I regret to say that I fell for the infomercial and should have read reviews. Placed an order this morning for sale trial. Found out my husband ordered one for me as a gift. Called company within exactly 30 minutes of placing my order to cancel my order (I obviously...
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Review
#1461889 Review #1461889 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Please just cancel order
Yes, I called soon as I opened! I did not receive the 5th Generation that I was offered for a up charge. Customer service rep , Michelle, tried to convince this 67 year old granny that the Legend I received was the best up to date system, much better than the 5th...
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2 comments
Anonymous
#1640063

Typical

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Review
#1461105 Review #1461105 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Poor customer service

BAB consumer service | Luminess Air

After trying the luminess trial kit ,I don't like it, I call 4 times and leave my phone # nobody return my call,you have 30 to cancell, after they will send products and charge you , I think ist, the reason they don't call back I hope you could help with that, I'm 80 years old, can't not afford to pay for something I don't want thank you
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Review
#1448529 Review #1448529 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Unable to cancel account with satificatory experience
  • Time wasted getting charges reversed
Reason of review
Damaged or defective
Preferred solution
to have this cancell, I don't want them to send me other products
Tags
  • follow-up failure

Going to try to get RA tomorrow. | Luminess Air in Corpus Christi, Texas

I'm going to try to get an RA and return a 30 day trial package. I'll post what happens. I opened the box, but didn't unpack any of the contents and there's plenty of time left on the 30 days. KM
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Review
#1443415 Review #1443415 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial

Horrible hassle to return this product!!!! | Luminess Air in Vallejo, California

This is the worst case of non-disclosure and poor customer service via return policy I have ever encountered! Never, ever do business with this company. They sell you want to club without full disclosure and obligate you to numerous shipments in perpetuity. Their product is difficult to use and to return it takes multiple phone calls jumping through hoops and way too much effort. They hope he will just give up. Save yourself the trouble and money and time and go with a different company and product.
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Review
#1440940 Review #1440940 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy

Product return | Luminess Air in Youngstown, Ohio

Trail is not free you must pay for return and there is not a refund. There is very little time limit to return and you are told to insure. Did not like the attitude of the person I talked to. Angry
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Review
#1422637 Review #1422637 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Not as described/ advertised
This place tho....SMH!!! First off....it took weeeeeks to be delivered....then they said it was received but it most certainly had not!! Then they tell me they'll send different shades of foundation cuz mine didnt match, but nooooo they sent same shades! Then they send...
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Review
#1307868 Review #1307868 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Bad quality

Product is good. They did'nt mention the monthly payments. | Luminess Air

Now they're threatening, if I don't pay. It will go against my credit. Then, when you want to cancel you can't.
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Review
#1307787 Review #1307787 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Problems with payment
On 4/14/2018 I ordered the Luminess Air @ $19.95 plus tax & shipping $29.16. I received the product around 4/21/2018 and and tried the product, but was very disappointed as it did not cover my facial imperfections. So I called and received a RA# and returned the...
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Review
#1263225 Review #1263225 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$29
Preferred solution
Full refund
Horrible Program Insensitive Customer Service SCAM BEWARE - Luminess Air
My husband contacted Luminess based on a commercial he saw stating $39.99 for a 30 Day Trial but CALL NOW for the Spring Sale and using Promo Code TRYSILK he was given 30 days with Free Shipping He was told after 30 days he could return the item and keep the $70 of...
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Review
#1257474 Review #1257474 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • This whole process has taken my days trying to get any info
  • Product received late versus 30 day offer
  • Lack of intelligence of customer service
Reason of review
Not as described/ advertised
Loss
$134
Preferred solution
Full refund
Tags
  • Air Brush
  • Fraudulent Advertising
  • Scam Additional Charges
  • Luminess Trap