Product: Luminess Air Airbrush Makeup System Free Trial Clear all filters (111 of 111 reviews match)
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Luminess Air - Rip Off Artists

I'm trying to return an unopened, never used machine. It look forever to get someone on the phone. Rep had a very strong, difficult to understand accent. He was obviously just reading from a script. I was finally able to get return instructions, with all sorts of caveats allowing the company to continue billing me--and no refund of original purchase price. Postage at my expense. Do not conduct business with this company! It's bad news.
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Review
#1524168 Review #1524168 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Unauthorized billing
  • Anything about the product and especially the ser vice
Reason of review
Poor customer service
Preferred solution
Full refund

Luminess Air - No 30 days free trial and stucked with charge even after merchandise return

It scanned consumers as there is no 30 days free trial as indicated in the Ad. I called as soon as I noticed it came with the commitment for 4 addtional installment from the invoice. I decided to return it right away which was within 7-10 days upon receiving it. Now I continued being charged for installment without product at hand.
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Review
#1523093 Review #1523093 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$191
Preferred solution
Full refund
1.8
Details
Company provided several phone numbers and then were not available to contact. When I fianally was able to talk o someone after listening to a recording for over 15 minutes I was told my cut off date to return the piece of *** sprayer had expired the day before (...
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1 comment
Anonymous
#1682357

They threatened to report me to the credit' bureau. I called and told them I wanted to send back but I was too late.

I cancelled my card so they would'nt charge me. Has this happened to anyone else?

Review
#1500086 Review #1500086 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Foundation did not match skin
  • Was told i missed deadline by one day which was on a sunday
  • Received for additional products that i did not order
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Don T Buy This Scam
1.0
Details
I started getting many charges i didn't sign up for. I had the 60 % off deal, so when i talked to customer service, i was even willing to admit i misunderstood the charges and was still willing to pay the $30 "processing" fee and then $39.99/month for three months, but...
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1 comment
lolaismydog
#1652438

THEY ARE SURELY A SCAM - CANCELLED THEM BEFORE I GOT MY TRIAL THEY INSISTED I HAD TO ACCEPT IT TO RETURN IT - NOW THEY WANT ME TO PAY TO RETURN IT - NOT DOING THAT IT WOULD COST ALMOST A MUCH - THEY I CHARGED IT BACK WITH MY BANK. NOW THEY ARE THREATENING ME WITH PUTTING ME INTO COLLECTIONS.

WOW I AM SCARED - BIG BAD SCAMMERS TRYING TO COLLECT - MAKE A COMPLAINT WITH FTC - WILL BE ON BBB SOON AND YELP OH YEAH THEY SAID THEY WOULD GIVE ME $10 TOWARDS THE COST OF THE RETURN - PAY FOR THE TOTAL COST YOU SCAMMERS!!! GOOD LUCK TO YOU - I GUESS YOU SCARE PEOPLE INTO PAYING BUT IT WON'T WORK HERE NOT SCARED AND WILL HAVE IT REMOVED IF I SHOULD HAPPEN - THEY DO NOT KNOW WHAT AN INFORMED CONSUMER CAN DO - WISH TV WOULD STOP RUNNING THEIR SCAM OVER AND OVER.

Review
#1480743 Review #1480743 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Eveyrthing
Reason of review
Pricing issue
Loss
$90
Preferred solution
Full refund
Tags
  • Scam
  • Multiplying Charges
1.0
Details
Ordered the 30-day money back guarantee trial kit for $19.95, plus tax, shipping & Handling. Came out to $27.94. Got the confirmation email. Saw on the email that I would be charged additional $39.95 + tax, shipping & handling 3 more times for my "club membership". I...
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1 comment
lolaismydog
#1652435

HAD A SIMILAR EXPERIENCE CHARGED IT BACK WITH CHASE BANK NOW THEY ARE THREATENING TO PUT ME IN COLLECTIONS FOR THE TRAIL WHICH WAS ABUT $28 WHAT A SCAM I HAVE FILED A COMPLAINT WITH THE FTC AND WILL YELP AND BBB THEM ONCE I FINISH HERE

Review
#1480721 Review #1480721 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Are no upfront with their terms
Reason of review
Poor customer service
Loss
$28
Preferred solution
Full refund

Luminess Air in Stone Mountain, Georgia - Awful product even worse customer service

Not able to operate machine, returned per free trial rules (under 30 days) all original packaging, with tracking/ins and now they won't refund the initial payments I made as guaranteed. Filed dispute with bank. Makeup iself made me look like I had plastered foundation on my face
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Review
#1476495 Review #1476495 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Poor customer service
Loss
$28
Preferred solution
Full refund

Luminess Air - Liar and rip off

1.0
Details
So expensive and such a liar. They said they sent the items to me less than a week from ordered and then when I tried canceling the order within 30 days trial, they said it was past 30 days when I only had it for 2 weeks. They also charge you membership fee over $30?wtf. You paid the $20 at first then $60, $70, and more? How much is the damn thing and why cant you accept the return no queation ask like you advertise?. ***
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Review
#1471770 Review #1471770 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Not as described/ advertised

Luminess Air in Manchester, New Hampshire - TOTAL SCAM.

MACHINE WAS MISSING PARTS, HARD TIME TO REACH CUSTOMER SERVICE. GIVEN 14 DAYS TO RETURN WITH THEIR AUTHORIZATION NUMBER. SENT FROM THE POST OFFICE NEXT DAY. NEVER GOT A REFUND. CALLED CUSTOMER SERVICE TO NO AVAIL. BROKEN PROMISES MADE. WOULD NEVER RECOMMEND THEM OR PURCHASE ANY OF THEIR PRODUCTS AGAIN.
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Review
#1468126 Review #1468126 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I regret to say that I fell for the infomercial and should have read reviews. Placed an order this morning for sale trial. Found out my husband ordered one for me as a gift. Called company within exactly 30 minutes of placing my order to cancel my order (I obviously...
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Review
#1461889 Review #1461889 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Please just cancel order
Yes, I called soon as I opened! I did not receive the 5th Generation that I was offered for a up charge. Customer service rep , Michelle, tried to convince this 67 year old granny that the Legend I received was the best up to date system, much better than the 5th...
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2 comments
Anonymous
#1640063

Typical

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Review
#1461105 Review #1461105 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Poor customer service