Product: Luminess Air Airbrush Makeup Clear all filters (11 of 133 reviews match)
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City:
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Product:
1.8
Details
Luminess Air - Did not receive a full refund
I purchased the system and paid for it in full.Once I received the makeup it was to orange in color for me. It also was not practical for a new mother. Sometimes I have to put my makeup on in the car (in the carpool line). As much as I would love to have lots of time...
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1 comment
ScrawnyBoxerDog
#1718108

Luminess Air did the same to even though I return the products they refuse me my refund. They lied to my Bank saying I l authorized to do installment plan I would never ever would pay that type of money 4 make up

Review
#1180827 Review #1180827 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - Terrible

Luminess Air - Terrible
Luminess Air - Terrible
My products came, 1 bottle leaking and half gone and the other broke. Joke!!!! Top gone on the 1 knocked it over and spilled!!!!
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Review
#1145691 Review #1145691 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective
Featured
4.1
Details
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
I bought two units a few months ago.ONE OF THE UNITS WAS FOR MY DAUGHTER. We both love the make up and find it is fast and easy to apply. I would like to see a better bookkeeping system where all charges are made clear on the packing slip. I don't have time to go...
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1 comment
Anonymous
#1463884

Agreed!!!! I thought it was a one-time mishap...

no worries. Second time, maybe it was MY mishap.

The fourth time : common denominator is the quality of the bottles or their shipping department! Great makeup, but when most of it ends up on my vanity, clothing or floor, it’s NOT worth it.

Review
#1077469 Review #1077469 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Pros
  • Make up
Cons
  • Quality of stylus and quality of make up bottles
Reason of review
Damaged or defective
Preferred solution
please upgrade you bottles to a better quality
Tags
  • Quality Control Issues
Featured
Luminess Air - Bottles spilling airbrush unit broke after less than a year
Luminess Air - Bottles spilling airbrush unit broke after less than a year
Luminess Air - Bottles spilling airbrush unit broke after less than a year
Luminess Air - Bottles spilling airbrush unit broke after less than a year
Luminess Air - Bottles spilling airbrush unit broke after less than a year
Luminess Air - Bottles spilling airbrush unit broke after less than a year
I have had issues with the makeup bottles I had to buy my own bottles because the originals were breaking and when I shook the contents with the caps on the makeup came spilling out on my counter, mirror and on my clothes.I also bought a travel case; the case was made...
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Review
#1040979 Review #1040979 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.0
Details
Luminess Air - Airbush Makeup Review
Luminess Air - Airbush Makeup Review
They sound nice when you first call but they have messed up on my order and sent me parts ( not the complete machine) but I do not own the machine yet!!And the parts were not the complete machine and the product that I ordered is not complete either. Then they would...
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1 comment
Anonymous
#1261634

Hi there,

I am in the same situation you are! I was wondering if you have gotten anywhere with them?

What you told in your review they told me.

They even hung up on me! How do I file a complaint with the BBB?

Review
#977590 Review #977590 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Order processing issue
1.2
Details
I had seen so many glowing reviews of this product and decided I would take the risk and try it out.I was not looking to pay 350 dollars for a system so I looked around for some deals. Groupon had the pro system listed for around 200 dollars, which I thought was a...
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4 comments
Anonymous
#1615577

not a all happy with the product makes my skin feel tight and fake I have had three bottles leak due to top just coming off.

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Review
#954177 Review #954177 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Bad quality
1.3
Details
Luminess Air - Stealing in my friend's account for months.
Luminess Air - Stealing in my friend's account for months.
So my friend saw this add on tv, she is french and does get carried away by stuff like this so she just grabbed her card and went on the website. She though she was gonna pay like 29.99 and it turned out to be so muuuch more as the "free" gifts were not really free....
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3 comments
Anonymous
#1449050

I just ordered this like Friday now I read reviews . Is there a way to cancel before they send it

