Luminess Air - My machine is not blowing air out properly to apply makeup

Everything is great now... Luminess was on the ball with getting and making me satisfied... I'm very pleasedClapping
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Testimonial

Luminess Air is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.

ID
#1784941 Review #1784941 is a subjective opinion of poster.
Service
Luminess Air Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - Do not use this company!

Ordered Luminessair and asked speciafically for ONE PAYMENT NOT SPREAD OUT PAYMENTS. TOLD THE MAN I WAS NOT WANTING NOR SIGNING UP FOR THE CLUB AND NOT TO SEND ANYTHING. He was very curt and ugly and obviously ignored all O said. I don't know how to cancel what I DID NOT ORDER! Sndy Sutter
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2 comments
Anonymous
#1819875

I think the better business needs to be informed how this company is ripping people off. I canceled and they claim I owe them 372.00 . I will put a stop payment on my credit card and I would like to get my 40.00 dollars back for late payments when they never sent me a bill.

Prudy
#1829926
@PissedConsumer1819875

Contact a Consumer Fraud Attorney. You don't pay for the Representation per federal law. They only get paid when you win.

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ID
#1749248 Review #1749248 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Cons
  • Total fraud
  • Fraudulent charges to my credit card
  • Not upfront with purchasing terms
Reason of review
Return, Exchange or Cancellation Policy
Loss
$39
Preferred solution
Full refund

Luminess Air - Don't patronize

I have ordered three Luminess Legend Systems in the past ten months, and absolute nightmare on their part Luminess Air I believe not Luminess Beauty they are two separate entities I am assuming. Reps are ghetto, and the company makes it hard to return items by not supplying return labels themselves. Also they are asking me to return a free gift which was a shaver that has been used in order to receive refund on this system, I have two others ordered this year. I have spoken to three very obstinate reps this past week.
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ID
#1730376 Review #1730376 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Cons
  • Customer service and defective product and return process
Reason of review
Return, Exchange or Cancellation Policy
Loss
$120
Preferred solution
Full refund

Luminess Air - Unordered makeup

Update by user Sep 01, 2019

do not buy from these people, it is a scam and the merchandise is not as they advertised....tried to get refund and cannot get company to reply to complaints...am out about 100 dollars.

Original review posted by user Sep 01, 2019

This is second notice..I ordered one (1) order of this makeup, now I have been charged for 3.......I will be returning all three....do not like the color and never used the contents, never opened.....please refund my orders as soon as packages arrive....and send me NO MORE ORDERS....I also need an authorization number to return the first order...Sandra T hedford 127 Windridge Lane Purvis, MS 39475
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1 comment
Anonymous
#1741829

How is it that these people are still in business? Why hasn't the Attorney General shut them down?

ID
#1641751 Review #1641751 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Pros
  • Misleading commercials
Cons
  • Time wasted getting charges reversed
  • Deceptive business pr
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund

Luminess Air - Continue to mail you already took my money but I will never give out my credit card again you should be able to cancell instead they threaten you that you'll get charged every month for something you

7/6/2019 will never deal with you all again
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ID
#1579105 Review #1579105 is a subjective opinion of poster.
Location
Cleveland, Ohio
Service
Luminess Air Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$28
Preferred solution
Deliver product or service ordered

Luminess Air - Absolute scam

I ordered this for my mom for mother’s day. I thought I paid for the device to find out now I owe payments for 4 months. Their website is not clear and is an absolute scam. Customer service laughed in my face sure they were like we got another sucker here
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ID
#1575384 Review #1575384 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Cons
  • Anything about these scammers
Reason of review
Scam website not clear hidden charges
Preferred solution
Full refund

Luminess Air - Customer Service man was awful

I was actually a Luminess Air consultant and noticed that I had an odd charge of $76 pull out of my account for monthly make up shipments. When I told the customer service rep on the phone that I wanted to cancel that and no longer wanted automatic withdrawal, he became very snippy with me. When asking politely if they included return labels his responses were very rude and the rest of the call was kurt and unprofessional. If you can avoid dealing with customer service, then you’re great because this man obviously hated his job!!!
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ID
#1564980 Review #1564980 is a subjective opinion of poster.
Location
San Marcos, Texas
Service
Luminess Air Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund
WORST COMPANY EVER- TOTAL LACK OF RESPECT FOR THE CONSUMER WHO WITHOUT THEY WOULD NOT HAVE A JOB OR COMPANY. I HAVE BEEN WAITING 3 WEEKS FOR A REFUND STILL NO REFUND -TODAY I CALLED 7 TIMES AND IN THE PROCESS ONE REP NAMED ADAM (IF IT IS HIS NAME) THOUGHT IT WOULD BE...
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ID
#1559297 Review #1559297 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Cons
  • Horrible service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$38
Preferred solution
Full refund

Luminess Air - Pissed because you wouldn't cancel my service

I called your company and told the representative that I returned your product and they said that because I didn't have a tracking number they couldn't cancel my service and you are still making me pay for a product that I don't have and even when I sent back other pieces of your product and told you not to send me anymore you are still charging my account please quit charging me or I will turn you into the BBB and I feel you are very unprofessional and try to strong arm people into using your product
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ID
#1555206 Review #1555206 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Cons
  • Cause rashing misleading costs no refunds
Reason of review
Return, Exchange or Cancellation Policy
Loss
$340
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - Bad customer service

I received an order of foundation after my original shipment. I didn’t realize I was going to receive these, my fault no doubt. When I called to tell them I was sending the 2nd order back and I wanted to cancel future shipments, they kept telling me it was beyond the trial period and I still have 2 payments left. I realize that and told them I’m not trying to get my money back for the Machine, just want to cancel the membership. They kept telling me about the future charges and that the trial was over. I am sending back the 2nd shipment of foundation and they say they will credit that back. Very frustrating call though, and I hope I am done with this company.
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ID
#1549381 Review #1549381 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Oh Boy, I didn't even get to order - I was so annoyed at how pushy they were trying to get me to order that I just hung up on them lol - what is it about "I'll study the videos and call you back" don't they NOT understand??? Shipping is free and it takes 2-3 weeks...
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ID
#1529388 Review #1529388 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Reason of review
Poor customer service

Luminess Air - OVER CHARGED - PISSED

Why did you charged my accounts with your products that I did not even order. You are taking money into my credit cards without my authorization. Your customer service is a not very convenient in times that we like to reach you but you guys are so fast enough to make some charges to peoples account. transaction no. 24906419099071191177179 and 24906419108071657365853 Your products are so poor and my skin started to have some breakouts.
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ID
#1525866 Review #1525866 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Reason of review
Pricing issue
Loss
$93
Preferred solution
Full refund

Luminess Air - Big Rip Off!

They keep charging your credit card for items you don't order. They don't have a customer service department to help you. The people on the phones are there to try to get you to keep the system and make you pay for it. They will tell you anything knowing that the next time you call, the next person will only tell you that they are sorry you were told that but it was wrong. All Lies!!! Check your bank statements!!!!!!
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ID
#1519822 Review #1519822 is a subjective opinion of poster.
Location
Suffolk, Virginia
Service
Luminess Air Customer Care
Cons
  • Lack of info regarding all extra charges to my credit card
Reason of review
Poor customer service
Loss
$120
Preferred solution
Contact Me!

Luminess Air - Being charged for product sent back

I have tried for 2 months to get a refund on a product I returned your company is not issuing a credit and is trying to charge me $200 for something I sent back I followed instructions given to me but still no results
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ID
#1519581 Review #1519581 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Reason of review
Problems with payment

Luminess Air - Do NOT order from this. The entire system

The system has never worked correctly. I have had it perhaps 2-3 months. The whole system has already been replaced once and the stylus neefs to be replaced again but now instead of paying for.a new sysyem I am paying.for a re-furbushed system I have tried NUMEROUS times to reach out to someone beyond custommer service. Every person I have spoken tp in CS has been dishonest in their dealings with me Their CS depattment is the.worse.I.have ever had to deal with. They are rude, arroggent and they sit there and snicker at you I really think that company is running a SCAM and needs to be shut down
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ID
#1519422 Review #1519422 is a subjective opinion of poster.
Service
Luminess Air Customer Care