The total cost is nearly $300!!! My face isn't even worth that! I am concerned I will be dealing with Luminess Air and the Better Business Bureau for a long time. I hope you read the reviews before purchasing the trial. I have ordered products on trial before and have...
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ID
#1218661 Review #1218661 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Full refund

Luminess Air - Disappointed

Since purchasing the system 6 months ago, I have had to replace the Stylus four times because it jist quit working! Not happy at all
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ID
#1212668 Review #1212668 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Bad quality

Luminess Air - SCAM!!!!!

The whole thing is a big scam. They tell yiu yiu get a 30 day money back guarantee, but after I tried it, and returned it within 14 days, they credited my card with $1.00. No explanation!! Tried calling several times, they either put me on hold and never get back on the call, or tell you they will call you back and never do. So, now i have no product, and no money. Will never buy from them again.
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ID
#1199792 Review #1199792 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy
I watch the Tv add for at least 1 month before i decided to take luminess up on there 80 0/0 off make up system i do not ever hear that im purchasing a trial product your add lead to to believe i was puchasing the air system and free gifts for $19.99 + shipping then in...
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ID
#1199726 Review #1199726 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - Unprofessional Business practices

I ordered and recived my Luminess Air system in December 2017. I was not satisfied with it. So, I called a Rep. and she told me I could send iit back . Gave me the details and sent me a email. I sent it back "Priority "Mail " 2day delivery. This was 5th of Febuaty and still they say they never reveived it .And, they charged me $35.00 for something that I have no idea. Its really possed me off. So, O had to cancel my bank card and filed a complaint with the BBB. Hopefully, Things will work out.
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ID
#1198983 Review #1198983 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - No e gusto para nada

No me gusto. No es realmente lo que se ce en la television.
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ID
#1196812 Review #1196812 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Not as described/ advertised

Luminess Air - Don't buy this product

So yes I thought I had done the research on this product and apparently I didn't. It is a terrible product. What is worst is the terrible customer service. I calleld in twice to get a RA# to return this terrible item and was told to leave a message because volumes were high. It was a scam. Until the third call and they came on line and they said leave yourname and number again I said no way, I want a manager. After 20 minutes on the phone she gave me a long confusing method of how I would have to return it and at my cost. no refund for shipping. so I am finally sending it back ! Next problem is deleting your account after I see that the refund gets applied, they said it could take up to 6 weeks. they have to recieve the product , have it inspectd, then if it is good send it to refunds to begin apply the refund. OMG! so mad at myself for ordering it
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1 comment
Anonymous
#1508226

I got it, the foundation was broke, and leaking, the DVD did not even work (past the intro) . I should have followed my first in stink, too good to be true. I was scammed once again

ID
#1191705 Review #1191705 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Bad quality
Preferred solution
Full refund

First Luminess Air I got didn't even work and now they're ch

The first woman has air I got didn't even work never got to use it sent me a second machine didn't tell me how to send that one back or give me a number and has been charging me double since then
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ID
#1189430 Review #1189430 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective
I ordered the system for my daughter for christmas.since then I have had 8 payments taken out of my bank account. although they have not overcharged me, they brak up the bill to take out many small payments. there's 26.80 for membership in a re-order club I didn't know...
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2 comments
Anonymous
#1673197

Luminous is still taking money out of my account., even though I canceled it! Wasn’t 3 pymt like advertised and still continues to this day!

Sent message today through their fb page!

If it doesn’t stop.. I will go to next resolution!

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ID
#1186218 Review #1186218 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Pros
  • Product
Cons
  • Seperated charges instead of 1 combined charge
  • Whole scam of the infomercial
Reason of review
Problems with payment
Loss
$120
Preferred solution
Let the company propose a solution

Luminess Air - No ra# after several attempts

Had called a few days after receiving product to get a ra#. Left for call back nothing. Texted and email only response was text but no ra # issued only contact company info. Want an ra# before my 30days! Product sucks too! Keep getting emails about specials, like thats going to happen! Will be contacting BBB. And bank!
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ID
#1185042 Review #1185042 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy
I recieved the Luminess Air Brush system as a gift. After having it at tops 60 days the tops of the bottles got cracks in them causing the makeup to seep out of it around the cap (where the threads are to screw on/off the cap). I do not travel with the system so I have...
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ID
#1183780 Review #1183780 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective

Luminess Air - They do not answer the phone

I want a RA so i can send it back! Tried calling 3 times and cant rwach any one.
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ID
#1183352 Review #1183352 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy
Luminess Air - Did not receive a full refund
I purchased the system and paid for it in full.Once I received the makeup it was to orange in color for me. It also was not practical for a new mother. Sometimes I have to put my makeup on in the car (in the carpool line). As much as I would love to have lots of time...
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1 comment
Masson
#1718108

Luminess Air did the same to even though I return the products they refuse me my refund. They lied to my Bank saying I l authorized to do installment plan I would never ever would pay that type of money 4 make up

ID
#1180827 Review #1180827 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - Did not work as on tv, did not send me all products i paid for

I ordered this makeup system..Commercial said its easy to have customer service let me return if it doesnt work for me..The first day I got it, I tried to use it and realized they HAD NOT sent me all the product I was supposed to get. I tried to reach customer service..on hold for 26 minutes..finally got a human to get return instructions..They said they couldnt help me and Id have to wait for someone to call me..Still no call..Ive called several times..on hold for a long time...got hung up on when I finally did get a human at customer service ON MY 4TH CALL....Finally (about 8 days after getting the product) I contacted my Chase Visa card company..They said theyd put a hold on my charge (I paid the entire amount not just intro amount)..I tried again today to reach customer svc at luminess..NO ANSWER...Ive spent now at least 2 or 3 hrs trying to resolve this and get my money back and RETURN THE JUNK TO LUMINESS AIR...DONT BUY THIS!!!! U CANT GET ANY CUSTOMER SERVICE...THEY HAVE YOUR CREDIT CARD INFO...
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ID
#1167623 Review #1167623 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Poor customer service
Loss
$146
Preferred solution
Full refund

Luminess Air - Spraying issue

I got my Luminess Air for Christmas and I just tried to use it and it will not spray any product out. Have any of you had that problem? If so is it fixable or no?
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2 comments
Anonymous
#1418218

Possibly not. I had the same thing happen with my Epic 2 system.

My package was upgraded with two Stylus and neither would spray even water through them. When I called customer service she was initially going to send me a new stylus but when I told her I suspected the compressor being the issue since both Stylus gave me the same issue, she sent a new stylus AND a new compressor right out. The compressor was the issue so I returned the old compressor and one stylus (even though it wasn't the problem) and now everything is good and I love using my new makeup!

I thought customer service was polite and on top of things. Sent me a replacement immediately with no problems.

Anonymous
#1415755

Yes it is fixable, you may need to tighten or loosen the needle. It’s happened to me before after cleaning it could be either way.

Just something you hve to giggle with till it’s perfect.

That’s all relly good luck hopes it helps - - - - - - - A

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ID
#1163726 Review #1163726 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective