Luminess Air - Airbrush not working

My first sprayer quit working so they sent me another one. So now this other one quit working. I called them to see if i could return it and get my money back but they told me it was to late. So they would rather have a pissed off customer than a happy one. They will not get there final payment from me!!!!!
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ID
#1490910 Review #1490910 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Not as described/ advertised

Luminess Air - FORMAL SCAMMERS

I believe this company has decided to come up with a product and scam persons with it. I must admit that US$19.99 is unrealistic .....but to be honest I have seen wayyyy better deals online. The promotion was very misleading as there are so many details that wasnt given upfront. They tricked me into taking this system and then started charging my credit card. Apparently what they do is send a receipt with that fine print telling you of those additional payments ....absolutely no indication of that prior to you buying the system....not even in fine print. These people are thieves
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ID
#1489921 Review #1489921 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Pricing issue

Luminess Air - THIS STUFF IS JUST PLAIN JUNK

Update by user Mar 30, 2019

THIS IS NOT RESOLVED THE BUTTON WOULD NOT WORK.

Update by user Mar 30, 2019

IT IS NOT RESOLVED WON'T LET ME CHECK IT OFF. THEY ARE QUIET I PUT A COMPLAINT INTO THE BBB AND CONSUMER AFFAIRS.

THEY ARE CROOKS THEY THREATENED ME WITH COLLECTION SINCE THEY THOUGHT ME SENDING IT BACK AT MY COST AND EXPENSE WAS GOING TO WORK - I TOLD THEM NO THEY TOLD ME THEY WOULD PAY $10 TOWARDS IT ONCE I SENT IT BACK. LOOKING OVER THE REVIEWS OF WHICH THERE ARE THOUSANDS YES THEY *** A LOT OF US OFF - THEY WILL CLAIM EITHER YOU DID NOT SEND IT BACK EVEN WITH A TRACKING NUMBER AND THEN ANOTHER PERSON WROTE THEY DIDN'T FEEL IT WAS CLEANED OUT ENOUGH TO REFUND IT. SO WHEN THEY THREATENE D ME TO PUT IT IN COLLECTIONS I SAID BRING IT ON - I HAVE THE INFORMATION AND HAVE USED IT TO GET THINGS OFF MY CREDIT - SO GOOD LUCK TO THEM - I SAW WHERE THIS TACTIC WORKS AND THEY GET HUNDREDS OF DOLLARS PAID TO THEM - THEY ARE USELESS THEIR CUSTOMER SERVICE LIES TO YOU AND WILL DO WHATEVER IT TAKES TO GET YOU TO AGREE TO KEEP THE PRODUCT AND GIVE IT A TRY. I DID IT RAN IT WAS HORRIBLE AND DIDN'T COVER *** THIS PRODUCT IS PURE *** AND A WASTE OF MONEY THE COMPANY AS A WHOLE IS NO HONORABLE AND I GUESS USING THESE TACTICS WORK 99% OF THE TIME IT WON'T FOR THE 1% WHICH IS ME.

THEY ARE THE WORST!!!! AS FAR AS I AM CONCERNED I AM DONE WITH THEM SO FOR ME IT IS RESOLVED SINCE I WON'T RETURN IT UNLESS THEY PAY THE FULL AMOUNT WHICH IS ABOUT WHAT IT COST TO BEGIN WITH AND JUST SAY WE ARE AT A STALEMATE AND THEY WILL LOOSE!!!

MY BANK CHARGED THEM BACK - WITH CONSUMER AFFAIRS I COMPLAINED ABOUT THEIR DECEPTIVE ADS THEY DON'T TELL YOU IT IS A CLUB!!! SO YOU ARE WARNED DO NOT BUY THIS *** YOU WILL END UP AT WAR WITH THEN FOR THE RETURN.

Original review posted by user Feb 28, 2019
I tired this product - it was junk and a club. Called told them I was not joining a "club" didn't need monthly $39 charged to my card for this product and wanted to return it. They encouraged me to try it and I did and it was junk - didn't do anything they claimed - in fact it ran onto my turtle neck - I wanted to return it they told me I could at my cost - what - it would cost me as much to send it back as it would to keep it so I called me back did a charge back then they offered me $10 towards the cost of the return - still out o pocket so I said no plus I am disabled do I have time to go to the post office.....anyway now they send me an email today if I don't allow the charge or return the product on my dime then they will put in in collections for what$27 - so I told them go ahead I don't care I will report you to the FTC and I did and now doing it on every single site I can think of. You have been warned. They are a scam sell inferior product and make it so you pay to return it and if you don't find out in time it is a club they will charge your card. WOW DON'T SAY I DID'W WARN YOU!!!!!!!!!!!!!1
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ID
#1482633 Review #1482633 is a subjective opinion of poster.
Location
Torrance, California
Product
Luminess Air Airbrush Makeup
Pros
  • Your product
Reason of review
Bad quality

Luminess Air - Terrible company

Oh my god where do I even begin.... For starters the product is just a cheap piece of trash and the customer service is just as trashy. It is beyond overpriced and extremely cheap. I would NEVER recommend this *** company to anyone! They continue to charge me $70+ a month even though I have cancelled my account 3 times. Wtf
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ID
#1482538 Review #1482538 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Did not want
  • Price misrepresented
  • Overcharged
Reason of review
Bad quality
Loss
$350
Preferred solution
Full refund

Luminess Air - Worst make up

I have had mine for over 3 yrs, still get it every 3 mon, still can not figure out how to use it, no will help me, its not worth it, find other product to use,, i did
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ID
#1479321 Review #1479321 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Bad quality
After using the Luminess Air, My skin, especially around the eyes were dry and on the upper cheeks are dry and flaky!! even though I tried to keep my facial area moist with oil it would go right back to being itchy, dry,flaky and uncomfortable through the day and...
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1 comment
Susan A
#1652433

SAME HAPPENED TO ME IT IS PURE JUNK. TOLD MY BACK TO CHARGE THEM BACK THEY WANT ME TO PAY TO RETURN IT ALMOST AS MUCH AS THE COST OF THE JUNK THEY SENT I WROTE THEM THAT I WAS CHARGING IT BACK THROUGH MY BANK IF THEY WANTED THE PRODUCT SEND ME A SHIPPING LABEL LIKE OTHER REPUTABLE COMPANIES AND THEY REUSED SAID THEY WOULD REIMBURSE ME (SHOULD I HOLD MY BREATH) I TOLD THEM NO FULL SHIPPING COST COVERED OR THE CHARGE BACK STANDS NOW THEY SEND ME A THREATENING EMAIL THEY WILL PUT ME IN COLLECTIONS. I CALLED THE FTC AND WILL FILE WITH EVERY SITE I CAN TO LET EVERYONE KNOW WHAT A LOAD OF *** THE MAKE UP IS AND THE COMPANY IS A SCAM

ID
#1478080 Review #1478080 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Pros
  • Misleading commercials about what you pay
  • I started out pretty hopeful and exciting
Cons
  • That the full cost was not prominently displayed and discussed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$37
Preferred solution
Full refund
First off this is complete junk makeup. The machine sprayed clumps of that *** liquid on my face then the “well” you put the liquid in is not made well and this liquid got all over my clothes and rug. It ruined them. It doesn’t wash out. I don’t know what this is made...
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1 comment
Susan A
#1652431

They are pulling the same *** with me saying if I charge back through my bank which I did they will put me in collections, I said go ahead I an posting my experience on any site I can and called the FTC and filed a complaint. They want you to pay to ship it back - really!

