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Called lumpiness you purchase an airbrush. Received the product but they keep on charging my account for almost $75 for makeup that I did not order. 2 months ago I called and let them know to cancel whatever was going on and still they charge my credit card today......
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5 comments
Yazmeen
#1799704

Wow

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Review
#1723531 Review #1723531 is a subjective opinion of poster.
Service
Luminess Air Membership
Pros
  • Unprofessional fraud
Cons
  • Misleading commercial about the makeup coverage
  • Received for additional products that i did not order
Reason of review
Return, Exchange or Cancellation Policy
Loss
$75
Preferred solution
Full refund
Tags
  • Www luminessair com
Its ok it just requires more work, than i thought. I feel the coverage isnt great and you have to apply too many layers
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2 comments
Megumi
#1815249

Your right, the coverage.. is minimal.

If that. It actually feels like you're wearing a facial mask all day long. NOT comfortable. If you sweat, as I did at work it runs.

It gets blotchy. I looked horrible, I have red cheeks and to get enough of this product on it looks caky, so to sweat ... disaster. When I explained this to customer service, I get the scripted response and told I could return it BUT I would have to pay a restocking fee.

Of no less than $25. So I mustered through it, thinking I was applying it wrong. I watched numerous tutorials on the product, no one else on 'screen' looks blotchy or caky. Also, no one mentions what occurs if you sweat while wearing this product.

But this is the sales point and that's the only goal SALES. Not customer satisfaction. If that be the case, You and I wouldn't be here with our knickers in a twist cause we believed the empty words they peddled. Unfortunately, we all here on this site were trusting the wrong company to tell us the truth.

It's sad really. There are more scam artists on tv than actual artists.

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Review
#1720263 Review #1720263 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Pros
  • Weightless
  • Fast delivery
Reason of review
Pricing issue
Preferred solution
Full refund

I was unaware the trial was only 30 days... | Luminess Air review

and I'd like to return the product. It's only a couple of days after the 30 day ark and is in great condition. .Please help me return this for a refund asap. Thank you, Victoria Rojas
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Review
#1572990 Review #1572990 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Pros
  • Discounts
Cons
  • Unprofessional staff
  • Being overcharged
Reason of review
Return, Exchange or Cancellation Policy
Loss
$123
Preferred solution
Full refund
Tags
  • Returning
  • Huge Scam To Get Repeat Customers

3rd time to request RA number | Luminess Air review

Try all day yesterday to get ahold of them for RA#
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Review
#1562130 Review #1562130 is a subjective opinion of poster.
Product
Luminess Air Makeup
I bought this and can't begin to complain about the infomercials!! I felt I had way more makeup on than just using regular Cover Girl foundation and powder. Watched the infomercials for months before I bought the system. And Then I still had to use my regular makeup to...
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Review
#1530693 Review #1530693 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Not as described/ advertised

Cancel future shipments | Luminess Air review from Cupertino, California

Long wait on telephone and had to leave for an appointment.
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Review
#1508083 Review #1508083 is a subjective opinion of poster.
Product
Luminess Air Foundation

Cancellation | Luminess Air review from Chicago, Illinois

I wish to terminate the relationship between myself and luminess effective immediately. Please respond via text. I can no longer afford your product going forward. Please forward also a final invoice for products recieved up to march 4th 2019A
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Review
#1485600 Review #1485600 is a subjective opinion of poster.
Product
Luminess Air Subscription

Sent product back | Luminess Air review

I sent the product back within a week..and they only refunded me $1. Really?? I barely used the stuff. Customer Service is terrible...don't waste your time or money on this product.
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Review
#1483046 Review #1483046 is a subjective opinion of poster.
Product
Luminess Air Makeup
Pros
  • Misleading commercials about what you pay
Reason of review
Return, Exchange or Cancellation Policy
Loss
$29
Preferred solution
Full refund
After using the Luminess Air, My skin, especially around the eyes were dry and on the upper cheeks are dry and flaky!! even though I tried to keep my facial area moist with oil it would go right back to being itchy, dry,flaky and uncomfortable through the day and...
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1 comment
Susan A
#1652433

SAME HAPPENED TO ME IT IS PURE JUNK. TOLD MY BACK TO CHARGE THEM BACK THEY WANT ME TO PAY TO RETURN IT ALMOST AS MUCH AS THE COST OF THE JUNK THEY SENT I WROTE THEM THAT I WAS CHARGING IT BACK THROUGH MY BANK IF THEY WANTED THE PRODUCT SEND ME A SHIPPING LABEL LIKE OTHER REPUTABLE COMPANIES AND THEY REUSED SAID THEY WOULD REIMBURSE ME (SHOULD I HOLD MY BREATH) I TOLD THEM NO FULL SHIPPING COST COVERED OR THE CHARGE BACK STANDS NOW THEY SEND ME A THREATENING EMAIL THEY WILL PUT ME IN COLLECTIONS. I CALLED THE FTC AND WILL FILE WITH EVERY SITE I CAN TO LET EVERYONE KNOW WHAT A LOAD OF *** THE MAKE UP IS AND THE COMPANY IS A SCAM

Review
#1478080 Review #1478080 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Pros
  • I started out pretty hopeful and exciting
  • Misleading commercials about what you pay
Cons
  • That the full cost was not prominently displayed and discussed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$37
Preferred solution
Full refund

Contact Luminess Air Customer Service

Website:
Mailing Address:
12802 Capricorn
Stafford, Texas 77477
United States
All Luminess Air Contacts

Luminess Air Products and Services Reviews

Make up containers suck | Luminess Air review

The machine works great. Make up is good quality although isn’t what they say it is. My issue is I have wasted more than half of the product due to faulty containers. The makeup settles out. They even splatter all over you when you shake them to mix. I called customer service and I was enforced it was my error ( even though a bottle arrived packaged and spilled all over the box. It’s all about money and they aren’t cheep
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Review
#1461975 Review #1461975 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Not as described/ advertised