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Luminess Air review: Should have known better

2.0
Details
I was called on the phone after trying to place an order on the phone in response to TV ad.My order was not able to be completed. They said it was not able to be ordered from my area/Canada.Then a few days later they called and offered me a special cdn deal.. Told me it was free shipping but it was not...I had to pay 80$ plus customs Order was wrong overpriced and def Not worth it.Makeup was just ok and the free gifts were cheap crap Not happy at all.I called several times and they were nice but I kept getting wrong products..not as promised.
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Review
#1668988 Review #1668988 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Treated disrespectfully paying double what was advertised
  • Misleading commercial about the makeup coverage
Reason of review
Pricing issue
Tags
  • Product Real Costs

Luminess Air review: Sales people won't let me cancel

1.8
Details
I have called to cancel my automatic shipments 3 times and after being put on hold FOREVER, I was given the run around by a foreign (hard to understand) man. I do not have time to be on the phone for over 20 minutes. I like the airbrush but HATE that they keep sending/charging me for product I don't need. .
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Review
#1655681 Review #1655681 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Let the company propose a solution
Tags
  • Can t Cancel Automatic Shipments

Luminess Air review: They won’t stop my orders Doesn’t Work

1.6
Details
I have used a product many times trying with different shades sticky does not work for me I have tried to cancel it I am on my fourth time they are still sending it to me do not buy this product
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Review
#1654332 Review #1654332 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund
1.6
Details
The below is my personal feelings and experiences with the company. Question, is there a class action law suit yet? This is messy, am I'm pretty heated right now they TOOK $20.00 a month for a 10 months. Nice hu? I recently found out they couldn't process a card they...
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Review
#1649108 Review #1649108 is a subjective opinion of poster.
Service
Luminess Air Membership
Reason of review
As stated, they are charging people for canceled websites.
Loss
$200
Preferred solution
Full refund
1.8
Details
Frankly, I love the Luminess Air system and the makeup, and don't want to return it. My issue is that they keep screwing me around and charging my credit card without giving the benefit of additional product. I am paying bills off and after spending 45 minutes on the...
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1 comment
Fontaine
#1731156

Let your credit card company know the charges are fraudulent and you did not authorize them. My PayPal Prepaid card immediately refunded me $44 this company tried to charge me without my knowledge or consent and then took it a step further and shut that card off and sent me a new one right away.

I really don't think the system is worth $40 - luckily I only paid half price: $19.99. The trouble with this company is that they keep charging for things that we're unaware of. Go file a complaint with the Better Business Bureau.

That's the only way, I think, that something will actually be done about it, although I'm not sure what can be done. It doesn't seem right that they can just arbitrarily charge our cards the way they do.

Review
#1581871 Review #1581871 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Poor customer service
Loss
$35
Preferred solution
Honesty about how much and when my account will be charged. I have mouths to feed and unexpected expenses means everyone goes hungry.

Luminess Air review in Mill Valley, California: DO NOT BUY. SHADY COMPANY AND PRACTICES.

1.6
Details
While the products themselves are fine, this Luminess engages in VERY shady and dishonest business practices. The sales rep whom I talked to when purchasing the products kept reassuring me I could receive a full refund for what I paid if I returned the products within the 30 day trial period. Low and behold, when I tried to return them, they told me that my 1st payment of $57 for the trial period would not be refunded because (like some other reviewers said). I was basically paying $57 to use their products which they did not say, which was extremely deceitful of them. I was outright lied to by the salesman. Salesman and company's terms contradicted each other and tried to act like it wasn't their fault. RIDICULOUS. I can never trust this company and would never recommend anyone purchase from them.
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Review
#1568705 Review #1568705 is a subjective opinion of poster.
Cons
  • Unethical
  • Fraud and scam
  • I want the product but not lies of cost
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
Tags
  • Red flag
  • hidden fees
2.0
Details
I ordered the 19.99 starter kit on tv - now I’ve decided to stop using it (don’t wear much makeup - the product actually breaks me out, etc.). I called 10 minutes ago to cancel - very nice lady (in Japan I guess ) tried to talk me in to several options . No cancel me...
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Review
#1561442 Review #1561442 is a subjective opinion of poster.
Product
Luminess Air Makeup

Luminess Air review: To cancel

1.8
Details
There was nobody to answer the phone
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Review
#1560863 Review #1560863 is a subjective opinion of poster.
Reason of review
Poor customer service
2.2
Details
I purchased this online on Feb 23, 2019. Based on infomercial it now has 2 yr warranty ($19.95+3 installments of $59.99 But it's actually $64.94 with the service fee, total of $214.77). I received the product a few days later. Free foundations and size upgrade are not...
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Review
#1560799 Review #1560799 is a subjective opinion of poster.

Contact Luminess Air Customer Service

Website:
Mailing Address:
12802 Capricorn
Stafford, Texas 77477
United States
Phone:
(888) 793-7474
All Luminess Air Contacts

Luminess Air Products and Services Reviews

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Latest Question

Luminess Air Questions
2.1
Details
It would take me an hour to write in-detail the events that have taken place with this company. Plus, it would make me all the more upset. Suffice it to say, I am not happy with Luminess Air the company. As for the product itself, I'm still undecided....I've actually...
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Review
#1559386 Review #1559386 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Price reduction