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I saw an infomercial for Luminess Air Special. Of course it said $19.95 in the ad, but I later found out that that was just the first of 4 total payments. Unfortunately, I went against my better judgement and went through with the purchase as I thought I was still...
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1 comment
Jill W
#1762389

This company is a scam. File a complaint with BBB.

And let this company know you will be contacting the attorney generals office. Since I got scammed by this company I have read so many others have been scammed. We are just a few in a long line of people that got scammed and to many that are still getting scammed.

I got my momey back less the shipping, thanks to the BBB. Good luck

Review
#1656891 Review #1656891 is a subjective opinion of poster.
Service
Luminess Air Deal

It is a *** | Luminess Air

Please be aware that it is a *** starting from the product and with 'customer satisfaction guarantee' promise. If you do not like it. You will need return it on our own expense with no return of money you spent and they have right if they find something wrong to send it back to you on your expense again. You cannot use it by yourself, since in order to apply you need to see what you are doing and you can not keep your eyes open if you want to apply the makeup near the eyes. When you call the customer service they will do whatever trying not to give you return RA number. I cannot believe that this product is advertised on the tv
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Review
#1652206 Review #1652206 is a subjective opinion of poster.
Service
Luminess Air Deal
Pros
  • There is no pros at this time
Cons
  • Time wasted
  • Satisfaction guaranty promise is a lie
  • Horrible service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$47
Preferred solution
Full refund
Tags
  • Cosmetics
I tried their 30-day trial for 1999. I completely checked the website and made sure that there was no hidden fees because I knew this was a subscription service. There was no mention of a stocking fee they did ask if you wanted priority shipping you could have that but...
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Review
#1647323 Review #1647323 is a subjective opinion of poster.
Service
Luminess Air Deal
Cons
  • Then ask for them back
  • Bait and switch tactic
  • Is not money back guarantee
Reason of review
Not as described/ advertised
Loss
$38
Preferred solution
Full refund
Tags
  • luminess products and employees
  • luminess air complaints
I decided to try it. On the TV and on the website it said 1995 money back guarantee free shipping. That was all. I double check to make sure because I knew it was a subscription service and I figured they would try to hide something else. I got it. Tried it. Had a...
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Review
#1647313 Review #1647313 is a subjective opinion of poster.
Service
Luminess Air Deal

Luminess is simply dishonest | Luminess Air

I have purchased multiple items and when I needed to return them - then they started to be very difficult - 5-6 weeks later, they still have not reimbursed a $69 purchase despite the fact that I did follow procedures to a "t" and used certified mail etc...to be fair, they reimbursed a small $22 item ( returned with exact same procedures).... I would not touch them with a 100 foot pole!
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Review
#1645181 Review #1645181 is a subjective opinion of poster.
Service
Luminess Air Deal
Cons
  • Not what was advertised
Reason of review
Return, Exchange or Cancellation Policy
Loss
$66
Preferred solution
Full refund
Tags
  • Fales Advertising

Overcharged | Luminess Air in Vineland, New Jersey

Rude CSR!! Worst company ever to deal with!! My sister ordered this product as well as myself and the charged are ridiculous!! They give you such a hard time!! We should all file for a CLASS ACTION SUIT and get some if our money back!!!!
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Review
#1620422 Review #1620422 is a subjective opinion of poster.
Service
Luminess Air Deal
Reason of review
Return, Exchange or Cancellation Policy
Loss
$90
Preferred solution
No Hassles, Easy Returns & Refunds
I know there are different ones. However, the infomercial which prompted my order DID NOT state anything whatsoever about future payments. It DID say it came with trial size makeup which you could choose to keep coming with the club purchase. It never once said a thing...
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Review
#1597411 Review #1597411 is a subjective opinion of poster.
Service
Luminess Air Deal
Pros
  • File a claim with your bank and get your money back
Cons
  • Fraud
Reason of review
Pricing issue
Loss
$140
Preferred solution
Don't be a fraud company! You'd likely still sell plenty and have happy customers, but do it the right way and you'll have those customers for life.
Firstly, my due date for my$44.95 payment is on July 10th. It's July 6th. Emailed since I couldn't get a rep when I saw this, and also want to cancel the "makeup club" membership that allowed for no option to opt out of. I just WANT THE MACHINE and use Art of Air...
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1 comment
Fontaine
#1731158

They pulled the same bull with me and when I contacted PayPal Prepaid, PayPal actually refunded the charges over and beyond the initial $19.99, shut my card off immediately and sent me a new one right away. In the future I'll only use one of those throw-away cards (like Vanilla Visa) that you load for a certain amount just one time.

That way I can avoid all this stress.

It just so happened that it was the end of the month when Luminess charged my account $44 without my knowledge or consent and really left me in a bind and another reputable company that was on auto-pay didn't get paid so I missed my monthly shipment of cleaning supplies. (grove dot com) I hope everyone who had trouble with this company will file complaints with the Better Business Bureau.

Review
#1579441 Review #1579441 is a subjective opinion of poster.
Service
Luminess Air Deal
Reason of review
Problems with payment
Loss
$88
Preferred solution
Waive payment of late charge because it's unwarranted, vibe extra month to make payment arrangement because I WAS charged but it didn't showanything except down payment
Tags
  • Scam Additional Charges
I purchased the Luminess Air system, and repeatedly told the gentlemen whith whom I placed my order that I did not want continuous shipments. He assured me that I was not enrolled in that program, but, he enrolled me anyway and I received makeup for the next three...
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Review
#1564326 Review #1564326 is a subjective opinion of poster.
Service
Luminess Air Deal
Cons
  • Recurrent unauthorized charges
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
Tags
  • Huge Scam To Get Repeat Customers

Contact Luminess Air Customer Service

Website:
www.luminessair.com
Mailing Address:
12802 Capricorn
Stafford, Texas 77477
United States
All Luminess Air Contacts
After receiving the product on a 30 day trial. I realized not only what the total price would be but also the product was cheaply made. I followed their protocol and returned at my cost. They are now billing me for something I returned within a week of receiving. Will...
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1 comment
Anonymous
#1706400

Seriously you can't fault the company because you thought it was was going to be cheaper. The infomercial clearly states that you can try for 30 days for x amount and then you either keep or return pay pyrchase price via payments of x amount for x number of payments.

Did you really think it was only going to costlike $39.95. Its nit company's fault your not acwise consumer.

Review
#1564169 Review #1564169 is a subjective opinion of poster.
Service
Luminess Air Deal