This place tho....SMH!!! First off....it took weeeeeks to be delivered....then they said it was received but it most certainly had not!! Then they tell me they'll send different shades of foundation cuz mine didnt match, but nooooo they sent same shades! Then they send...
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ID
#1307868 Review #1307868 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Bad quality

Luminess Air - Product is good. They did'nt mention the monthly payments.

Now they're threatening, if I don't pay. It will go against my credit. Then, when you want to cancel you can't.
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ID
#1307787 Review #1307787 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Problems with payment
On 4/14/2018 I ordered the Luminess Air @ $19.95 plus tax & shipping $29.16. I received the product around 4/21/2018 and and tried the product, but was very disappointed as it did not cover my facial imperfections. So I called and received a RA# and returned the...
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ID
#1263225 Review #1263225 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$29
Preferred solution
Full refund
Luminess Air - Horrible Program Insensitive Customer Service SCAM BEWARE
My husband contacted Luminess based on a commercial he saw stating $39.99 for a 30 Day Trial but CALL NOW for the Spring Sale and using Promo Code TRYSILK he was given 30 days with Free Shipping He was told after 30 days he could return the item and keep the $70 of...
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ID
#1257474 Review #1257474 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Lack of intelligence of customer service
  • This whole process has taken my days trying to get any info
  • Insensitivity of employees
Reason of review
Not as described/ advertised
Loss
$134
Preferred solution
Full refund

Luminess Air - Horriable

First machine didnt work. Sent a new machine wrong one. Harvey used the makeup but have the products. Customer service is awful. This is not with my time and trouble. I want to be compenstaed. In a 30 day trial and cabby even use this product..... This is bad businesses. Going too Attorney General to investigate this product..... Caren Waldholz 857 929 **** Please reply
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ID
#1245371 Review #1245371 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Bad quality

Luminess Air - VERY UPSET

Jesus it would take foreer to tell you everything but first let me say this DONT BUY IT!!!!! At first I LOVED IT! It was fun to put on my maeup and I gave GREAAT RAVING REVIEWS! well I bought all kinds of makeup and assories to go with it, even the eyebrow kit and colors to do the roots of my hair....then my machine started acting funny and not working well at all, so I bought a new hose, the pink stopper just in case it needed a better seal, a new airbrush wand or what ever they call it but IT STILL DIDNT WORK>>>>so I called customer service and they seemed so understanding and said they would send me out a replacement machine RIGHT AWAY/EXPRESS...three weeks later I still didn't get it and mind you they told me not to send the roken one back until I received the new one so I could use their book.so I called and THEY ADMITTED THEY FORGOT TO SEND IT OUT (ok im easy person, so I just send a new one out overnight it, express it do something as I cant use all this makeup I bought from them until I get a new machine TWO MORE WEEKS GO BY STILL NO MACHINE! I called AGAIN..(so now they are having a $20 permotion) I said 'DAMN IF YOU STILL HAVE NOT SENT IT...JUST CREDIT MY ACCOUNT AND I WILL WAIT TILL YOUR NOT SO BUSY!" THEY SAID THAT THEY WOULD ISSUE ME A FULL REFUND! WELL THANK GOD So I drove 20 minutes which is the nearest post office and sent back the machine I give the man my tracking info and he says yes he has received my broken machine and will issue the $140 refund.....ok I think its over and ill try it again ina couple months well then I notice they not only ONLYREFUNDED ME $100 NOT THE $140 I had to omg call them again! THIS GUY WHO TOOK MY CALL WAS A REAL ARROANT JERK and he ask me for my tracking number in which I told him I ALREADY GAVE YOU ALL THIS INFORMATION TWO MONTHS AGO...Nope he said he had no record of it at all?????so then why did you refund me $100? so I said just because your employee must have forgot to enter it into a computer...you AGAIN WANT TO TAKE IT OUT ON ME THE CUSTOMER YOU FORGOT TO SEND THE MACHINE NOT ONCE BUT TWICE AND YOUR GOING TO ASK ME TRACKING UMBERS FROM A SLIP I THRU AWAY TWO MONTHS AGO BECAUSE I ALREADY TOLD YOU AND PRESUMED IT HANDLED???? JESUS Take the wheel.. its like talking in circles TERRIBLE TERRBLE CUSTOMER SERVICE1 OH AND I FORGOT THEY CHARGED MY CREDIT CARD A ADDITIONAL CHARGE I AM STILL FIGHTING THIS CHARGE yep months and months and so much time wasted...just horrible don't get sucked in and by the way no way does it work unless u put on three different products and put five or more layers of make up on your face.....
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1 comment
debbie M
#1472665

