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What Their Customers Are Saying ?

All testimonials are provided and verified by Luminess Air. Verified testimonials on Pissed Consumer is a paid feature of the platform.

Follow up

Luminess Air
My original complaint was six months ago. I want to let everyone know that Luminess handled my complaint very well. It took a lot longer than I had hoped, but was beneficial to me. They returned the money that was taken. I want to send my Thanks to "Gabe" who took every word I said to heart and stayed with me the whole time.
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Make up

Luminess Air
Above-and beyond great servicegreat customer service
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My machine is not blowing air out properly to apply makeup

Luminess Air
Everything is great now... Luminess was on the ball with getting and making me satisfied... I'm very pleasedClapping
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To cancel

Did not speak to anyone. I was instructed to leave a message and I would hear from someone within 48 hours.... I was not given any other option

User's recommendation: Be patient.

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ID
#2172615 Review #2172615 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Preferred solution
Cancel membership

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Products returned they keep trying to charge me.

I returned all the products back to luminess over 6 weeks ago. They said they have not received the products back. They have a lot of every call I have made to them they can see I was upset with them since the first day I received the airbrush. They sent the wrong colors of foundation. I called they said they would send out the right shade of foundation. I received the foundation and it was the wrong colors again. I called them again and told them I was returning everything that I was not going to go this every month for foundation. I pack up everything and returned it that day.

User's recommendation: Would never buy again.

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ID
#2171463 Review #2171463 is a subjective opinion of poster.
Loss
$30
Preferred solution
I expect this not to go on my credit report and to write off balance they think I owe.
After reading several reviews complaining about over charging customers I called my bank. I was under the impression when I ordered Luminess Air that I would be charged $19.95 for the first month (aka free trial) and $39.95 per month for three months. Period done with...
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ID
#2167365 Review #2167365 is a subjective opinion of poster.
Loss
$116
Preferred solution
Get my $115.00 back and see this company investigated for fraud

Payments

When WILL this system be paid off? Been paying for months and cant find a direct answer anywhere on their pages.

User's recommendation: Be honest.

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ID
#2167066 Review #2167066 is a subjective opinion of poster.
Preferred solution
Make payment information available on website. It’s almost like they don’t want you to know how much you’ve paid or owe so they can keep charging.

Charged my card 2 months after canceling

My niece bought the Luminess. Air machine and was disappointed with it and cancelled any further orders 2 months later they with drawled 97.79 from my account but claims they can't find where and purchase was made or cancelation so they can't refund even tho I sent them a copy of my bank statement where they took it out I believe that should have been enough but still they refused me.
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ID
#2162341 Review #2162341 is a subjective opinion of poster.
Product
Luminess Air Makeup Set
Loss
$96
Preferred solution
Full refund

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This is NOT RIGHT, Feel like its a SCAM

Ordered and was not told there were additional payments that would be taken out of my account. Tried to cancel, they kept taking money out. I am out over $175.00! Customer service sounds like they are in a 3rd world country!! This company should be made to let customers know PRIOR to purchase the total they will be paying...

User's recommendation: Don't get caught in this scam.

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ID
#2162070 Review #2162070 is a subjective opinion of poster.
Location
Prineville, Oregon

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Over charging consumer and enrolling in plans not authroized

I brought the system, and agreed to pay the $44.94 a month cost X 3 mo.'s. When I got my 1st credit card bill, there was an additional charge of $39.95 in which they auto sent me 3 more little bottles of make up. I called and spoke to a rep, explained to her I did not give permission to be enrolled in the makeup club and to stop charging my card additional $39.95. The next mo. same damn thing with the extra charge. Not happy with your customer service, broken English and noisy background. I cance

User's recommendation: Stop over charging and having reps enroll w/o permission.

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ID
#2160279 Review #2160279 is a subjective opinion of poster.
Loss
$80
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Ridiculous

Luminess Air - Ridiculous
Luminess Air - Ridiculous
My credit card is getting charged every month! Twice in the month of August 2020. One amount for $53.00. And another for $38.00. For what? This is theft. I want my money return to me. And to close the account. Or however you handle this situation. Luminess air conned my wife. Now I am stuck with them taking money out of account! How ridiculous. They should be taken to court for fraud.

User's recommendation: Not recommending this to anyone.

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ID
#2154022 Review #2154022 is a subjective opinion of poster.
Loss
$95
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To finish my order

You guys ain't 24 hours like you say you are on your advertisement so I couldn't talk to a live person false advertisement

User's recommendation: I probably would have you can online person.

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ID
#2151510 Review #2151510 is a subjective opinion of poster.
Location
Denver, Colorado

Contact Luminess Air Customer Service

Website:
www.luminessair.com
Mailing Address:
12802 Capricorn
Stafford, Texas 77477
United States
Phone:
(833) 445-2271
Contact Luminess Air Customer Service

Luminess Air Products and Services Reviews

Product or Service Reviews
Airbrush Makeup  1.3 106
Makeup Set  1.1 9
Airbrush Makeup System Free Trial  1.2 91
Makeup  1.5 112
Makeup Brush  2

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My machine has stop working

don' buy mine stoped workingnno
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ID
#2144190 Review #2144190 is a subjective opinion of poster.
Product
Luminess Air Makeup Set
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund never received

I contacted the company and obtained the RA (return authorization) number. Returned the item, contacted them a couple of weeks later regarding the refund and was told it was being done then. Still have not received. Have now contacted PayPal regarding the refund.

User's recommendation: Use a method to dispute refund if you think you may need to return as they are not reliable.

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ID
#2141833 Review #2141833 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Loss
$163
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Still waiting for refund

Other than the fact that I was supposed to have a credit and refund for over payment and no products equaling to around 152 weeks ago. When I called back for still not receiving it I was only offered an 80 refund that would be put in my account in 3-5 days I still have not received anything. Not to mention I had to buy a new power cord after a few months.

User's recommendation: Dont waste your money. They like to overcharge you and charge you $75 instead of 39.99 if your payment doesn't go through at the time they try it. And don't like to give refunds when they say they will.

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ID
#2140613 Review #2140613 is a subjective opinion of poster.
Preferred solution
Full refund

Lack of information

not told full amount and when trying to contact by phone being left on hold could only speak with a person if I choose to make purchase
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ID
#2138418 Review #2138418 is a subjective opinion of poster.

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Verified Reviewer

SCAM.....THIEFS

WARNING.........ALWAYS RECORD CONVERSATIONS.... WILL HAVE PROOF OF CANCELLATION. IF THEY CHARGE YOU'RE CREDIT CARD....THAN YOU CAN PRESS CHARGES AGAINST THEM FOR THEFT.....ALWAYS CONTACT THE BBB AND THE ATTORNEY GENERALS OFFICE.....ALWAYS READ THE TERMS AT THE BOTTOM OF THEIR WEB SITE.....

User's recommendation: AVOID THESE THIEFS.....

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2 comments
YeSeNia S
#1922009

Thank you very much for the information.

Anonymous
#1917473

I will keep tis in my mind TY

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ID
#2111966 Review #2111966 is a subjective opinion of poster.

I have not recieved my order

I never received it at all it was ordered a few months ago I had called more than a couple times and I never receive a call back. I would like to get a refund back . I am not a a happy Customer I am our of money I could use for another product. No one will respond to my emails or phone calls . I want my money back

User's recommendation: don't ever try to buy.

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ID
#2110210 Review #2110210 is a subjective opinion of poster.
Loss
$50
Preferred solution
Full refund