Lumen Technologies
Lumen Technologies Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lumen Technologies reviews show a 1.0 star rating from 8 customer reviews. Consumers are mostly dissatisfied, citing reliability and customer service problems and a high price level.
Key Takeaways for Future Customers
- Expect customer complaints about billing errors and the need to pursue refunds.
- Reaching live customer service is often difficult; support can be unresponsive.
- Reports of unwanted calls and possible fraud with issued phone numbers.
Negative Feedback / Risk Areas
- Repeated billing chaos and large erroneous charges.
- Harassment from frequent unwanted calls and poor call handling.
- Lack of help for returns and subscription cancellation issues.
Positive Feedback
Some comments reference long-term legacy service experience, but positive notes are limited.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lumen Technologies reviews show a 1.0 star rating from 8 customer reviews. Consumers are mostly dissatisfied, citing reliability and customer service problems and a high price level.
Key Takeaways for Future Customers
- Expect customer complaints about billing errors and the need to pursue refunds.
- Reaching live customer service is often difficult; support can be unresponsive.
- Reports of unwanted calls and possible fraud with issued phone numbers.
Negative Feedback / Risk Areas
- Repeated billing chaos and large erroneous charges.
- Harassment from frequent unwanted calls and poor call handling.
- Lack of help for returns and subscription cancellation issues.
Positive Feedback
Some comments reference long-term legacy service experience, but positive notes are limited.
Dayton, Ohio
Hr related issue
I was not able to get any help unless I gave them my payment info. I didn't want to purchase anything.
Even this review is stupid.
I need to put more info in order to get it to submit. The company is full of crap.
- Nine
Preferred solution: Hr
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLumen Technologies - Review in Telecommunications category from Goodyear, Arizona
- Left CenturyLink for Cox on Jan 26 after 22 years of service.
- Billing errors over $800 (Feb–May); Monroe LA exec not responding; legal action planned.
ERV AND PHYLLIS STEIN. 624-535-****.
ACCOUNT 33210****. {{redacted}}.
WE HAD NO CHOICE BUT TO SWITCH OUR INTERNET AND LAND LINE TO AFTER 22 YEARS OF Loyalty SINCE CENTURY LINK REFUSED TO UPGRADE THEIR WOEFULLY OUT OF DATE and Chronically UNRELIABLE PAIRGAIN BURIED CABLE SYSTEM WITH FIBER RESULTING IN OVER 25 EXTENDED SERVICE FAILURES IN 22 YEARS.
SADLY SINCE OUR CENTURY LINK SERVICE AS OF JANUARY 26 WAS CUT OFF AND WE SWITCHED TO COX FOBER BASED SYSTEM ON JANUARY 26, YOUR BILLING DEPARTMENT IS IN OBVIOUS CHAOS AND AFTER REPEATED CALLS TO YOUR ILLITERATE OFFSHORE AGENTS, we have been billed well over $800 in error for February, MARCH, APRIL and MAY.
YOUR MONROE LA EXECUTIVE OFGICE DORS NOT HAVE THE DECENCY TO RESPOND TO CERTIFIED LETTERS. YOU A FORCING ME TO TAKE VIGOROUS LEGAL ACTION ABOVE AND BEYOND POSSIBLE SMALL-CLAIMS ACTION TO RECOVER SEVERAL THOUSAND DOLLARS OF LOST SERVICE UNPAID COMPENDATION.
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Verified Reviewer |
Bellevue, Washington
Amazon gave me a number to call for Amazon Level 2 Customer Service. 206-266-****. The phone answered thanking me for signing up for Century Link long distance. I don’t need or want that service.
I dont need or want your service. I dont appreciate someone pigeonholing me into something I dont need or want.
Preferred solution: Rid of your service
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Verified ReviewerI got hung up on
I called and pushed all the buttons I needed to and waited for somebody to answer and then I got I got hung up on the service sucks
User's recommendation: Don’t bother with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo phone lines working
- Trying to pay the phone bill; the line isn't working.
- No one answers the phone for help.
- Ted Morris asks to be called at 1-84*-***-****.
I am trying to pay the phone bill since my office manager is gone and the phone is not working and can't get anyone to answer the phone to help me. i am just trying to give you some money, call me at 1-84*-***-**** Ted morris
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSpam or ?
Called a number given to me for a VA call and an auto message said thank you for changing your long distance service. Got to be spam or some kind of mischievous reason.
User's recommendation: stop this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer+167******** this was my number and I want to purchased it again it's so nessesory for me p
I need to talk with an agent please bcz I want to buy an mobile number which is +167******** help me if you can please
Minneapolis, Minnesota
Questions complaintthe Head Ect. is using my idenitity
- I was called dozens of times and emailed; filing a lawsuit.
- Over 300,000,000 fake accounts created and currently used to defraud public investors.
v called dozens of times, emailed and now im filing a lawsuit!!!
Mr. STANSBERRY AND THIS GOVERNMENT IS IN FOR A REAL BIG SURPRISE!!!At AllNot
GOVERNMENT OFFICALS ARE FRAUDLANTLLY MAKING FAKE ACCOUNTS AND THIS EXCT. ALLOWS IT WITH HIS DEVELOPERS GOOGKE LLC, PHYTON AND THE MARTENZ TEAM!!!
OVER 300,000,000 FAKE ACCOUNTS CREATED AND IS CURRENLY BEING UDED TO FRAUD THE PUBLIC INVESTORS!!!it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPossible lawsuit
- Receives 30+ daily calls from Level 3.
- The calls harass and hang up.
- There is no easy way to remove me from Level 3's call list.
I get 30+ phone calls from level 3 communication every single day I'm being harassed by a company you own getting ahold of someone is impossible if I can't get In touch with someone soon I will file a lawsuit for harassment. Now I know it's a customer of level 3 communication but as that customer is not public I'll have to file the lawsuit against level 3 u til I can find out who my harraser is... aslo when I answer these numbers they just hang up on me without saying a word it's agervating it's tieing up my phone that I use constantly ive had calls vibrate my phone off my table and almost broke it I'm tired of getting calls from level 3 for absolutely no reason at all and the have no way to get ahold of them to remove me from the call list
Preferred solution: Apology
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Verified ReviewerI ask them to stop but they don't
when you block the number, they call back with another one. This number is 405-253-****. I am on the do not call registry so I reported them.
- Wont leave you alone
User's recommendation: report them to do not call registry
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssue phone numbers to diaper head scammers
- They issue numbers to scammers, and take no action on complaints.
- They won't provide an email or number to report activity.
- They are owned by Lumen nowadays.
They know they issue phone numbers to diaper head scammers and don't take any action when complaining. They even refuse to provide an email or phone number to report criminal activities with the numbers they issued.
Only way to fight these scammer supporters is calling local law enforcement and reporting them to the BBB.
They are owned by LUMEN nowadays...
- Supporter of criminal activities
Preferred solution: Apology
User's recommendation: Sue them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCANNOT GET THROUGH TO ANYONE AT LUMEN REGARDING MY RETURNED PRODUCT.
- Cannot reach a human; wrong number was given.
- Return has been with Lumen since Oct 4.
- Waiting for refund and package acknowledgment.
I followed the instructions provided to return my product, there is absolutely zero ability to reach a human for return issues - and your employee gave me a wrong number when I called a THIRD TIME.
I am chasing my return for over a week, you have had it since OCT 4th in Lumen possession. I have just alerted American Express that this is fraud.
Tina Bandy, 35435 St.
Clair Drive, New Baltimore, MI 48047. 586.707.1182 is my ONLY phone number, apparently not on file, nor is my zip code which is actually hilarious.
I received it at my address, and returned it within one week.
If there is customer service at this company, can anyone please acknowledge the package I returned, as I am waiting for a refund. Thank you.
User's recommendation: dont buy it.
Poor to no service
- Poor management is affecting service.
- Experienced craft employees are leaving daily.
- Management should support Lumen's craft workers.
You provide service to several internet companies and you have poor management. Youre loosing experienced craft employees every day.
Ive started in the business in the late 80s and served with dispatch to outside plant. Worked with management up 5 state VP Fred Fouse. Worked from USWest to Quest and still talk to techs in Lumin and Century Link . Also spent 6 years on rural town board .
Lumen needs a better plan and management.
It is managements job to give the support to the craft workers who keep the system working. It would definitely raise stock prices and customer confidence..
Thanks
Preferred solution: Deliver product or service ordered
User's recommendation: Get managers with experience from the bottom up
Collbran, Colorado
I wrote in because if presonal experience as a former employee I of USWest and quest. Wired in the field and office. . I was a combination technician and took care of Puc complaints. I the best for th
I hope management takes a look with a different perspective and values those who keep the plant working. Give them the training and tools they need to do so.
User's recommendation: Let the company know there concerns
Sacramento, California
Spam/Fraud/Unwanted calls
- Unwanted calls from Level 3 Communications LLC despite Do Not Call status.
- Dozens of calls weekly, often outside hours.
- User asked to block the number.
I continue to receive unwanted/fraud/spam calls associated with Level 3 Communications LLC even though I am on the National Do Not call List. These calls are dozens per week and at odd hours of the day (mostly outside of business hours).
I have requested multiple times to have my number blocked. It appears the company is enabling fraudsters and con artists.
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damn that sucks
So I hope this helps you understand what's actually going on here. Its not Level 3 communications calling you.
Its a scammer who is using what is called a phone spoofer. It allows them to appear as a company like Level 3 when they aren't its a super common practice and has nothing to do with the company themselves. So no they aren't enabling fraudsters and con artists.
A simple google search will confirm what I am talking about and I hope that helps in the future. Just block any numbers from them and try and ignore anything from these stupid scammers.
Not completely accurate. Level 3 Communications has had quite the history with the FTC regarding various matters, including complaints associated with the illegal telemarketing problems.
While it is true that Level 3 does not actually make the calls, but they provide basically a safe haven for illegal telemarketing operations by having the numbers registered and going to their network. This has been a problem for years and I am also a victim of their association with illegal overseas telemarketing scam centers. Attempts to get level 3 to stop catering to criminals has proved unsuccessful on the consumer level. Looking at their history online shows the constant problems that even the FTC could not always control.
Level 3 communications went under in 2017 and is now part of Lumen Technologies, but the illegal telemarketing operations - particularly out of Pakistan and the Philippines, still are very much active and Level 3 profits off of their number registration and network use. I am also on the federal do not call list but I received nearly 600 calls just in the past year alone. The majority the calling numbers are controlled by Level 3 and also Peerless Communications.
These are different than the spoofed caller ID numbers, which typically registered to spoofed numbers register to innocent people. Spoofed numbers are not typically hosted by companies like this as most spoofed numbers are actually assigned to real people and the carriers are responsible companies, usually cellular.