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Verified Reviewer

Luminess Air - Because the delivery service sucks and I never received my package today and I'm upset

I highly recommend this makeup I love the product it's beautiful it's the best product ever but the delivery service I still haven't received my makeup my airbrush that I've been waiting for delivery was today and never showed
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ID
#2235527 Review #2235527 is a subjective opinion of poster.
Location
North Hollywood, California
Product
Luminess Air Airbrush Makeup

Luminess Air - To cancel

Did not speak to anyone. I was instructed to leave a message and I would hear from someone within 48 hours.... I was not given any other option

User's recommendation: Be patient.

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ID
#2172615 Review #2172615 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Preferred solution
Cancel membership

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Verified Reviewer

Luminess Air - False advertising

This machine is such a rip-off . I decided to purchase this air brush thing for my mom. The first day we got it we tested it. My mom was so bummed out. I felt so devastated to see her upset. What they advertise on TV is not true at all. The make up looked so awful. It did not do what they said it would do. It's a waste of time the amount of time it took to get the Make up on and to dry. It was a nightmare. Not to mention the process of sending it back. I did what I supposed to in order to send back the machine. A month or two later I get emails to where they be are trying to charge me for the machine. I told them I I sent that back 2 months ago. They wanted the tracking number. So finally I found the number and email it to them. They told me that the trail offer is not valid for a refund and no further charges will be due. Something needs to be done about this.

User's recommendation: Don't buy it . It's a faulty device. It's not true.

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1 comment
Anonymous
#1897809

I too bought this and was excited to try. They forgot to mention that they would be recharging my card three more times 59.78.

after I called to cancell my membership within the 30 day guide line. It was not as shown on tv. The make up was poor quality and pasty.

Called back to complain about the three charges and they would only give credit to buy more *** make up I don't want. I'm disgusted

ID
#2047281 Review #2047281 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Loss
$30
Preferred solution
Let the company propose a solution

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Verified Reviewer

Luminess Air - Refund on last 2payments

The last to payments were taking from a account i closed 2days ago the 64.94 & the 38.95 was taken from my paypal account & was not supposted to be in want & need a refund back to my account today

User's recommendation: Stay away it's not worth it.

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1 comment
Amoura
#1891745

File a complaint with the attorney generals office and the BBB.org..

ID
#1995861 Review #1995861 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Loss
$104
Preferred solution
Full refund

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Verified Reviewer

Luminess Air - Unsatisfied customer

I ordered this product bc it only mentioned the 19.99 and that wasn't the case at all. I've been trying to get someone on the phone, so I can get return information, but no luck. Then they recently charged my credit card, I've got navy federal and I'm sure they block it. It didn't even match my color, I should've known better if it was on an late night advertisement.

User's recommendation: Everything that glitters ain't gold!

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ID
#1874925 Review #1874925 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Loss
$70
Preferred solution
Full refund

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Verified Reviewer

Luminess Air - Scam!

April2/24/19-Andrew6/25/19-Sophi7/2/19 on and on! Now it is 2/26/20 and they are still charging my credit card. They say 24 hour customer service. DON'T BELIEVE IT!!!!! You never can reach them. I am calling my attorney general! Someone has to stop them! I will not tolerate this!!!
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ID
#1805663 Review #1805663 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Scam
Loss
$479
Preferred solution
Report them!

Luminess Air - Buy elsewhere

I was about to buy. I am away of the 3 monthly payments but not the makeup club. Like any new skill I expect to have to practice to become proficient. My solution is to buy it from eBay for $80-90
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ID
#1681910 Review #1681910 is a subjective opinion of poster.
Location
Bastrop, Texas
Product
Luminess Air Airbrush Makeup
Reason of review
Research

Luminess Air - Horrible unsafe product--please read.

I purchased this product. After using it once my face broke out in red hives. I gave it to a friend who is much younger than I am and her face became so red and irritated that she had to go to the emergency room. The product was tested and found to contain so much harmful bacteria that it could cause infection. Please do not use the tubing or the liquid makeup. It is not safe. They will not give you a refund so just throw it out. I am a nurse and it is not safe to use on skin.
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1 comment
Anonymous
#1804335

Can't stand that company.

