Luminess Air
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSending product not ordered charging credit card without authorization
- Misleading commercials about what you pay
- Not upfront with purchasing terms
Preferred solution: Close this account and never send me anything ever again,
User's recommendation: Never order this product as they will continue to charge your credit card regarding if you want the product or not.
Delivery cancel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my order
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation
Preferred solution: I want them to stop sending product and stop charging mt bank account.
I was about to purchase the alleged $19.99 package
I watched the Luminess Air advertisement on TV, and there was no mention about the $19.99 being "a down payment" nor was there any mention of "having to pay to lease the makeup applicator" or "having to pay monthly for the makeup."
The Luminess Air advertisement on TV states that "the $19.99 is for the makeup applicator, the makeup, and the bonus lip, eyeshadow, blush, and mascara." The advertisement on TV also states "There is a 30 day money back guarantee."
It now seems all of these statements by Luminess Air are lies specifically designed to intentionally defraud consumers.
I'm so glad I very briefly searched online and quickly found "Pissed Consumer" and all the complaints by consumers who reportedly were knowingly and willfully defrauded by Luminess Air regardless of the statements made during the Luminess Air advertisement.
For those who are fighting to get the monies stolen from them returned by their credit card companies, I would suggest using your phone to make a copy of the Luminess Air TV advertisement. This will likely be too much data to upload to your credit card company online, so you can choose to transcribe (type) each word from the Luminess Air TV ad.
Let your credit card company know you have a copy of the Luminess Air TV advertisement, then send a copy of the transcript of the Luminess Air TV advertisement to your credit card company.
It's also important that you adamantly state, and report in writing, that you did not authorize any additional charges to your credit card beyond "the $19.99 for the makeup applicator, the makeup, and the bonus lip, eyeshadow, blush, and mascara."
Then, as Pissed Consumer advised, make sure you shut the credit card that Luminess Air will, or has already, use(d) to place any additional charges that were never disclosed to you and never authorized by you. You should be reissued a credit card with a different number.
It's okay to specifically request this from your credit card company.
Make sure you dispute any unauthorized charges asap and within 60 days of the unauthorized charge posting or within 60 days of the statement date that the unauthorized charge posted, depending on what your credit card company requires from you in its Consumer Terms and Agreements.
If you've already placed an order with Luminess Air, it would be best to call your credit card company and shut the card down so no unauthorized charges can be placed to your credit card. It's all right to report that you later learned that hundreds of other consumers have been defrauded through the use of the Luminess Air TV advertisement, and you don't want to be one of those people.
I had to call my credit card company once to report that once a different company had my credit card number, the phone representative told me I couldn't decide I didn't want to place the order, even after I told the scam company phone representative that if they placed any charge to my credit card, it would be without my authorization and it would therefore be fraud.
If what you purchased for $19.99 isn't provided or to your satisfaction, you can also dispute the $19.99 charge on the basis that Luminess Air failed to honor "the 30 day Money Back Guarantee" reported in its TV advertisement.
I'm so glad I found Pissed Consumer right underneath "Luminess Air." I did not call or place an order because I didn't want to be defrauded and have a hassle getting me money back plus needing to shut down my credit card and obtain a replacement credit card.
I did want to offer some help to other consumers because many people reported they had been defrauded out of over $100, and that is just too much money to lose when there are credit card terms and agreements which, if you follow them in a timely manner, should protect you and result in the return of the monies which were stolen from you without your authorization and, as demonstrated by the Luminess TV ad, based on conditions which were never disclosed to the consumer.
Best of luck everyone!
I want a refund and to close my account
Preferred solution: Full refund
User's recommendation: Excellent product. Highly recommended
Wrong info
Preferred solution: Full refund
To set up payment
Preferred solution: Payment set with pay period
Need to talk to a live person with my problem
- No way to reach a person
- Customer service and pricing
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplain
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo make a return
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service
When I received Luminess air I took out of the box to watch all the videos put it together and nothing. It didn't work.
The machine wasn't blowing air. I tried changing outlets and everything, so I email customer service and said they would send me a replacement. When I got that about a week later the only thing they sent was the tube and styles. How is that going to make the machine blow air?
I emailed them back and told them they sent me the wrong part. A week later I haven't received email or the replacement, so I emailed again. Another week goes by and still nothing. No email no response of any kind.
Then I get on the website and go to chat now. I tell the customer service guy Juan what was going on, and he said that he needed to call to better assist me. This was about 3pm. So we set a time for 5pm.
He never called emailed anything. I still haven't heard from him, and it's been about 3 days. It's been almost a month since I first got my Luminess air and I can't get anybody to help me or even respond to me.
This is really bad for their business CUZ I'm pist. Someone in that company better make it right.
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wixom, Michigan2 broken luminess machines
Preferred solution: Full refund
Not a satified customer
- Quality of stylus and quality of make up bottles
Preferred solution: Let the company propose a solution
I am being charged for products that I am not getting
User's recommendation: I would Certainly recommend luminous as a wonderful alternative and there’s no other place in beauty care!
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CANCEL. NO MONEY NO JOB..