I was eager to try the system and products. I placed the order on 4/28/19 with high hopes. I watched no less than 30 YouTube reviews, taking the good with the bad, and made an informed decision to purchase. I watched the DVD, the APP tutorial and online tutorials –...
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1 comment
Anonymous
#1694771

Thank you to everyone for saving me this expence. Had a similar scam drain $54 from my account every month for over 3 years before I changed my accounts and bank enough times they either gave up or could no longer find me.

ID
#1541197 Review #1541197 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial

Luminess Air - Rip Off Artists

I'm trying to return an unopened, never used machine. It look forever to get someone on the phone. Rep had a very strong, difficult to understand accent. He was obviously just reading from a script. I was finally able to get return instructions, with all sorts of caveats allowing the company to continue billing me--and no refund of original purchase price. Postage at my expense. Do not conduct business with this company! It's bad news.
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ID
#1524168 Review #1524168 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Anything about the product and especially the ser vice
  • Unauthorized billing
Reason of review
Poor customer service
Preferred solution
Full refund

Luminess Air - No 30 days free trial and stucked with charge even after merchandise return

It scanned consumers as there is no 30 days free trial as indicated in the Ad. I called as soon as I noticed it came with the commitment for 4 addtional installment from the invoice. I decided to return it right away which was within 7-10 days upon receiving it. Now I continued being charged for installment without product at hand.
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ID
#1523093 Review #1523093 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$191
Preferred solution
Full refund

Luminess Air - Rip off

Company provided several phone numbers and then were not available to contact. When I fianally was able to talk o someone after listening to a recording for over 15 minutes I was told my cut off date to return the piece of *** sprayer had expired the day before ( Sunday). When I explained I had found that crrrent phone number on an invoice for items I did not order and had indicated on my original order I did not want any monthly products send, the invoice stated I could only call on Monday through Friday from 8 to 4:30 . No luck. I will be billed two more payments for an item I do not want. Or I could be transferred to another number and request a new sprayer. Why. It’s *** and I would have to pay to ship it back. I also have to pay to shipped the unwanted items that were shipped to me and hope for a credit to show up on my account. Buyer beware. I am sure if you are unhappy with this product they will find a way to make you keep the item and continue to remove payments from your account. As well as send and charge for items you do not request. I will continue to tell anyone who will listen how a $20 trial tured I to $160 item with additional items .
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1 comment
Anonymous
#1682357

They threatened to report me to the credit' bureau. I called and told them I wanted to send back but I was too late.

I cancelled my card so they would'nt charge me. Has this happened to anyone else?

ID
#1500086 Review #1500086 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Sprayer sprayed either heavy or not at all
  • Phone time and availability when i called
  • Foundation did not match skin
Reason of review
Poor customer service
Preferred solution
Full refund
I started getting many charges i didn't sign up for. I had the 60 % off deal, so when i talked to customer service, i was even willing to admit i misunderstood the charges and was still willing to pay the $30 "processing" fee and then $39.99/month for three months, but...
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1 comment
Susan A
#1652438

THEY ARE SURELY A SCAM - CANCELLED THEM BEFORE I GOT MY TRIAL THEY INSISTED I HAD TO ACCEPT IT TO RETURN IT - NOW THEY WANT ME TO PAY TO RETURN IT - NOT DOING THAT IT WOULD COST ALMOST A MUCH - THEY I CHARGED IT BACK WITH MY BANK. NOW THEY ARE THREATENING ME WITH PUTTING ME INTO COLLECTIONS.

WOW I AM SCARED - BIG BAD SCAMMERS TRYING TO COLLECT - MAKE A COMPLAINT WITH FTC - WILL BE ON BBB SOON AND YELP OH YEAH THEY SAID THEY WOULD GIVE ME $10 TOWARDS THE COST OF THE RETURN - PAY FOR THE TOTAL COST YOU SCAMMERS!!! GOOD LUCK TO YOU - I GUESS YOU SCARE PEOPLE INTO PAYING BUT IT WON'T WORK HERE NOT SCARED AND WILL HAVE IT REMOVED IF I SHOULD HAPPEN - THEY DO NOT KNOW WHAT AN INFORMED CONSUMER CAN DO - WISH TV WOULD STOP RUNNING THEIR SCAM OVER AND OVER.

