Product: Luminess Air Airbrush Makeup Rating: 4 Stars Clear all filters (2 of 133 reviews match)
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4.1
Details
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
I bought two units a few months ago.ONE OF THE UNITS WAS FOR MY DAUGHTER. We both love the make up and find it is fast and easy to apply. I would like to see a better bookkeeping system where all charges are made clear on the packing slip. I don't have time to go...
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1 comment
Anonymous
#1463884

Agreed!!!! I thought it was a one-time mishap...

no worries. Second time, maybe it was MY mishap.

The fourth time : common denominator is the quality of the bottles or their shipping department! Great makeup, but when most of it ends up on my vanity, clothing or floor, it’s NOT worth it.

Review
#1077469 Review #1077469 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Pros
  • Make up
Cons
  • Quality of stylus and quality of make up bottles
Reason of review
Damaged or defective
Preferred solution
please upgrade you bottles to a better quality
Tags
  • Quality Control Issues
With Official Company Response
3.9
Details

Update by user Jul 28, 2016

OK, if you saw the interaction between Ashley from Luminess and myself when you click on "comments", I am now marking the issue as resolved. They did go and backout the incorrect charges to my debit card as promised, and they did send my order with expedited 2 day...

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4 comments
LuminessAir
Luminess Air Response
#1190179

Hi Dina,

Even though we have settled the issue I still want to address via online. Unfortunately, we are not able to control a credit card company blocking charges against our company.

Many times your credit card company will reach out to you to make sure it was actually you who placed the order, if a new company tries to make a charge. Once the credit card company gets the ok to let the charges go through, the order may be placed. This is the exact situation that occurred. The order has since been placed correctly for you with a 2 day rush added for free for your inconvenience.

I can assure you that you will never have a worry, as the Luminess charges are now an ok with your card company and will no longer be blocked. You have my contact email Ashley@luminessair.com, if you have any further questions or concerns.

A change in review is strongly suggested as there was a big misunderstanding regarding our company and your issue was addressed right away and taken care of. We greatly appreciate you as a customer and thank you so much for choosing Luminess Air.

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Review
#887073 Review #887073 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Good quality

Contact Luminess Air Customer Service

Mailing Address:
Luminess Direct LLC
12802 Capricorn
Stafford, Texas 77477
United States
Phone:
(888) 793-7474
All Luminess Air Contacts

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