Product: Luminess Air Airbrush Makeup System Free Trial Clear all filters (13 of 113 reviews match)
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1.0
Details
My 80 year old mother-in-law ordered "a spray you put on your face so you don't need makeup" (her words), for $19.95 off of an infomercial. Three months later, she realizes Luminess has charged her over $400!! She never opened the airbrush and will never use it - she...
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7 comments
Anonymous
#1212930

There are policies in place for a reason, and I doubt they did it due to her age. Not to be mean, but if she isn't as sharp as she used to be, maybe she needs to be looked after more closely and have credit cards put in a safe place, have her review orders with someone before placing them, etc.

I know first hand. It's sad but unfortunately it happens.

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Review
#909929 Review #909929 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Infomercial small print ie video enhanced
  • Misleading the price
Reason of review
Order processing issue
Loss
$539
Preferred solution
Full refund
1.0
Details
I kept seeing the ad for Luminess Air for 1999 and decided to try it. Like most women my age I have some wrinkles and Luminess promises and shows through their video 2 hide them with this makeup system. This system didn't do anything that my regular makeup did even...
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3 comments
Anonymous
#1192244

I am still waiting for my refund. I sent the item back to Luminess and they said it would be 5 days before I see the credit. NO CREDIT YET.

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Review
#890957 Review #890957 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Pricing issue
1.0
Details

Update by user Aug 15, 2016

As of August 15, 2016 Ms. Alana Campbell, Director of Customer Relations of Luminess Direct LLC has fully refunded all charges made in our account.

Ms. Alana Campbell on behalf of Luminess Direct LLC agreed that the account made with Luminess Air LLC is closed out, afte...

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7 comments
Anonymous
#1653238

I AM GOING THRU SAME THING WITH THEM AND THEY KEEP CHARGING AFTER SENDING SHIPMENT BACK AND THEY SAID ALL WOULD BE CREDITED, YET THEY KEEP CHARGING ME 54.00 A MONTH. I AM TOTALLY TIRED OF THIS.

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Resolved With Official Company Response
Review
#895879 Review #895879 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • False advertising
Reason of review
For false pricing in advertisement.
Preferred solution
The product has not been used at all. I wish to return the product and get a full refund.
Tags
  • luminess products and employees
  • cosmestics
  • luminess air brush system
1.0
Details
I purchased luminess clearly thinking it was only $19.99 to try it and if not happy can return with no hassle.It has been a nightmare with this company, they don't care about unhappy customer, ALL LUMINESS WANT IS YOUR MONEY and charge you extra without letting you...
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5 comments
Anonymous
#1198769

People can't really be this ignorant, what do you think "30-Day Trial-Only" means ... and if you read the very bottom of the screen in fine print ..

it does tell you that after your trial period, you will be charged monthly until paid in full ... and if you order by phone ...

operators also tell you, I know I've made orders in the past ... people just don't read or listen ...

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Review
#893227 Review #893227 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • False advertising
  • That the full cost was not prominently displayed and discussed
  • Misleading the price
Reason of review
Not as described/ advertised
Loss
$191
Preferred solution
Full refund
Tags
  • Red flag
  • Luminus Air Scam
  • Product Real Costs
1.0
Details
After seeing this product offered on TV, I wanted to give it a try.The ad was for a 30 day money back guarantee FREE trial. When I receive the order the paper work informed me that I owed them 300 plus dollars more. That was not part of the original information on the...
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2 comments
Anonymous
#1214415

I agree that the reviewer. You pay $29.95 and before the 30 days are you get a bill for the full amount.

It's such a gimmick I wish advertisers were honest

In the beginning and explain how much the total cost would be. It is truly buyer be ware.

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Review
#918951 Review #918951 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Price misrepresented
Reason of review
Return, Exchange or Cancellation Policy
Loss
$38
Preferred solution
Full refund
Tags
  • luminess air complaints
I Feel the same way, How about a class action law suit?.They keep billing me on dates I dont have money in the bank and I keep getting overdraft fee's plus the $90 something payment I have already paid for for 3 months and they are putting me in debt!! Man I really...
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2 comments
Anonymous
#1183401

I agree, there are enough people out here getting charged by these scammers!

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Review
#878126 Review #878126 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Very
  • Constant overdraft fees they are causing me and misleading price
Reason of review
Problems with payment
Loss
$300
Preferred solution
Price reduction
1.1
Details
System free trial was misleading. Wasn't worth the shipping charge even. Customer service was the worst
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1 comment
LuminessAir
Luminess Air Response
#1209787

Hi There,

We do apologize for any confusion there may have been regarding the price of the 30 day in home trial. The Luminess Air infomercial does inform all viewers that the price to try is 19.95.

Never does the ad inform the trial is free.

Here at Luminess Air, we strive on providing the absolute best service and products and very sadden that you received anything less than that. Please do not hesitate to contact us at 1-888-793-7474 Monday-Friday 8:30am-5:30pm CST and we would be more than happy to answer any questions or concerns you may have.

With Official Company Response
Review
#915007 Review #915007 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Bad quality
1.0
Details
Like everyone else, I missed the "trial" wording.They charged me $571.00 for the Pro Ststem and now have drained my bank account today. Have filed dispute with my bank and will be contacting an attorney for Deceptive Trade Practices. They mistook my bees with honey for...
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1 comment
LuminessAir
Luminess Air Response
#1145055

Hi There,

We would like to apologize for any misunderstanding there may have been regarding the 30 day in home trial offer. Here at Luminess Air we do believe in full disclosure of all Terms and Conditions and make sure Terms are fully agreed upon stating that you have read and understand.

The automatic shipments of makeup may be cancelled at any time however, returning the system within the 30 day trial period cancels the 5 monthly payments for the Airbrush System. We are always here to answer any questions or concerns you may have, if you would please give us a call at 1-888-793-7474 Monday-Friday 8:30am-5:30pm CST.

With Official Company Response
Review
#826403 Review #826403 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Problems with payment
1.3
Details
At 6am one Sunday morning my daughter and I caught a glimpse of an infomercial for Luminess Air. It stated you can get the started kit for $29.99 which was a ???.?? value. My daughter who is starting High School tomorrow was so excited. I had been looking for...
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2 comments
Anonymous
#1205301

Don't bother, they do not answer the phones and when they do its to get your name and number so they can call you back within 24 hours. I called them on he 23rd and they have still not returned my call and today is the 29th, I have called everyday and have never spoken to anyone

I have tried going online to their chat and was told to call.

its a freaking scam. The product is junk and the customer service is non-existent!!

VADRA GIFFORD

Great way to run a company people !!

Making sure you don't get return customers.

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With Official Company Response
Review
#908593 Review #908593 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Pros
  • Product
Cons
  • Deceptive pricing
Reason of review
Pricing issue
Loss
$400
Preferred solution
Full refund

Contact Luminess Air Customer Service

Website:
www.luminessair.com
Mailing Address:
12802 Capricorn
Stafford, Texas 77477
United States
Phone:
(888) 793-7474
All Luminess Air Contacts

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Luminess Air reviews
Luminess Air's initial offer does not clearly state that a customer is only paying to *try* the system. Only after a customer has been charged for their initial payment are they told about the "terms and conditions." I have tried to cancel numerous times and keep...
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6 comments
Anonymous
#1654228

TI didn't even try the product and yet they still charged me $145.88. I opened it, realized I'm not going to use it, checked off everything, followed all instruction, sealed it, insured it and sent it back before the 30 day period.

First of all, they charge was stated on the commercial for the product is $30, then they give you a "password" so the intro package would be $19. My complete unused packaged was sent back within the thirty days but I found a charge for over $450 on my credit card. I called them, made a complaint and then they reduced it and hit me with a charge of $145.88. When I Luminess they told me it was worked out, don't worry and they would refund the money.

The my credit card sent me a statement saying THEY had resolved the issue and that they were removing the charge. Then, the following month, it was back on my credit card. I was lied to from the moment I saw the commercial on TV, while I ordered it, by Luminess in EVERY step and even duped by my credit card company. I NEVER opened or tried ANYTHING - it was returned to them in less than thirty days in the exact condition in which it was sent to by me.

I am all in for a class action suit or possibly all the disgruntled ripped off Luminess customers and start a massive advertisement campaign to warn all future Luminess victims of our stories and how they should do themselves a favor and never order the product in the first place, save themselves the time and just hit the makeup counter at their local drug or department store. At least drug stores take back makeup (I've never done but all my friends have). We should get in touch with one another and come up with a strategy to counter their false advertising. Even a class action or a series of civil small claim suits while keeping women informed on a social media campaign against them.

I'm certainly going to write articles about it and put up a YouTube review exposing this company for the massive RIP OFF deceptive false advertising liars they are. if anyone is in please contact me and lets brainstorm a campaign.

I will be doing what I have to do but our voices will be louder and more effective if we all do it as a group. Please write me...Deborah

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Review
#867044 Review #867044 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Problems with payment