Product: Luminess Air Airbrush Makeup System Free Trial Clear all filters (13 of 112 reviews match)
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With Official Company Response
1.0
Details
After seeing this product offered on TV, I wanted to give it a try.The ad was for a 30 day money back guarantee FREE trial. When I receive the order the paper work informed me that I owed them 300 plus dollars more. That was not part of the original information on the...
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2 comments
Anonymous
#1214415

I agree that the reviewer. You pay $29.95 and before the 30 days are you get a bill for the full amount.

It's such a gimmick I wish advertisers were honest

In the beginning and explain how much the total cost would be. It is truly buyer be ware.

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Review
#918951 Review #918951 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Price misrepresented
Reason of review
Return, Exchange or Cancellation Policy
Loss
$38
Preferred solution
Full refund
Tags
  • luminess air complaints
With Official Company Response
1.1
Details
System free trial was misleading. Wasn't worth the shipping charge even. Customer service was the worst
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1 comment
LuminessAir
Luminess Air Response
#1209787

Hi There,

We do apologize for any confusion there may have been regarding the price of the 30 day in home trial. The Luminess Air infomercial does inform all viewers that the price to try is 19.95.

Never does the ad inform the trial is free.

Here at Luminess Air, we strive on providing the absolute best service and products and very sadden that you received anything less than that. Please do not hesitate to contact us at 1-888-793-7474 Monday-Friday 8:30am-5:30pm CST and we would be more than happy to answer any questions or concerns you may have.

Review
#915007 Review #915007 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Bad quality
With Official Company Response
1.0
Details
My 80 year old mother-in-law ordered "a spray you put on your face so you don't need makeup" (her words), for $19.95 off of an infomercial. Three months later, she realizes Luminess has charged her over $400!! She never opened the airbrush and will never use it - she...
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7 comments
Anonymous
#1212930

There are policies in place for a reason, and I doubt they did it due to her age. Not to be mean, but if she isn't as sharp as she used to be, maybe she needs to be looked after more closely and have credit cards put in a safe place, have her review orders with someone before placing them, etc.

I know first hand. It's sad but unfortunately it happens.

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Review
#909929 Review #909929 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Misleading the price
  • Infomercial small print ie video enhanced
Reason of review
Order processing issue
Loss
$539
Preferred solution
Full refund
With Official Company Response
1.3
Details
At 6am one Sunday morning my daughter and I caught a glimpse of an infomercial for Luminess Air. It stated you can get the started kit for $29.99 which was a ???.?? value. My daughter who is starting High School tomorrow was so excited. I had been looking for...
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2 comments
Anonymous
#1205301

Don't bother, they do not answer the phones and when they do its to get your name and number so they can call you back within 24 hours. I called them on he 23rd and they have still not returned my call and today is the 29th, I have called everyday and have never spoken to anyone

I have tried going online to their chat and was told to call.

its a freaking scam. The product is junk and the customer service is non-existent!!

VADRA GIFFORD

Great way to run a company people !!

Making sure you don't get return customers.

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Review
#908593 Review #908593 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Pros
  • Product
Cons
  • Deceptive pricing
Reason of review
Pricing issue
Loss
$400
Preferred solution
Full refund
With Official Company Response
I order their product they have charged me for other other so called packages that I never got tried to contact never got through..They tried to charge my card so I closed it. The machine is a piece of junk. spends most of it's time clogged up. Then some how they got...
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1 comment
LuminessAir
Luminess Air Response
#1196348

Hi There,

On behalf of Luminess Air, please accept our sincerest apologies for any inconvenience we may have caused you. Here at Luminess Air, we do believe in full disclosure of all Terms and Conditions and would never place an order without Terms being agreed upon.We strive on providing the absolute best products and service to our customers and would love to speak with you regarding this matter.

We are here Monday-Friday 8:30am-5:30pm CST and may be reached at 1-888-793-7474. You may also email me personally at Ashley@luminessair.com and I would be more than happy to assist you.

Review
#896430 Review #896430 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Problems with payment
Resolved With Official Company Response
1.0
Details

Update by user Aug 15, 2016

As of August 15, 2016 Ms. Alana Campbell, Director of Customer Relations of Luminess Direct LLC has fully refunded all charges made in our account.

Ms. Alana Campbell on behalf of Luminess Direct LLC agreed that the account made with Luminess Air LLC is closed out, afte...

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7 comments
Anonymous
#1653238

I AM GOING THRU SAME THING WITH THEM AND THEY KEEP CHARGING AFTER SENDING SHIPMENT BACK AND THEY SAID ALL WOULD BE CREDITED, YET THEY KEEP CHARGING ME 54.00 A MONTH. I AM TOTALLY TIRED OF THIS.

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Review
#895879 Review #895879 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • False advertising
Reason of review
For false pricing in advertisement.
Preferred solution
The product has not been used at all. I wish to return the product and get a full refund.
Tags
  • luminess products and employees
  • cosmestics
  • luminess air brush system
With Official Company Response
1.0
Details
I purchased luminess clearly thinking it was only $19.99 to try it and if not happy can return with no hassle.It has been a nightmare with this company, they don't care about unhappy customer, ALL LUMINESS WANT IS YOUR MONEY and charge you extra without letting you...
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5 comments
Anonymous
#1198769

People can't really be this ignorant, what do you think "30-Day Trial-Only" means ... and if you read the very bottom of the screen in fine print ..

it does tell you that after your trial period, you will be charged monthly until paid in full ... and if you order by phone ...

operators also tell you, I know I've made orders in the past ... people just don't read or listen ...

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Review
#893227 Review #893227 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • False advertising
  • That the full cost was not prominently displayed and discussed
  • Misleading the price
Reason of review
Not as described/ advertised
Loss
$191
Preferred solution
Full refund
Tags
  • Red flag
  • Luminus Air Scam
  • Product Real Costs
With Official Company Response
1.0
Details
I kept seeing the ad for Luminess Air for 1999 and decided to try it. Like most women my age I have some wrinkles and Luminess promises and shows through their video 2 hide them with this makeup system. This system didn't do anything that my regular makeup did even...
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3 comments
Anonymous
#1192244

I am still waiting for my refund. I sent the item back to Luminess and they said it would be 5 days before I see the credit. NO CREDIT YET.

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Review
#890957 Review #890957 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Pricing issue
With Official Company Response
Wow. I bought the system for $40. No big deal. Didn't work for me, made my skin look cakey, which is the very thing it said it wouldn't do. I figured it's just $40. I don't want to bother returning it. Maybe someone I know will like it. Fast forward 2 months, I...
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1 comment
LuminessAir
Luminess Air Response
#1191571

Hi There,

Thank you so much for taking the time out to communicate why Luminess Air did not meet your expectations.Here at Luminess Air, we stand behind our products and will not be satisfied until you are satisfied.We have 4 different finishes of foundation, as every skin type is different and an absolute free color match for all customers. The infomercial also explains that customers may try Luminess Air starting at 19.95.

We do believe in full disclosure of all Terms and Conditions and make sure Terms are agreed upon online before checking out. If there were any Terms missed our Customer Service Representatives are here to explain and assist in the best way possible. We strive on providing the absolute best Customer Service and products and are saddened that you feel you received anything less than that.

Please do not hesitate to reach out to me personally Ashley@luminessair.com, as I would love to turn your experience around with us.

Review
#889586 Review #889586 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Bad quality

Contact Luminess Air Customer Service

Mailing Address:
Luminess Direct LLC
12802 Capricorn
Stafford, Texas 77477
United States
Phone:
(888) 793-7474
All Luminess Air Contacts

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Luminess Air reviews
With Official Company Response
This product is awful and they fool you into to purchasing with trial and then charge $299.00.The make up is awful and the machine does not work correctly. They sent replacement makeup without ever speaking with me. When I asked how they knew what to send they said...
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1 comment
LuminessAir
Luminess Air Response
#1190337

Hi Mabel,

Thank you so much for taking the time out to communicate to us why our product did not meet your expectations. Here at Luminess Air, we do believe in full disclosure of all Terms and Conditions and definitely help in any way possible for any misunderstanding.

As I review your account, I am able to see that there was a call made to go over the account. The Representative price matched the system at a cheaper cost as well as cancelled the automatic shipments of foundation.

During this time, if not satisfied with the product Luminess Air would have definitely provided additional help with Airbrushing or provided a Return Authorization Number to return. Please reach out to me at Ashley@luminessair.com as I would love to assist you with this matter.

Review
#887012 Review #887012 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Product does not work as advertised and bait and switch tactics
Reason of review
Bad quality
Loss
$299
Preferred solution
Full refund
Tags
  • Scam Red Flag