Luminess Air - Missing primer

It doesn't work how it's it's supposed to I'm missing you my moisturizer / primer the lady tried to say that the bottle of shade number 3 is the one that supposed to have the primer and the moisturizer as well as to cover up in it we ordered color number two so they send us three and four so she's only going to add on 2 weeks extra to my month-long trial. It advertised for $20 but she said we're only renting it for $60 false advertisement you get the cheap *** machine instead of the pro Luminess Air which is probably the good one and the makeup's really dry airbrush for your painting on your car would probably work a lot better I'm interested in seeing how much that cost instead because this *** is false advertising As Seen On TV yeah I'll take the one that shows your skin like it is on TV not this tester model that I'm actually getting charged for the pro model when it's downgraded model where's the rest of my makeup I get all these colors that are for someone that's darker than me and I call about it and I put my order on 2-day ship well then just to get my makeup replaced she said it will take 2 weeks I want the same kind of deal that I previously paid for and why does why doesn't the first amount of the machine go towards the original cost she said no it's just flat $60 to rent it that wasn't what the TV said do you want to rent me for 60 bucks no why does the 60 bucks go against the cost of the total price false false false advertising and big big big hopes for this flawless skin thanks for getting us all excited for no reason rude
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ID
#1223322 Review #1223322 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Not as described/ advertised
First off, READ THE SMALL PRINT! The offer on TV for $19.99 is just a drop in the bucket compared to the nearly $400 they will charge your credit card. I was overcharged more than $50 for the useless airbrush. When I contacted them and demanded a complete breakdown of...
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1 comment
Anonymous
#1632756

Agree, i cancelked my subscription and they keep charging me. Now I jave to close my xard so they stop

ID
#1222887 Review #1222887 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Lack of stating the truth up front
  • Overcharged
Reason of review
Pricing issue
Loss
$58
Preferred solution
Full refund

Luminess Air - Rude non helpful

I have called them several times to complain that the color seemed to make me yellow. I have asked for help but to no avail, they keep telling me to try another color and mix this I have done I have even gone to the extent of making up my own formula using a water-base makeup. This seems to work.So why do I need there club I don't but I would like to thank them for being rude its so refreshing to see that companies still can treat there customers with non respect and get away with the scam. If you work for tem dont be unhappy you just represent the majority of scammers too.
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4 comments
Anonymous
#1453881

Give them a call they will help you. You have 30 days to try it.

Anonymous
#1453828

I called customer service yesterday and they were able to help me with my order. Give them a call.

Anonymous
#1453054

I work for customer care here in Colombia and well actually you give us a 'save' so *** yeah id love to help you.And well the club is good to it gives 70% off every order and the insurance for the machine

Mary M
#1453282
@PissedConsumer1453054

By you comment and non caring attitude to help I can tell the the company you work for have not trained you in the skills of Customer Service.#1. 70% off every order better check again.

(copy of recent order sent)Items in this orderQtySKUDescription1CK-SKA34Club Silk Enhanced Medium1CK60OFFContinuity 60% OFF DiscountOrder Details Order Date: 3/27/2018 Order Number: 124******** Shipping Method: Standard#2. Every company that sells a air brush system such as yours gives a warranty/insurancethat covers the machine.

As far as the makeup goes I feel that buying 6/7 different colors and trying to match to my skin tone is a waste of time and money. Your reply is still lacking in training.

View more comments (3)
ID
#1220675 Review #1220675 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Being scammed
Reason of review
Not as described/ advertised
Loss
$95
Preferred solution
Let the company propose a solution
The total cost is nearly $300!!! My face isn't even worth that! I am concerned I will be dealing with Luminess Air and the Better Business Bureau for a long time. I hope you read the reviews before purchasing the trial. I have ordered products on trial before and have...
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ID
#1218661 Review #1218661 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Full refund

Luminess Air - Disappointed

Since purchasing the system 6 months ago, I have had to replace the Stylus four times because it jist quit working! Not happy at all
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ID
#1212668 Review #1212668 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Bad quality

Luminess Air - SCAM!!!!!

