Luminess Air - Lumines Air complaint through a conversation of representative of Lumines Air

On 12/5/17, I decided to contact Lumines Air to get more information about Lumines Air products. I have seen the commercials lots of times and I liked what I was viewing. For some reason, I never felt comfortable or enthused about ordering. Well today, I decided to make this call to Lumines Air and what I found and felt in my heart that Lumines Air is a joke for those who are foolish to believe what they advertise. After speaking to the representative who was very nice to speak to and she explained what Lumines Air was all about. What I found out is that the 30 trial would be $19.95 + a processing fee of $6.85, making it a total of 26.80 and then you have the 3 monthly payments of #39.99 + $3.95 for each of the monthly payments and the total payment is $43.94, making it a total of $131.82. Now, get this for the first payment for the "trial" is $19.95 + 6.85 (processing fee)=26.80 is not included in the monthly payments/processing fees are not included in this total of $131.82 but instead you are paying altogether the $131.82 + $26.80, totaling 158.62 that you will pay. I dare not take an interest in this, I liked what I saw but it is misleading and the owners of the product is greedy and will take your money and no shame shown but greed. DO YOUR HOME WORK BEFORE ORDERING THIS PRODUCT IF YOU DO PREPARE FOR PROBLEMS WITH NO GOOD RESULTS. I REST MY CASE, I KNOW ENOUGH NOT TO ORDER. 12/5/17
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ID
#1142778 Review #1142778 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Pros
  • Misleading commercials about what you pay
  • I liked the customer service
  • Misleading commercials
Reason of review
Not as described/ advertised

Luminess Air - Why can't I cancel luminous air???????

I took the 7 day challenge. To actually get the "great" look shown on TV one has to purchase mega products. Way above my pay grade. I can't seem to cancel online or get a REM label to send it back. In the original package. Read the fine print, ladies! If you decide to continue, the (free) kit actually costs over $300.00. I am not happy at all with this product. All I want is my money back and to cancel. It appears I'm going to have to close my account and open a new one. It seems that luminussaircom avoids me, so that the "FREE" 30 day time frame will lapse and the monies will continue to be taken from my account. "This just ain't right"! Consumer Affairs and the Better Business Bureau do not take complaints lightly. It would be a nice change to have a company stand behind their promises.
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1 comment
Anonymous
#1636316

I want to cancel the order that I ordered today it’s a scam Rebecca Lauer 1342 Essex Drive Wellington Florida 33414

ID
#1141368 Review #1141368 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Not as described/ advertised

Luminess Air - Return the order

To whom it may concern. Dear Sir, Madam or Miss. My RA# 122934**-**1017 I am going to send back the package, but there is missing one item (LM004CE FREE GIFT-4 Cavity Eye Shadow Palette) because back ordered, will ship as soon as product becomes available. When I send back the package should wait until I get the item or just send back what I got now? So I call the Luminess Care customer Service toll-free number 1-(88*)-***-**** and wait for a long time.Finally someone answer me, just ask me the phone number and said call me. about a hour still no answer. My Return Authorization Number will expires on 12/10/2017 Thank You.
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15 comments
Anonymous
#1821183

The airbrush does not work the way they say it works on TV. They are very pushy about not giving you return policy information.

Im very upset with them they want to kerp your money and try to convince you to keep the product. Dont buy anything from them it will save you all this trouble.

Shahad
#1928992
@PissedConsumer1821183

I think this whole thing is a scam! I only removed the DVD....watched it and felt too complicated fir me.

Called for RA# spent over 10 minutes saying to to ‘personal help’, etc. i returned pavkage per their instructions but list in postal system...another issue entirely....Luminess continued to bill me the installments AND ship me make up for a sytem they had authorized return of. This was all in April 2020....it is now Seot 2020.

Finally got the make up; stopped but P.O. Can not find the return so I am out $159.

Anonymous
#1666446

Good luck. And when you send things back, hold onto your tracking number FOREVER.

Even if you confirm that it was received, you have to be able to prove to them that it was received or they keep charging you month after month. VERY dishonest business practices.

Anonymous
#1646464

Luminess is a highly dishonest company. They make it impossible to return products and cancel membership.

They will keep billing you even after you have cancelled your subscription.

Their customer service representatives are also rude. Save yourself the trouble and DO NOT order any product from them.

Jenyfer
#1887641
@PissedConsumer1646464

WOW! I wish with all my heart that I had seen these reviews before ordering this pretty to look at only machine (that's about all it's good for).

All of the negative reviews I have read here are dead on. I caught *** trying to get the sprayer to work and when it finally came out it was thicker than mud and had a yellow color Jeez!. Now I can't get rid of the damn thing.

They make it sound so easy to return with no hassels or anything They are the complete opposite of what they advertise. Looks like I will be making a few more calls on this matter

Anonymous
#1574154

I am about to return my system. She gave me the "RA" number but no address where to send it! I really hope the return goes better than the delivery and experience thus far...

Anonymous
#1623586
@PissedConsumer1574154

Im looking for the address to send it back and cant get it. Do you have it?

Anonymous
#1511341

If you don't read the fine you will experience a huge problem I return the merchandise the unit and make up through my husband job no tracking number which they demanded from me don't have the product I know they have it but they are trying to exstort money out of me with threats and a late fee on no product they will get no more money from me I already gave them about 98.00 on nothing so read the fine print they will rob you blind and harras you via email

Anonymous
#1574163
@PissedConsumer1511341

Agreed. I thought I was trying a product and would get a refund.

Not true! I'm out the $45 I spent to "try" it and now I have to pay to ship it back.

They say they'll refund the shipping. Yeah, right.

Anonymous
#1508101

I experienced a bad situation also and trying to figure out how to return the darn thing and get a refund. So angry .

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ID
#1139128 Review #1139128 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
None of their colors matched and all were orange. Thing broke in a week.
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1 comment
Anonymous
#1395828

I AGREE. MINE BROKE IN A MONTH, I REORDERED ANOTHER AIRGUN THINKING I DID SOMETHING AND 3 WEEKS LATER, THE SAME THING HAPPENED SO OBVIOUSLY LUMINESS' PROBLEM NOT MINE.

ALSO, ALL THEIR MAKEUP LEAKS ALL OVER AROUND THE TOP.

AGAIN TOO EXPENSIVE TO SEE MAKEUP RUNNING DOWN THE DRAIN, ON THE CABINETS, ON MY CLOTHES ETC. LOVE THE LOOK BUT FAR TO EXPENSIVE TO USE WHEN THE AIRGUN LASTS LESS THAN A MONTH AND HALF THE MAKEUP LEAKS ALL OVER.

ID
#1130773 Review #1130773 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Bad quality

Luminess Air - Horrible Customer Service! I'm still waiting!!

I ordered the free trial system well over 2 weeks ago, I was told when I ordered it , it would be delivered within 7-10 days... Everyday I check the mail to no avail, today I called and was told that it had went to the wrong address, now, I'm positive that I the gave the correct address and zip code when I placed the order.. So ok, mistakes happen but why should I be penalized?? It was not due to my error..... The customer service rep told me that the product I ordered was being returned to them in about 7 days and I would have to wait another 10 days after that before I received my ordered... This is unacceptable to me, since it wasn't my mistake and I'm a new customer, you would think they would rush my order instead of making me wait almost another 3 weeks.. I told her that I wanted to speak to a supervisor she informed me she was a supervisor!!! I was upset, she kept saying if I pay again she she would re order! I already ordered!! Hello? She told me she would see what she could do and she would call me back within 2 hours, that was 12:56 this afternoon, it is now 8:00 pm. I have not heard back yet.... I don't know if I should cancel my order or not. I really want to try this product but it seems like they don't care about their customers!!
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ID
#1121417 Review #1121417 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Nothing at all like they say if you don't like it and want to send it back, huge problem with everything, ,,, i have 4 kids lots of expenses & after, i got unit had a big medical expense for my baby ,so i didn't" even use it ,i called to them i couldn't keep it i can't...
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ID
#1092581 Review #1092581 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
When I first got the machine I thought oh wonderful a week later the spray gun was all messed up and fell apart so I am a very busy person so I waited a little bit then I finally called him when I had time and let them know what was going on they made me ship the...
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ID
#1091434 Review #1091434 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Problems with payment

Luminess Air - Unbeleivable

I called to cancel my 19.95 order and the representative said why don't I try one more product. reluctantly I ok'd that.never received what ever product. then to my astonishment i received a 300.00 bill. which was not explained to, ever. the credit card you better not be using, you have no legal right to use. i was never notified that anything was happening. it was never explained to me. i will look into the bank status. i want proof from you of all these contacts were made and how you got the impression that i ok'd this. i will take legal measures if necessary. contact me asap. this is very deceptive,and the person whose name is on the credit card is very upset and does not give permission to use it towards these hidden fees. Your company has a very bad reputation. Please just supply me with the info i requested
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ID
#1087237 Review #1087237 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Trickery
  • Price
  • Cause rashing misleading costs no refunds
Reason of review
Problems with payment
Loss
$320
Preferred solution
Full refund
First of all the $19.95 trial is a lie.Not sure what the $19.95 covers but you end up paying over $200 and they don't give you 30 days as a trial they start yanking money out of your bank account within a couple of weeks. The unit itself was $200 which they don't tell...
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ID
#1086648 Review #1086648 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Not as described/ advertised

Luminess Air - Scamed

They sent my 85 year old grandfather the airbrush tool, and told him he needed to pay 60 a month. Obviously this was a mistake of some kind, so we ship it back, payed extra for a quick ship, and the company tells us they never got it, and charged for the first month. Hopefully things will be sorted out, however it seems like a scam to me
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ID
#1081674 Review #1081674 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Purchased the tv special trial kit from Luminess Air. After one use I decided it takes far too long to apply and they start sending more makeup long before it is needed. Problem this month was, I received notification from PayPal of unauthorized use of my account so it...
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1 comment
Anonymous
#1866593

Thank you. Based on this review that I believe to be true I will not be buying this product which I almost did.

I found this page, because I was at check out on luminessair, when I decided to find out if they accepted paypal before buying. I saw it was also for sale on amazon,at 153.00. People paying 19.95, do not spend 123.00 or 153.00 let alone 300, dollars. They go and have professionals do it.

I have been done that way by another company, sending and charging for things you did not order before so I know they do it. We used to have fair business practice in this county but now they are doing the one world crap we are as bad as all the other thieving business as the rest of the world it is buyer beware.

If their product was all that good they would not need to force people to buy their expensive stuff. It is bait and steal tactic.

ID
#1074817 Review #1074817 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$123
Preferred solution
Full refund

Luminess Air - BAD EXPERIENCE

I also just received my kit have not opened it or tried this product and paid around 200.00 when all was said and done. Then i just noticed they have charged my credit card 95.00 dollars i called my bank canceled my credit card and phoned them they told me i had agreed to a 30 day trial period and that the system will cost around 500.00 dollars so i told them i no longer want this system they told me that i am to return it to Stafford Texas by July 27 which is fine but they did not say how i would get my money back as i have canceled my credit card.
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ID
#1073699 Review #1073699 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Pricing issue
Preferred solution
Full refund
This is what I sent to the company and to the BBB.Thanks to your company I will never again order anything, ever in my lifetime online. Not worth the time and effort to try and deal with your dishonesty. But I will definitely tell all of my retired military friends,...
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1 comment
Anonymous
#1349007

Shame on you jerks !

ID
#1066431 Review #1066431 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Expensive mistake
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Price reduction
Ok ordered this like most people late Saturday night...free trial sure (ya that free trial is 59 dollars, not free)...did not like it... just wasn't for me... it's messy and gets everywhere and it has a weird sticky feeling... tried to return it the first time told...
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ID
#1058728 Review #1058728 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Not as described/ advertised

Luminess Air - Product mailed even though I cancelled,

I was watching TV thought I would order Luminess. Customer Service kept me on phone for 15 minutes, as I repeatedly said no I do not want any more products. I was about to hang up. Later in the day, I called back and spoke to a Supervisor and said I had cancelled, she said no worries, charge not shown yet. 5 days later pkg at my door. I called Luminess in Houston, TX, supervisor said no worries just call and we will tell you how to return. I did NOT OPEN, I went to the Post Office on a $19.00 order and Post office said that would be $13.96 to return, I said no, I am not paying that. I called Luminess 3 times, and they said no they don't pay for shipping back. and if I did not mail back to them for a Credit on Charge Card by 6-19-17 I would be charged for Product. 2 days now, I have not received a call back, just keep getting texts. I would like to know who owns this company and will call TV Station that airs this product. I have customer service has to meet QUOTA, but never had a harder time in my life with a company of any product. If you really aren't sure about ordering this product, do not do so. As you will end up keeping the product and will keep getting charged monthly, as they figure if you have to pay to return, you will keep product because it was only $19.00. I am sure this company is multimillion company, now I know why. I wanted a return bar code label to return, Luminess said no, they do not do this. Had I known in the beginning, I would not have ordered this. WAKE UP People, they will SCAM you. I Was. Well I hope they try to keep billing my credit card, because I stopped payment on all products from credit card company. Let them sue me, I would love to go on a TV Show to complain, also customer service would not give me a Higher Up person to talk to. FBI should know about them, they are a SCAM, do not order. P. S. Fayetteville, NY OH by the way, WAS NOT A FREE TRIAL, YOU CANNOT SEND BACK, WHO EVER HEARD OF NO FREE TRIAL, AS YOU WOULD HAVE A BETTER CHANGE OF HAVING LUNCH WITH THE PRESIDENT, THAN TO RETURN THE PRODUCTS. WAKE UP PEOPLE. Later
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2 comments
Anonymous
#1340463

This is a total scam They tell you it is an introductory deal and then slip in the small print as a default YES to be charged over $300 additional. When you call to cancel they show you how they tricked you but say you should have known.

DO NOT fall for this. I'm looking into a class action lawsuit now.

Anonymous
#1339092

The add is a trap to clean out your bank account, they want stop sending it even if you cancel. They just taking money from your account, they are worst than AT&T. Please don't order you will never be rid of them.

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ID
#1057586 Review #1057586 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Total fraud
  • Did not want
  • Want a return label to ship back
Reason of review
Return, Exchange or Cancellation Policy
Loss
$20
Preferred solution
Let the company propose a solution