Compressor didn't work. Seamlessly received a new one. Product made my skin look worse. Seamlessly received a different product, but it didn't fix the problem. Returning product was opposite of seamless. When I called to return the system, I literally argued with cust....
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1 comment
Anonymous
#1630872

Anything that is advertised over and over on TV should be suspect. I am sure products that are can be found stacked up in a warehouse somewhere and they pay for the expensive TV time just to DESPERATELY try and move the product. They do not want to keep paying to store it...….think about it.

ID
#1389132 Review #1389132 is a subjective opinion of poster.
Location
Minturn, Colorado
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - Product

First the CD sent with kit . There is at least 80% that has no sound. I called because one of the container had leaked and had to spend another fee. Some guarantee. I am going to try and cancel the rest of the order. Problems..... Unable to get makeup to dispense from air brush. Air come thru but no makeup. Really disappointed . This should have been very easy. Just load and spray. Yea, sure anytime. I guess I should check more before I get things on line. I have in the past with no problem. Its a shame this isn't working because it would really make more females feel better about themselves. Well time to cut this off. Going to try and cancel any more.....
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ID
#1360738 Review #1360738 is a subjective opinion of poster.
Location
Melbourne, Florida
Product
Luminess Air Airbrush Makeup
Cons
  • Commercial is bald faced lie
Reason of review
Damaged or defective

Luminess Air - Bought nothing for 19.95 +sh!

Machine does not work properly, no cleaning solution, an watered down makeup liquid! WTHeck? Cancel my order. Product is on its way to you
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ID
#1348894 Review #1348894 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective

Luminess Air - Worse customer service ever

I don’t like the product. It’s just not compatible for my skin. It makes me feel sticky and just gross. The customer service guy that I called to return the item wouldn’t listen and repeatedly tried to sell me more product. I get it’s his job to try to sell product but when I have to tell you more than three times I’m not interested in the product and just give me a RA# to have him try to once again sell me more product it’s ridiculous. Idk if customer support is on commission or what but that’s ridiculous. After that I’ll never suggest this product to anyone.
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ID
#1297807 Review #1297807 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Poor customer service

Luminess Air - Purchased TV product and compressor didn't work

Sent the compressor back at my cost of $27 dollars. Received new compressor which worked for two days and quit. Loved using it but can't afford to keep replacing compressors. Luminess does not pay return shipping on defective products and i am finding their products very defective
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ID
#1297233 Review #1297233 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Bad quality

Luminess Air - TERRIBLE STAY AWAY

Still after calling companynot once not twice but YES 3 TIMES and after RETURNING nonworking makeup even the free gifts i didnt even want they are STILL trying ti push payments through even though order has been canceled and confirmed literally 3 times BEWARE of this company
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ID
#1290632 Review #1290632 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Problems with payment
Hello my name is Louise Hostetler I’ve always wanted this Luminess airbrush system!!! Both my sisters have this luminess airbrush system and rave about it!!! Knowing how I wanted this airbrush system the Past Christmas 2017 my mother gifted me the Luminess airbrush...
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1 comment
Anonymous
#1569383

My luminess air system doesn't work. , I have bought another stylist , I'm not giving it a good review, it sucks, do I really have to buy another 3oo dollar machine, , I am not a rich entitled woman, every dollar earned is quickly taken away from me , I think if it was made in the USA., it would work longer than 2 times, your product sucks, and then you want too charge 80 us dollars for the makeup, you people are just ripping off hardworking American women, SHAME ON YOU,

ID
#1287420 Review #1287420 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - Love it will continue to use this.

I have tried to contact, I received in my last order one of my bottles us damaged. The bottle is cracked and leaked out inside the bag. It is the Shade 4, should i send it back? Love the product. Thank you. Darletta Black
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ID
#1281519 Review #1281519 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective

Luminess Air - Stylus only works a short time,

This is the second time the stylus has stopped workng taken it all apart still dont work right...for what i paid for it this should not have happened...
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ID
#1236416 Review #1236416 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Bad quality
I called luminess air and ordered 2- 3 speed models one was a gift for my daughter and the other was for me. when they arrived only one was a 3 speed and I called to get the other exchanged and find out what happened and they told me for an additional $70 I could get...
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ID
#1234481 Review #1234481 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Not as described/ advertised
Loss
$70
Preferred solution
Deliver product or service ordered