The whole thing is a big scam. They tell yiu yiu get a 30 day money back guarantee, but after I tried it, and returned it within 14 days, they credited my card with $1.00. No explanation!! Tried calling several times, they either put me on hold and never get back on the call, or tell you they will call you back and never do. So, now i have no product, and no money. Will never buy from them again.
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ID
#1199792 Review #1199792 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy
I watch the Tv add for at least 1 month before i decided to take luminess up on there 80 0/0 off make up system i do not ever hear that im purchasing a trial product your add lead to to believe i was puchasing the air system and free gifts for $19.99 + shipping then in...
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ID
#1199726 Review #1199726 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - Unprofessional Business practices

I ordered and recived my Luminess Air system in December 2017. I was not satisfied with it. So, I called a Rep. and she told me I could send iit back . Gave me the details and sent me a email. I sent it back "Priority "Mail " 2day delivery. This was 5th of Febuaty and still they say they never reveived it .And, they charged me $35.00 for something that I have no idea. Its really possed me off. So, O had to cancel my bank card and filed a complaint with the BBB. Hopefully, Things will work out.
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ID
#1198983 Review #1198983 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - No e gusto para nada

No me gusto. No es realmente lo que se ce en la television.
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ID
#1196812 Review #1196812 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Not as described/ advertised

Luminess Air - Don't buy this product

So yes I thought I had done the research on this product and apparently I didn't. It is a terrible product. What is worst is the terrible customer service. I calleld in twice to get a RA# to return this terrible item and was told to leave a message because volumes were high. It was a scam. Until the third call and they came on line and they said leave yourname and number again I said no way, I want a manager. After 20 minutes on the phone she gave me a long confusing method of how I would have to return it and at my cost. no refund for shipping. so I am finally sending it back ! Next problem is deleting your account after I see that the refund gets applied, they said it could take up to 6 weeks. they have to recieve the product , have it inspectd, then if it is good send it to refunds to begin apply the refund. OMG! so mad at myself for ordering it
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1 comment
Anonymous
#1508226

I got it, the foundation was broke, and leaking, the DVD did not even work (past the intro) . I should have followed my first in stink, too good to be true. I was scammed once again

ID
#1191705 Review #1191705 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Bad quality
Preferred solution
Full refund

First Luminess Air I got didn't even work and now they're ch

The first woman has air I got didn't even work never got to use it sent me a second machine didn't tell me how to send that one back or give me a number and has been charging me double since then
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ID
#1189430 Review #1189430 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective
I ordered the system for my daughter for christmas.since then I have had 8 payments taken out of my bank account. although they have not overcharged me, they brak up the bill to take out many small payments. there's 26.80 for membership in a re-order club I didn't know...
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2 comments
Anonymous
#1673197

Luminous is still taking money out of my account., even though I canceled it! Wasn’t 3 pymt like advertised and still continues to this day!

Sent message today through their fb page!

If it doesn’t stop.. I will go to next resolution!

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ID
#1186218 Review #1186218 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Pros
  • Product
Cons
  • Seperated charges instead of 1 combined charge
  • Whole scam of the infomercial
Reason of review
Problems with payment
Loss
$120
Preferred solution
Let the company propose a solution

Luminess Air - No ra# after several attempts

Had called a few days after receiving product to get a ra#. Left for call back nothing. Texted and email only response was text but no ra # issued only contact company info. Want an ra# before my 30days! Product sucks too! Keep getting emails about specials, like thats going to happen! Will be contacting BBB. And bank!
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ID
#1185042 Review #1185042 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy
I recieved the Luminess Air Brush system as a gift. After having it at tops 60 days the tops of the bottles got cracks in them causing the makeup to seep out of it around the cap (where the threads are to screw on/off the cap). I do not travel with the system so I have...
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ID
#1183780 Review #1183780 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective

Luminess Air - They do not answer the phone

I want a RA so i can send it back! Tried calling 3 times and cant rwach any one.
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ID
#1183352 Review #1183352 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy