State: Illinois Product: Luminess Air Airbrush Makeup System Free Trial Clear all filters (3 of 112 reviews match)
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luminess air is a complete rip off scam scheme! I ordered my kit the ad and tel rep makes you believe the whole kit is $39.95, they dont tell you that that's just for a 30 day trial, they make it seem that's the total. then later when they keep billing you find out the...
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Review
#952186 Review #952186 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Not as described/ advertised
After original shipment of $19.95, you will be billed for 4 payments of $59.95 each!!!!Beware. You also get a LONG sales pitch even if you know all that from their TV commercial. They also want this complaint to be at least 100 words. I cut the call short when I heard...
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5 comments
Anonymous
#1499036

Wow, what about their promise of 30 day full refund guarantee ?

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Review
#949163 Review #949163 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Problems with payment
With Official Company Response
This product is awful and they fool you into to purchasing with trial and then charge $299.00.The make up is awful and the machine does not work correctly. They sent replacement makeup without ever speaking with me. When I asked how they knew what to send they said...
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1 comment
LuminessAir
Luminess Air Response
#1190337

Hi Mabel,

Thank you so much for taking the time out to communicate to us why our product did not meet your expectations. Here at Luminess Air, we do believe in full disclosure of all Terms and Conditions and definitely help in any way possible for any misunderstanding.

As I review your account, I am able to see that there was a call made to go over the account. The Representative price matched the system at a cheaper cost as well as cancelled the automatic shipments of foundation.

During this time, if not satisfied with the product Luminess Air would have definitely provided additional help with Airbrushing or provided a Return Authorization Number to return. Please reach out to me at Ashley@luminessair.com as I would love to assist you with this matter.

Review
#887012 Review #887012 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Product does not work as advertised and bait and switch tactics
Reason of review
Bad quality
Loss
$299
Preferred solution
Full refund
Tags
  • Scam Red Flag

Contact Luminess Air Customer Service

Mailing Address:
Luminess Direct LLC
12802 Capricorn
Stafford, Texas 77477
United States
Phone:
(888) 793-7474
All Luminess Air Contacts

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