Filter by rating :
filters

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not use this company! | Luminess Air

Ordered Luminessair and asked speciafically for ONE PAYMENT NOT SPREAD OUT PAYMENTS. TOLD THE MAN I WAS NOT WANTING NOR SIGNING UP FOR THE CLUB AND NOT TO SEND ANYTHING. He was very curt and ugly and obviously ignored all O said. I don't know how to cancel what I DID NOT ORDER! Sndy Sutter
View full review
Review
#1749248 Review #1749248 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$39
Preferred solution
Full refund
Tags
  • Can t Cancel Automatic Shipments

Don't patronize | Luminess Air

I have ordered three Luminess Legend Systems in the past ten months, and absolute nightmare on their part Luminess Air I believe not Luminess Beauty they are two separate entities I am assuming. Reps are ghetto, and the company makes it hard to return items by not supplying return labels themselves. Also they are asking me to return a free gift which was a shaver that has been used in order to receive refund on this system, I have two others ordered this year. I have spoken to three very obstinate reps this past week.
View full review
Review
#1730376 Review #1730376 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Cons
  • Customer service and defective product and return process
Reason of review
Return, Exchange or Cancellation Policy
Loss
$120
Preferred solution
Full refund

Update by user Sep 01, 2019

do not buy from these people, it is a scam and the merchandise is not as they advertised....tried to get refund and cannot get company to reply to complaints...am out about 100 dollars.

Original review posted by user Sep 01, 2019

This is second notice..I ordered one (1) order of this makeup, now I have been...
View full review
1 comment
Anonymous
#1741829

How is it that these people are still in business? Why hasn't the Attorney General shut them down?

Review
#1641751 Review #1641751 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Pros
  • Misleading commercials
Cons
  • Time wasted getting charges reversed
  • Deceptive business pr
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund
Tags
  • Don T Buy This Scam

Continue to mail you already took my money but I will never give out my credit card again you should be able to cancell instead they threaten you that you'll get charged every month for something you | Luminess Air in Cleveland, Ohio

7/6/2019 will never deal with you all again
View full review
Review
#1579105 Review #1579105 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$28
Preferred solution
Deliver product or service ordered

Absolute scam | Luminess Air

I ordered this for my mom for mother’s day. I thought I paid for the device to find out now I owe payments for 4 months. Their website is not clear and is an absolute scam. Customer service laughed in my face sure they were like we got another sucker here
View full review
Review
#1575384 Review #1575384 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Cons
  • Anything about these scammers
Reason of review
Scam website not clear hidden charges
Preferred solution
Full refund

Customer Service man was awful | Luminess Air in San Marcos, Texas

I was actually a Luminess Air consultant and noticed that I had an odd charge of $76 pull out of my account for monthly make up shipments. When I told the customer service rep on the phone that I wanted to cancel that and no longer wanted automatic withdrawal, he became very snippy with me. When asking politely if they included return labels his responses were very rude and the rest of the call was kurt and unprofessional. If you can avoid dealing with customer service, then you’re great because this man obviously hated his job!!!
View full review
Review
#1564980 Review #1564980 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund
WORST COMPANY EVER- TOTAL LACK OF RESPECT FOR THE CONSUMER WHO WITHOUT THEY WOULD NOT HAVE A JOB OR COMPANY. I HAVE BEEN WAITING 3 WEEKS FOR A REFUND STILL NO REFUND -TODAY I CALLED 7 TIMES AND IN THE PROCESS ONE REP NAMED ADAM (IF IT IS HIS NAME) THOUGHT IT WOULD BE...
View full review
Review
#1559297 Review #1559297 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Cons
  • Horrible service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$38
Preferred solution
Full refund

Pissed because you wouldn't cancel my service | Luminess Air

I called your company and told the representative that I returned your product and they said that because I didn't have a tracking number they couldn't cancel my service and you are still making me pay for a product that I don't have and even when I sent back other pieces of your product and told you not to send me anymore you are still charging my account please quit charging me or I will turn you into the BBB and I feel you are very unprofessional and try to strong arm people into using your product
View full review
Review
#1555206 Review #1555206 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Cons
  • Cause rashing misleading costs no refunds
Reason of review
Return, Exchange or Cancellation Policy
Loss
$340
Preferred solution
Full refund

Bad customer service | Luminess Air

I received an order of foundation after my original shipment. I didn’t realize I was going to receive these, my fault no doubt. When I called to tell them I was sending the 2nd order back and I wanted to cancel future shipments, they kept telling me it was beyond the trial period and I still have 2 payments left. I realize that and told them I’m not trying to get my money back for the Machine, just want to cancel the membership. They kept telling me about the future charges and that the trial was over. I am sending back the 2nd shipment of foundation and they say they will credit that back. Very frustrating call though, and I hope I am done with this company.
View full review
Review
#1549381 Review #1549381 is a subjective opinion of poster.
Service
Luminess Air Customer Care

Contact Luminess Air Customer Service

Website:
www.luminessair.com
Mailing Address:
12802 Capricorn
Stafford, Texas 77477
United States
All Luminess Air Contacts
Oh Boy, I didn't even get to order - I was so annoyed at how pushy they were trying to get me to order that I just hung up on them lol - what is it about "I'll study the videos and call you back" don't they NOT understand??? Shipping is free and it takes 2-3 weeks...
View full review
Review
#1529388 Review #1529388 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Reason of review
Poor customer service