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What Their Customers Are Saying ?

All testimonials are provided and verified by Luminess Air. Verified testimonials on Pissed Consumer is a paid feature of the platform.

Luminess Air - Follow up

Luminess Air
My original complaint was six months ago. I want to let everyone know that Luminess handled my complaint very well. It took a lot longer than I had hoped, but was beneficial to me. They returned the money that was taken. I want to send my Thanks to "Gabe" who took every word I said to heart and stayed with me the whole time.
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Luminess Air - Make up

Luminess Air
Above-and beyond great servicegreat customer service
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Luminess Air - My machine is not blowing air out properly to apply makeup

Luminess Air
Everything is great now... Luminess was on the ball with getting and making me satisfied... I'm very pleasedClapping
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - Return product

I would like to send my Air Brush equipment back it is just not for me I wanted to try it but I just dont like it so sorry
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ID
#1921694 Review #1921694 is a subjective opinion of poster.
Product
Luminess Air Makeup
Preferred solution
Full refund

Luminess Air - Checking status of my order

I ordered and I didn't get a conformation number

User's recommendation: Make sure you get a conformation number.

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ID
#1917634 Review #1917634 is a subjective opinion of poster.
Product
Luminess Air Makeup Set
Loss
$27
Preferred solution
Deliver product or service ordered

Luminess Air - Rip Off

I purchased the Luminess Air Brush make up kit from an online advertisement. I used it and was satisfied with the results until the unit broke one week after receiving it. I gave the benefit of the doubt and sent it back for replacement. The replacement unit lasted 2 weeks!! I immediately called and cancelled my membership told them I don't want to be charged another dime for something that is broken. They continued to try and charge my care the $40 and I had them blocked. Now I am getting a collection notice for the $44.94 and I have called them 4X to tell them the unit is broken again and I am not paying for something that is such a piece of crap!!!

User's recommendation: BEWARE - 2 broken units has no excuses.

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ID
#1916039 Review #1916039 is a subjective opinion of poster.
Product
Luminess Air Foundation
Loss
$50
Preferred solution
Remove me from the $44.94 collection

Luminess Air - Do not like the products

I have not had any luck with the products.I would like to any further mailing.I am not going to use the products. do not charge me for any more of your mailings. account 3193741 Janet Beutel
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ID
#1915765 Review #1915765 is a subjective opinion of poster.

Luminess Air - I can't cancel much less say what a an awful company to deal with I have spent a lot of time on such as useless business

Update by user May 05

Would not recommend to anyone

Original review posted by user May 05

Want to cancel and not be charged fraudulent advertising and product

User's recommendation: I would recommend to anyone.

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1 comment
Anonymous
#1866483

They pulled the same thing on me today on day 1 of getting the products. They refused to give me my trial refund! I am SO angry--hope they enjoy my lawyer

ID
#1907407 Review #1907407 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Preferred solution
Let the company propose a solution

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - They wanted $180 for the airbrush

I called them to return the stuff and was told I had to pay $180 before I could get my refund Laurie kept talking and I ask for her Supt.and was told she could come talk. so I am calling the TV stations . Don't buy anything from them.
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ID
#1896845 Review #1896845 is a subjective opinion of poster.
Product
Luminess Air Account
Pros
  • Misleading commercials
  • Lied about the airbrush and the cost of it
Cons
  • False advertising
Loss
$80
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - Free Trial is a Hoax

Trying to return this. Held on the phone for an ETERNITY because of course you cannot cancel the "free trial" without holding for hours. Finally got through, explained immediately that I needed an RA...rep (Hanna) went on and on about the terms of the agreement (I could keep until, blah, blah, blah). I told her I don't see myself using it (tried only once) and she continued to go on and on. I let her know that my answers would be the same, I want to return, I am not using it - and she hung up on me. PERFECT. I am going to post on every possible social media account for this product to let everyone know what a complete rip of it is.

User's recommendation: DO NOT WASTE YOUR TIME AND MONEY.

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ID
#1893066 Review #1893066 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Loss
$90
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - Unsatisfied customer

I ordered this product bc it only mentioned the 19.99 and that wasn't the case at all. I've been trying to get someone on the phone, so I can get return information, but no luck. Then they recently charged my credit card, I've got navy federal and I'm sure they block it. It didn't even match my color, I should've known better if it was on an late night advertisement.

User's recommendation: Everything that glitters ain't gold!

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ID
#1874925 Review #1874925 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Loss
$70
Preferred solution
Full refund

Luminess Air - Ripped off

I bought this product after watching on t.v. they never mentioned some of the fees until they had taken it out of my account. I did not want a membership. They started taking out first payment two weeks after ordering the product. This is definitely a scam. When I called to complain they hung up on me.

User's recommendation: It's not worth it!

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ID
#1859598 Review #1859598 is a subjective opinion of poster.
Loss
$84
Preferred solution
Full refund

Contact Luminess Air Customer Service

Website:
www.luminessair.com
Mailing Address:
12802 Capricorn
Stafford, Texas 77477
United States
Contact Luminess Air Customer Service

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Luminess Air - Thay keep sending me the wrong shade I need 20-30

Need the shades 20-30 keep sending me the wrong shades and was supposed to send me the right shades a month ago never got it

User's recommendation: Nothing.

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ID
#1858093 Review #1858093 is a subjective opinion of poster.
Location
Fredericktown, Ohio
Preferred solution
Send me the right shades all the time 20and 30

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - Not Satisfied At All !!

I knew I should of listen to that little voice ... Its nothing like as shown on TV..... Have to almost use a whole bottle to get any coverage.. I wanted to love this product so much ..But its back to my old way of applying my make up .. Please keep your money in your pocket ... And dont waste your money !
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ID
#1833159 Review #1833159 is a subjective opinion of poster.
Preferred solution
Full refund
I did not like the product, it didn't perform as on tv. After trying it a few times I knew I would not use it. I called 888-793-7474, the person I got, I had a hard time understanding, kept telling me that I just had the wrong color foundation. I told him I was at...
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1 comment
Anonymous
#1858576

My wife also purchased a trial offer from Luminesse. She is Japanese and didn't realize that she was signing up for anything other than a $19.95 trial.

Luminess charger our account $39.95 on 4/16/20, and an ADDITIONAL $1.00 for a CREDIT CARD VALIDATION!!! What the *** is that?? I contacted their Customer SErvice #, spoke to GUS, who sounds like he is out of the country. First call, he said to give it a try for a month and then cancel.

I believe he only wanted to generate an extended purchase contract. I called again to cancel and he said he would send an RA, necessary to return the air brush and makeup. That was about three weeks ago. Multiple emails - no reply.

They also claim that WE have to pay for the return. I asked my bank to void the charge and stop ANY future charges. THIS IS A SCAM!!!

AVOID THIS COMPANY AT ALL COSTS!!! THIEVES!!!

ID
#1817347 Review #1817347 is a subjective opinion of poster.
Product
Luminess Air Makeup
Loss
$32
Preferred solution
Let the company propose a solution
Will not stop going into my account and charging for stuff i don't need or want.
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3 comments
Rebbeca
#1846901

Call your credit card company and tell them what has occurred with their customer service department. I have never had a credit card company that will not dispute this item and credit your account immediately for any charges occurred as a result of this scam!

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ID
#1808126 Review #1808126 is a subjective opinion of poster.
Product
Luminess Air Account
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - Scam!

April2/24/19-Andrew6/25/19-Sophi7/2/19 on and on! Now it is 2/26/20 and they are still charging my credit card. They say 24 hour customer service. DON'T BELIEVE IT!!!!! You never can reach them. I am calling my attorney general! Someone has to stop them! I will not tolerate this!!!
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ID
#1805663 Review #1805663 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Loss
$479
Preferred solution
Report them!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Luminess Air - Return product

I'm not interested in product. I did not like how it applied on my skin.
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ID
#1786983 Review #1786983 is a subjective opinion of poster.
Preferred solution
Return product.