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I did not like the product, it didn't perform as on tv. After trying it a few times I knew I would not use it. I called 888-793-7474, the person I got, I had a hard time understanding, kept telling me that I just had the wrong color foundation. I told him I was at...
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1 comment
Anonymous
#1858576

My wife also purchased a trial offer from Luminesse. She is Japanese and didn't realize that she was signing up for anything other than a $19.95 trial.

Luminess charger our account $39.95 on 4/16/20, and an ADDITIONAL $1.00 for a CREDIT CARD VALIDATION!!! What the *** is that?? I contacted their Customer SErvice #, spoke to GUS, who sounds like he is out of the country. First call, he said to give it a try for a month and then cancel.

I believe he only wanted to generate an extended purchase contract. I called again to cancel and he said he would send an RA, necessary to return the air brush and makeup. That was about three weeks ago. Multiple emails - no reply.

They also claim that WE have to pay for the return. I asked my bank to void the charge and stop ANY future charges. THIS IS A SCAM!!!

AVOID THIS COMPANY AT ALL COSTS!!! THIEVES!!!

ID
#1817347 Review #1817347 is a subjective opinion of poster.
Product
Luminess Air Makeup
Loss
$32
Preferred solution
Let the company propose a solution
Will not stop going into my account and charging for stuff i don't need or want.
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3 comments
Rebbeca
#1846901

Call your credit card company and tell them what has occurred with their customer service department. I have never had a credit card company that will not dispute this item and credit your account immediately for any charges occurred as a result of this scam!

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ID
#1808126 Review #1808126 is a subjective opinion of poster.
Product
Luminess Air Account
Preferred solution
Let the company propose a solution

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Verified Reviewer

Luminess Air - Scam!

April2/24/19-Andrew6/25/19-Sophi7/2/19 on and on! Now it is 2/26/20 and they are still charging my credit card. They say 24 hour customer service. DON'T BELIEVE IT!!!!! You never can reach them. I am calling my attorney general! Someone has to stop them! I will not tolerate this!!!
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ID
#1805663 Review #1805663 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Loss
$479
Preferred solution
Report them!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - Return product

I'm not interested in product. I did not like how it applied on my skin.
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ID
#1786983 Review #1786983 is a subjective opinion of poster.
Preferred solution
Return product.
I just simply do not want their products but they still send me one every 3 months and bill my credit card 19.99. I have called them to complain about that issue, but they just keep on sending it and billing my credit card.
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4 comments
Anonymous
#1841416

I did not like it. Skin felt dry. Too expensive!

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ID
#1780064 Review #1780064 is a subjective opinion of poster.
Product
Luminess Air Makeup
Reason of review
Poor customer service
Preferred solution
Full refund

Luminess Air - NODON NOT BECOME A MEMBER UNABLE TO STOP

CAN NOT GAT THEM TO CANCEL MY MEMBERSHIL AND STOP CHARGING MY ACCOUNT
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ID
#1774674 Review #1774674 is a subjective opinion of poster.
Reason of review
Poor customer service
Mind you I have very little wrinkles at all, but when using this system it makes me look like a beginning Shar-Pei. It's NOT the best product around. It's water-based so if you perspire it runs. With enough coats (which leave you looking cakey) YES! it will...
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2 comments
Anonymous
#1833209

So glad I didn't order this!

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ID
#1772689 Review #1772689 is a subjective opinion of poster.
Location
Santa Maria, California

Luminess Air - It is a scam.

They did not disclose that there would additional payments and mandatory makeup purchase 6 times a year. They should be referred to the Better Business Bureau.
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ID
#1769373 Review #1769373 is a subjective opinion of poster.
Location
Katy, Texas

Latest Question

Luminess Air Questions

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Verified Reviewer

Luminess Air - Need to known if my order was processed

I need my older please I don't get it on the 1/2/2020 I pay for it but didn't get it my money back or my order please
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1 comment
Anonymous
#1851652

CALL CREDUT CAR DISPUTE

ID
#1766370 Review #1766370 is a subjective opinion of poster.
Service
Luminess Air Shipping Service

Luminess Air - Over charge on order

Will someone be kind to call me at 647-285-6020 as I had spent an hour trying to explain what had happened only to have lost everything. Maureen Lee
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ID
#1762740 Review #1762740 is a subjective opinion of poster.
Cons
  • Very poor customer service

Luminess Air - Dont do it

I sent mine back with all makeup. I put the # they gave me on every side of the box. Sent it back. Called with tracking #. But I must of put one number wrong. Post office wants exact time, person s name and line # to look it up. I have called luminess air so many times. But no help.
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ID
#1762389 Review #1762389 is a subjective opinion of poster.
Pros
  • Looks good
Cons
  • Wont help resolve issues
Reason of review
Return, Exchange or Cancellation Policy
Loss
$250
Preferred solution
Full refund

Luminess Air - How to deal with permanent wrinkles when applying makeup?

The tutorials do not address the proper way to deal with permanent wrinkles (i.e. wrinkles at corner of eyes or wrinkles due to sagging skin.
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ID
#1758918 Review #1758918 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - Do not use this company!

Ordered Luminessair and asked speciafically for ONE PAYMENT NOT SPREAD OUT PAYMENTS. TOLD THE MAN I WAS NOT WANTING NOR SIGNING UP FOR THE CLUB AND NOT TO SEND ANYTHING. He was very curt and ugly and obviously ignored all O said. I don't know how to cancel what I DID NOT ORDER! Sndy Sutter
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2 comments
Anonymous
#1819875

I think the better business needs to be informed how this company is ripping people off. I canceled and they claim I owe them 372.00 . I will put a stop payment on my credit card and I would like to get my 40.00 dollars back for late payments when they never sent me a bill.

Prudy
#1829926
@PissedConsumer1819875

Contact a Consumer Fraud Attorney. You don't pay for the Representation per federal law. They only get paid when you win.

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ID
#1749248 Review #1749248 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Cons
  • Total fraud
  • Not upfront with purchasing terms
  • Fraudulent charges to my credit card
Reason of review
Return, Exchange or Cancellation Policy
Loss
$39
Preferred solution
Full refund

Luminess Air - Don't give your card info upfront get a prepaid card if interested.

I call ed and recorded them as he said $50.00 gift with a charge of 50.00 per ? Months I said no not interested. He kept talking to change my mind I kept repeating not interested it went on and on and on. I finally said sorry about your commission and I reminded I was recording him. I told him he was obnoxious and gave him the meaning as an unpleasant person and not good for a sales person. He finally gave up. How do you think I'm going to give up my financial info when you don't listen and say Goodbye. Never give you financial info up front to anyone.
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ID
#1739784 Review #1739784 is a subjective opinion of poster.
Location
Brighton, Massachusetts
Product
Luminess Air Commercial
Reason of review
Not as described/ advertised
Preferred solution
No payment info

Luminess Air - Don't patronize

I have ordered three Luminess Legend Systems in the past ten months, and absolute nightmare on their part Luminess Air I believe not Luminess Beauty they are two separate entities I am assuming. Reps are ghetto, and the company makes it hard to return items by not supplying return labels themselves. Also they are asking me to return a free gift which was a shaver that has been used in order to receive refund on this system, I have two others ordered this year. I have spoken to three very obstinate reps this past week.
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ID
#1730376 Review #1730376 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Cons
  • Customer service and defective product and return process
Reason of review
Return, Exchange or Cancellation Policy
Loss
$120
Preferred solution
Full refund