I took the 7 day challenge.To actually get the "great" look shown on TV one has to purchase mega products. Way above my pay grade. I can't seem to cancel online or get a REM label to send it back. In the original package. Read the fine print, ladies! If you decide to...
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1 comment
Anonymous
#1636316

I want to cancel the order that I ordered today it’s a scam Rebecca Lauer 1342 Essex Drive Wellington Florida 33414

ID
#1141368 Review #1141368 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Not as described/ advertised
To whom it may concern.Dear Sir, Madam or Miss. My RA# 12293438-121017 I am going to send back the package, but there is missing one item (LM004CE FREE GIFT-4 Cavity Eye Shadow Palette) because back ordered, will ship as soon as product becomes available. When I send...
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14 comments
Anonymous
#1821183

The airbrush does not work the way they say it works on TV. They are very pushy about not giving you return policy information.

Im very upset with them they want to kerp your money and try to convince you to keep the product. Dont buy anything from them it will save you all this trouble.

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ID
#1139128 Review #1139128 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
None of their colors matched and all were orange. Thing broke in a week.
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1 comment
Anonymous
#1395828

I AGREE. MINE BROKE IN A MONTH, I REORDERED ANOTHER AIRGUN THINKING I DID SOMETHING AND 3 WEEKS LATER, THE SAME THING HAPPENED SO OBVIOUSLY LUMINESS' PROBLEM NOT MINE.

ALSO, ALL THEIR MAKEUP LEAKS ALL OVER AROUND THE TOP.

AGAIN TOO EXPENSIVE TO SEE MAKEUP RUNNING DOWN THE DRAIN, ON THE CABINETS, ON MY CLOTHES ETC. LOVE THE LOOK BUT FAR TO EXPENSIVE TO USE WHEN THE AIRGUN LASTS LESS THAN A MONTH AND HALF THE MAKEUP LEAKS ALL OVER.

ID
#1130773 Review #1130773 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Bad quality
I ordered the free trial system well over 2 weeks ago, I was told when I ordered it , it would be delivered within 7-10 days...Everyday I check the mail to no avail, today I called and was told that it had went to the wrong address, now, I'm positive that I the gave...
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ID
#1121417 Review #1121417 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Nothing at all like they say if you don't like it and want to send it back, huge problem with everything, ,,, i have 4 kids lots of expenses & after, i got unit had a big medical expense for my baby ,so i didn't" even use it ,i called to them i couldn't keep it i can't...
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ID
#1092581 Review #1092581 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
When I first got the machine I thought oh wonderful a week later the spray gun was all messed up and fell apart so I am a very busy person so I waited a little bit then I finally called him when I had time and let them know what was going on they made me ship the...
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ID
#1091434 Review #1091434 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Problems with payment
I called to cancel my 19.95 order and the representative said why don't I try one more product.reluctantly I ok'd that.never received what ever product. then to my astonishment i received a 300.00 bill. which was not explained to, ever. the credit card you better not...
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ID
#1087237 Review #1087237 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Cause rashing misleading costs no refunds
  • Price
  • Trickery
Reason of review
Problems with payment
Loss
$320
Preferred solution
Full refund
First of all the $19.95 trial is a lie.Not sure what the $19.95 covers but you end up paying over $200 and they don't give you 30 days as a trial they start yanking money out of your bank account within a couple of weeks. The unit itself was $200 which they don't tell...
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ID
#1086648 Review #1086648 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Not as described/ advertised

Luminess Air - Scamed

They sent my 85 year old grandfather the airbrush tool, and told him he needed to pay 60 a month. Obviously this was a mistake of some kind, so we ship it back, payed extra for a quick ship, and the company tells us they never got it, and charged for the first month. Hopefully things will be sorted out, however it seems like a scam to me
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ID
#1081674 Review #1081674 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Purchased the tv special trial kit from Luminess Air. After one use I decided it takes far too long to apply and they start sending more makeup long before it is needed. Problem this month was, I received notification from PayPal of unauthorized use of my account so it...
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1 comment
Anonymous
#1866593

Thank you. Based on this review that I believe to be true I will not be buying this product which I almost did.

I found this page, because I was at check out on luminessair, when I decided to find out if they accepted paypal before buying. I saw it was also for sale on amazon,at 153.00. People paying 19.95, do not spend 123.00 or 153.00 let alone 300, dollars. They go and have professionals do it.

I have been done that way by another company, sending and charging for things you did not order before so I know they do it. We used to have fair business practice in this county but now they are doing the one world crap we are as bad as all the other thieving business as the rest of the world it is buyer beware.

If their product was all that good they would not need to force people to buy their expensive stuff. It is bait and steal tactic.

ID
#1074817 Review #1074817 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$123
Preferred solution
Full refund
I also just received my kit have not opened it or tried this product and paid around 200.00 when all was said and done. Then i just noticed they have charged my credit card 95.00 dollars i called my bank canceled my credit card and phoned them they told me i had agreed...
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ID
#1073699 Review #1073699 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Pricing issue
Preferred solution
Full refund
This is what I sent to the company and to the BBB.Thanks to your company I will never again order anything, ever in my lifetime online. Not worth the time and effort to try and deal with your dishonesty. But I will definitely tell all of my retired military friends,...
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1 comment
Anonymous
#1349007

Shame on you jerks !

ID
#1066431 Review #1066431 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Expensive mistake
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Price reduction
Ok ordered this like most people late Saturday night...free trial sure (ya that free trial is 59 dollars, not free)...did not like it... just wasn't for me... it's messy and gets everywhere and it has a weird sticky feeling... tried to return it the first time told...
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ID
#1058728 Review #1058728 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Not as described/ advertised
I was watching TV thought I would order Luminess.Customer Service kept me on phone for 15 minutes, as I repeatedly said no I do not want any more products. I was about to hang up. Later in the day, I called back and spoke to a Supervisor and said I had cancelled, she...
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2 comments
Anonymous
#1340463

This is a total scam They tell you it is an introductory deal and then slip in the small print as a default YES to be charged over $300 additional. When you call to cancel they show you how they tricked you but say you should have known.

DO NOT fall for this. I'm looking into a class action lawsuit now.

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ID
#1057586 Review #1057586 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Did not want
  • Want a return label to ship back
  • Total fraud
Reason of review
Return, Exchange or Cancellation Policy
Loss
$20
Preferred solution
Let the company propose a solution
You have taken 6 payments automatically out of my checking account for 6 months.I would sue you if I could for taking money from me. Stop taking my money for a product I don't have or want to have. What a joke of a product. I want a total refund for this *** up call...
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2 comments
Anonymous
#1340978

I am sorry to hear all of the problems with this product and glad I found this website page before purchasing. The infomercial is quite convincing and I was very interested in making a purchase.

I am curious, is there a reason why you provided this company with your checking account information rather than a credit card that you could easily stop the payment and dispute further payment via the bank card? (This is especially easy with one particular credit card I use specifically for all online purchases; you dispute your purchase online on the credit card website and explain why you are disputing the payment and the credit card company basically deals with it.)

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ID
#1055365 Review #1055365 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • No way to reach a person
  • Deceptive pricing and slow product shipment
Reason of review
Bad quality
Loss
$400
Preferred solution
Full refund