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Luminess Air - Don't patronize

I have ordered three Luminess Legend Systems in the past ten months, and absolute nightmare on their part Luminess Air I believe not Luminess Beauty they are two separate entities I am assuming. Reps are ghetto, and the company makes it hard to return items by not supplying return labels themselves. Also they are asking me to return a free gift which was a shaver that has been used in order to receive refund on this system, I have two others ordered this year. I have spoken to three very obstinate reps this past week.
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ID
#1730376 Review #1730376 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Cons
  • Customer service and defective product and return process
Reason of review
Return, Exchange or Cancellation Policy
Loss
$120
Preferred solution
Full refund
Called lumpiness you purchase an airbrush. Received the product but they keep on charging my account for almost $75 for makeup that I did not order. 2 months ago I called and let them know to cancel whatever was going on and still they charge my credit card today......
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7 comments
Anonymous
#1846354

I am so glad I read all the Good customers reviews. I was just about to call and order products due to watching the tv commercial.

I have tried other products via tv and computer, got ripped off. I should have known better!!If I were a Star or Doctor I would really check everything out before I endorsed a product. It shows its all about whom you are and how much you have studied. ITS ALL ABOUT THE MONEY!!!!

I am in Retail and you have forgotten THE CUSTOMER IS ALWAYS RIGHT!!! Like it or not!! THE TERMS OF SERVICE ARE SO BOGOSS!!!!!!!CEO Have YOU ever read them??? You have a lot to do my friends.

So, again,Thank you to the people who were unfortunatly ripped off.! Call your bank (you may have a small fee from the bank to refuse to accept these payment but its worth it.

Good Luck! JoAnna Martin R.I.

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ID
#1723531 Review #1723531 is a subjective opinion of poster.
Service
Luminess Air Membership
Pros
  • Unprofessional fraud
Cons
  • Received for additional products that i did not order
  • Misleading commercial about the makeup coverage
Reason of review
Return, Exchange or Cancellation Policy
Loss
$75
Preferred solution
Full refund
I called to order the luminess product & your telephone person quoted me a total price of $187.91 because I request to pay everything in one payment instead of every 3 mo paying $39.95 for the 3 shipments. She said this amount would cover the unit & the makeup that...
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5 comments
Anonymous
#1825476

I ordered it a few years back after watching the infomercial. I was charged way more than I was led to believe.

It took two weeks to receive. The said money back guarantee if not satisfied. I was not satisfied! I felt they lied.

I was going to send it back but read that I had to have an authorization code or they wouldn't take it back. Sounds easy right? They will NOT give you the code. They answer then put you on hold, but no one ever comes back to the phone.

I tried many times but to no avail. I held for 30 minutes the last time but no answer. So I called my credit card company and let them know what the company was doing. My credit card company called luminess with me on the line.

When they heard her they immediately patched her through to the head person who begrudgingly gave me the code but told me I only had a few days to get it back to them because the started counting the 30 days from the moment you order not after you receive it.

They are so crooked! I paid to overnight it back to them and will think twice about ever ordering anything from tv again!

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ID
#1722440 Review #1722440 is a subjective opinion of poster.
Location
Pensacola, Florida
Service
Luminess Air Shipping Service
Reason of review
Not as described/ advertised

Luminess Air - Dont buy this product. Its a big rip off

Had no idea this deal cost so much. Its a total scam
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1 comment
Anonymous
#1794871

Absolutely ridiculous.

ID
#1721004 Review #1721004 is a subjective opinion of poster.
Location
Decatur, Alabama
Its ok it just requires more work, than i thought. I feel the coverage isnt great and you have to apply too many layers
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2 comments
Megumi
#1815249

Your right, the coverage.. is minimal.

If that. It actually feels like you're wearing a facial mask all day long. NOT comfortable. If you sweat, as I did at work it runs.

It gets blotchy. I looked horrible, I have red cheeks and to get enough of this product on it looks caky, so to sweat ... disaster. When I explained this to customer service, I get the scripted response and told I could return it BUT I would have to pay a restocking fee.

Of no less than $25. So I mustered through it, thinking I was applying it wrong. I watched numerous tutorials on the product, no one else on 'screen' looks blotchy or caky. Also, no one mentions what occurs if you sweat while wearing this product.

But this is the sales point and that's the only goal SALES. Not customer satisfaction. If that be the case, You and I wouldn't be here with our knickers in a twist cause we believed the empty words they peddled. Unfortunately, we all here on this site were trusting the wrong company to tell us the truth.

It's sad really. There are more scam artists on tv than actual artists.

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ID
#1720263 Review #1720263 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Pros
  • Fast delivery
  • Weightless
Reason of review
Pricing issue
Preferred solution
Full refund

Luminess Air - Very unscrupulious company ..they lie and its all a scam

The air sprayer does not work .The company tries to say you upgraded it takes lots more product than claimed.read reviews on product and company and run
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1 comment
Anonymous
#1786764

WOW, a lot of ugly comments

ID
#1712951 Review #1712951 is a subjective opinion of poster.
Product
Luminess Air Makeup
Cons
  • Scam complete scam
  • Total fraud
Reason of review
Not as described/ advertised
Loss
$219
Preferred solution
Full refund

Luminess Air - Make sure they tell you everything up front

I just want them to stop charging me $39.95 ,and stop sending makeup that I did not order
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ID
#1712263 Review #1712263 is a subjective opinion of poster.
Product
Luminess Air Makeup
Pros
  • Product
Cons
  • Deceptive business practices
Reason of review
Poor customer service
Loss
$100
Preferred solution
Stop charging me this monthly fee of $39.95.And I did not place a makeup order. When I want makeup I will order it.

Luminess Air - Make sur you understand everything before you order. This company will not talk to you.

I ordered Luminess Air, I have paid for it now I keep getting charges $39.95 and they keep sending me make up that I did not order. I do not appreciate this at all. I want you to stop charging me, and stop sending me makeup that I have not ordered.
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ID
#1711412 Review #1711412 is a subjective opinion of poster.
Location
Branson, Missouri
Product
Luminess Air Makeup

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Verified Reviewer

Luminess Air - Buyer beware

I have purchased this air brush makeup product twice; both times the sprayer equipment stopped working. Twice I'm stuck with broken equipment and can't get it fix nor can I get my money back. One pissed off customer; but I think I have learned my lesson and will not be purchasing from them again.
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ID
#1703543 Review #1703543 is a subjective opinion of poster.
Product
Luminess Air Makeup
Reason of review
Bad quality
Loss
$180
Preferred solution
Let the company propose a solution

Luminess Air - Could buy the kit at walgreen's for a fraktion of the $180.00 they want to charge me!

The make up sucks, no matter how long you wait for the drying process it will be tacky all day long, wipes off & smears at nothing, so not worth the $180.00+, they charge. Not to mention, the foundation, was more of a high yellow tone, than a tan. It looked like I had some sort of liver decease. Yes I will be canceling my trial , & future shipments from them! Angry
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1 comment
Anonymous
#1794184

I just seen watched their commercial on TV.And its only $19.99. But after reading all these comments,No thank you.

ID
#1698515 Review #1698515 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Cons
  • Is not money back guarantee
Reason of review
Return, Exchange or Cancellation Policy
Loss
$43
Preferred solution
Full refund

Luminess Air - Rip off company

They are a total rip off company and they lie to bbb.
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ID
#1694015 Review #1694015 is a subjective opinion of poster.
Product
Luminess Air Makeup
Cons
  • Rip off
Reason of review
Return, Exchange or Cancellation Policy
Loss
$47
Preferred solution
Full refund

Luminess Air - Awful company

It claims 20$ on the ads but man once you sign up the charges just keep on coming 44$ then 39.99 then 44 then a dollar extra every order. Ive been signed up for a little over a month. Its a total and complete rip off. The product and air brush are not woth any of this money. Dont buy it
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ID
#1689084 Review #1689084 is a subjective opinion of poster.
Location
Miami, Florida
hi my name is Minerva Heath and I order the Luminess Air systems before the holiday before. December 2018 I called before January. to let you know that I wasn't interested no longer in the product it wasn't good for me but however I did keep the product and pay for it...
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ID
#1685992 Review #1685992 is a subjective opinion of poster.
Cons
  • Product
Reason of review
Poor customer service
Preferred solution
Full refund

Luminess Air - Keep charging me $39.95 every month, still sending makeup that I did not order, when you call you can not speak to anyone

I keep getting charged $39.95 every month, they are sending makeup I did not order. When you call them you can not speak to a person. They are only interested in selling.
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ID
#1685678 Review #1685678 is a subjective opinion of poster.
Product
Luminess Air Makeup
Pros
  • Actual physical product
Cons
  • Steal you money
Reason of review
Poor customer service
Loss
$100
Preferred solution
Just stop charging me and stop sending makeup that I did not order

Luminess Air - How do I void my recent order?

Eeek, I should have read the reviews before I ordered the special 19.99 tryslk offer . It was not clear that price was only for a trial period and then you either have to pay three more payments of 39.99 or deal with the hassle of returning the unit. This was not at all clear in the informercial. Discovering the many negative reviews leads me to believe that your marketing strategy is extremely vague, convoluted, and deceptive. The website is not user friendly as I have been unable to find a way to cancel my order . There should be a way to change/revise an order. I placed my order less than an hour ago and I want to VOID the transaction. Unfortunately , my credit card already shows the debit!! This leads me to believe there is someone available at luminous to address my issue. Why is it - it takes less then a half hour for the charge to appear on my card but it's nearly impossible for me to simply void my transaction!!! PLEASE VOID my order directly!!!
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ID
#1685552 Review #1685552 is a subjective opinion of poster.