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I realize we, the consumer, must read the fine print. However all the advertising, and all the time you spend with a customer service person, TO ORDER, they should remind you of the total cost, which is never quoted. They should tell you about a restocking fee that...
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ID
#1473697 Review #1473697 is a subjective opinion of poster.
Location
Albany, Georgia
Service
Luminess Air Customer Care
Reason of review
Poor customer service

Update by user Feb 16, 2019

I loved the new Matte 4 foundation product I was sent. Which I was sent at no charge because I did not like the previous Silk foundation products! So why then was I told today that they do not exchange or refund an opened product?

Original review posted by user Feb 16, 2019

I originally ordered Luminess and was...
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ID
#1473693 Review #1473693 is a subjective opinion of poster.
Location
Fort Pierce, Florida
Service
Luminess Air Customer Care
Pros
  • Product
Cons
  • Lack of integrity and respect for their customers
  • Customer service
  • Bait and switch tactic
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund

Luminess Air - CRUMMY

The makeup is too dark and the packaging was terrible. It took 3 weeks to get her and now i cany return it. They dont answer calls and if they do, rhey transfer you, only to be diconnnected. This is definetley a scam!! When they 19.95 you will be charged $500.00! Yes $500 and they wont ever talk to you again. Take my advice and stay away from luminess air.
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ID
#1473205 Review #1473205 is a subjective opinion of poster.
Product
Luminess Air Makeup
Reason of review
Not as described/ advertised

Luminess Air - Change order

I just wanted to change my order
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ID
#1473029 Review #1473029 is a subjective opinion of poster.

Luminess Air - Liar and rip off

So expensive and such a liar. They said they sent the items to me less than a week from ordered and then when I tried canceling the order within 30 days trial, they said it was past 30 days when I only had it for 2 weeks. They also charge you membership fee over $30?wtf. You paid the $20 at first then $60, $70, and more? How much is the damn thing and why cant you accept the return no queation ask like you advertise?. ***
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ID
#1471770 Review #1471770 is a subjective opinion of poster.
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Not as described/ advertised
When you cannot open the website that list over a thousand complaints about Luminess then you know that it is a scam and something is working behind the scenes to keep us from seeing the complaints. I thank God that I looked up this product before deciding to order it....
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1 comment
Anonymous
#1648116

Do not order. 1.

The machine is $150 that they don't tell you 2.

When cancel they still send you product and charge your account 3. Try to make you pay for return shipping on stuff you did not order

ID
#1471450 Review #1471450 is a subjective opinion of poster.

Luminess Air - I keep getting billed

I've contacted them and returned product with the right codes they wanted plus the tracking number they wanted. They said I was taken off and I didn't owe them, now they keep charging my card.
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ID
#1471449 Review #1471449 is a subjective opinion of poster.
Location
Norfolk, Nebraska
Reason of review
Problems with payment

Luminess Air - I was told one price when I ordered now they are saying it will cost an additional $53.00 + $53.00 more!!!

Yes, I have tried to contact them, but no response!!!
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ID
#1471074 Review #1471074 is a subjective opinion of poster.
Reason of review
Pricing issue

Luminess Air - Return

Im trying to return product & called yesterday spoke with Francis & he wasnt nice to me, didnt give me a return address, told me i couldnt get my refund! I asked to speak to his supervisor i was informed he was busy.
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ID
#1470156 Review #1470156 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Reason of review
Poor customer service
I ordered the kit supposedly for around $40. I got it in a bunch of packing materials and booklets. I haven't even had time to try it as it seems so involved and tricky and I have been very busy with health issues and other things. So it has sat there. This past...
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1 comment
Anonymous
#1644424

Same here. Colors I received were too dark, but I couldn't return them because I had waited a few days to try them, so deadline came up.

I hadn't had time to get inti the small print stuff to see that I only had few days to try. Very Costly experience. I know it took weeks to receive it, then too late to return.

Upset, dissatisfied.....then rec'd shipment again in couple of weeks, so I got in touch with them to at least let me exchange them since they hadn't been opened. Type your message here

ID
#1469355 Review #1469355 is a subjective opinion of poster.
Product
Luminess Air Foundation
Reason of review
hidden details
Loss
$240
Preferred solution
Let the company propose a solution

Luminess Air - TOTAL SCAM.

MACHINE WAS MISSING PARTS, HARD TIME TO REACH CUSTOMER SERVICE. GIVEN 14 DAYS TO RETURN WITH THEIR AUTHORIZATION NUMBER. SENT FROM THE POST OFFICE NEXT DAY. NEVER GOT A REFUND. CALLED CUSTOMER SERVICE TO NO AVAIL. BROKEN PROMISES MADE. WOULD NEVER RECOMMEND THEM OR PURCHASE ANY OF THEIR PRODUCTS AGAIN.
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ID
#1468126 Review #1468126 is a subjective opinion of poster.
Location
Manchester, New Hampshire
Service
Luminess Air Airbrush Makeup System Free Trial
Reason of review
Return, Exchange or Cancellation Policy

Luminess Air - SENDING UNAURTHORIZED PRODUCT

No one to talk to, cannot find account, just acts dumb and says cannot find account.
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ID
#1467500 Review #1467500 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
I wanted to try the product because the commercial was very well put together and l was getting married last November 2018. I loved the product it did exactly what it says but l realized l wouldnt use the system every day. It is for those who will so DO not try the...
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ID
#1467451 Review #1467451 is a subjective opinion of poster.
Location
Denton, Texas
Service
Luminess Air Free Trial
Reason of review
Not as described/ advertised
In November I had an issue with my order going through online so I called a representative directly and had it placed over the phone. My credit card was promptly charged in November but I still hadn't received my order in early January so I called to find out why I...
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1 comment
Anonymous
#1644426

Yep, that's what they do, wait long time to ship to you, then its too late to return

ID
#1466282 Review #1466282 is a subjective opinion of poster.
Service
Luminess Air Shipping Service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution
I called to get a return number and after the man tried to talk me out of returning he said he would email me the return number. that was two weeks ago and I am still waiting. I called again and was told I would get a return call in 24 to 48 hours. That was. one week...
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1 comment
Anonymous
#1641836

I returned mine way before it was suppose to b returned...BUT WATCH OUT....I GOT CHARGED FULL AMOUNT!! WAS GOING TO COLLECTIONS SO I HAD TO PAY IT EVEN THOUGH IT WAS RETURNED!!..THEY SAID THEY NEVER GOT IT AN I NEED MY RECEIPT TRACKING NUMBER WHICH I HAD NO IDEA I NEEDED IT AN I WAS IN PROCESS OF MOVING SO HAVE NO IDEA WHERE MY RECEIPT WOULD B.sO HERE I AM WITH NO PRODUCT PAYING OVER $200 FOR NOTHING...

ID
#1465853 Review #1465853 is a subjective opinion of poster.
Service
Luminess Air Customer Care
Cons
  • Customer service or exchangereturn policy
  • That the full cost was not prominently displayed and discussed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$20
Preferred solution
Full refund