ID
#1480743 Review #1480743 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Eveyrthing
Reason of review
Pricing issue
Loss
$90
Preferred solution
Full refund
Ordered the 30-day money back guarantee trial kit for $19.95, plus tax, shipping & Handling. Came out to $27.94. Got the confirmation email. Saw on the email that I would be charged additional $39.95 + tax, shipping & handling 3 more times for my "club membership". I...
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1 comment
Susan A
#1652435

HAD A SIMILAR EXPERIENCE CHARGED IT BACK WITH CHASE BANK NOW THEY ARE THREATENING TO PUT ME IN COLLECTIONS FOR THE TRAIL WHICH WAS ABUT $28 WHAT A SCAM I HAVE FILED A COMPLAINT WITH THE FTC AND WILL YELP AND BBB THEM ONCE I FINISH HERE

ID
#1480721 Review #1480721 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Are no upfront with their terms
Reason of review
Poor customer service
Loss
$28
Preferred solution
Full refund

Luminess Air - Awful product even worse customer service

Not able to operate machine, returned per free trial rules (under 30 days) all original packaging, with tracking/ins and now they won't refund the initial payments I made as guaranteed. Filed dispute with bank. Makeup iself made me look like I had plastered foundation on my face
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ID
#1476495 Review #1476495 is a subjective opinion of poster.
Location
Stone Mountain, Georgia
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Poor customer service
Loss
$28
Preferred solution
Full refund

Luminess Air - Liar and rip off

So expensive and such a liar. They said they sent the items to me less than a week from ordered and then when I tried canceling the order within 30 days trial, they said it was past 30 days when I only had it for 2 weeks. They also charge you membership fee over $30?wtf. You paid the $20 at first then $60, $70, and more? How much is the damn thing and why cant you accept the return no queation ask like you advertise?. ***
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ID
#1471770 Review #1471770 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Not as described/ advertised

Luminess Air - TOTAL SCAM.

MACHINE WAS MISSING PARTS, HARD TIME TO REACH CUSTOMER SERVICE. GIVEN 14 DAYS TO RETURN WITH THEIR AUTHORIZATION NUMBER. SENT FROM THE POST OFFICE NEXT DAY. NEVER GOT A REFUND. CALLED CUSTOMER SERVICE TO NO AVAIL. BROKEN PROMISES MADE. WOULD NEVER RECOMMEND THEM OR PURCHASE ANY OF THEIR PRODUCTS AGAIN.
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ID
#1468126 Review #1468126 is a subjective opinion of poster.
Location
Manchester, New Hampshire
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - Bad business practices and customer service

I regret to say that I fell for the infomercial and should have read reviews. Placed an order this morning for sale trial. Found out my husband ordered one for me as a gift. Called company within exactly 30 minutes of placing my order to cancel my order (I obviously don't need two kits). Was told that it was already on it's way and I have to get the package and then return it because they can't intercept it. Really? In 30 minutes, this package was processed, pulled from inventory and sent through USPS already? They gave me a tracking number - all it says was label was created; not at USPS yet. Apparently once I receive this package I have to pay to return ship and a processing fee, on top of who knows what they will charge to my card in the meantime, judging from all the comments here. And I'm not even talking about the other kit my husband ordered, although now they have irritated me that I don't want that one either. Asked to speak with a supervisor, someone is supposed to call me back but I won't hold my breath. In either case, I will be disputing the credit card charge, blocking further payments to them and will file a complaint on every site/organization I can. If I only I wasn't so embarrassed that I was duped - I should have known better.
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ID
#1461889 Review #1461889 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Please just cancel order
Yes, I called soon as I opened! I did not receive the 5th Generation that I was offered for a up charge. Customer service rep , Michelle, tried to convince this 67 year old granny that the Legend I received was the best up to date system, much better than the 5th...
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2 comments
Anonymous
#1640063

Typical

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ID
#1461105 Review #1461105 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Poor customer service

Luminess Air - BAB consumer service

After trying the luminess trial kit ,I don't like it, I call 4 times and leave my phone # nobody return my call,you have 30 to cancell, after they will send products and charge you , I think ist, the reason they don't call back I hope you could help with that, I'm 80 years old, can't not afford to pay for something I don't want thank you
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ID
#1448529 Review #1448529 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Unable to cancel account with satificatory experience
  • Time wasted getting charges reversed
Reason of review
Damaged or defective
Preferred solution
to have this cancell, I don't want them to send me other products

Luminess Air - Going to try to get RA tomorrow.

I'm going to try to get an RA and return a 30 day trial package. I'll post what happens. I opened the box, but didn't unpack any of the contents and there's plenty of time left on the 30 days. KM
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ID
#1443415 Review #1443415 is a subjective opinion of poster.
Location
Corpus Christi, Texas
Service
Luminess Air Airbrush Makeup System Free Trial

Luminess Air - Horrible hassle to return this product!!!!

This is the worst case of non-disclosure and poor customer service via return policy I have ever encountered! Never, ever do business with this company. They sell you want to club without full disclosure and obligate you to numerous shipments in perpetuity. Their product is difficult to use and to return it takes multiple phone calls jumping through hoops and way too much effort. They hope he will just give up. Save yourself the trouble and money and time and go with a different company and product.
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ID
#1440940 Review #1440940 is a subjective opinion of poster.
Location
Vallejo, California
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - Product return

Trail is not free you must pay for return and there is not a refund. There is very little time limit to return and you are told to insure. Did not like the attitude of the person I talked to. Angry
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ID
#1422637 Review #1422637 is a subjective opinion of poster.
Location
Youngstown, Ohio
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Not as described/ advertised