Product: Luminess Air Airbrush Makeup Clear all filters (133 of 133 reviews match)
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4.1
Details
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
I bought two units a few months ago.ONE OF THE UNITS WAS FOR MY DAUGHTER. We both love the make up and find it is fast and easy to apply. I would like to see a better bookkeeping system where all charges are made clear on the packing slip. I don't have time to go...
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1 comment
Anonymous
#1463884

Agreed!!!! I thought it was a one-time mishap...

no worries. Second time, maybe it was MY mishap.

The fourth time : common denominator is the quality of the bottles or their shipping department! Great makeup, but when most of it ends up on my vanity, clothing or floor, it’s NOT worth it.

Review
#1077469 Review #1077469 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Pros
  • Make up
Cons
  • Quality of stylus and quality of make up bottles
Reason of review
Damaged or defective
Preferred solution
please upgrade you bottles to a better quality
Tags
  • Quality Control Issues
1.0
Details
Luminess Air - Airbush Makeup Review
Luminess Air - Airbush Makeup Review
They sound nice when you first call but they have messed up on my order and sent me parts ( not the complete machine) but I do not own the machine yet!!And the parts were not the complete machine and the product that I ordered is not complete either. Then they would...
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1 comment
Anonymous
#1261634

Hi there,

I am in the same situation you are! I was wondering if you have gotten anywhere with them?

What you told in your review they told me.

They even hung up on me! How do I file a complaint with the BBB?

Review
#977590 Review #977590 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Order processing issue
With Official Company Response
1.0
Details
Luminess Air - Deceptive Advertisement
I ordered the Luminess Airbrush System after seeing an advertisement and demo on late night TV. What was not said in the advert was that the $24.91 for a 30 day trial was not the entire price of the product but I owed another $338.61 for the product. I am returning the...
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18 comments
Anonymous
#1550467

I am also having trouble returning it. They had my name spelled wrong-but they seem to charge it under the right name.

They had my email spelled wrong as well. Trouble understanding representative. When I tried another call-his name was also MILO.

They are all named MILO & don't want you to return anything. I'm so not happy!

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Review
#899105 Review #899105 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Hours not compatible
  • Only able to contact m f 830 530 cst
Reason of review
Problems with payment
Loss
$25
Preferred solution
Full refund
Tags
  • Facial Product
I saw a commercial on for Luminess on TV.It was very impressive. You could try it for $29.95, so I called. The lady that answered said that I could even get it for $19.95! Unfortunately, I gave her my credit card number not realizing it would cost a lot more. When she...
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4 comments
Anonymous
#1701982

Anonymous - after ALL these complaints why wasn't anything been done? I've been trying to cancel for a year now, but I cannot reach anyone., You can't even edit your information online!

Actually, you can't edit anything. It won't let you.

REALLY BAD CUSTOMER SERVICE!! And can't talk to anyone

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Review
#1099350 Review #1099350 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
1.2
Details
I had seen so many glowing reviews of this product and decided I would take the risk and try it out.I was not looking to pay 350 dollars for a system so I looked around for some deals. Groupon had the pro system listed for around 200 dollars, which I thought was a...
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4 comments
Anonymous
#1615577

not a all happy with the product makes my skin feel tight and fake I have had three bottles leak due to top just coming off.

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Review
#954177 Review #954177 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Bad quality
1.1
Details

Update by user Sep 16

and.... your money back guarantee doesn't exist.You never get back your original investment of 67$.

They do everything you can to charge you as much as it would cost to make all the payments.

They will give you longer to pay it off. But make no mistake,they are not...

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1 comment
SourTarantula491
#1748576

In addition, they claim money back guarantee.. Well, surprise, no they don't.

They don't give you your up front payment of 67$. They just cancel future payments and monthly shipments. You still have to mail it back at your own expense and lose the 67$ just to return your money back guarantee purchase.

I called them and they told me to read the FINE PRINT. I guess it was extra fine.

Review
#1655157 Review #1655157 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Pros
  • Misleading commercials about what you pay
Cons
  • Poor customer service follow-up
  • Return policy is ridiculous
  • Too many to list
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund
Tags
  • luminess products and employees
  • Luminus Air Scam
  • Luminess Air Complaint
  • Misleading Commercials About What

Luminess Air - Should have known better

2.0
Details
I was called on the phone after trying to place an order on the phone in response to TV ad.My order was not able to be completed. They said it was not able to be ordered from my area/Canada.Then a few days later they called and offered me a special cdn deal.. Told me it was free shipping but it was not...I had to pay 80$ plus customs Order was wrong overpriced and def Not worth it.Makeup was just ok and the free gifts were cheap crap Not happy at all.I called several times and they were nice but I kept getting wrong products..not as promised.
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Review
#1668988 Review #1668988 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Misleading commercial about the makeup coverage
  • Treated disrespectfully paying double what was advertised
Reason of review
Pricing issue
Tags
  • Product Real Costs

Luminess Air - Read the every four months product despite cancellation! That you don’t know anout...

1.0
Details
I cancelled product, Returned same. Four months later, billing for unreceived product despite cancellation, Not about product, the color was not of my liking. i have NOT used the sprayer again. This is about billing practices. Today customet rep wad able to tell me about my call in MARCH AND ONLY when I PRESSED for an answer (rep MARCEL); no disclosure at the time that I would be billed AGAIN. He was HARD CORE SELL, but I didn’t want to keep trying to blend a Color! Interesting..,you cannot submit unless you agree to their terms!
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Review
#1651987 Review #1651987 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Cancelled
  • Cancelled still got billed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100000
Preferred solution
Full refund
Tags
  • TOTAL SCAM
Featured
Luminess Air - Bottles spilling airbrush unit broke after less than a year
Luminess Air - Bottles spilling airbrush unit broke after less than a year
Luminess Air - Bottles spilling airbrush unit broke after less than a year
Luminess Air - Bottles spilling airbrush unit broke after less than a year
Luminess Air - Bottles spilling airbrush unit broke after less than a year
Luminess Air - Bottles spilling airbrush unit broke after less than a year
I have had issues with the makeup bottles I had to buy my own bottles because the originals were breaking and when I shook the contents with the caps on the makeup came spilling out on my counter, mirror and on my clothes.I also bought a travel case; the case was made...
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Review
#1040979 Review #1040979 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Contact Luminess Air Customer Service

Mailing Address:
Luminess Direct LLC
12802 Capricorn
Stafford, Texas 77477
United States
Phone:
(888) 793-7474
All Luminess Air Contacts

Luminess Air Reviews

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Luminess Air reviews
1.0
Details
Ordered luminess air for anniversary special “$19.95”. That was a joke! When I called to cancel, I was told it would be $57.95. I said what happened to the $19.95, well you ordered a couple extras which brought it up to $57.95. I said why wasn’t I told that. I asked...
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1 comment
Anonymous
#1741568

Lmao just read what you purchase, if you get extras is because you agreed!

Review
#1630584 Review #1630584 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Frudulent return policy
  • Price fraudulent return policy
  • Price
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5795
Preferred solution
Full refund
Tags
  • TOTAL SCAM