Update by user Jun 15, 2019

Shipped it back on June 14th 2019 had to pay 2 day shipping because customer service rep said the RA number expires and if they dont recieve it back before the return number expire's they will not cancel your order. And after they recieve it back it is up to them if...

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Review
#1559496 Review #1559496 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Pros
  • Size
Cons
  • Out forty dollar was mislead didnt work like they say
Reason of review
Bad quality
I was eager to try the system and products. I placed the order on 4/28/19 with high hopes. I watched no less than 30 YouTube reviews, taking the good with the bad, and made an informed decision to purchase. I watched the DVD, the APP tutorial and online tutorials –...
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1 comment
Anonymous
#1694771

Thank you to everyone for saving me this expence. Had a similar scam drain $54 from my account every month for over 3 years before I changed my accounts and bank enough times they either gave up or could no longer find me.

Review
#1541197 Review #1541197 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial

Rip Off Artists | Luminess Air

I'm trying to return an unopened, never used machine. It look forever to get someone on the phone. Rep had a very strong, difficult to understand accent. He was obviously just reading from a script. I was finally able to get return instructions, with all sorts of caveats allowing the company to continue billing me--and no refund of original purchase price. Postage at my expense. Do not conduct business with this company! It's bad news.
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Review
#1524168 Review #1524168 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Anything about the product and especially the ser vice
  • Unauthorized billing
Reason of review
Poor customer service
Preferred solution
Full refund

No 30 days free trial and stucked with charge even after merchandise return | Luminess Air

It scanned consumers as there is no 30 days free trial as indicated in the Ad. I called as soon as I noticed it came with the commitment for 4 addtional installment from the invoice. I decided to return it right away which was within 7-10 days upon receiving it. Now I continued being charged for installment without product at hand.
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Review
#1523093 Review #1523093 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$191
Preferred solution
Full refund
Company provided several phone numbers and then were not available to contact. When I fianally was able to talk o someone after listening to a recording for over 15 minutes I was told my cut off date to return the piece of *** sprayer had expired the day before (...
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1 comment
Anonymous
#1682357

They threatened to report me to the credit' bureau. I called and told them I wanted to send back but I was too late.

I cancelled my card so they would'nt charge me. Has this happened to anyone else?

Review
#1500086 Review #1500086 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Foundation did not match skin
  • Phone time and availability when i called
  • Sprayer sprayed either heavy or not at all
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Don T Buy This Scam
I started getting many charges i didn't sign up for. I had the 60 % off deal, so when i talked to customer service, i was even willing to admit i misunderstood the charges and was still willing to pay the $30 "processing" fee and then $39.99/month for three months, but...
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1 comment
Susan A
#1652438

THEY ARE SURELY A SCAM - CANCELLED THEM BEFORE I GOT MY TRIAL THEY INSISTED I HAD TO ACCEPT IT TO RETURN IT - NOW THEY WANT ME TO PAY TO RETURN IT - NOT DOING THAT IT WOULD COST ALMOST A MUCH - THEY I CHARGED IT BACK WITH MY BANK. NOW THEY ARE THREATENING ME WITH PUTTING ME INTO COLLECTIONS.

WOW I AM SCARED - BIG BAD SCAMMERS TRYING TO COLLECT - MAKE A COMPLAINT WITH FTC - WILL BE ON BBB SOON AND YELP OH YEAH THEY SAID THEY WOULD GIVE ME $10 TOWARDS THE COST OF THE RETURN - PAY FOR THE TOTAL COST YOU SCAMMERS!!! GOOD LUCK TO YOU - I GUESS YOU SCARE PEOPLE INTO PAYING BUT IT WON'T WORK HERE NOT SCARED AND WILL HAVE IT REMOVED IF I SHOULD HAPPEN - THEY DO NOT KNOW WHAT AN INFORMED CONSUMER CAN DO - WISH TV WOULD STOP RUNNING THEIR SCAM OVER AND OVER.

Review
#1480743 Review #1480743 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Eveyrthing
Reason of review
Pricing issue
Loss
$90
Preferred solution
Full refund
Tags
  • Scam
  • Multiplying Charges
Ordered the 30-day money back guarantee trial kit for $19.95, plus tax, shipping & Handling. Came out to $27.94. Got the confirmation email. Saw on the email that I would be charged additional $39.95 + tax, shipping & handling 3 more times for my "club membership". I...
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1 comment
Susan A
#1652435

HAD A SIMILAR EXPERIENCE CHARGED IT BACK WITH CHASE BANK NOW THEY ARE THREATENING TO PUT ME IN COLLECTIONS FOR THE TRAIL WHICH WAS ABUT $28 WHAT A SCAM I HAVE FILED A COMPLAINT WITH THE FTC AND WILL YELP AND BBB THEM ONCE I FINISH HERE

Review
#1480721 Review #1480721 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Are no upfront with their terms
Reason of review
Poor customer service
Loss
$28
Preferred solution
Full refund

Awful product even worse customer service | Luminess Air in Stone Mountain, Georgia

Not able to operate machine, returned per free trial rules (under 30 days) all original packaging, with tracking/ins and now they won't refund the initial payments I made as guaranteed. Filed dispute with bank. Makeup iself made me look like I had plastered foundation on my face
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Review
#1476495 Review #1476495 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Poor customer service
Loss
$28
Preferred solution
Full refund

Liar and rip off | Luminess Air

So expensive and such a liar. They said they sent the items to me less than a week from ordered and then when I tried canceling the order within 30 days trial, they said it was past 30 days when I only had it for 2 weeks. They also charge you membership fee over $30?wtf. You paid the $20 at first then $60, $70, and more? How much is the damn thing and why cant you accept the return no queation ask like you advertise?. ***
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Review
#1471770 Review #1471770 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Not as described/ advertised

TOTAL SCAM. | Luminess Air in Manchester, New Hampshire

MACHINE WAS MISSING PARTS, HARD TIME TO REACH CUSTOMER SERVICE. GIVEN 14 DAYS TO RETURN WITH THEIR AUTHORIZATION NUMBER. SENT FROM THE POST OFFICE NEXT DAY. NEVER GOT A REFUND. CALLED CUSTOMER SERVICE TO NO AVAIL. BROKEN PROMISES MADE. WOULD NEVER RECOMMEND THEM OR PURCHASE ANY OF THEIR PRODUCTS AGAIN.
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Review
#1468126 Review #1468126 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy