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Lumen Homes Canada

Lumen Homes Canada

lumenhomes.ca
What is your customer experience with Lumen Homes Canada?

Lumen Homes Canada Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Lumen Homes Canada has 1.4 star rating based on 1 customer review. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.

Media from reviews

Lumen Homes Canada - Refused to repair moulding on front door because I painted the door.
Lumen Homes Canada - Refused to repair moulding on front door because I painted... - Image 2Lumen Homes Canada - Refused to repair moulding on front door because I painted... - Image 3
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Anonymous
map-marker Ottawa, Ontario

Refused to repair moulding on front door because I painted the door.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Lumen Homes Canada - Refused to repair moulding on front door because I painted the door.
Lumen Homes Canada - Refused to repair moulding on front door because I painted... - Image 2
Lumen Homes Canada - Refused to repair moulding on front door because I painted... - Image 3

Replaced front and rear door and several windows. When the moulding on the front door started lifting I called them.

When service man came he said the warranty was no longer valid because I paint the door. What does paint and moulding have to do with the moulding separating. I paid a lot of money for new windows in my sunroom, plus a new front and back door with complete frame. I will not recommend this company to anyone.

I now have to have someone else repair the moulding on door at an additional cost to me.

I paid Lumen $8000.00 for their product and labour. I will also contact the BBB to file a complaint with this company.

View full review
Loss:
$100
Cons:
  • Did not honour warranty
Reason of review:
Warranty issue

Preferred solution: Deliver product or service ordered

1 comment
Guest

We received terrible service and poor installation from Lumen Homes Ottawa. The Quality of workmanship from some of their crew is one-star.

Note that some crew are 4-star. However when it comes to fixing the errors and damage caused by the 1-star crew, we received very little help and they usually asked us to pay for it.

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