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Verified Reviewer

Luminess Air - Not working

I received my luminess air and opened it to try it and it did not work at all, no air coming out what so ever Im not to happy about this. All this money I have to pay and I got a luminess air that does not work at all. This is supposed to be a good Machine but how can I tell if i received one that does not work, Im not going to pay all that money for something that is broken. I was wondering what you guys are going to do to fix this problem.
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ID
#1944428 Review #1944428 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Preferred solution
Let the company propose a solution

Luminess Air - I can't cancel much less say what a an awful company to deal with I have spent a lot of time on such as useless business

Update by user May 05

Would not recommend to anyone

Original review posted by user May 05

Want to cancel and not be charged fraudulent advertising and product

User's recommendation: I would recommend to anyone.

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2 comments
Anonymous
#1889303

I agree this company is horrible. They were sending me products I never ordered and charging my CC.

Anonymous
#1866483

They pulled the same thing on me today on day 1 of getting the products. They refused to give me my trial refund! I am SO angry--hope they enjoy my lawyer

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ID
#1907407 Review #1907407 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - Free Trial is a Hoax

Trying to return this. Held on the phone for an ETERNITY because of course you cannot cancel the "free trial" without holding for hours. Finally got through, explained immediately that I needed an RA...rep (Hanna) went on and on about the terms of the agreement (I could keep until, blah, blah, blah). I told her I don't see myself using it (tried only once) and she continued to go on and on. I let her know that my answers would be the same, I want to return, I am not using it - and she hung up on me. PERFECT. I am going to post on every possible social media account for this product to let everyone know what a complete rip of it is.

User's recommendation: DO NOT WASTE YOUR TIME AND MONEY.

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ID
#1893066 Review #1893066 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Loss
$90
Preferred solution
Full refund
Its ok it just requires more work, than i thought. I feel the coverage isnt great and you have to apply too many layers
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2 comments
Megumi
#1815249

Your right, the coverage.. is minimal.

If that. It actually feels like you're wearing a facial mask all day long. NOT comfortable. If you sweat, as I did at work it runs.

It gets blotchy. I looked horrible, I have red cheeks and to get enough of this product on it looks caky, so to sweat ... disaster. When I explained this to customer service, I get the scripted response and told I could return it BUT I would have to pay a restocking fee.

Of no less than $25. So I mustered through it, thinking I was applying it wrong. I watched numerous tutorials on the product, no one else on 'screen' looks blotchy or caky. Also, no one mentions what occurs if you sweat while wearing this product.

But this is the sales point and that's the only goal SALES. Not customer satisfaction. If that be the case, You and I wouldn't be here with our knickers in a twist cause we believed the empty words they peddled. Unfortunately, we all here on this site were trusting the wrong company to tell us the truth.

It's sad really. There are more scam artists on tv than actual artists.

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ID
#1720263 Review #1720263 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Pros
  • Fast delivery
  • Weightless
Reason of review
Pricing issue
Preferred solution
Full refund

Luminess Air - Could buy the kit at walgreen's for a fraktion of the $180.00 they want to charge me!

The make up sucks, no matter how long you wait for the drying process it will be tacky all day long, wipes off & smears at nothing, so not worth the $180.00+, they charge. Not to mention, the foundation, was more of a high yellow tone, than a tan. It looked like I had some sort of liver decease. Yes I will be canceling my trial , & future shipments from them! Angry
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1 comment
Anonymous
#1794184

I just seen watched their commercial on TV.And its only $19.99. But after reading all these comments,No thank you.

ID
#1698515 Review #1698515 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Is not money back guarantee
Reason of review
Return, Exchange or Cancellation Policy
Loss
$43
Preferred solution
Full refund

Luminess Air - Charging Monthly - Total Scam

I purchased the introductory product which is $19 something and cost me $27 at check out. The next month they billed me again and again and again for $44.94, I actually cancel my subscription and they replied that it was. And it easy not easy to contact them. Can somebody tells me how to stop from bugging my account?
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1 comment
Anonymous
#1778627

Visit your bank, call for an appointment first. Explain to them, and they will make a new card for you. Mine cost $7.

ID
#1674726 Review #1674726 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Pros
  • Good commercials
Cons
  • Price
  • Air brush makeup
  • That the full cost was not disclosed up front
Reason of review
Problems with payment
Preferred solution
Full refund

Luminess Air - Do not buy this product it a scam!

They false represent there price save your money and headache with trying to recoupe there scams
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ID
#1643700 Review #1643700 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Not as described/ advertised

Luminess Air - This company sucks

I ordered their product and decided it wasn't for me. I returned it with the tracking info from the USPS, I tracked it and it showed it had been delivered. They claimed they never received it. Since they said they never received it they wanted me to pay for it, which I told them I wasn't paying for something I returned. Now it been turned over to a collection agency and they say I owe 300+ dollars. Of coarse since it showed that it was delivered I through away my receipt from the USPS. How do I prove it was delivered. I even sent this company the tracking info.
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ID
#1615056 Review #1615056 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Return process sucks
  • Customer service does not listen
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution

Update by user Aug 11, 2019

UPDATE: Because I used my PayPal debit card to pay the $19.99 I contacted PayPal PrePaid as soon as I saw they charged me $44.00 without my knowledge or consent. PayPal almost immediately refunded the disputed amount and to prevent them from being able to charge me...

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1 comment
Anonymous
#1715130

When Queen Elizabeth I died they scraped over 1/4" of makeup off of her face to make her deathmask.

ID
#1581911 Review #1581911 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Pros
  • Misleading commercials
Cons
  • System difficult to use
  • Hidden cost not being told upfront
  • Being cheated out of money
Reason of review
Return, Exchange or Cancellation Policy
Loss
$64
Preferred solution
Full refund
Frankly, I love the Luminess Air system and the makeup, and don't want to return it. My issue is that they keep screwing me around and charging my credit card without giving the benefit of additional product. I am paying bills off and after spending 45 minutes on the...
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1 comment
Fontaine
#1731156

Let your credit card company know the charges are fraudulent and you did not authorize them. My PayPal Prepaid card immediately refunded me $44 this company tried to charge me without my knowledge or consent and then took it a step further and shut that card off and sent me a new one right away.

I really don't think the system is worth $40 - luckily I only paid half price: $19.99. The trouble with this company is that they keep charging for things that we're unaware of. Go file a complaint with the Better Business Bureau.

That's the only way, I think, that something will actually be done about it, although I'm not sure what can be done. It doesn't seem right that they can just arbitrarily charge our cards the way they do.

ID
#1581871 Review #1581871 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Poor customer service
Loss
$35
Preferred solution
Honesty about how much and when my account will be charged. I have mouths to feed and unexpected expenses means everyone goes hungry.

Luminess Air - I was unaware the trial was only 30 days...

and I'd like to return the product. It's only a couple of days after the 30 day ark and is in great condition. .Please help me return this for a refund asap. Thank you, Victoria Rojas
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ID
#1572990 Review #1572990 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Pros
  • Discounts
Cons
  • Being overcharged
  • Unprofessional staff
Reason of review
Return, Exchange or Cancellation Policy
Loss
$123
Preferred solution
Full refund

Luminess Air - Not worth anything

Ordered in Feb. I have 2 of their compressors and 3 of their stylus and none of them work nor have they ever worked. They extended my trial period several times because they didn't work. It's not worth the effort. Made several payments and bought make-up and all for nothing They want me to send everything back but I am not because I have been out more money than I should have been due to the worthless JUNK I received and have no intention of paying one more cent out of my pocket for this LOUSY JUNK
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ID
#1571804 Review #1571804 is a subjective opinion of poster.
Location
Hopkinsville, Kentucky
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Bad quality
They charged me the initial charge as advertised then a couple of weeks later another $49.95. Then a month later $100 in one day in 3 separate charges. They won't allow you to cancel and return. They just keep offering auto ship for cheaper and longer frequency. The...
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1 comment
Fontaine
#1731162

File a dispute with your credit card company. Tell them (obviously) the truth, that these charges are fraudulent and the company is unresponsive to your complaints.

I would also go to the Better Business Bureau website and file a complaint there as well. From the looks of things here and on other sites, it'll be difficult to find someone who is happy with this company. I'm so tired of companies like this who get away with making false claims and charging us for things we don't want or know about. It used to be that advertisers couldn't make false claims.

There was a law in place called "False Advertising" that either ran its course or no one pays attention to any longer. It's too bad we can't count on laws to protect us any more like we used to.

ID
#1568263 Review #1568263 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund

Update by user Jun 15, 2019

Shipped it back on June 14th 2019 had to pay 2 day shipping because customer service rep said the RA number expires and if they dont recieve it back before the return number expire's they will not cancel your order. And after they recieve it back it is up to them if...

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ID
#1559496 Review #1559496 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Pros
  • Size
Cons
  • Out forty dollar was mislead didnt work like they say
Reason of review
Bad quality
I was eager to try the system and products. I placed the order on 4/28/19 with high hopes. I watched no less than 30 YouTube reviews, taking the good with the bad, and made an informed decision to purchase. I watched the DVD, the APP tutorial and online tutorials –...
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1 comment
Anonymous
#1694771

Thank you to everyone for saving me this expence. Had a similar scam drain $54 from my account every month for over 3 years before I changed my accounts and bank enough times they either gave up or could no longer find me.

ID
#1541197 Review #1541197 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial