Product: Luminess Air Customer Care Clear all filters (160 of 160 reviews match)
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Update by user Sep 01

do not buy from these people, it is a scam and the merchandise is not as they advertised....tried to get refund and cannot get company to reply to complaints...am out about 100 dollars.

Original review posted by user Sep 01

This is second notice..I ordered one (1) order of this makeup, now I have been...
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1 comment
Anonymous
#1741829

How is it that these people are still in business? Why hasn't the Attorney General shut them down?

Review
#1641751 Review #1641751 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Pros
  • Misleading commercials
Cons
  • Deceptive business pr
  • Time wasted getting charges reversed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund
Tags
  • Don T Buy This Scam

Luminess Air in Cleveland, Ohio - Continue to mail you already took my money but I will never give out my credit card again you should be able to cancell instead they threaten you that you'll get charged every month for something you

1.0
Details
7/6/2019 will never deal with you all again
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Review
#1579105 Review #1579105 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$28
Preferred solution
Deliver product or service ordered

Luminess Air - Absolute scam

I ordered this for my mom for mother’s day. I thought I paid for the device to find out now I owe payments for 4 months. Their website is not clear and is an absolute scam. Customer service laughed in my face sure they were like we got another sucker here
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Review
#1575384 Review #1575384 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Cons
  • Anything about these scammers
Reason of review
Scam website not clear hidden charges
Preferred solution
Full refund

Luminess Air in San Marcos, Texas - Customer Service man was awful

I was actually a Luminess Air consultant and noticed that I had an odd charge of $76 pull out of my account for monthly make up shipments. When I told the customer service rep on the phone that I wanted to cancel that and no longer wanted automatic withdrawal, he became very snippy with me. When asking politely if they included return labels his responses were very rude and the rest of the call was kurt and unprofessional. If you can avoid dealing with customer service, then you’re great because this man obviously hated his job!!!
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Review
#1564980 Review #1564980 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund
WORST COMPANY EVER- TOTAL LACK OF RESPECT FOR THE CONSUMER WHO WITHOUT THEY WOULD NOT HAVE A JOB OR COMPANY. I HAVE BEEN WAITING 3 WEEKS FOR A REFUND STILL NO REFUND -TODAY I CALLED 7 TIMES AND IN THE PROCESS ONE REP NAMED ADAM (IF IT IS HIS NAME) THOUGHT IT WOULD BE...
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Review
#1559297 Review #1559297 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Cons
  • Horrible service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$38
Preferred solution
Full refund

Luminess Air - Pissed because you wouldn't cancel my service

1.0
Details
I called your company and told the representative that I returned your product and they said that because I didn't have a tracking number they couldn't cancel my service and you are still making me pay for a product that I don't have and even when I sent back other pieces of your product and told you not to send me anymore you are still charging my account please quit charging me or I will turn you into the BBB and I feel you are very unprofessional and try to strong arm people into using your product
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Review
#1555206 Review #1555206 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Cons
  • Cause rashing misleading costs no refunds
Reason of review
Return, Exchange or Cancellation Policy
Loss
$340
Preferred solution
Full refund

Luminess Air - Bad customer service

1.4
Details
I received an order of foundation after my original shipment. I didn’t realize I was going to receive these, my fault no doubt. When I called to tell them I was sending the 2nd order back and I wanted to cancel future shipments, they kept telling me it was beyond the trial period and I still have 2 payments left. I realize that and told them I’m not trying to get my money back for the Machine, just want to cancel the membership. They kept telling me about the future charges and that the trial was over. I am sending back the 2nd shipment of foundation and they say they will credit that back. Very frustrating call though, and I hope I am done with this company.
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Review
#1549381 Review #1549381 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Oh Boy, I didn't even get to order - I was so annoyed at how pushy they were trying to get me to order that I just hung up on them lol - what is it about "I'll study the videos and call you back" don't they NOT understand??? Shipping is free and it takes 2-3 weeks...
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Review
#1529388 Review #1529388 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Reason of review
Poor customer service

Luminess Air - OVER CHARGED - PISSED

Why did you charged my accounts with your products that I did not even order. You are taking money into my credit cards without my authorization. Your customer service is a not very convenient in times that we like to reach you but you guys are so fast enough to make some charges to peoples account. transaction no. 24906419099071191177179 and 24906419108071657365853 Your products are so poor and my skin started to have some breakouts.
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Review
#1525866 Review #1525866 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Reason of review
Pricing issue
Loss
$93
Preferred solution
Full refund

Contact Luminess Air Customer Service

Mailing Address:
Luminess Direct LLC
12802 Capricorn
Stafford, Texas 77477
United States
Phone:
(888) 793-7474
All Luminess Air Contacts

Luminess Air Reviews

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Luminess Air reviews

Luminess Air in Suffolk, Virginia - Big Rip Off!

1.0
Details
They keep charging your credit card for items you don't order. They don't have a customer service department to help you. The people on the phones are there to try to get you to keep the system and make you pay for it. They will tell you anything knowing that the next time you call, the next person will only tell you that they are sorry you were told that but it was wrong. All Lies!!! Check your bank statements!!!!!!
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Review
#1519822 Review #1519822 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Cons
  • Lack of info regarding all extra charges to my credit card
Reason of review
Poor customer service
Loss
$120
Preferred solution
Contact Me!