Product: Luminess Air Airbrush Makeup System Free Trial Clear all filters (108 of 108 reviews match)
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1 comment
1.0
Details
I started getting many charges i didn't sign up for. I had the 60 % off deal, so when i talked to customer service, i was even willing to admit i misunderstood the charges and was still willing to pay the $30 "processing" fee and then $39.99/month for three months, but...
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lolaismydog
#1652438

THEY ARE SURELY A SCAM - CANCELLED THEM BEFORE I GOT MY TRIAL THEY INSISTED I HAD TO ACCEPT IT TO RETURN IT - NOW THEY WANT ME TO PAY TO RETURN IT - NOT DOING THAT IT WOULD CO...

Author
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Eveyrthing
Reason of review
Pricing issue
Loss
$90
Preferred solution
Full refund
Tags
  • Scam
  • Multiplying Charges
Review #1480743 is a subjective opinion of poster.
1 comment
1.0
Details
Ordered the 30-day money back guarantee trial kit for $19.95, plus tax, shipping & Handling. Came out to $27.94. Got the confirmation email. Saw on the email that I would be charged additional $39.95 + tax, shipping & handling 3 more times for my "club membership". I...
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lolaismydog
#1652435

HAD A SIMILAR EXPERIENCE CHARGED IT BACK WITH CHASE BANK NOW THEY ARE THREATENING TO PUT ME IN COLLECTIONS FOR THE TRAIL WHICH WAS ABUT $28 WHAT A SCAM I HAVE FILED A COMPLAIN...

Author
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Are no upfront with their terms
Reason of review
Poor customer service
Loss
$28
Preferred solution
Full refund
Review #1480721 is a subjective opinion of poster.
0 comments

Luminess Air - Awful product even worse customer service

Not able to operate machine, returned per free trial rules (under 30 days) all original packaging, with tracking/ins and now they won't refund the initial payments I made as guaranteed. Filed dispute with bank. Makeup iself made me look like I had plastered foundation on my face
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Author
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Poor customer service
Loss
$28
Preferred solution
Full refund
Review #1476495 is a subjective opinion of poster.
0 comments

Luminess Air - Liar and rip off

1.0
Details
So expensive and such a liar. They said they sent the items to me less than a week from ordered and then when I tried canceling the order within 30 days trial, they said it was past 30 days when I only had it for 2 weeks. They also charge you membership fee over $30?wtf. You paid the $20 at first then $60, $70, and more? How much is the damn thing and why cant you accept the return no queation ask like you advertise?. Bullshit
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Author
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Not as described/ advertised
Review #1471770 is a subjective opinion of poster.
0 comments

Luminess Air - TOTAL SCAM.

MACHINE WAS MISSING PARTS, HARD TIME TO REACH CUSTOMER SERVICE. GIVEN 14 DAYS TO RETURN WITH THEIR AUTHORIZATION NUMBER. SENT FROM THE POST OFFICE NEXT DAY. NEVER GOT A REFUND. CALLED CUSTOMER SERVICE TO NO AVAIL. BROKEN PROMISES MADE. WOULD NEVER RECOMMEND THEM OR PURCHASE ANY OF THEIR PRODUCTS AGAIN.
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Author
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Review #1468126 is a subjective opinion of poster.
0 comments
1.0
Details
I regret to say that I fell for the infomercial and should have read reviews. Placed an order this morning for sale trial. Found out my husband ordered one for me as a gift. Called company within exactly 30 minutes of placing my order to cancel my order (I obviously...
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Author
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Please just cancel order
Review #1461889 is a subjective opinion of poster.
2 comments
Yes, I called soon as I opened! I did not receive the 5th Generation that I was offered for a up charge. Customer service rep , Michelle, tried to convince this 67 year old granny that the Legend I received was the best up to date system, much better than the 5th...
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Anonymous
#1640063

Typical

Author
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Poor customer service
Review #1461105 is a subjective opinion of poster.
0 comments

Luminess Air - BAB consumer service

After trying the luminess trial kit ,I don't like it, I call 4 times and leave my phone # nobody return my call,you have 30 to cancell, after they will send products and charge you , I think ist, the reason they don't call back I hope you could help with that, I'm 80 years old, can't not afford to pay for something I don't want thank you
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Author
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Unable to cancel account with satificatory experience
  • Time wasted getting charges reversed
Reason of review
Damaged or defective
Preferred solution
to have this cancell, I don't want them to send me other products
Review #1448529 is a subjective opinion of poster.
0 comments

Luminess Air - Going to try to get RA tomorrow.

I'm going to try to get an RA and return a 30 day trial package. I'll post what happens. I opened the box, but didn't unpack any of the contents and there's plenty of time left on the 30 days. KM
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Author
Service
Luminess Air Airbrush Makeup System Free Trial
Review #1443415 is a subjective opinion of poster.
0 comments

Luminess Air - Horrible hassle to return this product!!!!

This is the worst case of non-disclosure and poor customer service via return policy I have ever encountered! Never, ever do business with this company. They sell you want to club without full disclosure and obligate you to numerous shipments in perpetuity. Their product is difficult to use and to return it takes multiple phone calls jumping through hoops and way too much effort. They hope he will just give up. Save yourself the trouble and money and time and go with a different company and product.
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Author
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Review #1440940 is a subjective opinion of poster.