Product: Luminess Air Airbrush Makeup System Free Trial Clear all filters (112 of 112 reviews match)
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1.1
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Hi there, Iam a former Sales agent and one of the products i did sell is Luminess air cosmetics. So to get right to it the $19.99 is a TRIAL price, you are paying to try the product for 30 days and after taxes it rounds up to about $26.80 JUST TO TRY THE PRODUCT. Then...
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16 comments
SaneCuttlefish878
#1739878

I don't even know how to use this *** I use it and I looked if I was dead...they send me DVD to learn how to use the product.the DVD does not work. Also they never send me the right color which is beige.

DONT BUY THIS BULLSHITLL. IT DOES NOT WORK. THE MAKE IS ONLY FOUNTAION.

WITH WATER. I HAD IT TESTED

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Review
#1205809 Review #1205809 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Whole scam of the infomercial
Reason of review
Not as described/ advertised
1.0
Details

Update by user Aug 11

UPDATE: Because I used my PayPal debit card to pay the $19.99 I contacted PayPal PrePaid as soon as I saw they charged me $44.00 without my knowledge or consent. PayPal almost immediately refunded the disputed amount and to prevent them from being able to charge me...

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1 comment
Anonymous
#1715130

When Queen Elizabeth I died they scraped over 1/4" of makeup off of her face to make her deathmask.

Review
#1581911 Review #1581911 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Pros
  • Misleading commercials
Cons
  • Being cheated out of money
  • System difficult to use
  • Hidden cost not being told upfront
Reason of review
Return, Exchange or Cancellation Policy
Loss
$64
Preferred solution
Full refund
Tags
  • Airbrush Makeup System

Luminess Air - Could buy the kit at walgreen's for a fraktion of the $180.00 they want to charge me!

1.0
Details
The make up sucks, no matter how long you wait for the drying process it will be tacky all day long, wipes off & smears at nothing, so not worth the $180.00+, they charge. Not to mention, the foundation, was more of a high yellow tone, than a tan. It looked like I had some sort of liver decease. Yes I will be canceling my trial , & future shipments from them! Angry
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Review
#1698515 Review #1698515 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Is not money back guarantee
Reason of review
Return, Exchange or Cancellation Policy
Loss
$43
Preferred solution
Full refund
Tags
  • Deception
  • Misleading Commercials About What

Luminess Air - Charging Monthly - Total Scam

1.0
Details
I purchased the introductory product which is $19 something and cost me $27 at check out. The next month they billed me again and again and again for $44.94, I actually cancel my subscription and they replied that it was. And it easy not easy to contact them. Can somebody tells me how to stop from bugging my account?
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Review
#1674726 Review #1674726 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Pros
  • Good commercials
Cons
  • Price
  • Air brush makeup
  • That the full cost was not disclosed up front
Reason of review
Problems with payment
Preferred solution
Full refund
Tags
  • scam luminess
  • luminess air brush system
1.8
Details
Frankly, I love the Luminess Air system and the makeup, and don't want to return it. My issue is that they keep screwing me around and charging my credit card without giving the benefit of additional product. I am paying bills off and after spending 45 minutes on the...
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1 comment
AwakePelican288
#1731156

Let your credit card company know the charges are fraudulent and you did not authorize them. My PayPal Prepaid card immediately refunded me $44 this company tried to charge me without my knowledge or consent and then took it a step further and shut that card off and sent me a new one right away.

I really don't think the system is worth $40 - luckily I only paid half price: $19.99. The trouble with this company is that they keep charging for things that we're unaware of. Go file a complaint with the Better Business Bureau.

That's the only way, I think, that something will actually be done about it, although I'm not sure what can be done. It doesn't seem right that they can just arbitrarily charge our cards the way they do.

Review
#1581871 Review #1581871 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Poor customer service
Loss
$35
Preferred solution
Honesty about how much and when my account will be charged. I have mouths to feed and unexpected expenses means everyone goes hungry.

Luminess Air - This company sucks

1.0
Details
I ordered their product and decided it wasn't for me. I returned it with the tracking info from the USPS, I tracked it and it showed it had been delivered. They claimed they never received it. Since they said they never received it they wanted me to pay for it, which I told them I wasn't paying for something I returned. Now it been turned over to a collection agency and they say I owe 300+ dollars. Of coarse since it showed that it was delivered I through away my receipt from the USPS. How do I prove it was delivered. I even sent this company the tracking info.
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Review
#1615056 Review #1615056 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Return process sucks
  • Customer service does not listen
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution
1.0
Details
They charged me the initial charge as advertised then a couple of weeks later another $49.95. Then a month later $100 in one day in 3 separate charges. They won't allow you to cancel and return. They just keep offering auto ship for cheaper and longer frequency. The...
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1 comment
AwakePelican288
#1731162

File a dispute with your credit card company. Tell them (obviously) the truth, that these charges are fraudulent and the company is unresponsive to your complaints.

I would also go to the Better Business Bureau website and file a complaint there as well. From the looks of things here and on other sites, it'll be difficult to find someone who is happy with this company. I'm so tired of companies like this who get away with making false claims and charging us for things we don't want or know about. It used to be that advertisers couldn't make false claims.

There was a law in place called "False Advertising" that either ran its course or no one pays attention to any longer. It's too bad we can't count on laws to protect us any more like we used to.

Review
#1568263 Review #1568263 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund

Luminess Air - Do not buy this product it a scam!

1.0
Details
They false represent there price save your money and headache with trying to recoupe there scams
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Review
#1643700 Review #1643700 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Not as described/ advertised
1.8
Details
Company provided several phone numbers and then were not available to contact. When I fianally was able to talk o someone after listening to a recording for over 15 minutes I was told my cut off date to return the piece of *** sprayer had expired the day before (...
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1 comment
Anonymous
#1682357

They threatened to report me to the credit' bureau. I called and told them I wanted to send back but I was too late.

I cancelled my card so they would'nt charge me. Has this happened to anyone else?

Review
#1500086 Review #1500086 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Foundation did not match skin
  • Phone time and availability when i called
  • Received for additional products that i did not order
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Don T Buy This Scam

Contact Luminess Air Customer Service

Mailing Address:
Luminess Direct LLC
12802 Capricorn
Stafford, Texas 77477
United States
Phone:
(888) 793-7474
All Luminess Air Contacts

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Luminess Air reviews
1.0
Details
Luminess Air was a Big Cost The site showed: "It’s worth noting that the site appears to offer users an upgraded kit for a 30-day trial for $19.95" However in very fine print in gray color this also appears: “Then after 30 days when you love Luminess, it’s yours for...
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1 comment
Anonymous
#1487238

I had the exact same thing happen to me. Im in canada so they started taking out $127 a month and then a week later another $55....i tried cancelling once i realized how much it was costing and could not get through on any number i could find for them...and once the 30 days was up there was nothing i could do...i ended up paying around $700 for it and 3 months later i finally found a number...i had to cancel my "membership" in order for them to stop taking the $55 a month from my account which they said was for the monthly foundation they were supposed to be sending monthly that i never did recieve. So ya i am a pissed customer as well!!

Review
#1181132 Review #1181132 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Total rip off company
Loss
$300
Preferred solution
Full refund