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Most Helpful With Official Company Response
104 comments
I ordered this product based on television commercials, and thought that the price of $34.91 as very reasonable. I assumed that the replacement makeup would cost more down the line, and that was how the company planned to earn its profit. WRONG! Once I received my...
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VariableJay677
#1704669

I ordered this off of an infomercial thinking I was getting it for half price of 4 payments of 19.95 with nothing ever mentioned of a make-up club. I have already been charged...

Author
Review #540515 is a subjective opinion of poster.
0 comments

Luminess Air - Sly Slick and wicked Fraudulent

I I regret the day I order Luminess products the shades and not match my skin tone and then they stuck some fraudulent charges of stuff that I did not order now I'm having a problem with my bank refunding or getting my money businesses like this need to be stopped and consumers need to be able to get money back I stated on TV. I need help customer's statements made by who have been Deceived by Luminess Air
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Author
Pros
  • Deceived
Cons
  • Time wasted getting charges reversed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$258
Preferred solution
Full refund
Review #1593435 is a subjective opinion of poster.
0 comments

Luminess Air - Still waiting

1.0
Details
Luminess Air - Still waiting
Luminess Air - Still waiting
I am still waiting on my product! Got an email from Luminess Air stating I would receive my package on July 18 2019! Here it is the 19th and I tracked my package and it said that it was in Jackson MS! I called Luminess Air and a very rude customer service agent answers my call! Said that if I don't receive my package I have to file a dispute and it would be "reviewed"! Now I know why I order from Amazon Prime! Their packages are always on time when they say they will be there! I'm so annoyed with Luminess Air!
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Author
Pros
  • There is no pros at this time
Cons
  • Very poor customer service
Reason of review
Poor customer service
Loss
$48
Preferred solution
Deliver product or service ordered
Review #1593328 is a subjective opinion of poster.
0 comments

Luminess Air - Product sent out in error

1.0
Details
They sent out a product that I didn’t order. They told me to return and they would credit my account along with the ups shipping I paid for. I went out of my way to go mail it back. I’ve called 5 different times to get my credit and then received it without my shipping charge. 5 more calls later and still no credit. I wouldn’t use this company if I wanted to as you can’t get them to credit me, much less for something I didn’t order. Horrible company and even worse customer service.
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Author
Reason of review
Poor customer service
Review #1591107 is a subjective opinion of poster.
0 comments

Luminess Air - Expect to pay out 594

1.0
Details
Was told i purchased for 29.99 no trial period was discussed and no return was discussed now im looking to fix my credit theirs a collections for 594 call company luminas air shady people saying i got ro call the collections company. Pretty bad when a company wont entertain their mistakes would not advise....
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Author
Pros
  • Misleading commercials
Cons
  • Multiple charging and misleading ad
Reason of review
False advertisement
Preferred solution
Take the damn collections off my credit
Review #1590688 is a subjective opinion of poster.
0 comments

Luminess Air - 30 day money back guarantee a lie

1.0
Details
The commercial states that it will give you your money back if you return the product within 30 days, but this is a lie. The initial order payment will not be returned; just a guarantee that they won't charge you any future payments if returned within the 30 days. This is false advertising. I never would have ordered this if I had known about this clause. Now I've paid $41.07 to just to try it and another $10 to mail it back. I don't get to keep anything for my $41.07. That's a rip off.
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Author
Cons
  • Hidden cost
  • Bait and switch and no returns
Reason of review
Return, Exchange or Cancellation Policy
Loss
$41
Preferred solution
Full refund
Review #1585010 is a subjective opinion of poster.
2 comments
1.3
Details
I placed an order on phone for the T.V ad in February 2019 for $27.99 for airbrush system/makeup. The ad did not say anything about joining a Club for $44/mos. for 5 mos. nor for 5 or 6 installment payments for $44/mos. Plus bimonthly makeup for $40! I did not see the...
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PanoramicGlassLizard917
#1716956

I ordered the whole kit,from Fingerhut .

Author
Review #1584968 is a subjective opinion of poster.
1 comment
1.5
Details
The special half-price offer of $19.99 for their airbrush system is not the only charge they will hit you with. Be aware that you will be charged at least twice that the following month, whether you order their makeup or not - something I was NOT aware of! The other...
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Anonymous
#1715130

When Queen Elizabeth I died they scraped over 1/4" of makeup off of her face to make her deathmask.

Author
Pros
  • Misleading commercials
Cons
  • System difficult to use
  • Being cheated out of money
  • Hidden cost not being told upfront
Reason of review
Return, Exchange or Cancellation Policy
Loss
$64
Preferred solution
Full refund
Review #1581911 is a subjective opinion of poster.
0 comments
1.8
Details
Frankly, I love the Luminess Air system and the makeup, and don't want to return it. My issue is that they keep screwing me around and charging my credit card without giving the benefit of additional product. I am paying bills off and after spending 45 minutes on the...
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Author
Reason of review
Poor customer service
Loss
$35
Preferred solution
Honesty about how much and when my account will be charged. I have mouths to feed and unexpected expenses means everyone goes hungry.
Review #1581871 is a subjective opinion of poster.
0 comments
1.0
Details
Firstly, my due date for my$44.95 payment is on July 10th. It's July 6th. Emailed since I couldn't get a rep when I saw this, and also want to cancel the "makeup club" membership that allowed for no option to opt out of. I just WANT THE MACHINE and use Art of Air...
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Author
Reason of review
Problems with payment
Loss
$88
Preferred solution
Waive payment of late charge because it's unwarranted, vibe extra month to make payment arrangement because I WAS charged but it didn't showanything except down payment
Review #1579441 is a subjective opinion of poster.

Contact Luminess Air Customer Service

Mailing Address:
Luminess Direct LLC
12802 Capricorn
Stafford, Texas 77477
United States
Phone:
(888) 793-7474
All Luminess Air Contacts

Luminess Air Products and Services Reviews

Latest Question

Luminess Air Questions
0 comments

Luminess Air - Continue to mail you already took my money but I will never give out my credit card again you should be able to cancell instead they threaten you that you'll get charged every month for something you

1.0
Details
7/6/2019 will never deal with you all again
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Author
Reason of review
Return, Exchange or Cancellation Policy
Loss
$28
Preferred solution
Deliver product or service ordered
Review #1579105 is a subjective opinion of poster.