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I ordered this product based on television commercials, and thought that the price of $34.91 as very reasonable. I assumed that the replacement makeup would cost more down the line, and that was how the company planned to earn its profit. WRONG! Once I received my...
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132 comments
DustyWestHighlandTerrier633
#1750835

Thank You so much everyone. I had place my order early today understanding the 19.95 dollar charge for the trial after taxes 27.95.

Some how I was tempted to see how happy people were with the reviews and Oh My for my surprise so many negative comments. I got so scared that I immediately went online to cancel and make sure that there was paper trail of my conversation since I read that customer service reps are rude. I knew I was going to be charged 3 payments of 39.95 if I decided to keep it.

But just to think that I was going to have all this unnecessary charge to my bank statement I rather not even try this. Thank God they cancel my order so from the bottom of my heart Thank You Ladies :)

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With Official Company Response
Review
#540515 Review #540515 is a subjective opinion of poster.
Product
Luminess Air Makeup
1.1
Details
Hi there, Iam a former Sales agent and one of the products i did sell is Luminess air cosmetics. So to get right to it the $19.99 is a TRIAL price, you are paying to try the product for 30 days and after taxes it rounds up to about $26.80 JUST TO TRY THE PRODUCT. Then...
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16 comments
SaneCuttlefish878
#1739878

I don't even know how to use this *** I use it and I looked if I was dead...they send me DVD to learn how to use the product.the DVD does not work. Also they never send me the right color which is beige.

DONT BUY THIS BULLSHITLL. IT DOES NOT WORK. THE MAKE IS ONLY FOUNTAION.

WITH WATER. I HAD IT TESTED

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Review
#1205809 Review #1205809 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Whole scam of the infomercial
Reason of review
Not as described/ advertised
1.0
Details
How do i cancel my membership!!!!!! Terri bolton customer id #2430500 Please please cancel my membership...Dont send no more makeup!ive paid for this airbrush 3 times already!!!!!Please just leave me alone! I had to cancel my credit card so u people couldnt take no...
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26 comments
Anonymous
#1730667

Yes, I tried to cancel them two times already and within a couple of month they saying that there was no cancellation! Do not trust them!

It is definitely not american company, who tries hard to scam american people! Do not trust them!

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Review
#1100055 Review #1100055 is a subjective opinion of poster.
Service
Luminess Air Membership
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
dont want nothing from you.just go away
This is my second review i am writing about luminess air. The first one you should read i believe its titled save your money go with Dinair. Its also marked as resolved and its anything but that .Try to bare with me here, its a long story but ill make it quick as...
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19 comments
Anonymous
#1431019

THANK YOU

I was going to purchase Luminess Silk today, I'm So Grateful to have read your experience. I dont have time for even the possibility of going thru this headache, after reading hundreds of complaints about this Company, I say Absolutely Not.

I can say with a smile..I'm going to check out Dinair. Thanks Again xoxo

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With Official Company Response
Review
#572410 Review #572410 is a subjective opinion of poster.
Product
Luminess Air Makeup
Cons
  • Crooks
  • Scam
  • Carelessness
Reason of review
Poor customer service
Preferred solution
you should refund the money you stole and send me my order for free for all the ***
Tags
  • Airbrush Systems
  • Air Brush
4.1
Details
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
I bought two units a few months ago. ONE OF THE UNITS WAS FOR MY DAUGHTER. We both love the make up and find it is fast and easy to apply. I would like to see a better bookkeeping system where all charges are made clear on the packing slip. I don't have time to go...
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1 comment
Anonymous
#1463884

Agreed!!!! I thought it was a one-time mishap...

no worries. Second time, maybe it was MY mishap.

The fourth time : common denominator is the quality of the bottles or their shipping department! Great makeup, but when most of it ends up on my vanity, clothing or floor, it’s NOT worth it.