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Review
#938752 Review #938752 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Unauthorized billing of my credit card
  • Fraud
  • Poor customer service
Reason of review
They're a fucking fraud
Loss
$600
Preferred solution
Full refund
Tags
  • scamming customers
  • Facial Product
With Official Company Response
1.8
Details
Luminess Air - HORRIFIC  Packaging -Bottles break open!
Luminess Air - HORRIFIC  Packaging -Bottles break open!
Luminess Air - HORRIFIC  Packaging -Bottles break open!
Luminess Air - HORRIFIC  Packaging -Bottles break open!
Luminess Air - HORRIFIC  Packaging -Bottles break open!
Luminess Air - HORRIFIC  Packaging -Bottles break open!
Luminess Air - HORRIFIC  Packaging -Bottles break open!
I have learned that you can NEVER use this product with clothes on! ) I have chronicled these events and sent pictures to Luminess Air. The first 2 times I was sent a substitute at no cost , but it just continues to happen. What good is a replacement, if that bottle...
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2 comments
Anonymous
#1669184

I also received a bottle like this. Tried to open and top broke off!

The make up in the box and all over everything but I did not even try to get in touch because I knew it would be a problem. The additional bottles had makeup leaking from them as well. I have bought the system and now charged every three month and I am going to cancel as I haven't used it but three times at the most because you can not be in a hurry and put this stuff on. It makes a mess and I can not get the right colors.

If you don't take your time you have a caked on mess so I need to watch a few videos for help. Have spent well over two hundred on system and makeup. I was suppose to get a refund on make up sent, wrong color and I paid to ship back and never got the refund!

Going to start working on that now! Good luck to all who try but be ready to spend a lot!

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Review
#907752 Review #907752 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Pros
  • System itself
  • Makeup
Cons
  • Bottles breaking -over and over- what a mess and a waste
  • Unable to use defect product
Reason of review
Damaged or defective
Loss
$30
Preferred solution
Let the company propose a solution
With Official Company Response
1.0
Details
Luminess Air - Airbush Makeup Review from Dededo Village, Dededo
Luminess Air - Airbush Makeup Review from Dededo Village, Dededo
I was sent this on my email for the order I had placed last month.Then August came and I was sent this 2nd email which just upset me. If I knew I was going to be charged $400+ for this I would have never bought it. I was being told I will get my name reported to the...
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8 comments
Anonymous
#1203531

As some of us often do, we hear what we want to hear and get super excited about purchasing a product from TV, without really "paying close attention", to the offer being made. They clearly have on the 1st email laid out in detail a "TRIAL" charge, (not a free trial), of $29.95 + $17.50 s&h.

Looks like when they tried to collect what was owed you either denied the payment or didn't have the available credit to cover the charges, which would then make what would have been monthly installments, turn into them requiring remittance of the entire amount in full. ("You" voided their offer of an easy plan by not paying the 1st installment). I fail to understand your complaint. My advice would be sure, if it's not late, to return the merchandise via return receipt within the "allotted" 30 "paid", (this means you owe this amount at least + s&h), trial offer.

And copy your invoice with the words CANCEL ORDER written boldly and follow up with call and an email to cancel further charges. You absolutely owe the 1st billed amount.

Whether or not you act responsibly and cancel within 30 days, you may owe it all.

I wish you luck and we all need to pay very close attention to exactly what we're agreeing to when making sometimes, quick and spur of the moment, purchasing decisions. It can and WILL effect your credit.

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Review
#905667 Review #905667 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Pricing issue

Contact Luminess Air Customer Service

Mailing Address:
Luminess Direct LLC
12802 Capricorn
Stafford, Texas 77477
United States
Phone:
(888) 793-7474
All Luminess Air Contacts

Luminess Air Reviews

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  5. 29 reviews
Luminess Air reviews
With Official Company Response
1.0
Details
Luminess Air - Deceptive Advertisement
I ordered the Luminess Airbrush System after seeing an advertisement and demo on late night TV. What was not said in the advert was that the $24.91 for a 30 day trial was not the entire price of the product but I owed another $338.61 for the product. I am returning the...
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18 comments
Anonymous
#1550467

I am also having trouble returning it. They had my name spelled wrong-but they seem to charge it under the right name.

They had my email spelled wrong as well. Trouble understanding representative. When I tried another call-his name was also MILO.

They are all named MILO & don't want you to return anything. I'm so not happy!

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Review
#899105 Review #899105 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Hours not compatible
  • Only able to contact m f 830 530 cst
Reason of review
Problems with payment
Loss
$25
Preferred solution
Full refund
Tags
  • Facial Product