State: Florida Product: Luminess Air Airbrush Makeup Clear all filters (4 of 133 reviews match)
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2.0
Details
When I received my package I was excited. That is until I opened it. There was makeup all over. I cleaned it up, washed all the bottles off and looked forward to using it the following morning. I shook the bottles only to have my Shade 2 spray all over my bathroom. I...
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Review
#1393951 Review #1393951 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective
1.1
Details
First the CD sent with kit . There is at least 80% that has no sound. I called because one of the container had leaked and had to spend another fee. Some guarantee. I am going to try and cancel the rest of the order. Problems..... Unable to get makeup to dispense from...
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Review
#1360738 Review #1360738 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Commercial is bald faced lie
Reason of review
Damaged or defective
Tags
  • Quality Stinks
1.1
Details
Worst product on the market, plugged it in and the light comes on but the make-up sprays out of the back of the stylus.Not worth the Money at all. You can buy the same stylus at Hobby Lobby and get your own make-up.DO NOT BUY.
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1 comment
LuminessAir
Luminess Air Response
#1204209

Hi Patricia,

We would like to apologize for any confusion there may be.The foundation is dropped into the cup that is attached to the top of the stylus and the lever is pulled back to release the makeup from the front. Also, only Airbrush Foundation is compatible with the Airbrush Stylus.

All other foundations will clog the stylus making it unable to use. We would be more than happy to assist you with properly using the Airbrush Stylus, if you could please contact us at 1-888-793-7474 Monday-Friday 8:30am-5:30pm CST.

With Official Company Response
Review
#907651 Review #907651 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Bad quality
3.9
Details

Update by user Jul 28, 2016

OK, if you saw the interaction between Ashley from Luminess and myself when you click on "comments", I am now marking the issue as resolved. They did go and backout the incorrect charges to my debit card as promised, and they did send my order with expedited 2 day...

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4 comments
LuminessAir
Luminess Air Response
#1190179

Hi Dina,

Even though we have settled the issue I still want to address via online. Unfortunately, we are not able to control a credit card company blocking charges against our company.

Many times your credit card company will reach out to you to make sure it was actually you who placed the order, if a new company tries to make a charge. Once the credit card company gets the ok to let the charges go through, the order may be placed. This is the exact situation that occurred. The order has since been placed correctly for you with a 2 day rush added for free for your inconvenience.

I can assure you that you will never have a worry, as the Luminess charges are now an ok with your card company and will no longer be blocked. You have my contact email Ashley@luminessair.com, if you have any further questions or concerns.

A change in review is strongly suggested as there was a big misunderstanding regarding our company and your issue was addressed right away and taken care of. We greatly appreciate you as a customer and thank you so much for choosing Luminess Air.

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Review
#887073 Review #887073 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Good quality

Contact Luminess Air Customer Service

Mailing Address:
Luminess Direct LLC
12802 Capricorn
Stafford, Texas 77477
United States
Phone:
(888) 793-7474
All Luminess Air Contacts

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