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Luminess Air Airbrush Makeup Review

Mine constantly sprays make up. The button does not shut it off. I will never purchase any products from your company again. You make it look like such a deal and it's nothing but suck money... I want to know when I'm done paying for this piece of ***. If I send it back I lose all the money that I got sucked out of.
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ID
#988880 Review #988880 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective

Short Review on January 09, 2017

Thought it was only 29.95 not five payments of 60$
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ID
#987920 Review #987920 is a subjective opinion of poster.
Reason of review
Pricing issue
So my dad ordered this system for my sister and I. My sister doesn't really use makeup, but I'm a makeup/beauty blogger so I figured why not. Well I tried it on (I have a birthmark that I was hoping for it to cover)...it was awful and all the shades didn't fit. Before...
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ID
#985761 Review #985761 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Cons
  • Trickery
  • Scam
  • Hidden charges
Reason of review
Return, Exchange or Cancellation Policy
Loss
$65
Preferred solution
Full refund

Luminess Air Shipping Service Review

U guys took money off my creditcard i got nothing. Why?????
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ID
#985484 Review #985484 is a subjective opinion of poster.
Service
Luminess Air Shipping Service
Reason of review
Order processing issue
Luminess Air - DON'T DO IT... CS is HORRIBLE!!
SUPERVISORS make processing mistakes, the product colors are completely inaccurate. I asked for the same shade in 3 different consistencies and the colors were totally different though the same shade number! Not even AVON does that! It's not worth it, and now that I...
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ID
#985388 Review #985388 is a subjective opinion of poster.
Service
Luminess Air Shipping Service
Pros
  • Idea
Cons
  • Only able to contact m f 830 530 cst
  • Vehemently customer service
  • Poor customer service follow-up
Reason of review
Poor customer service
After reading the many pages of "Account Terms of Use and Conditions of Purchase" (something they hope u don't read) I realized it's a scam. They r going to charge u $20. late fees on top of $2.95 processing fees? After pages of fine print, the second to last phrase...
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ID
#983213 Review #983213 is a subjective opinion of poster.
Pros
  • Pretty tv ad
Cons
  • Missleading
  • Truth
  • Being scammed
Reason of review
Not as described/ advertised
Preferred solution
CLOSE THE BUSINESS!

Luminess Air - Scam, Spurious Charges, Poor Product Performance

First, I order this as a "special offer", then I receive the thing, and bottles were broken/sliced and makeup is all over everything. I ask to have one of the broken/messed up bottles replaced, and Luminess declines. Then I try to use the thing and it does not perform as advertised. In fact, it is terrible. Then I start getting extraneous charges on my account, for which I did not sign up. I complain and the charge gets reversed. Then I get another charge, I complain and the charge gets reversed. Now I have another nearly $63 charge on my account! When I complain this time, Luminess says I owe about $300 yet for this piece of ***. And additionally $35 per month to be a member of a "Beauty Club" - for which you apparently get absolutely nothing in return. I sure did NOT sign up for that. What a scam. I paid a lot more than the 19.99 what the customer service folks email stated in an email reply to my complaint, to "get this special offer", and it apparently never ends. Then when I let Luminess know I will be writing a letter to my attorney general's office of consumer protection, --- I get an email saying I can return the product -- when I try to do that, following the link they provide --- it says "sorry, you're too late to return the product". This is the absolute worst company I have ever had to deal with, horrible customer service, a product that doesn't perform as advertised, spurious charges for which you did not sign up -- and for which you pay for absolutely nothing in return, and then have to fight to get reversed ... and I am completely dissatisfied to put it mildly. I fully intend to make a report about this everywhere I can possibly report it! I think the entire thing is a scam.
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1 comment
Anonymous
#1263423

Thank you very much for your review. I was just about to order but I have seen this kind of scam in other companies and it still stings me to know these companies get away with it. I'm sorry for your loss but you can have some satisfaction in knowing that you saved someone from falling into this trap, and probably many more like me.

ID
#982842 Review #982842 is a subjective opinion of poster.
Product
Luminess Air Subscription
Cons
  • Broken bottles
  • Time wasted getting charges reversed
  • Poor performance
Reason of review
All of the Above !!!!
Loss
$128
Preferred solution
Let the company propose a solution

Luminess Air - Customer Care Review

I sent back unit and all bottles unopened except for the one I used. Had a skin reaction discontinued use as per dermatologist. Sent back on 1st with tracking number to arrive there in 7th, Luminess received on 5th. They say they can't refund my money in until they receive the system, they said this happens all the time that returns linger in the receiving department until upload on consumers account. So they admit they have it but they continually charge my card for new product after I canceled it and returned product. The representative was rude I was not allowed to speak to a manager and they still haven't refunded me. This company is not reputable and I would not recommend to work with them and certainly don't give them a credit card on hold
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1 comment
Anonymous
#1267141

Did you dispute this charge on your credit card yet?

ID
#982729 Review #982729 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Reason of review
Return, Exchange or Cancellation Policy
I ordered this from the TV offer and continually get charged multiple times each month with no explanation as to why. Their "customer service" will not discuss billing and make it impossible to get a hold of anyone, even if you wait on hold for hours to even get an...
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3 comments
Anonymous
#1271155

Your bank will also stop the card from being used if you tell them you lost it, or it may have been stolen. They will send you a new card with a new number.

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ID
#982507 Review #982507 is a subjective opinion of poster.
Reason of review
Problems with payment

Short Review on December 30, 2016

Luminess Air - Simple Review #1483101655
I found some info on the company that allows Luminess Air air time. Maybe some of you who are having issues can email this guy so he is aware of the issues at hand from a company on his broadcast.
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ID
#982243 Review #982243 is a subjective opinion of poster.

Luminess Air Commercial Review

I suffer from rosascea.After seeing their commercial and how it is good for people like us I went ahead and purchased it.My face is burned and horrible.Its been like this gor a few monrhs.Be very careful w this product
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ID
#981742 Review #981742 is a subjective opinion of poster.
Product
Luminess Air Commercial
Reason of review
Not as described/ advertised

Short Review on December 28, 2016

Worst company ever! Absolute thieves. I am reporting them to the bbb and filing a lawsuit. Do not buy from this company ever!
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ID
#981139 Review #981139 is a subjective opinion of poster.
This makeup did not work for me. I called customer service and they were very nice and tried their best to help. I gave it another try. I finally told them this isn't right for me. I received a return#. The package was rec'd 4days later. A month later they only gave me...
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ID
#981057 Review #981057 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Money back guarantee problem
Loss
$35
Preferred solution
Full refund

Short Review on December 28, 2016

Did not receive my order
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ID
#981009 Review #981009 is a subjective opinion of poster.
Reason of review
Problem with delivery

Luminess Air - Shipping Service Review

This company has the worst customer service! I ordered the product december 7 and paid for expedited shipping and I still haven't received it. I called several times and they talked me in circles. They said to call Fedex and I called Fedex said they NEVER received my order!! I called the company back and they talked me in circles saying they can't do anything because it's now suddenly has been shipped! They offered me nothing ! I asked for my money back and he said he couldn't because it has already been shipped ! So I have to sit and wait for this product that was a christmas present. I am so upset and aggravated by them. They claim excellent customer service but I didn't receive it. I was met with the same lines they have to say ! I wouldn't get anything from this company!!!!
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ID
#980687 Review #980687 is a subjective opinion of poster.
Service
Luminess Air Shipping Service
Reason of review
Order processing issue