Featured
Review
#1077469 Review #1077469 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Pros
  • Make up
Cons
  • Quality of stylus and quality of make up bottles
Reason of review
Damaged or defective
Preferred solution
please upgrade you bottles to a better quality
Tags
  • Quality Control Issues
1.0
Details
Luminess Air - Airbush Makeup Review
Luminess Air - Airbush Makeup Review
They sound nice when you first call but they have messed up on my order and sent me parts ( not the complete machine) but I do not own the machine yet!! And the parts were not the complete machine and the product that I ordered is not complete either. Then they would...
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1 comment
Anonymous
#1261634

Hi there,

I am in the same situation you are! I was wondering if you have gotten anywhere with them?

What you told in your review they told me.

They even hung up on me! How do I file a complaint with the BBB?

Review
#977590 Review #977590 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Order processing issue
1.3
Details
So I have been dealing with the Luminous Air *** since 9-16-2014 and just get more frustrated every time. I ordered it as a gift and when they sent back the confirmation it said there would be a monthly charge of $79.99 and an additional $39.99 everyother month for...
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15 comments
Anonymous
#1333976

Thank you all so much for warning us. We have decided not to order.

Sorry you all got ripped off. BK

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With Official Company Response
Review
#550230 Review #550230 is a subjective opinion of poster.
Service
Luminess Air Membership
Cons
  • Trial unclear refund half of cost
Reason of review
Not as described/ advertised
Loss
$112
Preferred solution
Full refund
1.0
Details
Luminess Air - Deceptive Advertisement
I ordered the Luminess Airbrush System after seeing an advertisement and demo on late night TV. What was not said in the advert was that the $24.91 for a 30 day trial was not the entire price of the product but I owed another $338.61 for the product. I am returning the...
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18 comments
Anonymous
#1550467

I am also having trouble returning it. They had my name spelled wrong-but they seem to charge it under the right name.

They had my email spelled wrong as well. Trouble understanding representative. When I tried another call-his name was also MILO.

They are all named MILO & don't want you to return anything. I'm so not happy!

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With Official Company Response
Review
#899105 Review #899105 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Only able to contact m f 830 530 cst
  • Hours not compatible
Reason of review
Problems with payment
Loss
$25
Preferred solution
Full refund
Tags
  • Facial Product
I saw a commercial on for Luminess on TV. It was very impressive. You could try it for $29.95, so I called. The lady that answered said that I could even get it for $19.95! Unfortunately, I gave her my credit card number not realizing it would cost a lot more. When she...
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4 comments
Anonymous
#1701982

Anonymous - after ALL these complaints why wasn't anything been done? I've been trying to cancel for a year now, but I cannot reach anyone., You can't even edit your information online!

Actually, you can't edit anything. It won't let you.

REALLY BAD CUSTOMER SERVICE!! And can't talk to anyone

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Review
#1099350 Review #1099350 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

Contact Luminess Air Customer Service

Mailing Address:
Luminess Direct LLC
12802 Capricorn
Stafford, Texas 77477
United States
Phone:
(888) 793-7474
All Luminess Air Contacts

Luminess Air Products and Services Reviews

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Luminess Air - Still waiting

1.0
Details
Luminess Air - Still waiting
Luminess Air - Still waiting
I am still waiting on my product! Got an email from Luminess Air stating I would receive my package on July 18 2019! Here it is the 19th and I tracked my package and it said that it was in Jackson MS! I called Luminess Air and a very rude customer service agent answers my call! Said that if I don't receive my package I have to file a dispute and it would be "reviewed"! Now I know why I order from Amazon Prime! Their packages are always on time when they say they will be there! I'm so annoyed with Luminess Air!
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Review
#1593328 Review #1593328 is a subjective opinion of poster.
Pros
  • There is no pros at this time
Cons
  • Very poor customer service
Reason of review
Poor customer service
Loss
$48
Preferred solution
Deliver product or service ordered
Tags
  • follow-up failure