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Verified Reviewer
They keep sending things and charging even after calling to cancel. I have to put in a stop payment at my cost. And the hassle of trying to get an agent on the phone is worse. I don't have enough words for this issue. I just want my money back and the stuff to stop...
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ID
#1288310 Review #1288310 is a subjective opinion of poster.
Service
Luminess Air Membership
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund
Hello my name is Louise Hostetler I’ve always wanted this Luminess airbrush system!!! Both my sisters have this luminess airbrush system and rave about it!!! Knowing how I wanted this airbrush system the Past Christmas 2017 my mother gifted me the Luminess airbrush...
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1 comment
Anonymous
#1569383

My luminess air system doesn't work. , I have bought another stylist , I'm not giving it a good review, it sucks, do I really have to buy another 3oo dollar machine, , I am not a rich entitled woman, every dollar earned is quickly taken away from me , I think if it was made in the USA., it would work longer than 2 times, your product sucks, and then you want too charge 80 us dollars for the makeup, you people are just ripping off hardworking American women, SHAME ON YOU,

ID
#1287420 Review #1287420 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Return, Exchange or Cancellation Policy
I had the same problems, tried to cancel and all they did was take my phone and promised to call me back. That was in January of 2018 I have lost my credit card so I close out my credit card and was asked by my bank if if I wanted any payments from the old card to be...
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ID
#1286516 Review #1286516 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Reason of review
Problems with payment
This offer is so deceptive. I was lead to believe that the amount charged for the trial was the total price and I could reorder if I wished to continue receiving the makeup. Wrong! The introductory offer is only a down payment. A few weeks after receiving “the trial”...
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1 comment
Anonymous
#1504216

Why would you be so ignorant to think that you could get that entire package for $20. ?If you had asked when ordering they would of told you the total price.

ID
#1284725 Review #1284725 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Reason of review
Not as described/ advertised
Preferred solution
Full refund

Luminess Air - Returning call

Did not know what department need to go to
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ID
#1284361 Review #1284361 is a subjective opinion of poster.
Reason of review
Poor customer service

Luminess Air - Not happy.

When i opened the box i found a mess the two tall bottles of foundation had leaked out of the bottles . and then i realized thst the tups on the bottles were only attached at one place , leaving them to leak and the tops that screwed on did not seal tight. There for i only got about half a bottle of each one of them .other than that i am very satisfied with the kit.
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ID
#1282639 Review #1282639 is a subjective opinion of poster.
Product
Luminess Air Foundation
Reason of review
Damaged or defective

Luminess Air - It is a confidence trick to get your money

My wife was duped into thinking it was $19 but it signs you up to several monthly payments in the fine print. Dishonest and cynical practices to scam
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ID
#1281591 Review #1281591 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Reason of review
Problems with payment

Luminess Air - Love it will continue to use this.

I have tried to contact, I received in my last order one of my bottles us damaged. The bottle is cracked and leaked out inside the bag. It is the Shade 4, should i send it back? Love the product. Thank you. Darletta Black
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ID
#1281519 Review #1281519 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Reason of review
Damaged or defective

Luminess Air - Why am I being charged

I don't understand why u charged my card. Call me back and let me know
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ID
#1280362 Review #1280362 is a subjective opinion of poster.
Reason of review
Problems with payment
This is the second time I am writing. I sent your airbrush and makeup back several months ago. I don't want it and expect a refund. Today you charged my account for $39+ and I want you to refund that to me as you have no right to charge me for anything. I plan to...
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ID
#1280061 Review #1280061 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Cons
  • Very unhappy and frustrated
Reason of review
Poor customer service
Loss
$39
Preferred solution
Full refund
When I ordered this product it was supposed to be a trial offer of $19.95 + free S&H. They initially charged me $26.80 + $1.00 the very next day. About six weeks later I was charged $42.94, and another $36.72 a week after that. I have jumped through their hoops and...
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ID
#1279172 Review #1279172 is a subjective opinion of poster.
Service
Luminess Air Free Trial
Reason of review
Pricing issue
This company not only will not cancel my account with out making me return the *** machine they sent to me . they have the worst cutomer service ever.
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1 comment
Anonymous
#1503337

I agree with you 100% i am having this same issue with them and each time i do get a hold of customer service as soon as i say i want to return my macine they quickly tell me to hold and then transfer me to their messaging system i leave a message and no one ever gets back to me this company and their co.mercial need to be shut down for false advertising and worst customer service i have ever delt with they dont stand by their words they use like GREAT CUSTOMER SERVICE is what they say i believe this company is a fraud .

ID
#1279132 Review #1279132 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - Maddening

I called several time to cancel and I keep getting charged! And then package end up in my mailbox and Inget charged duty!! I’ve sent one back and never recieved a refund!!
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ID
#1274122 Review #1274122 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Reason of review
Problems with payment

Luminess Air - It’s a scam!!!!!

I received the product, sent it back after the first package... they repeatedly try to keep sending it. I don’t want anymore of their crap.
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ID
#1272948 Review #1272948 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - Returned product but keep getting charged

I returned the product by my 30days. They have taken out money from my account for 3 months in a row and dont even have their stuff anymore. I am going to report to BBB and will get a lawyer if my money is not returned. I have all my tracking info. that shows it was receveived and by who. Called them and they said they would refund my money and that never happended and I am still getting charged. This is the worsy company ever.
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1 comment
Anonymous
#1493651

Forget the BBB. They are not The Commerce Police and will do nothing.

If unauthorized charges are being levied against your account, you're going to need to do more than simply to have ( QUOTE : " called them " ). Sorry, my supper is ready or I'd provide $150 worth of free legal advice and your problems would be solved.

ID
#1271963 Review #1271963 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Reason of review
Return, Exchange or Cancellation Policy