Product: Luminess Air Airbrush Makeup Rating: 2 Stars Clear all filters (24 of 133 reviews match)
Filter by rating
filters
Product:
Rating:

Luminess Air - Should have known better

2.0
Details
I was called on the phone after trying to place an order on the phone in response to TV ad.My order was not able to be completed. They said it was not able to be ordered from my area/Canada.Then a few days later they called and offered me a special cdn deal.. Told me it was free shipping but it was not...I had to pay 80$ plus customs Order was wrong overpriced and def Not worth it.Makeup was just ok and the free gifts were cheap crap Not happy at all.I called several times and they were nice but I kept getting wrong products..not as promised.
View full review
Review
#1668988 Review #1668988 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Misleading commercial about the makeup coverage
  • Treated disrespectfully paying double what was advertised
Reason of review
Pricing issue
Tags
  • Product Real Costs

Luminess Air - Why am I being charged

2.2
Details
I purchase the tool and the makeup ...One time $39. Why am I being charged again this month another $39 ? I am pissed... about to return the piece. I want my money back or I will contact my bank. This is Fraud ! I did not authorized the 2nd charge.
View full review
Review
#1526661 Review #1526661 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Problems with payment
2.4
Details
This company will do anything to get your money. They say they guarantee the color match. Well, when I proceeded to identify that they sent me the wrong color, they said they would send me out the correct color at no additional charge, but as soon as I hung up with...
View full review
2 comments
OptimisticAkita
#1668894

Wow,I'm not alone.I thought I was an idiot since this was my first time purchasing anything online.These people are rude and I've paid dearly for my mistake.They even sent me make up I didn't ask for and charged me.I'm on disability and they took the last of what I had for the month.I have a 12 year old and have 6 dollars to live on for 26 days.These people don't care their taking advantage and giving false statements about their product and payment arrangements.I thought I paid them for what I got from them,and their response to me was you need to read and pay attention when you order things on line.They tried to turn it around like I'm the dumb one and should of known better.Thank God I have people I can trust with my money because they will not get another penny from me.I'm so mad at myself for not seeing all of this before I ordered.It's nice to see that I'm not an idiot they have misled allot of people.It's so disgusting and to think I was gonna surprise a frind.These people are a joke.I knew it was too good to be true.

View more comments
Review
#1496659 Review #1496659 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Pros
  • It was an okay product
Cons
  • Being overcharged
  • Foundation colors were off
  • Unethical
Reason of review
Return, Exchange or Cancellation Policy
Loss
$45
Preferred solution
Full refund

Luminess Air - Buyer Beware

1.6
Details
As with many other reviews, I also responded to a special $19.95 offer, only to find out later that I would be billed for 4 monthly payments of $39.99 to actually pay for the system. I called to cancel and received an email saying that all returns required the original packing slip or they would be returned, and that all original packaging had to be received or a restocking fee would be charged. How are they going to restock used makeup? Fortunately, I still had the original packing slip. We will see how the return process goes? To be on the safe side, I cancelled the charge card used. Such a disappointment.
View full review
Review
#1473747 Review #1473747 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Pricing issue

Luminess Air - Defective product

1.8
Details
Finally read instructions and had extra time to try out my machine for the first time and it didn't work. It does not airbrush any makeup. I expected much better quality for the total of $200 plus I'll be charged. I'm disappointed and hope that the company will make it right.
View full review
Review
#1455010 Review #1455010 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective
1.7
Details
This company is a fraud!!! I paid for an airbrush system and nothing was included that was promised. The only thing I got was the system. No foundation, and nothing else promised. It’s not even listed on my packing slip but it is on my receipt. Now they refuse to issue...
View full review
1 comment
Anonymous
#1622106

So So glad I didn't order from you. You should be ashamed to take advantage of people.

You will get your in the end. God Wii make sure if it.

Review
#1437715 Review #1437715 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Not as described/ advertised
2.0
Details
When I received my package I was excited. That is until I opened it. There was makeup all over. I cleaned it up, washed all the bottles off and looked forward to using it the following morning. I shook the bottles only to have my Shade 2 spray all over my bathroom. I...
View full review
Review
#1393951 Review #1393951 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective
1.8
Details
I called luminess air and ordered 2- 3 speed models one was a gift for my daughter and the other was for me. when they arrived only one was a 3 speed and I called to get the other exchanged and find out what happened and they told me for an additional $70 I could get...
View full review
Review
#1234481 Review #1234481 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Not as described/ advertised
Loss
$70
Preferred solution
Deliver product or service ordered

First Luminess Air I got didn't even work and now they're ch

1.5
Details
The first woman has air I got didn't even work never got to use it sent me a second machine didn't tell me how to send that one back or give me a number and has been charging me double since then
View full review
Review
#1189430 Review #1189430 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective

Contact Luminess Air Customer Service

Mailing Address:
Luminess Direct LLC
12802 Capricorn
Stafford, Texas 77477
United States
Phone:
(888) 793-7474
All Luminess Air Contacts

Luminess Air Reviews

  1. 561 reviews
  2. 156 reviews
  3. 48 reviews
  4. 29 reviews
  5. 29 reviews
Luminess Air reviews
1.8
Details
I ordered the system for my daughter for christmas.since then I have had 8 payments taken out of my bank account. although they have not overcharged me, they brak up the bill to take out many small payments. there's 26.80 for membership in a re-order club I didn't know...
View full review
2 comments
Anonymous
#1673197

Luminous is still taking money out of my account., even though I canceled it! Wasn’t 3 pymt like advertised and still continues to this day!

Sent message today through their fb page!

If it doesn’t stop.. I will go to next resolution!

View more comments
Review
#1186218 Review #1186218 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Pros
  • Product
Cons
  • Seperated charges instead of 1 combined charge
  • Whole scam of the infomercial
Reason of review
Problems with payment
Loss
$120
Preferred solution
Let the company propose a solution
Tags
  • hidden fees