Filter by rating
filters
State:
Show
City:
Show
Product:
Show
With Official Company Response Most Helpful
I ordered this product based on television commercials, and thought that the price of $34.91 as very reasonable. I assumed that the replacement makeup would cost more down the line, and that was how the company planned to earn its profit. WRONG! Once I received my...
View full review
131 comments
DustyWestHighlandTerrier633
#1750835

Thank You so much everyone. I had place my order early today understanding the 19.95 dollar charge for the trial after taxes 27.95.

Some how I was tempted to see how happy people were with the reviews and Oh My for my surprise so many negative comments. I got so scared that I immediately went online to cancel and make sure that there was paper trail of my conversation since I read that customer service reps are rude. I knew I was going to be charged 3 payments of 39.95 if I decided to keep it.

But just to think that I was going to have all this unnecessary charge to my bank statement I rather not even try this. Thank God they cancel my order so from the bottom of my heart Thank You Ladies :)

View more comments
Review
#540515 Review #540515 is a subjective opinion of poster.

Luminess Air - Horrible unsafe product--please read.

1.0
Details
I purchased this product. After using it once my face broke out in red hives. I gave it to a friend who is much younger than I am and her face became so red and irritated that she had to go to the emergency room. The product was tested and found to contain so much harmful bacteria that it could cause infection. Please do not use the tubing or the liquid makeup. It is not safe. They will not give you a refund so just throw it out. I am a nurse and it is not safe to use on skin.
View full review
Review
#1680372 Review #1680372 is a subjective opinion of poster.
I am trying to return their product....it sucks and I can not wear it. I was to return it by 10/10/2019. I suffered a mild heart attack which put me out of commission for a bit. I call Luminess to explain the circumstances...the girl was rude! She indicated she could...
View full review
1 comment
UnrealisticParakeet752
#1761866

I had to contact the BBB in Texas. I filed a compliant.

Got most of my money back. It is a scam. Wish I would have checked out this product before hand. I read so much bad on this company.

Dont know how they stay in buisness. Had I not filed a complaint, I would not have got my money back.

Hope more people file. Good luck

Review
#1676880 Review #1676880 is a subjective opinion of poster.
Cons
  • Coverage fruadulent return policy
  • Coverage
Reason of review
Poor customer service
Preferred solution
I don't want REFUND....I want to return this product and never do business with this company again.

Luminess Air - FRAUD and MISREPRESENTATION

1.0
Details
Luminess is FRAUD. I take care of my skin and have NONE of the problems the women had on the Infomercial. I am a Make Up Artist locally and there is NO WAY that this water was used to make them " youthful looking". I did not even open the apparatus as I called around it everyone laughed at me( those in the business). My two sisters had it and one has some freckling. No way and she is 30! DO NOT PURCHASE.!!!!! I could be buying Georgio Armani every month plus lipstick, etc. I was recently hospitalized for two months and came home to 4 more bags that I did not open. What a load of crap!
View full review
Review
#1676802 Review #1676802 is a subjective opinion of poster.
Cons
  • Dishonest business practice
  • How i was treated--lied to about returning product
  • Deceiving
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund
Tags
  • Attorneys general
  • Airbrush Systems
  • Airbrush Makeup System
  • Facial Product
  • Scam

Luminess Air - Payments

1.0
Details
I’ve canceled the supply order two months ago. I’m not receiving anything but luminess air still charging from my account two times for 74.80. So stop charging me . Please
View full review
Review
#1675790 Review #1675790 is a subjective opinion of poster.
Pros
  • Pretty tv ad
  • Quality of product
Cons
  • Recurrent unauthorized charges
  • Eveyrthing
Reason of review
Problems with payment
Loss
$150
Preferred solution
Full refund
Tags
  • Monthly Beauty Club

Luminess Air - Don't buy anything from them, never get your $back

1.0
Details
my husband bought this product it was on a 30-day trial. ***
View full review
Review
#1675078 Review #1675078 is a subjective opinion of poster.
Cons
  • Returns and lucky i have proof of return with ups
  • Reviews
  • Fraud
Reason of review
Return, Exchange or Cancellation Policy
Loss
$46
Preferred solution
Full refund
Tags
  • Fales Advertising

Luminess Air - Charging Monthly - Total Scam

1.0
Details
I purchased the introductory product which is $19 something and cost me $27 at check out. The next month they billed me again and again and again for $44.94, I actually cancel my subscription and they replied that it was. And it easy not easy to contact them. Can somebody tells me how to stop from bugging my account?
View full review
Review
#1674726 Review #1674726 is a subjective opinion of poster.
Pros
  • Good commercials
Cons
  • Air brush makeup
  • Price
  • That the full cost was not disclosed up front
Reason of review
Problems with payment
Preferred solution
Full refund
Tags
  • scam luminess
  • luminess air brush system

Luminess Air - Should have known better

2.0
Details
I was called on the phone after trying to place an order on the phone in response to TV ad.My order was not able to be completed. They said it was not able to be ordered from my area/Canada.Then a few days later they called and offered me a special cdn deal.. Told me it was free shipping but it was not...I had to pay 80$ plus customs Order was wrong overpriced and def Not worth it.Makeup was just ok and the free gifts were cheap crap Not happy at all.I called several times and they were nice but I kept getting wrong products..not as promised.
View full review
Review
#1668988 Review #1668988 is a subjective opinion of poster.
Cons
  • Misleading commercial about the makeup coverage
  • Treated disrespectfully paying double what was advertised
Reason of review
Pricing issue
Tags
  • Product Real Costs

Luminess Air - Please stop taking money out of my account

U can either answer the phone its bussiness hrs or give me a call bk asap
View full review
Review
#1665480 Review #1665480 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$40
Preferred solution
Full refund

Luminess Air in Saint Louis, Missouri - Luminous hidden charges

1.0
Details
I never received product first time and called it had been 6 was since ordering , they told me it was delivered to my home . I told them it never showed up and that I shouldn’t be charged this did not matter and they charged me any way , run fast and far from this scamming company
View full review
Review
#1663717 Review #1663717 is a subjective opinion of poster.
Reason of review
Order processing issue

Contact Luminess Air Customer Service

Mailing Address:
Luminess Direct LLC
12802 Capricorn
Stafford, Texas 77477
United States
Phone:
(888) 793-7474
All Luminess Air Contacts

Latest Question

Luminess Air Questions
1.0
Details
I ordered this product from the TV ad for 19.95 30 day trial. I did not like the product so I thought I was discontinuing the trial. I was charged $27.94 for a 30 day trial that was supposed to cost 19.95. on August 22, I was charged an additional $38.95 and received...
View full review
Review
#1663101 Review #1663101 is a subjective opinion of poster.
Pros
  • It was ok
Cons
  • Hidden cost not being told up front
Reason of review
Poor customer service
Loss
$110
Preferred solution
Full refund
Tags
  • Spurious Charges