
Luminess Air Foundation

Luminess Air - Cancel future shipments

Long wait on telephone and had to leave for an appointment.
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ID
#1508083 Review #1508083 is a subjective opinion of poster.
Location
Cupertino, California
Product
Luminess Air Foundation

Luminess Air - Total SCAM

I made the mistake of buying a basic kit. The company sent me the stuff. The little plastic bottles were damaged in transit. No refunds for that. Then 3 days later I received another basic set. Then 5 days later another. I called, emailed etc. NO CUSTOMER SERVICE!. So luckily I have American Express--they credited me for all charges and stopped the recurring charges. Got to love American Express. After using their makeup my face turned beet red and broke out in hives. I am allergic to it. Junk makeup. My cousin works for the FBI so I told him about this company. The investigate Internet Fraud. So I wonder how Luminess Air will enjoy the FBI looking into their books for the last 10 years and the next 10 years.
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ID
#1498961 Review #1498961 is a subjective opinion of poster.
Product
Luminess Air Foundation
Pros
  • Misleading commercials
Cons
  • No refunds
  • Anything they are a scam
Reason of review
Allergy and NO Customer service
Loss
$400
Preferred solution
Full refund
I ordered the kit supposedly for around $40. I got it in a bunch of packing materials and booklets. I haven't even had time to try it as it seems so involved and tricky and I have been very busy with health issues and other things. So it has sat there. This past...
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1 comment
Anonymous
#1644424

Same here. Colors I received were too dark, but I couldn't return them because I had waited a few days to try them, so deadline came up.

I hadn't had time to get inti the small print stuff to see that I only had few days to try. Very Costly experience. I know it took weeks to receive it, then too late to return.

Upset, dissatisfied.....then rec'd shipment again in couple of weeks, so I got in touch with them to at least let me exchange them since they hadn't been opened. Type your message here

ID
#1469355 Review #1469355 is a subjective opinion of poster.
Product
Luminess Air Foundation
Reason of review
hidden details
Loss
$240
Preferred solution
Let the company propose a solution

Luminess Air - DEFECTIVE UNIT

I returned my defective unit that was less than a year old and paid in full. I sent a letter with the unit stating I wanted a replacement unit. This was over 4 months ago and still have not received the new unit. I thought I was dealing with a reputable company but after reading all the consumer complaints on their web site I realize that I was ripped off just as many others were. I cannot get anyone to call me back and where unit paid for I want a replacement unit that is not defective. I am getting ready to contact the local news to inform them of this scam so that nobody else is ripped off. You cannot return a phone call? You cannot reply to my letters? Why haven't you sent me a new unit. Ironically you were always able to get in touch with me if my monthly payment was late!
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ID
#1455402 Review #1455402 is a subjective opinion of poster.
Location
Leominster, Massachusetts
Product
Luminess Air Foundation
Reason of review
Damaged or defective
Loss
$250
Preferred solution
Deliver product or service ordered

Luminess Air - Call not returned to return irem

I tried this product however I did not like it. When I wanted to return the item no one got back to me. If you have a company and want to have customers abide by rules and conditions, then don't lie during purchase time and say it's easy to return an item. No it's difficult with this company. Furthermore you can NOT return an item unless you have a return confirmation number and the product will not be accepted.
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ID
#1444760 Review #1444760 is a subjective opinion of poster.
Product
Luminess Air Foundation
Reason of review
Return, Exchange or Cancellation Policy
Loss
$199
Preferred solution
Full refund
I purchased the system in Jan 2018 and cancelled reoccurring shipments and closed my acct in April 2018, after paying fully for the system. Spraying the makeup on takes too long and It felt like I was wearing a lot of makeup, dried my skin and didn’t look great after a...
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ID
#1441075 Review #1441075 is a subjective opinion of poster.
Product
Luminess Air Foundation
Reason of review
Read comments
Loss
$33

Luminess Air - Fraudulent withdrawals

Called and ordered one product and they have been withdrawing from my account three times as of date. Had to go to my bank and get new cards. This is fraudulent company. Can't get any answers from company. And they are still trying to withdraw funds.. I will be contacting the bbb about this company.
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ID
#1423155 Review #1423155 is a subjective opinion of poster.
Location
Fort Wayne, Indiana
Product
Luminess Air Foundation
Reason of review
Problems with payment

Luminess Air - Do not buy!

One of the worst customer service experiences ever. After trying it for 2 days, I called to return it. I bought the $19.95 trial special. CS rep spent 5 minutes arguing with me. Cost me $10.00 to return. At UPS, it came up as undeliverable. Called AGAIN and the rep said it was the correct address. Went back and it worked. What a nightmare. Do not put yourself through the expense and frustration.
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ID
#1420011 Review #1420011 is a subjective opinion of poster.
Location
Richardson, Texas
Product
Luminess Air Foundation
Reason of review
Pricing issue

Luminess Air - Paper thin crushable packaging = Luminess

After paying $150 for the machine trying to dispense product into the machine the ridiculously thin, crackable “bottles” just break, lids won’t re-attach. Total *** Cancelled & got charged a $20 late fee + $78 “final installment”. If this is Hollywood’s answer to beauty it would explain Barbara Streisand’s face.
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ID
#1415926 Review #1415926 is a subjective opinion of poster.
Product
Luminess Air Foundation
Reason of review
Pricing issue

Luminess Air - Guarantee refund is not true

Ordered 2 colors of foundation and both of them didn’t provide true coverage dinair does. Called customer service within the 30 day for a refund and they stated no refunds since I picked a specific color. Who would order from this company knowing if your no satisfied with it you can’t return it. $100 not refunded. Ask to speak to manager and still awaiting for response. Unsatisfied customer
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ID
#1384989 Review #1384989 is a subjective opinion of poster.
Location
Saint Petersburg, Florida
Product
Luminess Air Foundation
Reason of review
Return, Exchange or Cancellation Policy
This company should be shut down immediately! So many bad experiences, complaints, reviews, monetary losses, etc all over the internet but they are still active and still deceive unsuspecting people like myself! They never accept a 'no' after the trial period. The...
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ID
#1338315 Review #1338315 is a subjective opinion of poster.
Product
Luminess Air Foundation
Reason of review
Bad quality