Luminess Air - Don't buy, misleading

I ordered this product, after 3 weeks it came, i decided i did not want it, so i called to get a RA # to return it. After trying to get me to keep it. (Because i only had it 4 days) i got the RA #, during our conversation the lady told me that the fist shippment would be mailed on the 9th of May. Today is April 9th. When i asked why they would ship it in May ehen i wont even have their machine, they would by then. I was told they could not stop the first shipment. I dont understand, make me pay for another shipment of something i cant and wont use. Does not make sense to me. I never even tried the stupid thing and was told i could cancel any shipment at any time. Beware, they will say anything to get your card # and charge you what you dont want. They are liars and theifs......
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ID
#1229984 Review #1229984 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - Delivery system failure

Stylus does not work. Second one failed too. Horrible lying claims
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ID
#1227202 Review #1227202 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective

Luminess Air - Missing primer

It doesn't work how it's it's supposed to I'm missing you my moisturizer / primer the lady tried to say that the bottle of shade number 3 is the one that supposed to have the primer and the moisturizer as well as to cover up in it we ordered color number two so they send us three and four so she's only going to add on 2 weeks extra to my month-long trial. It advertised for $20 but she said we're only renting it for $60 false advertisement you get the cheap *** machine instead of the pro Luminess Air which is probably the good one and the makeup's really dry airbrush for your painting on your car would probably work a lot better I'm interested in seeing how much that cost instead because this *** is false advertising As Seen On TV yeah I'll take the one that shows your skin like it is on TV not this tester model that I'm actually getting charged for the pro model when it's downgraded model where's the rest of my makeup I get all these colors that are for someone that's darker than me and I call about it and I put my order on 2-day ship well then just to get my makeup replaced she said it will take 2 weeks I want the same kind of deal that I previously paid for and why does why doesn't the first amount of the machine go towards the original cost she said no it's just flat $60 to rent it that wasn't what the TV said do you want to rent me for 60 bucks no why does the 60 bucks go against the cost of the total price false false false advertising and big big big hopes for this flawless skin thanks for getting us all excited for no reason rude
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ID
#1223322 Review #1223322 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Not as described/ advertised
First off, READ THE SMALL PRINT! The offer on TV for $19.99 is just a drop in the bucket compared to the nearly $400 they will charge your credit card. I was overcharged more than $50 for the useless airbrush. When I contacted them and demanded a complete breakdown of...
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1 comment
Anonymous
#1632756

Agree, i cancelked my subscription and they keep charging me. Now I jave to close my xard so they stop

ID
#1222887 Review #1222887 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Overcharged
  • Lack of stating the truth up front
Reason of review
Pricing issue
Loss
$58
Preferred solution
Full refund

Luminess Air - Rude non helpful

I have called them several times to complain that the color seemed to make me yellow. I have asked for help but to no avail, they keep telling me to try another color and mix this I have done I have even gone to the extent of making up my own formula using a water-base makeup. This seems to work.So why do I need there club I don't but I would like to thank them for being rude its so refreshing to see that companies still can treat there customers with non respect and get away with the scam. If you work for tem dont be unhappy you just represent the majority of scammers too.
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4 comments
Anonymous
#1453881

Give them a call they will help you. You have 30 days to try it.

Anonymous
#1453828

I called customer service yesterday and they were able to help me with my order. Give them a call.

Anonymous
#1453054

I work for customer care here in Colombia and well actually you give us a 'save' so *** yeah id love to help you.And well the club is good to it gives 70% off every order and the insurance for the machine

Mary M
#1453282
@PissedConsumer1453054

By you comment and non caring attitude to help I can tell the the company you work for have not trained you in the skills of Customer Service.#1. 70% off every order better check again.

(copy of recent order sent)Items in this orderQtySKUDescription1CK-SKA34Club Silk Enhanced Medium1CK60OFFContinuity 60% OFF DiscountOrder Details Order Date: 3/27/2018 Order Number: 12452250002 Shipping Method: Standard#2. Every company that sells a air brush system such as yours gives a warranty/insurancethat covers the machine.

As far as the makeup goes I feel that buying 6/7 different colors and trying to match to my skin tone is a waste of time and money. Your reply is still lacking in training.

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ID
#1220675 Review #1220675 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Being scammed
Reason of review
Not as described/ advertised
Loss
$95
Preferred solution
Let the company propose a solution