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The item arrived sooner than estimated which was great, however I ordered the product through their website and clearly typed in my contact information. They do not send a confirmation email with a tracking or order number, so I had to call their 1-800 number to make...
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Review
#1419143 Review #1419143 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Pros
  • Discounts
  • Fast delivery
  • Product
Cons
  • Lack of communication
  • No order confirmation
Reason of review
Order processing issue
Preferred solution
Provide guest order information, so that they can feel more secure in their purchase.
Tags
  • trial offer

Can't afford it | Luminess Air review from Etna, California

Id like to cancel cant afford it n9 more
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Review
#1418804 Review #1418804 is a subjective opinion of poster.
Service
Luminess Air Membership
They won't stop!!! The colors they are sending are wrong I keep canceling but the continue to ship. The product is great, but for God's sake, don't take the deal with the last expensive airbrush machine to have the "cancel at anytime" make-up shipments for a $29.95...
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Review
#1413298 Review #1413298 is a subjective opinion of poster.
Service
Luminess Air Shipping Service
Reason of review
Poor customer service

Great ! Been completely upfront and helpful | Luminess Air review from Livonia, Michigan

Ididn't originally purchase because of the price afew weeks later they offered it to me for a lesser price. After purchasing I did receive damaged make up which was resent to me with no problems (they did try to get me to pay 1.99 For S&H i refused they waived the fee no problem)I love the system its amazing the results I look years younger and have an unbelievable glow all day long
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Review
#1393934 Review #1393934 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Reason of review
Good customer service

Update by user Mar 26, 2018

I WISH I COULD REMOVE MY PREVIOUS REVIEW. LUMINESS HAS SOLVED THE PROBLEM IN AN HONORABLE AND FAIR WAY.

THEY ARE SENDING A NEW PART SO MY AIRBRUSH WILL WORK AGAIN.

SOMETIMES THINGS GLITCH UP AND I GUESS MINE DID. I WOULD LIKE TO COMMEND LUMINESS CUSTOMER SERVICE FOR...

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Resolved
Review
#1218755 Review #1218755 is a subjective opinion of poster.
Product
Luminess Air Makeup
Pros
  • How it worked when it was new
Cons
  • That it constantly does not dispense the make up
Reason of review
Bad quality
Loss
$199
Preferred solution
Let the company propose a solution

I don't understand why a payment waa taken from my account | Luminess Air review

I was not aware that in was signed up for recurring payment. I do not want that. I cant afford it. Please contact me asap . 980 285 9010.
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Review
#1216562 Review #1216562 is a subjective opinion of poster.
Product
Luminess Air Subscription
Reason of review
Problems with payment
Great make up - quality control needs improvement - Luminess Air review
Great make up - quality control needs improvement - Luminess Air review
Great make up - quality control needs improvement - Luminess Air review
Great make up - quality control needs improvement - Luminess Air review
Great make up - quality control needs improvement - Luminess Air review
Great make up - quality control needs improvement - Luminess Air review
Great make up - quality control needs improvement - Luminess Air review
Great make up - quality control needs improvement - Luminess Air review
Great make up - quality control needs improvement - Luminess Air review
I bought two units a few months ago. ONE OF THE UNITS WAS FOR MY DAUGHTER. We both love the make up and find it is fast and easy to apply. I would like to see a better bookkeeping system where all charges are made clear on the packing slip. I don't have time to go...
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1 comment
Anonymous
#1463884

Agreed!!!! I thought it was a one-time mishap...

no worries. Second time, maybe it was MY mishap.

The fourth time : common denominator is the quality of the bottles or their shipping department! Great makeup, but when most of it ends up on my vanity, clothing or floor, it’s NOT worth it.

Featured
Review
#1077469 Review #1077469 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Pros
  • Make up
Cons
  • Quality of stylus and quality of make up bottles
Reason of review
Damaged or defective
Preferred solution
please upgrade you bottles to a better quality
Tags
  • Quality Control Issues
I need your product to cover severe facial burns. It helps me not look so scary and I feel better when I venture outside. I bought your air system even though I could not afford it so its been overdrafting my account every month $35 because I'm on a pretty low fixed...
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Review
#1037068 Review #1037068 is a subjective opinion of poster.
Product
Luminess Air Makeup
Reason of review
Pricing issue
Well first I want to say... I love your products.. I mean love them.. :) The only one thing I do not prefer is that 2 of my bottles heads broke and I feel like it is wasted make up considering it the bronzer and the X out which I do not use all the time... and I will...
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1 comment
Anonymous
#1305061

I also have wasted money on Luminess products. We pay a lot for your products and

ending up with cheapest bottles containing make-up.

Luminess owes me :

1. .55 LOVE 2. .55 X-OUT 3. .55 BRONZER 4.

,55 MATTE 5. .25 BR.

GLOW

Could it be another way a company would put their product in containers so we would

order more because it spills out? Doesn't any employees have bottle problems?

Review
#1022781 Review #1022781 is a subjective opinion of poster.

Luminess Air Face Makeup Brush Review

They were closed I have to call back when you are open
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Review
#1020506 Review #1020506 is a subjective opinion of poster.
Reason of review
Poor customer service