Abdiel Uwt

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Poor to non-existent customer service

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Lumens Light - Poor to non-existent customer service

Purchased a table lamp costing $900 and expected the lamp to last longer than 2.5 years. Oh, I received empathy and nothing more.

I have reported Lumens to the BBB. Stay away. Read other reviews posted. They are a scam.

They do not back the products they sell. They only address the issues by reading off a script . . .

a joke.

Don't bother with supervisors as my experience was that they could not do anything. Lumens needs to fire and then rehire competent employees.

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Cons:
  • Poor customer service
  • In fact nonexistent
  • Customer service does not have knowledge of products

Preferred solution: a working table lamp costing $895.00 without defects. I believe that any reasonable person would expect a lamp to work for more than 2.5 years.

User's recommendation: Purchase from them if you want to pay high prices and receive defective merchandise .

RHayward H

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| map-marker Sacramento, California

Returned fan (almost $500!) an no refund more than a month later!

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Lumens Light - Returned fan (almost $500!) an no refund more than a month later!

Paid $471 to Lumens on 5/24/23 for a fan and some bulbs. Returned fan same week with an approved RMA from Lumens.

Fan received by Lumens on 6/8/23.

Called them after several weeks and they apologized and promised a prompt refund.

Its now 7/6/23 and still no refund.

Totally unacceptable.

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Loss:
$471
Pros:
  • Fast shipping
Cons:
  • No refund after return is theft

Preferred solution: Full refund

User's recommendation: Do not do business with Lumens- they will rip you off

Anonymous
map-marker Wilmington, Delaware

Unresolved still

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Bought two lamps TL90118. One was broken.They are sending a replacement.

The second one is assembled but the light does not work.

Update..I havent gotten the replacement for the broken light yet but Im afraid that the same situation after assembling it will be an unworking light. The phone charger does work. The off/on switch is the dimmer switch as well. It does not depress on either lamp.

Maybe its a touch senser that doesnt work. Ive been working with the tech help and theyre nice, just havent fixed it.

The assembly instructions are incomplete so thats where I would start wondering why there are screws and nuts and no advice about how to fit the wiring under the bottom plate without touching it. Its really not that obviousobviously!

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Anonymous

Lumens is a constant source of frustration

in reference to RGA# L515280 You (Lumens) mistakenly sent this item to me long after I had cancelled the order. It was so long from the time I cancelled that when I received the package I had no idea what the package was.

So I opened it. When I saw what was inside I set it to the side. At least a month ago a representative from Lumens sent me an email telling me that Lumens had mistakenly sent me a package. I confirmed it was here.

Lumens sent me an email with an attached UPS label. (Remember this was approx a month ago). I placed the label on the box. I wait and wait - no one comes to pick it up.

I receive another email asking me if the package was ready (a week or 2 after the initial email) - I said 'yes.' No one showed up again And now I receive this new email with another ups label. Telling me I need to get in my car and drop it off at the nearest UPS center. You people need to get it together. And 'NO' I will not take it to the nearest UPS drop off.

If you want the contents of this package send UPS to pick it up If you need to see the emails I referenced I have them.

Get it together Lumens Richard F Peatross PS I've order two times from Lumens and both times you screwed the order up. BYE

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Reason of review:
Order processing issue
Lela Fal
map-marker New York, New York

LUMENS LIGHTING COMPANY

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I BOUGHT 3 ITEMS FROM ABOVE COMPANY, A FAN WHICH WAS

DEFECTIVE , A SWITCH AND BULBS.

THE FAN WAS DEFECTIVE AND I WAS TOLD "DEFECTIVE' PRODUCTS

CANNOT BE RETURNED. I ASKED ANOTHER REP. AND THEY SENT

RETURN LABELS. THE FAN AND SWITCH WERE RETURNED AND AFTER

MANY MESSAGES BACK AND FORTH THE ITEMS RETURNED HAVE

NEVER BEEN CREDITED BACK TO MY ACCOUNT.

I WOULD AVOID BUYING ANYTHING FROM THIS COMPANY DUE TO

THEIR BUSINESS METHODS. THE INITIAL CUSTOMER REP. WAS CURT,

DISMISSIVE OF THE PROBLEM AND ADVISED ANY DEFECTIVE ITEM HAD

TO BE SENT TO THE MANUFACTURER ETC., THE OTHER CUSTOMER

REPS. WERE NICER, MORE HELPFUL BUT, IN THE END THE COMPANY

SENT RETURN LABELS, ITEMS WERE RETURNED BUT, I HAVE NEVER

RECEIVED THE CREDIT FOR THESE ITEMS, AFTER MANY MESSAGES

BACK AND FORTH I FINALLY GAVE UP AND LET IT GO. THESE ITEMS

COST OVER $300.00 PLUS THE COST OF HAVING THEM INSTALLED

SO I LOST OVER $600.00 BECAUSE OF LUMENS POLICIES AND/OR

INEPNESS. WOULD ADVISE BUYING ELSEWHERE. DAVE PETRILLO

NEW YORK,

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Loss:
$650
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

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