Product: Luminess Air Airbrush Makeup System Free Trial Clear all filters (112 of 112 reviews match)
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I am not reviewing the product but the overall business practice. I was charged money before the 30 day trial was up.I was charged for makeup before I received it. I called, received the RA#to return the product and was told everything was cancelled. Everything was not...
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Review
#1196319 Review #1196319 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Problems with payment
This is the worst Company ever.Non-existent Customer Service, you will never talk to a live person. I sent my package back. I followed the directions to the letter. They claim that they never received the package, and now are charging me the entire amount for something...
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Review
#1193923 Review #1193923 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$140
Preferred solution
Full refund
1.0
Details
After a mere few days; after seeing no results as promised: I called the return department so as no to be charged any further.A representative named Natalie assisted me. First off, she attempted unending to persuade me to continue to try the product. She informed me...
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Review
#1192884 Review #1192884 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Poor quality of makeup
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
To be completed refunded for the cost of return of product.
Tags
  • scamming customers
1.3
Details
WARNING!!!I tried to return the product before I even opened it and they put some robot online who refused to give me an authorization number for the return. I became so frustrated that I shouted "let me send this thing back!" The robot/girl kept repeating how they...
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2 comments
Anonymous
#1441386

NOT HAPPY!! Unit not easy to return, they say free trial, it is NOT!!

They make you pay for the return and ask that you insure the return, and they charge 25% restocking fee on the entire price of the unit that I did not buy. They should advertise this information so people know how costly it is to return, they make you believe its a free trial, if free then pay for the return and cut the 25% restocking fee!!!!

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Review
#1189070 Review #1189070 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Poor customer service
Loss
$49
Preferred solution
Full refund

Luminess Air - Terrible customer service

it is a SCAM. DO NOT BUY FROM THIS COMPANY. I BEG YOU. {{Redacted}}
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Review
#1188921 Review #1188921 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Not as described/ advertised
1.5
Details
The makeup is too dark and turns my skin orange!I too have been trying to contact "Customer Service", what a joke! I think there is only one person working so it is busy all the time and they are fed up making them rude. I want a return label. I did not understand I...
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Review
#1188137 Review #1188137 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Only able to contact m f 830 530 cst
  • Unproffessionalism
  • Price misrepresented
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Price reduction/refund/make-up for fair skin
Tags
  • TOTAL SCAM
Commercial is incredibly misleading!I was under the impression I was getting the system for $25, and had a 30 day guarantee, wrong!(I guess you get what you pay for!) Once I received i found I could try it out for 30 days and if I liked it I would be charged another...
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Review
#1185077 Review #1185077 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
Luminess Air was a Big Cost The site showed: "It’s worth noting that the site appears to offer users an upgraded kit for a 30-day trial for $19.95" However in very fine print in gray color this also appears: “Then after 30 days when you love Luminess, it’s yours for...
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1 comment
Anonymous
#1487238

I had the exact same thing happen to me. Im in canada so they started taking out $127 a month and then a week later another $55....i tried cancelling once i realized how much it was costing and could not get through on any number i could find for them...and once the 30 days was up there was nothing i could do...i ended up paying around $700 for it and 3 months later i finally found a number...i had to cancel my "membership" in order for them to stop taking the $55 a month from my account which they said was for the monthly foundation they were supposed to be sending monthly that i never did recieve. So ya i am a pissed customer as well!!

Review
#1181132 Review #1181132 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Total rip off company
Loss
$300
Preferred solution
Full refund
1.0
Details
Initially I thought the system was okay.Then the thing broke 2 months into using it. I called the Customer service and was assured the new system would be delivered and I could send the broken one back. It has been 6 weeks (I am still being billed and sent MORE makeup)...
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Review
#1178851 Review #1178851 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Eveything
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Full refund
1.0
Details
called and ask to send product back: refused to accept and no return number to accept returns.continued to send product and charge my card for payments. I can not continue to pay these bills for stuff I can't use. Not sure what else I can tell you. The refused to take...
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3 comments
Anonymous
#1619043

Same issue now they have charged me $39.95 for what? I sent back the machine and cancelled my acct.

What are they trying to charge me for. I can't get in contact with them.

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Review
#1178528 Review #1178528 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Customer service
  • Stall
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
Tags
  • luminess products and employees