Product: Luminess Air Airbrush Makeup System Free Trial Clear all filters (111 of 111 reviews match)
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Luminess Air - Charging Monthly - Total Scam

1.0
Details
I purchased the introductory product which is $19 something and cost me $27 at check out. The next month they billed me again and again and again for $44.94, I actually cancel my subscription and they replied that it was. And it easy not easy to contact them. Can somebody tells me how to stop from bugging my account?
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Review
#1674726 Review #1674726 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Pros
  • Good commercials
Cons
  • Price
  • Air brush makeup
  • That the full cost was not disclosed up front
Reason of review
Problems with payment
Preferred solution
Full refund
Tags
  • scam luminess
  • luminess air brush system

Luminess Air - Do not buy this product it a scam!

1.0
Details
They false represent there price save your money and headache with trying to recoupe there scams
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Review
#1643700 Review #1643700 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Not as described/ advertised

Luminess Air - This company sucks

1.0
Details
I ordered their product and decided it wasn't for me. I returned it with the tracking info from the USPS, I tracked it and it showed it had been delivered. They claimed they never received it. Since they said they never received it they wanted me to pay for it, which I told them I wasn't paying for something I returned. Now it been turned over to a collection agency and they say I owe 300+ dollars. Of coarse since it showed that it was delivered I through away my receipt from the USPS. How do I prove it was delivered. I even sent this company the tracking info.
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Review
#1615056 Review #1615056 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Customer service does not listen
  • Return process sucks
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Aug 11

UPDATE: Because I used my PayPal debit card to pay the $19.99 I contacted PayPal PrePaid as soon as I saw they charged me $44.00 without my knowledge or consent. PayPal almost immediately refunded the disputed amount and to prevent them from being able to charge me...

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1 comment
Anonymous
#1715130

When Queen Elizabeth I died they scraped over 1/4" of makeup off of her face to make her deathmask.

Review
#1581911 Review #1581911 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Pros
  • Misleading commercials
Cons
  • Makeup is orange in color
  • System difficult to use
  • Being cheated out of money
Reason of review
Return, Exchange or Cancellation Policy
Loss
$64
Preferred solution
Full refund
Tags
  • Airbrush Makeup System
1.8
Details
Frankly, I love the Luminess Air system and the makeup, and don't want to return it. My issue is that they keep screwing me around and charging my credit card without giving the benefit of additional product. I am paying bills off and after spending 45 minutes on the...
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1 comment
AwakePelican288
#1731156

Let your credit card company know the charges are fraudulent and you did not authorize them. My PayPal Prepaid card immediately refunded me $44 this company tried to charge me without my knowledge or consent and then took it a step further and shut that card off and sent me a new one right away.

I really don't think the system is worth $40 - luckily I only paid half price: $19.99. The trouble with this company is that they keep charging for things that we're unaware of. Go file a complaint with the Better Business Bureau.

That's the only way, I think, that something will actually be done about it, although I'm not sure what can be done. It doesn't seem right that they can just arbitrarily charge our cards the way they do.

Review
#1581871 Review #1581871 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Poor customer service
Loss
$35
Preferred solution
Honesty about how much and when my account will be charged. I have mouths to feed and unexpected expenses means everyone goes hungry.

Luminess Air - I was unaware the trial was only 30 days...

3.1
Details
and I'd like to return the product. It's only a couple of days after the 30 day ark and is in great condition. .Please help me return this for a refund asap. Thank you, Victoria Rojas
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Review
#1572990 Review #1572990 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Pros
  • Discounts
Cons
  • Unprofessional staff
  • Being overcharged
Reason of review
Return, Exchange or Cancellation Policy
Loss
$123
Preferred solution
Full refund
Tags
  • Returning
  • Huge Scam To Get Repeat Customers

Luminess Air in Hopkinsville, Kentucky - Not worth anything

Ordered in Feb. I have 2 of their compressors and 3 of their stylus and none of them work nor have they ever worked. They extended my trial period several times because they didn't work. It's not worth the effort. Made several payments and bought make-up and all for nothing They want me to send everything back but I am not because I have been out more money than I should have been due to the worthless JUNK I received and have no intention of paying one more cent out of my pocket for this LOUSY JUNK
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Review
#1571804 Review #1571804 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Bad quality
1.0
Details
They charged me the initial charge as advertised then a couple of weeks later another $49.95. Then a month later $100 in one day in 3 separate charges. They won't allow you to cancel and return. They just keep offering auto ship for cheaper and longer frequency. The...
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1 comment
AwakePelican288
#1731162

File a dispute with your credit card company. Tell them (obviously) the truth, that these charges are fraudulent and the company is unresponsive to your complaints.

I would also go to the Better Business Bureau website and file a complaint there as well. From the looks of things here and on other sites, it'll be difficult to find someone who is happy with this company. I'm so tired of companies like this who get away with making false claims and charging us for things we don't want or know about. It used to be that advertisers couldn't make false claims.

There was a law in place called "False Advertising" that either ran its course or no one pays attention to any longer. It's too bad we can't count on laws to protect us any more like we used to.

Review
#1568263 Review #1568263 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund
1.2
Details

Update by user Jun 15

Shipped it back on June 14th 2019 had to pay 2 day shipping because customer service rep said the RA number expires and if they dont recieve it back before the return number expire's they will not cancel your order. And after they recieve it back it is up to them if...

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Review
#1559496 Review #1559496 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Pros
  • Size
Cons
  • Out forty dollar was mislead didnt work like they say
Reason of review
Bad quality

Contact Luminess Air Customer Service

Mailing Address:
Luminess Direct LLC
12802 Capricorn
Stafford, Texas 77477
United States
Phone:
(888) 793-7474
All Luminess Air Contacts
I was eager to try the system and products. I placed the order on 4/28/19 with high hopes. I watched no less than 30 YouTube reviews, taking the good with the bad, and made an informed decision to purchase. I watched the DVD, the APP tutorial and online tutorials –...
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1 comment
Anonymous
#1694771

Thank you to everyone for saving me this expence. Had a similar scam drain $54 from my account every month for over 3 years before I changed my accounts and bank enough times they either gave up or could no longer find me.

Review
#1541197 Review #1541197 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial