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Luminess Air - Fine print, pressure sales, lip sevice

Color sent was not useable. Have not used air brush system at all. Cannot speak to unit. Customer service is horrid. Dob’t ant to deal with this type of service. I certainly don’t want to keep testing product. Cancelled, paid for what I received. 2/3 months later, billed again. Did not catch that billing, until 6 months later, auto bill for NO PRODUCTS sent. Said would credit back...don’t hold your breath. Back to using CHANEL.
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ID
#1682118 Review #1682118 is a subjective opinion of poster.
Product
Luminess Air Makeup
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund

Luminess Air - Buy elsewhere

I was about to buy. I am away of the 3 monthly payments but not the makeup club. Like any new skill I expect to have to practice to become proficient. My solution is to buy it from eBay for $80-90
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ID
#1681910 Review #1681910 is a subjective opinion of poster.
Location
Bastrop, Texas
Product
Luminess Air Airbrush Makeup
Reason of review
Research

Luminess Air - Horrible unsafe product--please read.

I purchased this product. After using it once my face broke out in red hives. I gave it to a friend who is much younger than I am and her face became so red and irritated that she had to go to the emergency room. The product was tested and found to contain so much harmful bacteria that it could cause infection. Please do not use the tubing or the liquid makeup. It is not safe. They will not give you a refund so just throw it out. I am a nurse and it is not safe to use on skin.
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1 comment
Anonymous
#1804335

Can't stand that company.

ID
#1680372 Review #1680372 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
I am trying to return their product....it sucks and I can not wear it. I was to return it by 10/10/2019. I suffered a mild heart attack which put me out of commission for a bit. I call Luminess to explain the circumstances...the girl was rude! She indicated she could...
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2 comments
Anonymous
#1762324

SCAM, *** product, stay again!

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ID
#1676880 Review #1676880 is a subjective opinion of poster.
Product
Luminess Air Makeup
Cons
  • Coverage fruadulent return policy
  • Coverage
Reason of review
Poor customer service
Preferred solution
I don't want REFUND....I want to return this product and never do business with this company again.

Luminess Air - FRAUD and MISREPRESENTATION

Luminess is FRAUD. I take care of my skin and have NONE of the problems the women had on the Infomercial. I am a Make Up Artist locally and there is NO WAY that this water was used to make them " youthful looking". I did not even open the apparatus as I called around it everyone laughed at me( those in the business). My two sisters had it and one has some freckling. No way and she is 30! DO NOT PURCHASE.!!!!! I could be buying Georgio Armani every month plus lipstick, etc. I was recently hospitalized for two months and came home to 4 more bags that I did not open. What a load of crap!
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ID
#1676802 Review #1676802 is a subjective opinion of poster.
Cons
  • Dishonest business practice
  • Poor product
  • Quality of th product and customer service
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund

Luminess Air - Payments

I’ve canceled the supply order two months ago. I’m not receiving anything but luminess air still charging from my account two times for 74.80. So stop charging me . Please
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ID
#1675790 Review #1675790 is a subjective opinion of poster.
Product
Luminess Air Makeup
Pros
  • Quality of product
  • Pretty tv ad
Cons
  • Eveyrthing
  • Recurrent unauthorized charges
Reason of review
Problems with payment
Loss
$150
Preferred solution
Full refund

Luminess Air - Don't buy anything from them, never get your $back

my husband bought this product it was on a 30-day trial. ***
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ID
#1675078 Review #1675078 is a subjective opinion of poster.
Product
Luminess Air Makeup
Cons
  • Returns and lucky i have proof of return with ups
  • Reviews
  • Fraud
Reason of review
Return, Exchange or Cancellation Policy
Loss
$46
Preferred solution
Full refund

Luminess Air - Charging Monthly - Total Scam

I purchased the introductory product which is $19 something and cost me $27 at check out. The next month they billed me again and again and again for $44.94, I actually cancel my subscription and they replied that it was. And it easy not easy to contact them. Can somebody tells me how to stop from bugging my account?
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1 comment
Anonymous
#1778627

Visit your bank, call for an appointment first. Explain to them, and they will make a new card for you. Mine cost $7.

ID
#1674726 Review #1674726 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Pros
  • Good commercials
Cons
  • Air brush makeup
  • That the full cost was not disclosed up front
  • Price
Reason of review
Problems with payment
Preferred solution
Full refund

Luminess Air - Should have known better

I was called on the phone after trying to place an order on the phone in response to TV ad.My order was not able to be completed. They said it was not able to be ordered from my area/Canada.Then a few days later they called and offered me a special cdn deal.. Told me it was free shipping but it was not...I had to pay 80$ plus customs Order was wrong overpriced and def Not worth it.Makeup was just ok and the free gifts were cheap crap Not happy at all.I called several times and they were nice but I kept getting wrong products..not as promised.
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ID
#1668988 Review #1668988 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Cons
  • Treated disrespectfully paying double what was advertised
  • Misleading commercial about the makeup coverage
Reason of review
Pricing issue

Luminess Air - Please stop taking money out of my account

U can either answer the phone its bussiness hrs or give me a call bk asap
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1 comment
Anonymous
#1778628

I had this problem with Microsoft XBox recently. Even after I called, they refused to stop charging me because I didn't know my son's secret code.

I think Visa should protect us better. I called the bank and made an appointment.

For $7, they cancelled the old card and gave me a new one. No more withdrawals though.

ID
#1665480 Review #1665480 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$40
Preferred solution
Full refund

Luminess Air - Luminous hidden charges

I never received product first time and called it had been 6 was since ordering , they told me it was delivered to my home . I told them it never showed up and that I shouldn’t be charged this did not matter and they charged me any way , run fast and far from this scamming company
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ID
#1663717 Review #1663717 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Service
Luminess Air Shipping Service
Reason of review
Order processing issue
I ordered this product from the TV ad for 19.95 30 day trial. I did not like the product so I thought I was discontinuing the trial. I was charged $27.94 for a 30 day trial that was supposed to cost 19.95. on August 22, I was charged an additional $38.95 and received...
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1 comment
Anonymous
#1825599

This is such a scam! Do not purchase this product!!!!

Customer service is horrible! They will even block you from returning the product and then change again after a month once you return the package. They will say they never received the product even when you provide them with a tracking number!!! Do not purchase this product!!!

I’ll probably be sent to collections because they said they never received the product. Just horrible!!!

ID
#1663101 Review #1663101 is a subjective opinion of poster.
Product
Luminess Air Makeup
Pros
  • It was ok
Cons
  • Hidden cost not being told up front
Reason of review
Poor customer service
Loss
$110
Preferred solution
Full refund
I had broken my payments into smaller payments and actually were making them before due.While on vacation my purse etc was either lost or stolen.I contacted them immediately to inform them that my bank will be issuing a new card and I will CONTACT them and let them...
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ID
#1660906 Review #1660906 is a subjective opinion of poster.
Pros
  • Color matched
Cons
  • Unauthorized payment
Reason of review
Problems with payment
Loss
$49
Preferred solution
Full refund

Luminess Air - Cancel future shipments

I don’t want to recieve this product.
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ID
#1659713 Review #1659713 is a subjective opinion of poster.
Pros
  • It was great
Cons
  • Last time i talked about cancelling

Luminess Air - Product not worth the money

I am trying to cancel my membership and one site wants to charge me $37.00 to cancel my membership. This is ridiculous.
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ID
#1659354 Review #1659354 is a subjective opinion of poster.
Service
Luminess Air Membership
Reason of review
Poor customer service
Preferred solution
Cancel my membership and do not mail any further supplies