Type your DONT BUY IT! hidden CHARGES AND HORRIBLE CUSTOMER SERVICE NOT WORTH THE MONEY AT ALL AND YES IT WILL COVER YOUR SPOTS AFTER USING THREE DIFFERENT EXPENSIVE PRODUCTS AND FIVE APPLICATIONS SITTING IN THE MIRROR FOR 45 MINUTES WAITING FOR IT TO DY IMBETWEEN AND A HOUR LATER YOU WONT EVEN LOOK LIKE YOU EVEN TRIED SO THEN THEY RECOMMEND THE SEALER, ANOTHER EXPENSE...WELL JUS TFACE IT LADIES WHN ITS TO GOOD TO BE TRUE ITS JUST NOT ITS A SHAM AND A LIE message here

ID
#1244836 Review #1244836 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Pros
  • It when it worked
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
I ordered the trial period then recieved an email stating that there will be an additional 3 payments of $ 39.99. I called after only 3 days to cancel. I was told that it already shipped even though it will still take 2 to 3 weeks to receive it. I asked him to call...
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ID
#1228030 Review #1228030 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Problems with payment
Watched the infomercial and decided to go on the site to purchase other items. I decided to purchase the Airbrush system for the $19.99 trial, and decided to purchase the hair removal system for an additional $19.99. I did not notice the "Fine Print" until I received...
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ID
#1223373 Review #1223373 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • That the full cost was not disclosed up front
Reason of review
Pricing issue
Loss
$52
Preferred solution
Full refund
I’m trying to return a package as a favor to someone who moved away to another country. I called the company twice and they won’t give me a return authorization number because I’m not the person who ordered it. I have no way to talk to this person and know that she has...
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1 comment
Anonymous
#1454104

Hi - here is the return address. 12802 Capricorn Dr., Stafford TX 77477.

I just called and canceled it myself. He said that if there isn't an RA # written on the box and all items included in the return along with the packing slip (or printed email with the list of items) then they won't accept it. You should send it back and insure it. That's what I did anyway - I don't trust them there.

Way too many hoops to jump through just to cancel the order. And don't expect them to be like Amazon and send you a mailing label. You have to return it on your own dime.

Money back guarantee - phhttt...whatever. Good luck to you!

ID
#1221250 Review #1221250 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
I cancelled my order 5 nins after ordering upon reading more into it but even though I contacted they still sent it & charged me!I then called for my RA to avoid the restock fee for refusing my cancelled package & was assured id be refunded if i sent it all back paying...
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2 comments
Anonymous
#1450294

I am sure they told you to keep your receipt and you threw it away, not their fault that is your responsibility!!!

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ID
#1216157 Review #1216157 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
I purchased the luminess air system. For starters many of the items that were supposed to be included were not. That was Feb.2. I still haven't gotten them. Next the product didn't work. Defective cord. It took over a month to get it replaced. I had to send the...
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ID
#1214882 Review #1214882 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Treated disrespectfully paying double what was advertised
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction
Hi there, Iam a former Sales agent and one of the products i did sell is Luminess air cosmetics. So to get right to it the $19.99 is a TRIAL price, you are paying to try the product for 30 days and after taxes it rounds up to about $26.80 JUST TO TRY THE PRODUCT. Then...
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20 comments
Anonymous
#1798026

Awesome review

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ID
#1205809 Review #1205809 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Whole scam of the infomercial
Reason of review
Not as described/ advertised
Bought trial period Aug 2017 (ad claims can cancel anytime); dissatisfied with system, called a week before trial period up - they would not give me a return number to send it back; Rep transferred me to another Rep who hung-up on me after I told him I wanted to return...
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ID
#1201378 Review #1201378 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$400
Preferred solution
Full refund

Luminess Air - Try out product only $19.95

well 150.00 later they are boasting this was a 30 trial. I understand buyer beware but this is a rip off. The infomercial was misleading. The make up is OK at best, the unit started to leak makeup after about two weeks. I wasn't too upset as I thought I was only out 30.00 but now they have taken 80.66 from me for what I'm not sure. I bought was touted as the introductory unit now all of the sudden it's up to 150.00 and they want two more payments. Now they want me to send the unit back at my expense and they will evaluate the situation. Disgraceful! I don't usually fall for these infomercial items. It was a weak moment on a cold winters day. I won't fall for it again. Don't buy this product there is no value here. Spend your money on a good foundation and you'll be better off.
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ID
#1198765 Review #1198765 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Bottles breaking -over and over- what a mess and a waste
  • Any of experience
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
I got the Luminess Air Jan 15th and returned it the very next day without using it at all. Everything was left as it came, only because I changed my mind because I read some bad reviews. They got the parcel Jan 26 and sent an Email and I quote " This message is to let...
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ID
#1198221 Review #1198221 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund