Lumen Homes Canada
Lumen Homes Canada Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Consumers report dissatisfaction with customer service and limited product diversity, and note the price level of this organization is high.
Positive Feedback
Products and labour for door and window replacements were completed as ordered in recent jobs, showing installation capability and finished deliveries.
Negative Feedback / Risk Areas
- Warranty service denied over a paint dispute leading to added repair costs and formal complaints about Lumen Homes Canada customer complaints.
- Perceived poor customer service response and limited product diversity.
- High price level noted by consumers and potential concerns searchers may query billing, refunds, subscriptions.
Key Takeaways for Future Customers
- Read Lumen Homes Canada reviews and confirm warranty terms in writing before buying.
- Verify product options and compare pricing; expect to question customer service if issues arise.
- Document finishes and changes to avoid warranty disputes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Consumers report dissatisfaction with customer service and limited product diversity, and note the price level of this organization is high.
Positive Feedback
Products and labour for door and window replacements were completed as ordered in recent jobs, showing installation capability and finished deliveries.
Negative Feedback / Risk Areas
- Warranty service denied over a paint dispute leading to added repair costs and formal complaints about Lumen Homes Canada customer complaints.
- Perceived poor customer service response and limited product diversity.
- High price level noted by consumers and potential concerns searchers may query billing, refunds, subscriptions.
Key Takeaways for Future Customers
- Read Lumen Homes Canada reviews and confirm warranty terms in writing before buying.
- Verify product options and compare pricing; expect to question customer service if issues arise.
- Document finishes and changes to avoid warranty disputes.
Media from reviews
Turn one complaint into a collective action
Ottawa, Ontario
Refused to repair moulding on front door because I painted the door.
- - We replaced front and rear doors and several windows.
- - Moulding began lifting; service call followed; $8,000 paid.
- - Warranty void after painting.
Replaced front and rear door and several windows. When the moulding on the front door started lifting I called them.
When service man came he said the warranty was no longer valid because I paint the door. What does paint and moulding have to do with the moulding separating. I paid a lot of money for new windows in my sunroom, plus a new front and back door with complete frame. I will not recommend this company to anyone.
I now have to have someone else repair the moulding on door at an additional cost to me.
I paid Lumen $8000.00 for their product and labour. I will also contact the BBB to file a complaint with this company.
- Did not honour warranty
Preferred solution: Deliver product or service ordered
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We received terrible service and poor installation from Lumen Homes Ottawa. The Quality of workmanship from some of their crew is one-star.
Note that some crew are 4-star. However when it comes to fixing the errors and damage caused by the 1-star crew, we received very little help and they usually asked us to pay for it.