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Lumiara

Lumiara

www.lumiara.com
What is your customer experience with Lumiara?

Lumiara Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

1.0 star rating based on 1 review; consumers are mostly dissatisfied and report the price level is high, with repeated concerns about customer service and discounts.

Positive Feedback

There are no consistent positive comments in the Lumiara reviews; customers mainly report problems rather than praise.

Negative Feedback / Risk Areas

  • Product not as pictured and low quality leading to wasted purchases and skin reactions.
  • Shipping delays, tracking issues, and claims of being charged without receiving items causing billing disputes.
  • Unresponsive customer service and difficult refunds or returns prompting many Lumiara customer complaints.

Key Takeaways for Future Customers

  • Check other company reviews and weigh the high price against reported quality problems.
  • Confirm refund policy and insist on clear tracking before buying.
  • Expect slow or poor customer service based on multiple refund and support complaints.
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Media from reviews

Lumiara - TRACK MY ORDER: LP007409****3027
Lumiara - TRACK MY ORDER: LP007409****3027 - Image 2
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Show reviews that mention
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Dianne K Kjc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can’t figure out how to change shipping address it’s a gift

AI Highlights
  • - Need to change the address for my granddaughter in Germany.
  • - No option to change the address during payment; I'm trying to speak with someone.

I need to change address because I want to send it to my granddaughter in Germany and when I made my payment there was no option to change address so trying to speak with someone right away so the address can be changed and cant figure it out

Preferred solution: Can someone call me before item is shipped please

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flickswithchicks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It doesn't work.

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AI Highlights
  • - • Used it for a while but saw no difference.
  • - • Didn't like how it felt on my face, but kept using.
  • - • I wonder about logos and the 'as seen on' line.

I used for quite a bit but I did not see a difference. I wasn't too keen on how it felt on my face but I kept using it.

I wonder how it was able to use the logos of all those other companies. Now that I think about it, I believe it said as seen on ugh!

User's recommendation: I say skip this pricey cream

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MASHELE H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

TRACK MY ORDER: LP007409****3027

Lumiara - TRACK MY ORDER: LP007409****3027
Lumiara - TRACK MY ORDER: LP007409****3027 - Image 2

I made an order, my order number is: 2981 and my track number is: LP007409****3027. You stopped talking to me on the 18 June 2025 and you are no longer giving me feedback

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Anonymous
map-marker New York, New York

Items received were not at all as pictured. Scraggly small flowers that fell apart as I opened the packages. Total waste of money

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Provide pictures of the actual product They are not at all as described. Also took a month to receive

User's recommendation: Avoid this site

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Anonymous
map-marker Hoffman, New Jersey

Irate customer

AI Highlights
  • - I was charged for a product I did not receive.
  • - RCA Commerce claimed I received the product.
  • - I filed a dispute with American Express; tracking isn’t UPS.

I did not receive a product from Luminara that I am being charged for. I put in a claim dispute with American Express.

RCA Commerce sent documents to American Express stating I received the product. So now I am being billed for a product I did not receive. I tried contacting the phone number listed for RCA Commerce. No one has answered my numerous phone calls.

I contacted Luminara via their customer support with no satisfaction.

I even went to the UPS store with the tracking number - it is not a UPS tracking number. I feel very foolish that I allowed myself to be scammed.

User's recommendation: Never purchase anything from this company

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Anonymous
map-marker El Dorado, Kansas

Tried to return 4 out of the 5 unused under eye cream.

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AI Highlights
  • - Tried to return 4 of 5 unused under-eye cream tubes after a month of use.
  • - Refund denied; required ongoing use and weekly photos; spent nearly $100.

I tried 3 different attempts to return the 4 out of 5 unused tube's of under eye cream. I explained I have been using every day for a month.

I asked for a refund because me or my husband were not seeing any difference.

I was told continue to use everyday and send them a picture of me every week.

Are you kidding me?

There NO refund policy is sneaky but it is in their website. They pretty much talk out of both sides of the mouth.I should have investigated them further before spending almost a hundred dollars.

User's recommendation: Research more before spending money on this product.

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Anonymous
map-marker West Lebanon, New Hampshire

The product is a sham

AI Highlights
  • - Spent almost $80 on this product.
  • - Arrived not as pictured; smelled like insect repellent.
  • - Poor quality; return requires photos and long docs.

I spent almost $80 for this product. It arrived not as pictured.

It came in a plastic container, pure junk! It smelled like insect repellent. I gave it a try but after a few days, I was afraid that it would do more harm than good due to it's poor quality.

I wanted to return it, but their website said that I had to take pictures and document my progress or lack of it for a long time period! Truly a scam..don't fall for it the way I did!

User's recommendation: Don't buy it!

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1 comment
Bane Mdi

The product was worthless. To get my money back I did everything according to their instructions sending photos and showing empty product case every 30 days for the 90 days ending with three empty product holders.

Since then They have completely ignored my requests for a refund.

I contacted PayPal as I use it for all my purchases, they said it was outside the timeframe. Very disappointing with all

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Buffalo, New York

Dissatisfaction with the Lminara and Glow

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AI Highlights
  • - Products unsatisfactory after months of use.
  • - Customer support told to continue use and referenced a 180-day guarantee, with no $600+ refund.
Contains 1 confidential file for company representatives

Products unsatisfactory after use many months of use. I contacted customer support before and I was told to continue use of the products.

Customer Support also told me that there was a 180 day guarantee and full refund policy!!!

I have made phone calls and have sent emails with no response! No refund of $600+

Absolutely appalling!!!

User's recommendation: Investigate other skin care companies. Customer service is absolutely ridiculous!

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ingrid a Qof

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rash on skin

AI Highlights
  • - The user reports a facial rash and adverse reaction to RISE skinbiotic, and plans to see a dermatologist.
  • - They are requesting refund instructions.

I have my face broken out in a rash need return my skin is reacting adversely to the RISE skinbiotic Im a red head and easily get rashes. There is something in this product I cannot take please let me know how to get a refund thank you for your attention to this matter. I have to see my dermatologist.

Preferred solution: Full refund

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