ID
#1680372 Review #1680372 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup

Luminess Air - Should have known better

I was called on the phone after trying to place an order on the phone in response to TV ad.My order was not able to be completed. They said it was not able to be ordered from my area/Canada.Then a few days later they called and offered me a special cdn deal.. Told me it was free shipping but it was not...I had to pay 80$ plus customs Order was wrong overpriced and def Not worth it.Makeup was just ok and the free gifts were cheap crap Not happy at all.I called several times and they were nice but I kept getting wrong products..not as promised.
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ID
#1668988 Review #1668988 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Treated disrespectfully paying double what was advertised
  • Misleading commercial about the makeup coverage
Reason of review
Pricing issue
Update by user Sep 16, 2019

and.... your money back guarantee doesn't exist.You never get back your original investment of 67$.

They do everything you can to charge you as much as it would cost to make all the payments.

They will give you longer to pay it off. But make no mistake,they are not...

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2 comments
Dulce F
#1748576

In addition, they claim money back guarantee.. Well, surprise, no they don't.

They don't give you your up front payment of 67$. They just cancel future payments and monthly shipments. You still have to mail it back at your own expense and lose the 67$ just to return your money back guarantee purchase.

I called them and they told me to read the FINE PRINT. I guess it was extra fine.

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ID
#1655157 Review #1655157 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Pros
  • Misleading commercials about what you pay
Cons
  • Return policy is ridiculous
  • Too many to list
  • Poor customer service follow-up
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund

Luminess Air - RIP OFF!!!

I ordered their system and it came in with no problems. I HAVE NOT RECEIVED ANY MAKEUP that they promise - 39.95( 38.95 + 1.00) I was charged TWICE EACH MONTH.... AND STILL TO THIS DAY... I HAVE NOT SEEN ANY MAKEUP; And they LOVE TO automatically sign people up for the Subscription... And NO.. I WILL NOT BE SCAMMED BECAUSE YOUR CUSTOMER SERVICE WORKERS ARE NON ENGLISH SPEAKING AMERICANS. The whole experience was and IS a NIGHTMARE. I HOPE YOU GO OUT OF BUSINESS!!!’
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ID
#1652120 Review #1652120 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Overcharged
  • That customer service will not return my calls
  • Not receiving what i actually ordered and paid for
Reason of review
EVERYTHING ON THIS LIST IS A DISASTER
Preferred solution
Full refund

Luminess Air - Read the every four months product despite cancellation! That you don’t know anout...

I cancelled product, Returned same. Four months later, billing for unreceived product despite cancellation, Not about product, the color was not of my liking. i have NOT used the sprayer again. This is about billing practices. Today customet rep wad able to tell me about my call in MARCH AND ONLY when I PRESSED for an answer (rep MARCEL); no disclosure at the time that I would be billed AGAIN. He was HARD CORE SELL, but I didn’t want to keep trying to blend a Color! Interesting..,you cannot submit unless you agree to their terms!
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ID
#1651987 Review #1651987 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Cancelled
  • Cancelled still got billed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100000
Preferred solution
Full refund
Ordered luminess air for anniversary special “$19.95”. That was a joke! When I called to cancel, I was told it would be $57.95. I said what happened to the $19.95, well you ordered a couple extras which brought it up to $57.95. I said why wasn’t I told that. I asked...
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1 comment
Anonymous
#1741568

Lmao just read what you purchase, if you get extras is because you agreed!

ID
#1630584 Review #1630584 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Price
  • Price fraudulent return policy
  • Frudulent return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5795
Preferred solution
Full refund

Luminess Air - Frustrated Customer

I am truly frustrated with the AIr Brush System I received, I will have to say the stylus just sputters and spews. I have had this system maybe 1 1/2 years and only have used it three times. This began the second time I used it. I have followed all the videos recommended by the company to fix the problem. Its actually worse after taking apart and cleaning as recommended. Not to mention when I took it apart the first time 2 springs came out, yes two and im pretty sure as to all the info. I have gathered online from the company its suppose to have one spring, and I guess this attributed to the second problem, a loose trigger and lever. Im guessing because I could only get one spring fit back in the stylus.
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ID
#1627377 Review #1627377 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Luminess Air - *** equipment

They sent me their stuff the air gun kept on jamming up when I sent it back to them they said it was defective they sent me another one guess what same thing so when they got the gun the second time and they told me that I said I just want to cancel and send all my crap back
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ID
#1626550 Review #1626550 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Customer service does not listen
  • Time wasted
  • Horrible service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Really not sure how do you solve a waste of my time