After using the Luminess Air, My skin, especially around the eyes were dry and on the upper cheeks are dry and flaky!! even though I tried to keep my facial area moist with oil it would go right back to being itchy, dry,flaky and uncomfortable through the day and...
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1 comment
Susan A
#1652433

SAME HAPPENED TO ME IT IS PURE JUNK. TOLD MY BACK TO CHARGE THEM BACK THEY WANT ME TO PAY TO RETURN IT ALMOST AS MUCH AS THE COST OF THE JUNK THEY SENT I WROTE THEM THAT I WAS CHARGING IT BACK THROUGH MY BANK IF THEY WANTED THE PRODUCT SEND ME A SHIPPING LABEL LIKE OTHER REPUTABLE COMPANIES AND THEY REUSED SAID THEY WOULD REIMBURSE ME (SHOULD I HOLD MY BREATH) I TOLD THEM NO FULL SHIPPING COST COVERED OR THE CHARGE BACK STANDS NOW THEY SEND ME A THREATENING EMAIL THEY WILL PUT ME IN COLLECTIONS. I CALLED THE FTC AND WILL FILE WITH EVERY SITE I CAN TO LET EVERYONE KNOW WHAT A LOAD OF *** THE MAKE UP IS AND THE COMPANY IS A SCAM

ID
#1478080 Review #1478080 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Pros
  • Misleading commercials about what you pay
  • I started out pretty hopeful and exciting
Cons
  • That the full cost was not prominently displayed and discussed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$37
Preferred solution
Full refund
First off this is complete junk makeup. The machine sprayed clumps of that *** liquid on my face then the “well” you put the liquid in is not made well and this liquid got all over my clothes and rug. It ruined them. It doesn’t wash out. I don’t know what this is made...
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1 comment
Susan A
#1652431

They are pulling the same *** with me saying if I charge back through my bank which I did they will put me in collections, I said go ahead I an posting my experience on any site I can and called the FTC and filed a complaint. They want you to pay to ship it back - really!

They don't tell you it is a club really - and it go on my clothes and stained them as well. Wow wish the tv stations would pull their ads it is such a scame

ID
#1475601 Review #1475601 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Bad quality

Luminess Air - EXPENSIVE

not honest about the price and I think the price is way too much!!!
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ID
#1474168 Review #1474168 is a subjective opinion of poster.
Location
Newark, Ohio
Product
Luminess Air Airbrush Makeup
Reason of review
Pricing issue
Loss
$185
Preferred solution
Full refund

Luminess Air - Expensive

did not tell the price for full amount just for that sale that day. not 8 payments of52.95 then 8 payments of 38.95 then 1.00 of 8 payments. it is not worth that amount of money and I would like mine cancelled now.
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ID
#1474160 Review #1474160 is a subjective opinion of poster.
Location
Newark, Ohio
Product
Luminess Air Airbrush Makeup
Reason of review
Problems with payment
Loss
$185
Preferred solution
Full refund

Luminess Air - Buyer Beware

As with many other reviews, I also responded to a special $19.95 offer, only to find out later that I would be billed for 4 monthly payments of $39.99 to actually pay for the system. I called to cancel and received an email saying that all returns required the original packing slip or they would be returned, and that all original packaging had to be received or a restocking fee would be charged. How are they going to restock used makeup? Fortunately, I still had the original packing slip. We will see how the return process goes? To be on the safe side, I cancelled the charge card used. Such a disappointment.
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ID
#1473747 Review #1473747 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Pricing issue

Luminess Air - Horrible Company with Horrible Employees - BAIT AND SWITCH!

My 72 year old mother in law tried to purchase in kit for $19.95 plus three easy payments of $29.99 = $109.92. To date, they have charged her over $325. They refuse to take a return even though my mother in law has been in the hospital since this purchase and it is still in the box - because she is dying. Heartless scamming company - do not purchase from these people!
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ID
#1464929 Review #1464929 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Bait and switch and no returns
  • Multiple charging and misleading ad
Reason of review
Return, Exchange or Cancellation Policy
Loss
$339
Preferred solution
Full refund

Luminess Air - Make up containers suck

The machine works great. Make up is good quality although isn’t what they say it is. My issue is I have wasted more than half of the product due to faulty containers. The makeup settles out. They even splatter all over you when you shake them to mix. I called customer service and I was enforced it was my error ( even though a bottle arrived packaged and spilled all over the box. It’s all about money and they aren’t cheep
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ID
#1461975 Review #1461975 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Not as described/ advertised
i sent my airbrush kit two weeks after i ordered it. paid cash. I sent 12/23/18 check 3 weeks later they say they never received it. that is a lie ! it has never been sent back to me through the post office. Paid cash can't find receipt. asked them to check warehouse...
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4 comments
Marsha S
#1724993

Ugh, just purchasing the product you automatically agree to arbitration. Unfortunately no class action lawsuit.

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ID
#1460717 Review #1460717 is a subjective opinion of poster.
Location
Stafford, Texas
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - Defective product

Finally read instructions and had extra time to try out my machine for the first time and it didn't work. It does not airbrush any makeup. I expected much better quality for the total of $200 plus I'll be charged. I'm disappointed and hope that the company will make it right.
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ID
#1455010 Review #1455010 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective

Luminess Air - Awful awful no service or communication after sucked in

I need to return my Luminess I have to have a RA authorization and cannot get ahold of anyone I sat on phone for 35 minutes with no response so now I am waiting for a return call which I feel will not be coming. This is the worst service I have had on any product and it doesn't work it takes a whole tube of makeup just to do one face. machine is broke or it is bad product Sharon Anderson pkg reference 12941566 invoice # 15388521 custumer #2895398 if you read this Luminess please contact me I don't know how else to get ahold of you......very upset and angry frustrated and disappointed
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ID
#1448258 Review #1448258 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Anything trying to get return authorization
  • Credit card fraud
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Full refund
This company is a fraud!!! I paid for an airbrush system and nothing was included that was promised. The only thing I got was the system. No foundation, and nothing else promised. It’s not even listed on my packing slip but it is on my receipt. Now they refuse to issue...
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1 comment
Anonymous
#1622106

So So glad I didn't order from you. You should be ashamed to take advantage of people.

You will get your in the end. God Wii make sure if it.

ID
#1437715 Review #1437715 is a subjective opinion of poster.
Location
Hanford, California
Product
Luminess Air Airbrush Makeup
Reason of review
Not as described/ advertised

Luminess Air - Thank you for all your comments!

I'm glad I decided to take a look at the reviews before placing my orders. Thank you for saving me the headaches.
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ID
#1406142 Review #1406142 is a subjective opinion of poster.
Location
Rocky Mount, North Carolina
Product
Luminess Air Airbrush Makeup

Luminess Air - Like, BUT

When I received my package I was excited. That is until I opened it. There was makeup all over. I cleaned it up, washed all the bottles off and looked forward to using it the following morning. I shook the bottles only to have my Shade 2 spray all over my bathroom. I checked the cap again to make sure it was on tight, it was. After cleaning both myself and my bathroom, I decided to try it again. This time over the sink. Still sprayed. Only thing is, I cannot figure where it is coming from. Another thing, on TV it shows wrinkles and fine lines disappearing, well, my are still there front and centered! Just now as I was going over the invoice, it mentioned a sample of translucent powder,which I didn’t receive.
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ID
#1393951 Review #1393951 is a subjective opinion of poster.
Location
Cape Coral, Florida
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective
Compressor didn't work. Seamlessly received a new one. Product made my skin look worse. Seamlessly received a different product, but it didn't fix the problem. Returning product was opposite of seamless. When I called to return the system, I literally argued with cust....
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1 comment
Anonymous
#1630872

Anything that is advertised over and over on TV should be suspect. I am sure products that are can be found stacked up in a warehouse somewhere and they pay for the expensive TV time just to DESPERATELY try and move the product. They do not want to keep paying to store it...….think about it.

ID
#1389132 Review #1389132 is a subjective opinion of poster.
Location
Minturn, Colorado
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy
First the CD sent with kit . There is at least 80% that has no sound. I called because one of the container had leaked and had to spend another fee. Some guarantee. I am going to try and cancel the rest of the order. Problems..... Unable to get makeup to dispense from...
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ID
#1360738 Review #1360738 is a subjective opinion of poster.
Location
Melbourne, Florida
Product
Luminess Air Airbrush Makeup
Cons
  • Commercial is bald faced lie
Reason of review
Damaged or defective