They don't tell you it is a club really - and it go on my clothes and stained them as well. Wow wish the tv stations would pull their ads it is such a scame

ID
#1475601 Review #1475601 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Bad quality

Luminess Air - EXPENSIVE

not honest about the price and I think the price is way too much!!!
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ID
#1474168 Review #1474168 is a subjective opinion of poster.
Location
Newark, Ohio
Product
Luminess Air Airbrush Makeup
Reason of review
Pricing issue
Loss
$185
Preferred solution
Full refund

Luminess Air - Expensive

did not tell the price for full amount just for that sale that day. not 8 payments of52.95 then 8 payments of 38.95 then 1.00 of 8 payments. it is not worth that amount of money and I would like mine cancelled now.
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ID
#1474160 Review #1474160 is a subjective opinion of poster.
Location
Newark, Ohio
Product
Luminess Air Airbrush Makeup
Reason of review
Problems with payment
Loss
$185
Preferred solution
Full refund

Luminess Air - Buyer Beware

As with many other reviews, I also responded to a special $19.95 offer, only to find out later that I would be billed for 4 monthly payments of $39.99 to actually pay for the system. I called to cancel and received an email saying that all returns required the original packing slip or they would be returned, and that all original packaging had to be received or a restocking fee would be charged. How are they going to restock used makeup? Fortunately, I still had the original packing slip. We will see how the return process goes? To be on the safe side, I cancelled the charge card used. Such a disappointment.
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ID
#1473747 Review #1473747 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Pricing issue

Luminess Air - Horrible Company with Horrible Employees - BAIT AND SWITCH!

My 72 year old mother in law tried to purchase in kit for $19.95 plus three easy payments of $29.99 = $109.92. To date, they have charged her over $325. They refuse to take a return even though my mother in law has been in the hospital since this purchase and it is still in the box - because she is dying. Heartless scamming company - do not purchase from these people!
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ID
#1464929 Review #1464929 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Bait and switch and no returns
  • Multiple charging and misleading ad
Reason of review
Return, Exchange or Cancellation Policy
Loss
$339
Preferred solution
Full refund

Luminess Air - Make up containers suck

The machine works great. Make up is good quality although isn’t what they say it is. My issue is I have wasted more than half of the product due to faulty containers. The makeup settles out. They even splatter all over you when you shake them to mix. I called customer service and I was enforced it was my error ( even though a bottle arrived packaged and spilled all over the box. It’s all about money and they aren’t cheep
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ID
#1461975 Review #1461975 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Not as described/ advertised
i sent my airbrush kit two weeks after i ordered it. paid cash. I sent 12/23/18 check 3 weeks later they say they never received it. that is a lie ! it has never been sent back to me through the post office. Paid cash can't find receipt. asked them to check warehouse...
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11 comments
HKP
#1945571

I would also like to join a lawsuit if there is one. A month ago I completely paid off my account.

And now for the last three or 4 months I've been charged every month for $1 and then also another time for $38.95. These are two separate charges, but every month... I just noticed... And like I said, this is after I completely paid off my system 3 or 4 months ago....

And what's up with the two separate charges one for a dollar and then the other for the $38.95, seems kinda strange, besides the fact that I shouldn't be getting charged at all..

I really hope they take care of this.. we will see??

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ID
#1460717 Review #1460717 is a subjective opinion of poster.
Location
Stafford, Texas
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - Defective product

Finally read instructions and had extra time to try out my machine for the first time and it didn't work. It does not airbrush any makeup. I expected much better quality for the total of $200 plus I'll be charged. I'm disappointed and hope that the company will make it right.
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ID
#1455010 Review #1455010 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective

Luminess Air - Awful awful no service or communication after sucked in

I need to return my Luminess I have to have a RA authorization and cannot get ahold of anyone I sat on phone for 35 minutes with no response so now I am waiting for a return call which I feel will not be coming. This is the worst service I have had on any product and it doesn't work it takes a whole tube of makeup just to do one face. machine is broke or it is bad product Sharon Anderson pkg reference 1294**** invoice # 1538**** custumer #289**** if you read this Luminess please contact me I don't know how else to get ahold of you......very upset and angry frustrated and disappointed
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ID
#1448258 Review #1448258 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Credit card fraud
  • Anything trying to get return authorization
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Full refund