This is the worst Company ever.Non-existent Customer Service, you will never talk to a live person. I sent my package back. I followed the directions to the letter. They claim that they never received the package, and now are charging me the entire amount for something...
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ID
#1193923 Review #1193923 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$140
Preferred solution
Full refund

Luminess Air - Original information upon ordering untrue.

After a mere few days; after seeing no results as promised: I called the return department so as no to be charged any further. A representative named Natalie assisted me. First off, she attempted unending to persuade me to continue to try the product. She informed me that results may not be observed until after several attempts. I informed her that I desired to return as soon as possible. To my surprise, I was informed that I had to cover the cost of return of the product: also only after careful inspection will I not be charged for the product. Thirty day satisfaction guarantee trial offer; WOW. I asked to speak to a supervisor concerning this issue; was informed that the supervisor was to busy to take my call; but that ( Jennifer) the supervisor authorized a return fee to me of $29.95 after careful inspection after the product is returned. I was also instructed to return to company original packing, because a copy would not be acceptable. I than asked what original proof would I have on my person; as a broken record, Natalie continued to say that a copy would not be acceptable. A very misleading company. Absolute shame. I contacted company on the morning of Feb. 19th; was only given until March 5th to return product. Hum; 30 day satisfaction guarantee.
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ID
#1192884 Review #1192884 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Poor quality of makeup
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
To be completed refunded for the cost of return of product.
WARNING!!!I tried to return the product before I even opened it and they put some robot online who refused to give me an authorization number for the return. I became so frustrated that I shouted "let me send this thing back!" The robot/girl kept repeating how they...
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2 comments
Anonymous
#1441386

NOT HAPPY!! Unit not easy to return, they say free trial, it is NOT!!

They make you pay for the return and ask that you insure the return, and they charge 25% restocking fee on the entire price of the unit that I did not buy. They should advertise this information so people know how costly it is to return, they make you believe its a free trial, if free then pay for the return and cut the 25% restocking fee!!!!

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ID
#1189070 Review #1189070 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Poor customer service
Loss
$49
Preferred solution
Full refund

Luminess Air - Terrible customer service

it is a SCAM. DO NOT BUY FROM THIS COMPANY. I BEG YOU. {{Redacted}}
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ID
#1188921 Review #1188921 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Not as described/ advertised
The makeup is too dark and turns my skin orange!I too have been trying to contact "Customer Service", what a joke! I think there is only one person working so it is busy all the time and they are fed up making them rude. I want a return label. I did not understand I...
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ID
#1188137 Review #1188137 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Unproffessionalism
  • Price misrepresented
  • Only able to contact m f 830 530 cst
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Price reduction/refund/make-up for fair skin
Commercial is incredibly misleading!I was under the impression I was getting the system for $25, and had a 30 day guarantee, wrong!(I guess you get what you pay for!) Once I received i found I could try it out for 30 days and if I liked it I would be charged another...
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ID
#1185077 Review #1185077 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Luminess Air was a Big Cost The site showed: "It’s worth noting that the site appears to offer users an upgraded kit for a 30-day trial for $19.95" However in very fine print in gray color this also appears: “Then after 30 days when you love Luminess, it’s yours for...
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1 comment
Anonymous
#1487238

I had the exact same thing happen to me. Im in canada so they started taking out $127 a month and then a week later another $55....i tried cancelling once i realized how much it was costing and could not get through on any number i could find for them...and once the 30 days was up there was nothing i could do...i ended up paying around $700 for it and 3 months later i finally found a number...i had to cancel my "membership" in order for them to stop taking the $55 a month from my account which they said was for the monthly foundation they were supposed to be sending monthly that i never did recieve. So ya i am a pissed customer as well!!

ID
#1181132 Review #1181132 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Total rip off company
Loss
$300
Preferred solution
Full refund
Initially I thought the system was okay.Then the thing broke 2 months into using it. I called the Customer service and was assured the new system would be delivered and I could send the broken one back. It has been 6 weeks (I am still being billed and sent MORE makeup)...
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ID
#1178851 Review #1178851 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Eveything
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Full refund
called and ask to send product back: refused to accept and no return number to accept returns.continued to send product and charge my card for payments. I can not continue to pay these bills for stuff I can't use. Not sure what else I can tell you. The refused to take...
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3 comments
Anonymous
#1619043

Same issue now they have charged me $39.95 for what? I sent back the machine and cancelled my acct.

What are they trying to charge me for. I can't get in contact with them.

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ID
#1178528 Review #1178528 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Customer service
  • Stall
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
This product was the worst thing I have ever tried- It is NOT A "FREE TRIAL" THEY MAKE YOU PAY FOR IT- Nothing is Free- Customer service is the WORST I'VE EVER EXPERIENCED- AND WHEN YOU TRY TO RETURN THIS ITEM, THEY WON'T ANSWER YOUR CALL SO THEY CAN MAKE YOUR TRIAL...
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ID
#1176370 Review #1176370 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - Beware!

Advertising for your free trial is misleading; the trial is not free. The guarantee is only for replacement of the shade of color should you not like it. Otherwise, plan on being out the money plus the return shipment. A scam I walked into because of misleading TV ad. Save your money!
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ID
#1173900 Review #1173900 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Not as described/ advertised

Luminess Air - Scam Return Policy

Called to get a RA# as instructed on the paperwork and was told someone will return my call with "24 BUSINESS HOURS"
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ID
#1164999 Review #1164999 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - Rippoff

The fine print is after the submit order and includes the terms of an additional 3 payments of $50. I called 3 times before getting through to a person who said i had to return product, at my own expense, and not be refunded, within a cpl days, or product would be refused, and returned to me, again at my expense. That $20 trial will cost you no less than $220. Terrible.
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ID
#1161978 Review #1161978 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy
I ordered the Luminess for the 30 day trial of 19.99 and once received found that it cost me way more than I anticipated due to having to pay shipping and handling from the states to canada, then got an additional bill when delivered by the local fed ex which I had...
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1 comment
Anonymous
#1425558

I never received a reply to this day but have learned that many have also been ripped off, this company should really be investigated

ID
#1159392 Review #1159392 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Lack of info regarding all extra charges to my credit card
  • No follow through
  • Spurious charges
Reason of review
Pricing issue
Loss
$700
Preferred solution
Full refund
On 12/5/17, I decided to contact Lumines Air to get more information about Lumines Air products.I have seen the commercials lots of times and I liked what I was viewing. For some reason, I never felt comfortable or enthused about ordering. Well today, I decided to make...
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ID
#1142778 Review #1142778 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Pros
  • Misleading commercials
  • Misleading commercials about what you pay
  • I liked the customer service
Reason of review
Not as described/ advertised