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Buy elsewhere | Luminess Air in Bastrop, Texas

I was about to buy. I am away of the 3 monthly payments but not the makeup club. Like any new skill I expect to have to practice to become proficient. My solution is to buy it from eBay for $80-90
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Review
#1681910 Review #1681910 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Research

Horrible unsafe product--please read. | Luminess Air

I purchased this product. After using it once my face broke out in red hives. I gave it to a friend who is much younger than I am and her face became so red and irritated that she had to go to the emergency room. The product was tested and found to contain so much harmful bacteria that it could cause infection. Please do not use the tubing or the liquid makeup. It is not safe. They will not give you a refund so just throw it out. I am a nurse and it is not safe to use on skin.
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1 comment
Anonymous
#1804335

Can't stand that company.

Review
#1680372 Review #1680372 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup

Should have known better | Luminess Air

I was called on the phone after trying to place an order on the phone in response to TV ad.My order was not able to be completed. They said it was not able to be ordered from my area/Canada.Then a few days later they called and offered me a special cdn deal.. Told me it was free shipping but it was not...I had to pay 80$ plus customs Order was wrong overpriced and def Not worth it.Makeup was just ok and the free gifts were cheap crap Not happy at all.I called several times and they were nice but I kept getting wrong products..not as promised.
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Review
#1668988 Review #1668988 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Treated disrespectfully paying double what was advertised
  • Misleading commercial about the makeup coverage
Reason of review
Pricing issue
Tags
  • Product Real Costs

Update by user Sep 16, 2019

and.... your money back guarantee doesn't exist.You never get back your original investment of 67$.

They do everything you can to charge you as much as it would cost to make all the payments.

They will give you longer to pay it off. But make no mistake,they are not...

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2 comments
Dulce F
#1748576

In addition, they claim money back guarantee.. Well, surprise, no they don't.

They don't give you your up front payment of 67$. They just cancel future payments and monthly shipments. You still have to mail it back at your own expense and lose the 67$ just to return your money back guarantee purchase.

I called them and they told me to read the FINE PRINT. I guess it was extra fine.

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Review
#1655157 Review #1655157 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Pros
  • Misleading commercials about what you pay
Cons
  • Too many to list
  • Poor customer service follow-up
  • Return policy is ridiculous
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund
Tags
  • luminess products and employees
  • Luminus Air Scam
  • Luminess Air Complaint
  • Misleading Commercials About What

RIP OFF!!! | Luminess Air

I ordered their system and it came in with no problems. I HAVE NOT RECEIVED ANY MAKEUP that they promise - 39.95( 38.95 + 1.00) I was charged TWICE EACH MONTH.... AND STILL TO THIS DAY... I HAVE NOT SEEN ANY MAKEUP; And they LOVE TO automatically sign people up for the Subscription... And NO.. I WILL NOT BE SCAMMED BECAUSE YOUR CUSTOMER SERVICE WORKERS ARE NON ENGLISH SPEAKING AMERICANS. The whole experience was and IS a NIGHTMARE. I HOPE YOU GO OUT OF BUSINESS!!!’
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Review
#1652120 Review #1652120 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • That customer service will not return my calls
  • Not receiving what i actually ordered and paid for
  • Did not want
Reason of review
EVERYTHING ON THIS LIST IS A DISASTER
Preferred solution
Full refund
Tags
  • luminess air complaints
  • Fraudulent Advertising
  • Customer Service Inconsistant

Read the every four months product despite cancellation! That you don’t know anout... | Luminess Air

I cancelled product, Returned same. Four months later, billing for unreceived product despite cancellation, Not about product, the color was not of my liking. i have NOT used the sprayer again. This is about billing practices. Today customet rep wad able to tell me about my call in MARCH AND ONLY when I PRESSED for an answer (rep MARCEL); no disclosure at the time that I would be billed AGAIN. He was HARD CORE SELL, but I didn’t want to keep trying to blend a Color! Interesting..,you cannot submit unless you agree to their terms!
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Review
#1651987 Review #1651987 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Cancelled still got billed
  • Cancelled
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100000
Preferred solution
Full refund
Tags
  • TOTAL SCAM
Ordered luminess air for anniversary special “$19.95”. That was a joke! When I called to cancel, I was told it would be $57.95. I said what happened to the $19.95, well you ordered a couple extras which brought it up to $57.95. I said why wasn’t I told that. I asked...
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1 comment
Anonymous
#1741568

Lmao just read what you purchase, if you get extras is because you agreed!

Review
#1630584 Review #1630584 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Price
  • Lack of stating the truth up front
  • Price fraudulent return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5795
Preferred solution
Full refund
Tags
  • TOTAL SCAM

Frustrated Customer | Luminess Air

I am truly frustrated with the AIr Brush System I received, I will have to say the stylus just sputters and spews. I have had this system maybe 1 1/2 years and only have used it three times. This began the second time I used it. I have followed all the videos recommended by the company to fix the problem. Its actually worse after taking apart and cleaning as recommended. Not to mention when I took it apart the first time 2 springs came out, yes two and im pretty sure as to all the info. I have gathered online from the company its suppose to have one spring, and I guess this attributed to the second problem, a loose trigger and lever. Im guessing because I could only get one spring fit back in the stylus.
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Review
#1627377 Review #1627377 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

*** equipment | Luminess Air

They sent me their stuff the air gun kept on jamming up when I sent it back to them they said it was defective they sent me another one guess what same thing so when they got the gun the second time and they told me that I said I just want to cancel and send all my crap back
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Review
#1626550 Review #1626550 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Time wasted
  • Horrible service
  • Customer service does not listen
Reason of review
Poor customer service
Loss
$200
Preferred solution
Really not sure how do you solve a waste of my time
Tags
  • Don T Buy This Scam

Contact Luminess Air Customer Service

Website:
www.luminessair.com
Mailing Address:
12802 Capricorn
Stafford, Texas 77477
United States
All Luminess Air Contacts

Luminess air

The advertising is confusing. The total cost is over 300.00 dollars after u buy the luminess air and after u do some digging on the internet. The thing broke after the second time of using it. It doesn’t take wrinkles away if they say that it’s delusional. The thing is worthless and a total rip off.
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Review
#1610335 Review #1610335 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup