This company is a fraud!!! I paid for an airbrush system and nothing was included that was promised. The only thing I got was the system. No foundation, and nothing else promised. It’s not even listed on my packing slip but it is on my receipt. Now they refuse to issue...
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2 comments
Anonymous
#1891416

I agree!

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ID
#1437715 Review #1437715 is a subjective opinion of poster.
Location
Hanford, California
Product
Luminess Air Airbrush Makeup
Reason of review
Not as described/ advertised

Luminess Air - Thank you for all your comments!

I'm glad I decided to take a look at the reviews before placing my orders. Thank you for saving me the headaches.
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ID
#1406142 Review #1406142 is a subjective opinion of poster.
Location
Rocky Mount, North Carolina
Product
Luminess Air Airbrush Makeup

Luminess Air - Like, BUT

When I received my package I was excited. That is until I opened it. There was makeup all over. I cleaned it up, washed all the bottles off and looked forward to using it the following morning. I shook the bottles only to have my Shade 2 spray all over my bathroom. I checked the cap again to make sure it was on tight, it was. After cleaning both myself and my bathroom, I decided to try it again. This time over the sink. Still sprayed. Only thing is, I cannot figure where it is coming from. Another thing, on TV it shows wrinkles and fine lines disappearing, well, my are still there front and centered! Just now as I was going over the invoice, it mentioned a sample of translucent powder,which I didn’t receive.
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ID
#1393951 Review #1393951 is a subjective opinion of poster.
Location
Cape Coral, Florida
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective

Luminess Air - 42 minutes arguing with customer service to "accept" return

Compressor didn't work. Seamlessly received a new one. Product made my skin look worse. Seamlessly received a different product, but it didn't fix the problem. Returning product was opposite of seamless. When I called to return the system, I literally argued with cust. service to process my request to return it. To top it off, it has been 3 days now and I have not received a confirmation or shipping label to return it.
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1 comment
Anonymous
#1630872

Anything that is advertised over and over on TV should be suspect. I am sure products that are can be found stacked up in a warehouse somewhere and they pay for the expensive TV time just to DESPERATELY try and move the product. They do not want to keep paying to store it...….think about it.

ID
#1389132 Review #1389132 is a subjective opinion of poster.
Location
Minturn, Colorado
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - Product

First the CD sent with kit . There is at least 80% that has no sound. I called because one of the container had leaked and had to spend another fee. Some guarantee. I am going to try and cancel the rest of the order. Problems..... Unable to get makeup to dispense from air brush. Air come thru but no makeup. Really disappointed . This should have been very easy. Just load and spray. Yea, sure anytime. I guess I should check more before I get things on line. I have in the past with no problem. Its a shame this isn't working because it would really make more females feel better about themselves. Well time to cut this off. Going to try and cancel any more.....
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ID
#1360738 Review #1360738 is a subjective opinion of poster.
Location
Melbourne, Florida
Product
Luminess Air Airbrush Makeup
Cons
  • Commercial is bald faced lie
Reason of review
Damaged or defective

Luminess Air - Bought nothing for 19.95 +sh!

Machine does not work properly, no cleaning solution, an watered down makeup liquid! WTHeck? Cancel my order. Product is on its way to you
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ID
#1348894 Review #1348894 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective

Luminess Air - Worse customer service ever

I don’t like the product. It’s just not compatible for my skin. It makes me feel sticky and just gross. The customer service guy that I called to return the item wouldn’t listen and repeatedly tried to sell me more product. I get it’s his job to try to sell product but when I have to tell you more than three times I’m not interested in the product and just give me a RA# to have him try to once again sell me more product it’s ridiculous. Idk if customer support is on commission or what but that’s ridiculous. After that I’ll never suggest this product to anyone.
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ID
#1297807 Review #1297807 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Poor customer service

Luminess Air - Purchased TV product and compressor didn't work

Sent the compressor back at my cost of $27 dollars. Received new compressor which worked for two days and quit. Loved using it but can't afford to keep replacing compressors. Luminess does not pay return shipping on defective products and i am finding their products very defective
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ID
#1297233 Review #1297233 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Bad quality

Luminess Air - TERRIBLE STAY AWAY

Still after calling companynot once not twice but YES 3 TIMES and after RETURNING nonworking makeup even the free gifts i didnt even want they are STILL trying ti push payments through even though order has been canceled and confirmed literally 3 times BEWARE of this company
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ID
#1290632 Review #1290632 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Problems with payment
Hello my name is Louise Hostetler I’ve always wanted this Luminess airbrush system!!! Both my sisters have this luminess airbrush system and rave about it!!! Knowing how I wanted this airbrush system the Past Christmas 2017 my mother gifted me the Luminess airbrush...
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1 comment
Anonymous
#1569383

My luminess air system doesn't work. , I have bought another stylist , I'm not giving it a good review, it sucks, do I really have to buy another 3oo dollar machine, , I am not a rich entitled woman, every dollar earned is quickly taken away from me , I think if it was made in the USA., it would work longer than 2 times, your product sucks, and then you want too charge 80 us dollars for the makeup, you people are just ripping off hardworking American women, SHAME ON YOU,

ID
#1287420 Review #1287420 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - Love it will continue to use this.

I have tried to contact, I received in my last order one of my bottles us damaged. The bottle is cracked and leaked out inside the bag. It is the Shade 4, should i send it back? Love the product. Thank you. Darletta Black
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ID
#1281519 Review #1281519 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective

Luminess Air - Stylus only works a short time,

This is the second time the stylus has stopped workng taken it all apart still dont work right...for what i paid for it this should not have happened...
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ID
#1236416 Review #1236416 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Bad quality

Luminess Air - Switch and bait

I called luminess air and ordered 2- 3 speed models one was a gift for my daughter and the other was for me. when they arrived only one was a 3 speed and I called to get the other exchanged and find out what happened and they told me for an additional $70 I could get another 3 speed. long story short they salesman lied to me on the phone about the price!!! after going rounds with them on the phone they finally said ok we can send you another 3 speed for $50. Wow imagine my surprise. when I was told I had bought one thing and switched for another so they could increase there sales.
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ID
#1234481 Review #1234481 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Not as described/ advertised
Loss
$70
Preferred solution
Deliver product or service ordered

Luminess Air - Don't buy, misleading

I ordered this product, after 3 weeks it came, i decided i did not want it, so i called to get a RA # to return it. After trying to get me to keep it. (Because i only had it 4 days) i got the RA #, during our conversation the lady told me that the fist shippment would be mailed on the 9th of May. Today is April 9th. When i asked why they would ship it in May ehen i wont even have their machine, they would by then. I was told they could not stop the first shipment. I dont understand, make me pay for another shipment of something i cant and wont use. Does not make sense to me. I never even tried the stupid thing and was told i could cancel any shipment at any time. Beware, they will say anything to get your card # and charge you what you dont want. They are liars and theifs......
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ID
#1229984 Review #1229984 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - Delivery system failure

Stylus does not work. Second one failed too. Horrible lying claims
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ID
#1227202 Review #1227202 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective