Product: Luminess Air Airbrush Makeup System Free Trial Clear all filters (112 of 112 reviews match)
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With Official Company Response
Luminess Air's initial offer does not clearly state that a customer is only paying to *try* the system. Only after a customer has been charged for their initial payment are they told about the "terms and conditions." I have tried to cancel numerous times and keep...
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6 comments
Anonymous
#1654228

TI didn't even try the product and yet they still charged me $145.88. I opened it, realized I'm not going to use it, checked off everything, followed all instruction, sealed it, insured it and sent it back before the 30 day period.

First of all, they charge was stated on the commercial for the product is $30, then they give you a "password" so the intro package would be $19. My complete unused packaged was sent back within the thirty days but I found a charge for over $450 on my credit card. I called them, made a complaint and then they reduced it and hit me with a charge of $145.88. When I Luminess they told me it was worked out, don't worry and they would refund the money.

The my credit card sent me a statement saying THEY had resolved the issue and that they were removing the charge. Then, the following month, it was back on my credit card. I was lied to from the moment I saw the commercial on TV, while I ordered it, by Luminess in EVERY step and even duped by my credit card company. I NEVER opened or tried ANYTHING - it was returned to them in less than thirty days in the exact condition in which it was sent to by me.

I am all in for a class action suit or possibly all the disgruntled ripped off Luminess customers and start a massive advertisement campaign to warn all future Luminess victims of our stories and how they should do themselves a favor and never order the product in the first place, save themselves the time and just hit the makeup counter at their local drug or department store. At least drug stores take back makeup (I've never done but all my friends have). We should get in touch with one another and come up with a strategy to counter their false advertising. Even a class action or a series of civil small claim suits while keeping women informed on a social media campaign against them.

I'm certainly going to write articles about it and put up a YouTube review exposing this company for the massive RIP OFF deceptive false advertising liars they are. if anyone is in please contact me and lets brainstorm a campaign.

I will be doing what I have to do but our voices will be louder and more effective if we all do it as a group. Please write me...Deborah

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Review
#867044 Review #867044 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Problems with payment
With Official Company Response
1.0
Details
Like everyone else, I missed the "trial" wording.They charged me $571.00 for the Pro Ststem and now have drained my bank account today. Have filed dispute with my bank and will be contacting an attorney for Deceptive Trade Practices. They mistook my bees with honey for...
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1 comment
LuminessAir
Luminess Air Response
#1145055

Hi There,

We would like to apologize for any misunderstanding there may have been regarding the 30 day in home trial offer. Here at Luminess Air we do believe in full disclosure of all Terms and Conditions and make sure Terms are fully agreed upon stating that you have read and understand.

The automatic shipments of makeup may be cancelled at any time however, returning the system within the 30 day trial period cancels the 5 monthly payments for the Airbrush System. We are always here to answer any questions or concerns you may have, if you would please give us a call at 1-888-793-7474 Monday-Friday 8:30am-5:30pm CST.

Review
#826403 Review #826403 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Problems with payment